Gathering Device Support Logs

Interactive demo•1 min• Red Hat Device Edge

Publié le May 10, 2026 par Ken Osborn

This interactive demo helps administrators maintain system health and troubleshoot remote edge devices efficiently using Red Hat Edge Manager. It walks through the full diagnostic data collection and retrieval workflow from start to finish.
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What you'll learn in this interactive demo

• Listing managed edge devices using the flightctl get devices command
• Identifying and copying the unique device name UID for the target edge system
• Triggering an SOS report on the remote device using the flightctl console command
• Transferring the generated SOS report tarball to the local workstation
• Verifying the local availability of the sosreport.tar.xz file using the ls command

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Ken Osborn

Principal Technical Marketing Manager

Ken Osborn is a Principal Technical Marketing Manager at Red Hat focused on edge technologies. With more than 20 years of experience in the IT industry, Ken has held roles spanning pre-sales engineering, product and technical marketing, with a strong emphasis on helping organizations bridge traditio...