Like any well-rounded individual, in times of intense concentration, you will find me talking to myself in search of some hidden knowledge that I might have received in a dream, or perhaps quoting something from a fantasy novel about wizards and creatures in an attempt to fix a problem. Unfortunately, wearing a robe and shouting “Repairo Network!” while pointing my pen toward the device has yet to help in any situation.
At the 2023 AnsibleFest, as part of the main stage demonstration, I used the magic of Event-Driven Ansible to integrate ChatOps in our fictional infrastructure drama. ChatOps is not new, but I think it's a pretty cool way to make changes or interact with your infrastructure.
We know that Event-Driven Ansible requires a source for events, a list of conditions which we call rulesets, and ultimately an action to match those conditions, which makes it perfect to use as a chatbot-type system.
For me to have a heart-to-heart with my beloved network, I will need to configure my chat as a source of events for Event-Driven Ansible, and to do this, I will use the webhook source plugin, which is part of the ansible.eda collection. Many enterprise chat platforms provide a method to send and receive webhooks to trigger words in the chat, which is perfect for what we want to do.
Event-Driven Ansible ChatOps mechanism
- We will use an outgoing webhook from the chat application to Event-Driven Ansible.
- Event-Driven Ansible will match the payload against its defined conditions.
- Once a condition is met, the corresponding action will take place.
- Feedback notification will be sent from the action as an incoming webhook to the chat.
Now that the fundamentals are done, let's look at how we could use this.
I have a network configured with three interconnected switches, got my chat system up and have Event-Driven Ansible listening with my rulebooks activated!
Event-Driven Ansible NetOps - ChatOps use case
If you have read one of the previous blogs about using network telemetry with Event-Driven Ansible, you would see that we are streaming telemetry from the network into Kafka and from there using Event-Driven Ansible to process events. In a large-scale environment, we would typically use a centralized tool like CloudVision from Arista, or Cisco ThousandEyes to gather the telemetry and forward them to Event-Driven Ansible.
> Ding ding, incoming message!
For our first example, we will simulate a BGP failure and take all the steps we would typically perform to troubleshoot by codifying them in an Ansible Playbook that we can use as an action. Below is an example of a failure in BGP, followed by my rulebook:
ceos3(config-if-Et3)#show ip bgp summary vrf all
BGP summary information for VRF default
Router identifier 3.3.3.3, local AS number 65003
Neighbor Status Codes: m - Under maintenance
Neighbor V AS MsgRcvd MsgSent InQ OutQ Up/Down State PfxRcd PfxAcc
10.0.1.2 4 65002 24 24 0 0 00:17:24 Estab 4 4
10.0.1.1 4 65001 22 23 0 0 00:01:20 Idle(NoIf)
BGP failure output from Leaf02
The below rulebook is allowing us to listen to our Kafka topic for messages from our switches.
---
- name: Switch State Event from Arista
hosts: all
sources:
- ansible.eda.kafka:
host: broker
port: 9092
topic: network
rules:
- name: BGP change detected
condition: event.fields.session_state == "IDLE"
action:
run_playbook:
name: bgp_troubleshooting.yml
post_events: true
- name: Notify Chat
condition: event.status is defined
action:
run_playbook:
name: notify_chat.yml
rulebook/switch_status.yml Ansible Rulebook
Our first condition evaluates the event payloads coming from our Kafka topic and we are looking for an “IDLE” state in the BGP status. Once this condition has been met, we will run a troubleshooting playbook. What I want to point out is the post_events: true in the action.
Posting events with Event-Driven Ansible
Post_events allows us to provide feedback from the playbook back into the rulebook. If you are running troubleshooting on an event, we would perhaps want to know what the outcome is of specific tasks, so we could decide on the next course of action or gather all the relevant information to create an incident ticket.
In my example, I have a second condition which is looking for a fact that gets set whenever this troubleshooting is done. Once it is done, the notify_chat.yml playbook will trigger and my company chat will be notified of the issue and the results of the first phase of troubleshooting.
---
- name: Send notification message via Mattermost
community.general.mattermost:
url: http://chat.mydomain.com:8065
api_key: 6xyqnbqdpfg89eneqg13146azc
attachments:
- text: "!!!!!! ALERT !!!!!!"
color: '#ff00dd'
title: BGP ERROR
fields:
- title: Issue
value: "BGP {{ ansible_eda.event.fields.session_state }} Error!"
short: true
- title: Details
value: "Neighbor Address: {{ ansible_eda.event.tags.neighbor_address }} from switch {{ ansible_eda.event.name }}"
short: true
delegate_to: localhost
playbooks/notify_chat.yml Ansible Playbook
Mattermost chat output
> BRB, got to automate!
The previous example used Event-Driven Ansible to respond to an event by running a troubleshooting playbook and then notifying the team of the details.
But what if I want to whisper sweet nothings to Event-Driven Ansible and have it do some work for me?
Let’s use the chat to initiate a configuration backup of one or more of our switches. We will configure an outgoing webhook based on a trigger word and point it to my Event-Driven Ansible endpoint.
We’ll use a trigger word in the chat like “backup” that will be used in the event condition, but what I want is to be able to say “backup leaf02.mydomain.com” and have Event-Driven Ansible backup the correct switch. So, in my rulebook I will define a condition looking for that “backup” trigger, and I will then action a playbook that will process the text payload so I can get the hostname of the switch.
---
- name: Listen for events on a webhook
hosts: all
sources:
- ansible.eda.webhook:
host: 0.0.0.0
port: 5000
rules:
- name: Filter payload for hostnames
condition: event.payload.text is match("backup")
action:
run_playbook:
name: filter_regex.yml
post_events: true
- name: Backup specified switch
condition: event.switch_devices is defined
action:
run_playbook:
Name: switch_backup.yml
rulebook/chatops.yml rulebook
---
- name: Regex Processing for hostnames
hosts: localhost
connection: local
gather_facts: false
vars:
eda_input: "{{ ansible_eda.event.payload.text }}" # access event payload
regex_pattern: '\b(\w+\.mydomain\.com)\b' # can supply via vars.yml
tasks:
- name: Extract switch name from text
set_fact:
cacheable: yes
switch_devices: "{{ eda_input | regex_findall(regex_pattern) }}"
regex_proc: done
playbook/filter_regex.yml playbook
This “filter_regex.yml” playbook will process the event payload and look for the hostname of the switch. We then set it as a fact so it is persistent. What is super cool is that Event-Driven Ansible can access facts that have been set in playbooks, and in conjunction with post_events, we are able to feed this back into the rulebook for processing. To access this fact, we can simply use event.switch_devices.
The below playbook is triggered to backup the desired switch when the event.switch_devices is defined:
---
- name: Backup Switch
hosts: "{{ ansible_eda.event.switch_devices }}"
gather_facts: false
connection: httpapi
vars:
ansible_httpapi_port: 443
ansible_httpapi_use_ssl: true
ansible_httpapi_validate_certs: false
tasks:
- name: configurable backup path
arista.eos.eos_config:
backup: yes
backup_options:
filename: "{{ ansible_eda.event.switch_devices }}.cfg"
playbook/switch_backup.yml playbook
There you have it! We have been able to use incoming and outgoing webhooks as sources for Event-Driven Ansible in a ChatOps environment, allowing us to drive automation with the power of the typed word!
Call to Action
- Watch the action in latest demo
- Check out our NetOps and Event-Driven Ansible blog
- Give the Self-paced labs a try
- Check out the Getting Started with Event-Driven Ansible training
- Grab these code examples on the GitHub repo
- Learn more about Event-Driven Ansible
- Join the Ansible Community Forum to discuss this blog post
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