Success story

Lufthansa Technik builds cloud platform to optimize airline operations

Fast facts

Industry: Aviation
Region: EMEA
Headquarters: Hamburg, Germany
Company size: 26,000 employees, 35 subsidiaries

The moment we have an idea, we can start building the product. This agility is something we have never experienced before.

TOBIAS MOHR, HEAD OF TECHNOLOGY AND INFRASTRUCTURE, AVIATAR, LUFTHANSA TECHNIK

About the Company

Lufthansa Technik, the world’s largest independent provider of airline maintenance, repair, and overhaul (MRO) services, wanted to create a digital platform for the aviation industry. This platform, called AVIATAR, would help airlines avoid delays and cancellations by using data to better organize and schedule maintenance. The company built and operated AVIATAR using a hybrid cloud infrastructure based on enterprise open source software from Red Hat. Today, Lufthansa Technik provides an innovative digital platform that helps the world’s airlines optimize their operations.

2018 Red Hat Innovation Awards winner

Lufthansa Technik uses data to prevent airline delays

Lufthansa Technik created a digital platform using Red Hat solutions to improve airline technical operations—and provide a better passenger experience.

The path to success

Challenge: Improve airline technical operations

Lufthansa Technik wanted to help airlines use data to better organize and schedule maintenance events—to improve costs, productivity, and the passenger experience. The company’s solution, AVIATAR, would support digital products for end users in development and operations. To create this solution, Lufthansa Technik needed a flexible, scalable environment that could run multiple applications using a shared repository of industry data. The company also wanted to move from on-premise to cloud infrastructure and adopt an agile, DevOps work approach. “We wanted to deliver new features several times a day, generating feedback very quickly,” said Tobias Mohr, head of technology and infrastrucure for AVIATAR at Lufthansa Technik.

Case study

Lufthansa Technik builds a digital foundation with Red Hat

Solution: Build an open source cloud platform

To create and operate AVIATAR, Lufthansa Technik wanted to use open source technology and shift to a hybrid cloud approach. “We want to be the open market player, not the proprietary one,” said Johannes Hansen, senior director of application development/UX for AVIATAR at Lufthansa Technik. The company selected enterprise Red Hat® solutions for its new, open environment, including container, storage, management, automation, computation, and integration technology. The AVIATAR team collaborated with Microsoft and Red Hat to create its new hybrid cloud environment, launching the initial version in just 100 days.

Results: Speed application development and delivery

Lufthansa Technik’s new infrastructure offers faster application workflows with self-service capabilities, automation, and agile DevOps processes. It also supports better collaboration between internal infrastructure and third-party solutions. AVIATAR can now deliver new applications in weeks, rather than months or years. “The moment we have an idea, we can start building the product,” said Mohr. “This agility is something we have never experienced before.” Lufthansa Technik anticipates that AVIATAR will significantly reduce the MRO costs of participating airlines—equating to millions of euros per airline. “With tight schedules and high passenger expectations, the costs directly related to delayed flights are growing quickly for the average airline,” said Hansen. “We are taking out a huge chunk of those costs with AVIATAR.”

What keeps us motivated when working on AVIATAR is that passengers get home on time and can spend more time with their families. We’re really improving the passenger experience, and that’s something to be proud of.”

Johannes Hansen, Senior director of application development/UX for AVIATAR, Lufthansa Technik