Red Hat Increases Speed of Interactive Intelligence Private Cloud Delivery with OpenStack and Ceph

Cloud services provider moving workloads to Red Hat OpenStack Platform and Red Hat Ceph Storage-based solution to improve stability and scalability


AUSTIN, TEXAS – OPENSTACK SUMMIT – April 27, 2016 – Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, announced that Interactive Intelligence has moved its all-in-one omnichannel customer engagement cloud service, Communications as a Service (CaaS), to an OpenStack and Ceph-based private cloud from Red Hat. Based on its internal testing, Interactive Intelligence reports that the Red Hat OpenStack Platform and Red Hat Ceph Storage solution has cut its time to deploy from a few weeks to minutes.


“We love the fact that OpenStack has become a more mature architecture. With Red Hat, OpenStack is stable and it works for our deployment. We now have a reliable CaaS architecture. When you put all the pieces together and look at the big picture—the price to keep computer, storage and networking together— the combination of Ceph and OpenStack technologies exemplifies the efficiency and cost-effectiveness of the Red Hat solution.”

Alex Smelik

Communications as a Service chief architect, Interactive Intelligence

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration. Its CaaS offering provides on-demand cloud services for midsize and large contact centers to help improve the customer experience and reduce operational costs. The solution’s initial success led to an increase in customer demand, placing strain on resources.

Interactive Intelligence needed a platform that could accommodate growth with minimal impact on stability or increasing costs. The company also wanted to remove human error from its environment by increasing automation. Interactive Intelligence's calculations showed that nearly 70 percent of the stability issues in its existing environment were human related, and manual processes were too slow.

To meet these needs, Interactive Intelligence deployed Red Hat OpenStack Platform, a highly scalable and production-ready OpenStack solution, and Red Hat Ceph Storage, a highly scalable and open software-defined storage platform, for their enterprise-level stability and support, as well as their combined capabilities. The new Red Hat-based platform can automate processes from networking and scaling to allocating compute and storage resources, protecting Interactive Intelligence from human error.

Red Hat OpenStack Platform delivers a cost-effective, mature cloud solution with a long life span, regular new releases, and easy deployment. Interactive Intelligence found Red Hat Ceph Storage, a solution that is popular for OpenStack deployments because of its tight integration with OpenStack, offered an accommodating architecture and the flexibility and scalability it was looking for to support its CaaS infrastructure.

With Red Hat, Interactive was able to access a robust OpenStack partner ecosystem where many partners have been certified to run their software solutions on Red Hat OpenStack Platform. PLUMgrid is one of these partners providing the software-defined networking (SDN) solution for Interactive Intelligence.

In addition to significantly cutting its time to deploy, Interactive Intelligence has not experienced any outages. The company has experienced similar improvements in stability and reliability for other workloads moved to the Red Hat solution, and is now moving its workloads to the new platform. And, with OpenStack’s automation capabilities, Interactive Intelligence can more easily and automatically accommodate growth with additional virtual machines.

Supporting Quote
Alex Smelik, Communications as a Service chief architect, Interactive Intelligence
“We love the fact that OpenStack has become a more mature architecture. With Red Hat, OpenStack is stable and it works for our deployment. We now have a reliable CaaS architecture. When you put all the pieces together and look at the big picture—the price to keep computer, storage and networking together— the combination of Ceph and OpenStack technologies exemplifies the efficiency and cost-effectiveness of the Red Hat solution.”

Radhesh Balakrishnan, general manager, OpenStack, Red Hat
“As we have continued to see more customers in the telecommunications space take advantage of the scalable nature of an OpenStack-based infrastructure, we are pleased to work with Interactive Intelligence to help them build a robust private cloud application for a growing base of end users. The stability that Red Hat OpenStack Platform brings to deployments requiring high scalability continues to make it a trusted choice for vendors in the telecommunications space seeking to upgrade their infrastructure or build a customized private cloud.”

Larry Lang, CEO, PLUMgrid
“Customers need to know that the OpenStack-related technologies they’re adopting have been thoroughly tested together to assure the stability of their service offerings, and having PLUMgrid’s solutions certified for Red Hat Enterprise Linux OpenStack Platform ensures smooth interoperability for end users. PLUMgrid’s partnerships and integrations with both Interactive Intelligence and Red Hat delivers a rich set of networking services with production-grade resiliency, secure multi-tenancy, and scale that enables CaaS customers to cut total deployment time by up to 80 percent.”

Additional Resources

Connect with Red Hat


Red Hat, Red Hat Enterprise Linux, and the Shadowman logo are trademarks of Red Hat, Inc., registered in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. The OpenStack mark is either a registered trademark/service mark or trademark/service mark of the OpenStack Foundation, in the United States and other countries, and is used with the OpenStack Foundation's permission. We are not affiliated with, endorsed or sponsored by the OpenStack Foundation, or the OpenStack community.

  • About Red Hat
  • Red Hat is the world’s leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As a connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at

  • Forward-Looking Statements
  • Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to the ability of the Company to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company's growth and international operations; fluctuations in exchange rates;  and changes in and a dependence on key personnel, as well as other factors contained in our most recent Annual Report on Form 10-K (copies of which may be accessed through the Securities and Exchange Commission's website at, including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.