Redefining automation governance: From execution to observability at Bradesco

At Bradesco, one of the largest financial institutions in Brazil and Latin America, the ability to scale is crucial. Automation plays a central role in this journey, and Red Hat Ansible Automation Platform has become the foundation supporting thousands of jobs executed daily across mission-critical environments.

As automation expanded across teams, systems, and domains, Bradesco reached a new stage of maturity. Execution at scale was already well established, delivering efficiency and speed. However, operating automation at this level within a highly regulated financial environment introduced a new challenge: Enabling governance, visibility, and control aligned with internal audit, compliance, and risk management standards.

Execution remained robust, but the growing scale of automation required a broader view, where observability and governance became as important as execution itself.

Turning data into action

Gaining comprehensive oversight at Bradesco’s scale required a strategic approach to observability. Large financial institutions have extensive governance expectations and they needed execution metrics to fit their needs. Automation data needed to be contextualized and connected to enterprise workflows, including IT Service Management (ITSM) and auditing processes.

To address these requirements, the Bradesco automation team uses the open architecture and robust APIs (metrics) of Red Hat Ansible Automation Platform as the foundation for a governance-focused observability strategy. By building on top of the platform’s execution data, the team was able to transform raw automation information into actionable insights that support operational decision-making, compliance, and long-term sustainability. Not only did Red Hat Ansible Automation Platform help teams identify obsolete assets, enforce accountability, and reduce operational and compliance risk in large-scale environments, but the consolidated view helps teams assess overall automation health and trends over time.

From execution metrics to governance insights

This approach enables Bradesco to consolidate monitoring, reporting, and lifecycle management into a unified governance view. Rather than focusing on individual executions, Red Hat Ansible Automation Platform provides higher-level insights that support both technical teams and business stakeholders.

Key outcomes of this evolution include improved visibility into automation health, clearer accountability across automation assets, and stronger alignment between automation activity and enterprise governance requirements. These insights allow teams to proactively manage automation at scale, reducing operational risk while maintaining efficiency.

Greater efficiency, governance, and business value

The shift from pure execution to integrated governance delivers significant gains for Bradesco, including:

• Agility and productivity: Teams spend less time troubleshooting and more time focused on strategic initiatives.
• Audit-ready compliance: Lifecycle policies and ITSM integration enable faster resolution for job failures, in addition to improving tracking and management of automation assets.
• Operational transparency: Managers and stakeholders gain clear visibility into automation usage, health, and risk.
• Strategic decision-making: Consolidated metrics highlight patterns and trends, guiding continuous improvement across the automation landscape.

This evolution not only improves day-to-day operations, but also reinforced Bradesco’s commitment to compliant, efficient, and security-forward automation at scale.

A new mindset for automation

Beyond processes and tooling, this journey fostered a strong cultural shift within Bradesco’s automation teams. Bradesco no longer views automation as an execution mechanism, but as a strategic foundation for building reliable, scalable, and governed operations.

The engineering and operations teams champion Red Hat Ansible Automation Platform as automation continues to expand across the organization. This shared confidence in the platform reinforces ownership, accountability, and trust, enabling teams to scale new automation use cases while maintaining governance and compliance standards.

For financial institutions like Bradesco, this mindset shift is essential. Automation becomes not only more efficient, but also auditable, resilient, and strategically aligned with long-term business goals.