ANZ is a multinational banking and financial services company with a purpose of helping to shape a world in which people and communities thrive. To achieve that goal, the digital customer self-service tribe needed to ensure that ANZ’s internet banking platform is always stable, reliable, and able to meet the needs of its wide range of customers including everyday consumers and small businesses right up to large enterprises.

ANZ’s internet banking platform uses a core banking application which since 2005 was heavily customized to its needs but has passed its end of life date and has been on extended support for more than 12 years. To future-proof the reliability and effectiveness of its internet banking platform, ANZ decided to adopt a containerized platform to remain architecturally aligned with the core banking platform upgrade path.

With the help of Red Hat Consulting, ANZ deployed Red Hat OpenShift, Red Hat Enterprise Linux and Red Hat Runtimes as the foundation of its internet banking platform in early 2020. Collectively, Red Hat solutions enabled the bank to implement the latest core banking application version (11.9) in production in July 2020 while running and migrating existing services from the original. ANZ managed to process AU$2.9 billion worth of scheduled payments within the first hour of implementing Red Hat OpenShift and the new core banking platform version in production. It also saw an increase in the number of internet banking users smoothly completing transactions during the peak hour of the first day of deployment. Additionally, ANZ was running 30 per cent of its customer traffic on the new infrastructure within four months of confirming the architectural decision.

With Red Hat OpenShift, ANZ will be able to reuse the internet banking services that are upgraded and transitioned for the bank’s other channels such as its mobile banking application. This empowers the bank to run faster and deliver consistent user experience across multiple digital channels for its 2.4 million active internet banking customers. Red Hat solutions also enabled the bank to comply with the regulatory obligation of ensuring continued stability and availability of its critical customer-facing systems, processing approximately AU$1.2 billion in payments each day. So far, its unplanned outage time for internet banking has reduced by approximately 80 per cent.

China Mobile Communications Corporation Internet is a professional subsidiary of China Mobile Communications Corporation. It is responsible for the development and operation of the group’s internet products, including 139 mailboxes, mobile marketplace, multimedia messaging service (MMS) and unified authentication.

When its existing Infrastructure-as-a-Service (IaaS) platform could not support agile deployment and struggled to adapt to rapidly changing business requirements, China Mobile Communications Corporation Internet built a platform on Red Hat OpenShift, Red Hat OpenStack Platform and Red Hat Enterprise Linux. Since Red Hat OpenShift enabled different services and applications to easily share the same set of physical resources and scale easily, it helped the company reduce its total cost of ownership (TCO) and maximize the use of IT resources. The company was able to increase its CPU use and memory use by eight times and 1.2 times respectively.

The Red Hat-powered platform also empowered China Mobile Communications Corporation Internet to take a cloud-native approach by adopting containers, combining and standardizing the toolchain, and optimizing the continuous integration and continuous deployment (CI/CD) pipeline. The company improved the reliability of its application deployment through automated testing, and increased its application release speed by 30%, which is key to supporting its online business growth.

China National Offshore Oil Corporation (CNOOC) is the largest offshore oil and gas producer in China. After more than 30 years of reform and development, it has become an international energy company with businesses across more than 40 countries and regions. The five main business segments of the company include oil and gas exploration and development, engineering and technical services, refining and marketing, natural gas and power generation, and financial services.

Building on the foundation of its infrastructure-as-a-service platform, CNOOC aimed to further enhance the operational efficiency of its entire cloud platform, ensure timely response to business innovation and development, and deepen the enterprise-wide digital transformation using new technologies. CNOOC decided to build its cloud-native platform based on Red Hat OpenShift and Red Hat Middleware to gain cloud-native development capabilities, facilitate a full life-cycle management, and modernize the infrastructure cloud, the application architecture and its agile development process.

With the latest enterprise cloud-native capabilities, including DevOps tool chain, micro-services, cloud-native development, and middleware solutions, CNOOC can deploy new applications in a non-disruptive way, significantly improving the operation efficiency of the platform and reducing the overall processing time by half. By deploying lightweight containers, CNOOC also improved its resource utilization from less than 30% to 70%. In addition, the cloud-native platform can quickly adapt to the changing needs of the users’ businesses and attract the use of business systems with its advantages of flexible expansion and flexibility. Its reliability and high-quality services have won praise from its users.

GREE GROUP is a diversified technological global industrial group, with offerings that span household consumer goods and industrial equipment exported to more than 160 countries worldwide.

As part of its commitment to deliver its promise of providing high tech and high-quality products, Gree decided to enhance its industrial internet platform. It deployed Red Hat OpenShift on its industrial internet platform to build a hybrid cloud and DevOps platform that could unify the technical framework and processes of its various research and development (R&D) systems across the organization.

Additionally, Gree used the enterprise Kubernetes and DevOps platform to modernize its applications with containers as the platform provides a standardized container and microservice framework. The platform also enabled Gree’s application development team to quickly access resources across multiple clouds through a self-service development portal. It can also release any application change through DevOps deployment pipeline, enabling them to make changes to applications more easily and quickly as less manual intervention is needed.

China CITIC Bank International Limited (CNCBI) is a Hong Kong-based full-service commercial bank. It provides a broad spectrum of financial services spanning wealth management, personal banking, wholesale banking, as well as global markets and treasury solutions.

With the technical support of Red Hat Consulting, CNCBI took on a phased approach to digital transformation to gain the ability to adapt to changing business and consumer demands in a timely and agile manner. The first phase involved revamping its monolithic architecture using Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Virtualization and Red Hat Ansible Automation Platform. Using Red Hat Ansible Automation Platform to automate the management of its IT infrastructure, the bank minimized human errors and saw a 60% improvement in its operational efficiency. In the second phase, the bank deployed Red Hat OpenShift and Red Hat JBoss Enterprise Application Platform as the foundation of its hybrid cloud strategy and to modernize its legacy banking applications.

Collectively, Red Hat solutions enabled CNCBI to embrace DevOps and agile application development, which helped to halve its application development time. CNCBI can now update its mobile banking and investment application, inMotion, with new features within days, compared to three months previously. With increased speed to market, CNCBI can continually enhance its services and deliver even more effective customer experience.

3 Hong Kong is a leading mobile operator in Hong Kong offering advanced voice, data and roaming services via its 5G, 4G LTE, 3G and GSM dual-band networks.

To future-proof its ability to provide innovative and customer-oriented services, 3 Hong Kong embarked on a digital transformation project with the help of Red Hat Consulting to transform its business support systems (BSS) and operation support systems (OSS) using Red Hat OpenShift, Red Hat Quay, Red Hat Runtimes, and Red Hat Enterprise Linux. This enabled the mobile operator to streamline and automate its business processes, as well as ensure that it can develop and launch new applications and services fast enough to support changing customer demands.

Since the enhanced BSS and OSS provide rapid access to fast data, they also empowered 3 Hong Kong’s to gain a 360-degree view of its customers. As a result, the mobile operator can deliver a more seamless omni-channel customer experience across the web, mobile, 3Shop outlets and all other customer touchpoints.

BALIC is one of the leading private life insurance companies in India. The company has been using a legacy platform as its core system that is built on proprietary technologies. The legacy platform has got many constraints, one of them being its scalability and ability to integrate with other external systems.

To overcome these challenges, BALIC is transforming its core insurance platform using Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat 3Scale API Management, Red Hat Runtimes and Red Hat Directory Server. Comprised of auto-scale capabilities and on-demand resource availability, BALIC’s new core platform shortened the time taken from ideation to deployment of new products and services from six to nine months to less than a month, and helped issue policies in one day instead of three or more days. The latest platform also enables BALIC to make its applications available 24/7 and deliver enhanced value-added services to its stakeholders, across its digital touch-points including INSTab, BOING chatbot or i-SERV video-based chat solution that can quickly address customer queries.

IndusInd Bank offers commercial, transactional and electronic banking products and services to both B2C and B2B customers. It believes in driving the business through technology, and aims to consistently add value to its stakeholders and become India’s most convenient bank.

The bank decided to transform its existing IT infrastructure using open source solutions to cope with the increase in payment transactions and customers, gain agility and future-proof growth. It did so by adopting Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat Smart Management, Red Hat JBoss Web Server and Red Hat OpenShift with the help of Red Hat Consulting. By running its critical B2C applications -- such as payments engine and mobile banking application -- on the modernized infrastructure, the bank can easily scale those applications on-demand and release new features or patches rapidly. The bank was able to deliver better services, leading to rapid month-on-month growth in transaction velocity and customer activation. Red Hat’s open source solutions provided IndusInd Bank the flexibility to choose the right deployment platform strategy.

ManipalCigna offers a full suite of insurance solutions ranging from health, personal accident, major illness, travel and global care to individual customers, employer-employee and non-employer-employee groups to meet their diverse health needs. It is a joint venture between the Manipal Group, an eminent player in the field of healthcare delivery and higher education provider in India, and Cigna Corporation, a global health services company.

ManipalCigna’s previous IT systems limited its growth as they required complex integration to onboard business partners. Its core systems were also not connected to other business systems – such as customer relationship management, loyalty and policy application – which prevented it from having a single view of its customers.

To overcome those challenges, ManipalCigna sought Red Hat Consulting’s help to revamp its IT platforms and applications using Red Hat 3scale API Management, Red Hat OpenShift, Red Hat Decision Manager and Red Hat Fuse. This provides a robust platform that enables applications to elastically scale without manual intervention, which helps improve the performance of its payment systems for policy transactions and respond to market needs faster. Red Hat Fuse also offered enhanced ease of integration with other systems. ManipalCigna shortened the partner onboarding process from 37 days to seven days, allowed exchange of information seamlessly within the organization and with its partners, and gained a 360-degree view of its customers to deliver a unified experience across various channels. Additionally, the company saw API-driven transactions increasing from 20% to 95% as Red Hat 3scale API Management enabled it to easily isolate real business value against enquiries and stop unnecessary traffic to the APIs by monitoring transactions.

_VOIS is a global organization operating in 25 countries from four locations, Egypt, India, Romania and Hungary, made up of more than 24,000 skilled individuals with an ambition to be the Vodafone Group’s partner of choice for talent, technology and transformation.

The company focuses on being people led, digitally enabled and partner powered with a robust strategy to support partners across Vodafone to deliver services across IT, digital, finance, supply chain, business intelligence, analytics and HR operations.

_VOIS started its cloud journey by engaging Red Hat Consulting for a Red Hat container adoption program to learn the best practices for DevOps adoption, including agile, continuous integration and delivery (CI/CD) and automated testing. It then deployed Red Hat OpenShift as the orchestration and automation layer for its private cloud, which was built on Red Hat OpenStack Platform. To further encourage enterprise-wide DevOps adoption, _VOIS built a Development Environment as-a-service (DevaaS) using Red Hat Cloud Suite, Red Hat Ceph Storage and Red Hat Enterprise Linux. It also added multiple services to the DevaaS, including Red Hat CodeReady Workspace.

With Red Hat OpenShift, _VOIS accelerated time-to-market by centralizing and standardizing its application development environment and compliance analysis for a consistent multi-cloud experience. This helped it move from a traditional, waterfall approach to iterative DevOps processes and a CI/CD workflow. As a result, it can develop new apps and features faster with 49% and 56% improvement respectively. Project life cycles have also been shortened to weeks instead of three to six months, from inception to delivery. Red Hat OpenShift also helped enhance security and compliance by providing a unified management interface across _VOIS’ infrastructure and built-in Security Enhanced Linux (SELinux) capabilities. By establishing an approach for controlling costs and increasing profit margins, _VOIS can reallocate resources to higher-value projects to address new business opportunities faster.

CIMB Niaga is Indonesia’s second largest privately owned bank by assets, which is majority-owned by CIMB Group. It offers consumer banking, SME, commercial and corporate banking, treasury and payment services through its branches nationwide and digital banking platforms.

In a highly competitive consumer banking market in Indonesia, CIMB Niaga’s strategy to thrive is to ensure that its people, process and technology are aligned to the needs of the business. This called for the bank to build consumer-facing applications in-house instead of relying on third-party applications. It engaged Red Hat Open Innovation Labs to learn best practices for agile methodology and DevOps, as well as seek help from Red Hat Consulting to build an agile platform using Red Hat OpenShift, enabling it to develop and deploy applications more rapidly in an automated and more secure manner. As a result, the bank can now respond to dynamic market demands in a more cost-efficient and faster manner.

MUFG Bank, Ltd. is a Japanese bank that serves as the retail, corporate and investment banking arm of the Mitsubishi UFJ Financial Group. It aims to be the world’s most trusted financial group by exceeding customer expectations, providing reliable and constant support to customers, and strengthening its global presence.

In order to realize this vision, MUFG Bank adopted Red Hat OpenShift and Red Hat Runtimes, with the help of Red Hat Consulting. MUFG Bank deployed a container infrastructure as it needed an infrastructure development technology that was agile and capable of responding to fast-changing digital technology for its system of engagement. This became a source for MUFG Bank to create new values and improve its competitive edge. Accordingly, MUFG Bank was also able to provide customers added values with faster time to market, including when collaborating with external partners.

It also managed to build a continuous integration and continuous delivery (CI/CD) pipeline, reducing the man-hours for application testing. With the new speed, agility and efficiency, MUFG Bank can easily expand its digital products and services to gain an edge over its competitors.

NTT DOCOMO is a telecommunications company with the philosophy of "creating a new world of communications culture," aiming at providing highly personalized communication solutions.

As the use of 5G expands, NTT DOCOMO looked to augment its services by introducing next-generation infrastructures and new technologies without compromising quality or competitive pricing for customers. Together with Red Hat Consulting, it deployed Red Hat Ansible Automation Platform to integrate and automate more than 10,000 devices used in its CiRCUS/MAPS infrastructure, a common service platform that helps improve system flexibility and scalability to support both the diversification of services in the 5G era and the increased traffic. NTT DOCOMO expects to halve its infrastructure development time, operational costs and man-hours by 2022 by using Red Hat Ansible Automation Platform to automate all of its IT processes, such as configuration management, provisioning, and deployment of servers, networks, storages, cloud, security and applications.

Red Hat OpenStack Platform was installed as a foundation of virtual platform for CiRCUS/MAPS, and collectively, Red Hat solutions helped NTT DOCOMO enhance its IT environment and minimize human interventions needed for development and operational processes, enabling it to provide high-quality services to customers.

RIKEN is Japan’s largest and most comprehensive research organization in natural science, conducting research in a broad spectrum of disciplines including physics, engineering, chemistry, mathematical/information science, computational science, biology, and medical science. As an international hub for high performance computing in the fields of computational and computer science, RIKEN's stated mission is to explore 'the science of computing, the science by computing and the science for computing.’

In a joint effort with Fujitsu, a provider of IT services and products, RIKEN developed the supercomputer Fugaku aimed at responding to immediate social and scientific issues. These issues cover the areas of bioscience, disaster prevention, environmental issues, energy, manufacturing, and fundamental science. Results from the studies will contribute to the development of technology in these areas and enhance industrial competitiveness. The facilitation of leading edge infrastructure on Fugaku and the operational technologies developed can also be used in the information area such as big data and artificial intelligence (AI).

RIKEN and Fujitsu adopted Red Hat Enterprise Linux as Fugaku’s operating system. Red Hat Enterprise Linux provides a more consistently predictable and reliable interface in the supercomputing environment, which enables Fugaku to be productive and reliable, while being user-friendly and compatible with other software. This enables Fugaku to be fully compliant with various standards of Arm-based processors. Red Hat Enterprise Linux also provides streamlined update management for easier administration and opens up additional avenues for hybrid cloud computing in the future.

While Fugaku is scheduled to be fully operational in fiscal year 2021, RIKEN has provided some of Fugaku’s computing resources to support research and development efforts needed to address the COVID-19 pandemic. Specifically, Fugaku was used for medical research, including, predicting dynamic structure of proteins of the novel coronavirus and identifying potential drug candidates to combat the virus. RIKEN is also using Fugaku for simulation analysis to better understand how the COVID-19 infection spreads and the resulting socioeconomic impacts of the virus.

SMBC Group consists of various companies — including Sumitomo Mitsui Banking Corporation (SMBC) and Japan Research Institute — offering a broad range of financial services such as banking, leasing, securities, credit cards and consumer finance.

To support the group’s overall business strategy of “Transformation and Growth.” SMFG and Japan Research Institute sought Red Hat Consulting’s help to adopt Red Hat OpenShift Dedicated to ease the management of Red Hat OpenShift on AWS. This enabled developers to better focus on application development, such as the implementation of business logic and administration of application cycles, instead of spending time to configure and manage the Red Hat OpenShift. With Red Hat OpenShift Dedicated, SMFG and Japan Research Institute can now adopt agile development, accelerating their speed-to-market and ensuring their competitiveness. After November 2020, both organizations expect to be able to launch a new service in several months, deploy a new feature or application every day, and reduce the development and operation costs to a third.

Established in 2005, the National Information Resources Service (NIRS) is the world's first pan-governmental integrated data center. As an affiliated institution of the Ministry of Interior and Safety, NIRS controls the operation, efficient integration and deployment, and security of information systems and national information communications networks for central administrative agencies, local governments and public organizations. It offers high-quality ICT services and is currently operating 1,230 digital government services to local government officials and the general public.

To achieve its vision of becoming an Intelligent Cloud Computing Center, NIRS Daegu Center’s planning team is building a software-defined data center (SDDC) for its government cloud.

The SDDC will accelerate cloud migration for government and public organizations to support the South Korean government’s “cloud first’ initiative. It will offer an automated infrastructure through software-defined compute, network, and storage, to provide a standardized platform that can effectively support artificial intelligence (AI), big data and Internet of Things (IoT) services. NIRS used multiple Red Hat solutions to power the SDDC including Red Hat Cloud Suite, Red Hat OpenStack Platform, Red Hat Virtualization, Red Hat Ceph Storage, Red Hat Gluster Storage, Red Hat JBoss Web Server, Red Hat JBoss Enterprise Application Platform, Red Hat Runtimes and Red Hat Enterprise Linux for Virtual Datacenters. The SDDC is also supported by Red Hat Ansible Automation Platform, Red Hat Smart Management and Red Hat Integration.

The SDDC will empower NIRS Daegu Center to provision faster infrastructure services through cloud and reduce its IT spend through optimization. NIRS Daegu Center aims to connect the disparate work systems (currently around 580 work systems across 80 public institutes) of its occupants and enables it to centrally manage the underlying IT infrastructure, and free up more time for its occupants’ IT staff to focus on enhancing services for citizens.

Orange Life, a subsidiary of Shinhan Financial Group, is a life insurance company with global class management capabilities and dominant financial strength that has been keeping pace with the development and growth of the life insurance industry in Korea ever since its establishment in 1987.

It initially relied on Unix as its primary operating system and a traditional three-tier architecture with server virtualization, which were unable to support its new organizational structure centered on agile transformation. The existing infrastructure was highly dependent on administrators and operators, and made it difficult to adopt automation.

With support from Red Hat Consulting, Orange Life adopted Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat Quay and Red Hat Advanced Cluster Management for Kubernetes to be cloud-ready, reduce cost and enable the company to be more agile and speed up innovation. It used Red Hat OpenShift to transform its applications to become cloud-native so that it can be easily migrated to the cloud in future. By moving most of its web-based applications to Red Hat OpenShift, Orange Life can also run 10 times more applications per node, lowering its IT spend on hardware and software by 50% as compared to using its previous architecture.

Additionally, Red Hat OpenShift provides an efficient environment for Orange Life’s developers that enables them to quickly reproduce the same applications or reuse microservices. This helps developers to focus on development and the quality of applications without worrying about the underlying infrastructure, thereby accelerating speed-to-market and ensuring the delivery of good customer experience.

AmBank Group is a leading financial services group with over 40 years of expertise in supporting the economic development of Malaysia.

To maintain its competitive edge in the saturated digital banking space, AmBank decided to create an end-to-end application to digitally onboard local small and medium enterprises (SMEs).

AmBank engaged Red Hat Open Innovation Labs to learn how to adopt DevOps and agile development processes. After the five-week program, the bank created standard operating procedures for managing upcoming agile application projects. It also used Red Hat OpenShift to build a continuous integration and continuous delivery (CI/CD) pipeline for its applications. Since the new app automates some compliance processes such as credit, risk and company checks, it reduces the complexity of the onboarding process, minimizes the number of visits to physical branches and helps prevent churn of SME customers. Red Hat also enabled AmBank to embrace a culture of collaboration across teams, which will help reduce overall defects, requirements mismanagements and coding defects. This ultimately helps improve its speed-to-market and overall business agility.

SOCSO, otherwise known as PERKESO, is one of the government departments under Malaysia’s Ministry of Human Resources. It covers all social security provisions and administration for workers in Malaysia. The PERKESO Social Security Protection is based on the concept of joint responsibility through the pooling of resources, sharing of risk and replacement of income, and it aims to provide social security protection to employees and their dependants through its various schemes.

PERKESO needed to transform its services through rebranding as part of the Pelan Transformasi PERKESO 2017, which supports the organization’s overall Strategic Plan 2016-2020. This called for the organization to modernize its legacy remuneration systems, which consists of modules that are hard-wired with codes and integrated with isolated web services and batch processing scripts. PERKESO deployed Red Hat Enterprise Linux to run its servers, and developed new applications that are modular and integrated with Red Hat Fuse. It also built business processes and workflows with Red Hat Process Automation Manager and deployed them on Red Hat JBoss Enterprise Application Platform and Red Hat JBoss Web Server.

By doing so, PERKESO reduced operational cost, extended the availability of its services and ensured that its services reached more stakeholders (i.e., employers and employees registered with PERKESO). About 400,000 employers can now perform transactions such as contribution submissions and payments via PERKESO’s new digital channels instead of having to visit a physical branch. Meanwhile, employees can access their profiles and contribution-related information in PERKESO’s online systems, enabling them to be a more informed contributor. Additionally, the online channels helped the organization deliver a better user experience and reduce the number of user complaints. They can also accommodate more stakeholders to ensure self-employees, such as taxi drivers and drivers working for e-hailing services, are protected under PERKESO.

GIC is a leading global investment firm established in 1981 to manage Singapore’s foreign reserves. A disciplined long-term value investor, GIC is uniquely positioned for investments across a wide range of asset classes, including equities, fixed income, private equity, real estate and infrastructure. Headquartered in Singapore, GIC employs more than 1,700 people across 10 offices in key financial cities worldwide.

The Technology Group in GIC leads innovation and transformation within the organization, and develops holistic solutions to enhance GIC’s investment decisions and operations.

As part of a digital transformation roadmap, the Technology Group embarked on an effort to use container-based technology, to develop and deploy applications and business solutions in a more efficient, more secure and scalable way. Through the development of applications grounded in a container platform and microservices architecture, cloud-native first was identified as an integral capability for this project.

GIC deployed Red Hat OpenShift Dedicated as its fully-managed enterprise grade container platform on AWS to host some of its critical IT solutions, complemented by other solutions, Red Hat Ansible Automation Platform and Red Hat Enterprise Linux. As a result, GIC was able to create a robust and scalable infrastructure with predefined service-level agreement (SLA), reduce its total cost of operations over the long term, develop more efficient processes and enhanced security.

Standard Chartered is a multinational banking and financial services company. It operates in 60 markets and employs around 86,000 people.

The bank needed to transform and disrupt emerging markets by ramping up its digital capabilities for its online and mobile banking channels. It also aimed to provide better customer satisfaction in regions with increasing digital penetration like GCNA (Greater China & North Asia), ASA (ASEAN & South Asia) and AME (Africa & Middle East). To achieve these goals, it adopted Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat JBoss Web Server and Red Hat Fuse to increase productivity and develop and deploy applications faster.

The bank’s RPBWM (Retail, Private Banking & Wealth Management) Digital Channels team, supported by Red Hat Consulting, was able to utilize Red Hat OpenShift to accelerate the revamp of the legacy channel applications (internet banking and mobile banking) into a microservices driven, cloud-native solution.

By adopting Red Hat OpenShift, the bank saw a reduction in infrastructure cost, the ability to scale up and support a several-fold increase in traffic, reduced time to deploy and go-to-market for applications, and a greatly simplified production rollout and recovery process.

The platform also played a critical role in the rapid roll-out of digital banking capabilities for several countries in the AME region by improving overall time-to-market and reduced total cost of ownership.

Chunghwa Telecom is an integrated telecommunication service provider in Taiwan. It offers domestic and international fixed communication, mobile communication, broadband, internet services and enterprise ICT solutions such as cloud computing and artificial intelligence services.

With each business unit running on its own data center, Chunghwa Telecom found it challenging to centrally manage its multiple data centers and ensure operational efficiency. This spurred the telco to move its mobile business group’s legacy business support systems (BSS) to private cloud, and migrate some existing applications to a new microservices architecture by using Red Hat OpenShift, Red Hat Fuse, Red Hat AMQ, Red Hat JBoss Enterprise Application Platform and Red Hat Enterprise Linux. The mobile business group also deployed APIs on Red Hat OpenShift to simplify facility management, issue tracking, HR management, real-time billing, order management and e-commerce.

The new microservices architecture allowed Chunghwa Telecom’s mobile business group to shorten its software development life cycle from three months to 14 days. It has also reduced its services deployment time from one day to 10 minutes.

E.SUN Bank delivers comprehensive financial services to customers through its 139 branches in Taiwan and 28 branches across U.S. and Asia Pacific. It places long-term focus on financial innovations to improve the lifestyle of its customers and is committed to providing the best customer experiences and personalized services with its online/offline integration.

To embrace the digital era and place customers as its primary focus, E.SUN Bank is one of the first financial organizations in Taiwan to develop its own core banking system and base it on a microservices architecture. This helps E.SUN Bank enhance its business agility and get ahead of its competitors. It also collaborated with Red Hat Open Innovation Labs to fully utilize microservices and effectively adopt DevOps processes.

E.SUN Bank adopted an open platform and microservices architecture to use standardized container technology and microservice development capabilities. It also worked with Red Hat to combine its DevOps know-how to innovate faster and deliver better services and user experiences. Additionally, the new core system was designed to allow flexibility for future business development, using its automatic scaling capabilities to handle spikes in traffic from large numbers of transactions, thereby ensuring the reliability of the bank’s systems.

A state enterprise that operates as a financial institution, GSB runs 1,060 branches across Thailand and serves more than 22 million customers. It provides its customer groups – including individual consumers, businesses and the public sector – with access to financial services designed to support sustainable development of the country and enhance the future of Thai people. It does so by delivering various services such as account balance inquiries, interbank transfers using mobile phone numbers and bill payments using barcodes through its internet banking and mobile banking apps.

GSB needed a way to speed up time-to-market for new products amidst customer interest in digital financial services offerings while staying ahead of security risks. To deliver this, GSB started an initiative to develop an open banking platform that would host its APIs and provide managed services to both internal and external parties with strong security capabilities.

GSB migrated to an open source environment based on Red Hat Enterprise Linux, Red Hat Application Runtimes, Red Hat 3Scale API Management, Red Hat JBoss Fuse and Red Hat OpenShift, with Red Hat Consulting’s help. By using lightweight APIs with microservices, DevOps and container technologies on top of the environment to automate business processes and improve their process efficiency, GSB was able to optimize costs and launch new digital banking services, helping to improve its customer relationships, speed to market and business agility. With a more modern platform for innovation, GSB has been able to provide premium service quality to its customers.

KBTG is the tech venture of Kasikorn Bank (KBank), one of Thailand’s largest banks. It works as an in-house developer, and partners with fintech firms and tech startups to enhance its digital financial products and provide excellent service delivery amidst changes in the financial sector.

Since KBTG initially deployed many critical business applications on proprietary application servers on the UNIX operating system, it struggled to address changing business requirements in an agile manner and to reduce IT operational costs as the business grew. It also faced limitations in terms of adopting containers as its existing application servers were not lightweight. As such, KBTG’s infrastructure team, K Pro, needed to manually manage its IT infrastructure to ensure that its critical applications were always up and running.

KBTG overcame these challenges by deploying Red Hat JBoss Enterprise Application Platform to run its Java applications, Red Hat Ansible Automation Platform to automate network and security management, and Red Hat Enterprise Linux as its stable foundation for all IT workloads and deployments. The new lightweight infrastructure allowed the K Pro team to use component architectures, living documentation and a common toolset. This helped to reduce configuration sprawl, deliver IT resources at speed to support new business demands and free up more IT budget for innovation instead of maintenance, making the K Pro team more productive. The security and reliability of KBTG’s systems increased and allowed KBTG to focus on innovating at the speed and scale required to improve KBank’s customer service.

KTBCS is a subsidiary of Krungthai Bank that provides IT services to various business units in the bank and it is charged with not only modernizing the bank’s existing systems, but also managing and maintaining existing systems and software development.

Krungthai Bank’s Future Banking initiative aims to support the government sector in various fields so the Thai economy can grow and reach higher potential. To support this initiative, KTBCS worked to modernize and optimize the bank’s outdated, complex and costly legacy IT infrastructure. With Red Hat Consulting’s support, KTBCS deployed Red Hat Enterprise Linux, Red Hat JBoss EAP and Red Hat Data Grid to standardize its platforms for new applications.

With both tier-1 applications, such as its mobile banking and corporate banking applications, and tier-2 non-financial applications on the new platform, KTBCS has increased its agility and put the bank in a better position for growth. With its Red Hat-based platform, KTBCS can meet business service level agreement (SLA) levels efficiently with scale, while reducing its operational costs and total cost of ownership.

TMB is one of the leading Thai commercial banks that aims to enable customers to have better financial well-being through its innovative financial solutions and services to Thais.

TMB’s existing monolithic platform had challenges to rapidly scale alongside the growth of its digital transactions and support the dynamic nature of its workloads, especially during month-ends and seasonal campaigns when the use of the platform is at its peak. To further achieve its digital transformation and gain business agility, the bank needed a reliable and stable container platform to support the adoption of modern application development practices and deployment of new applications.

With Red Hat Consulting’s help, TMB implemented Red Hat OpenShift Container Platform built on Red Hat Enterprise Linux as the new platform for its applications. This enabled TMB to adopt DevOps as well as efficiently adapt and onboard applications according to the dynamic change of consumer needs and regulatory requirements. With faster time-to-market for its services through digital channel and an infrastructure that can scale elastically, TMB can effectively support the growth of its digital banking business despite the highly competitive environment.

FarEasTone Telecommunications (FET) is a leading company in Taiwan, providing telecommunications and digital application services. As the 5G era approaches, FET has set its sights beyond telecommunications, aiming to reduce the gap between people and technology through big data, artificial intelligence (AI), Internet of Things (IoT) and other digital applications.

The telco developed an IoT platform, named Connect All Things (CAT), for its teams to assist customers in building IoT products. In the increasingly fragmented IoT market, CAT helps customers reduce the time to market of their products and create remarkable performance. Therefore, FET required a faster product development process with higher quality to better convey the value of the company.

With help from Red Hat Consulting, FET integrated its CI/CD tool chain with Red Hat OpenShift Container Platform, the industry’s most comprehensive enterprise Kubernetes platform. The new and improved CAT platform provides a visual and programmable rule engine, enabling users to easily create their own monitoring dashboard. CAT also provides several features to help users accelerate their development and deployment of application services. With improved security and load capacity, FET is now better poised to make use of 5G capabilities when developing future IoT products.

O-Bank is Taiwan’s first native digital bank, entering the personal financial market in 2017 to provide consumers with convenient and thoughtful digital financial services. Its services include corporate finance, international trade finance, cash management, securitization and trust, finance, personal financial deposits, loans, investments and insurance. The company’s vision is to embrace digital finance and continue innovation.

To provide users with better digital financial services and experiences, O-Bank needed a new core banking system and a stable platform. Therefore, O-Bank adopted Red Hat’s open source solutions, including Red Hat Enterprise Linux and Red Hat JBoss Enterprise Application Platform (JBoss EAP), helping the bank to achieve IT optimization. Working with Red Hat Consulting, the bank enabled the success of its IT teams with the new platform.

An enabled IT team working in tandem with a modern infrastructure has enabled the bank to accelerate innovation, reducing the time-to-market for new products and services. A consistent and stable architecture also helped O-Bank’s developers build apps more quickly, increasing productivity and saving costs at the same time.

By powering its core banking system with Red Hat Enterprise Linux and JBoss EAP, O-Bank now has the adaptability to match changing market trends and set standards for open source adoption in banks to drive product innovation and improve customer experience.

NEC has adopted the Red Hat OpenShift Container Platform for the system operating platform of the new “Narita Airport One ID” boarding solution, which uses face authentication technology provided by NEC.

This solution is an adaptation of “FAST TRAVEL,” making the process from arrival to boarding simple, easy to understand and smooth for passengers. It enables convenient and safe entry/exit procedures that allow people to pass various procedures such as baggage storage, security check and boarding gate without having to show a boarding pass and passport, as was required in the past, by registering a face photo at initial airport check-in procedures.

As a global leader in the IT and networking areas, NEC provides IT products and solutions for various companies and government offices, and in the past few years, it has also been focusing on the safety business, including biometric authentication technology.

In this instance, the focus on the development of systems is enabling coexistence of development and deployment with scalability capable of addressing sudden increases in the number of passengers during peak hours, flexible linkage with other leading edge systems and hardware, and excellent agility. Red Hat OpenShift Container Platform met their needs by providing a flexible and scalable enterprise-ready Kubernetes container platform, as the system development and operating platform.

This system, which is scheduled to be installed first at Narita International Airport's 1st and 2nd passenger terminals in the spring of 2020, and eventually at domestic and international airports around the world, is expected to improve the on-time rate and to ease congestion through shortening waiting time during boarding procedures. It is also anticipated that improved safety, due to improved accuracy of identity verification in various procedures, and automation of procedures will lead to labor and manpower savings.

The firm, which was looking to use open source securely in advanced technology areas, selected Red Hat, as it had a high appraisal of Red Hat’s strong track record of more than 1,300 instances of use of the Red Hat OpenShift Container Platform globally, and its deep knowledge of container / Kubernetes technology and enterprise-grade support capabilities.

Rakuten has numerous IT engineers in advanced technologies, and has been using open source technologies from early on in enterprise systems. The adoption of open source technologies is also gathering speed at group companies Rakuten Mobile, Inc. (Rakuten Mobile) and Rakuten Communications Corp. (Rakuten Communications).

To build the first end-to-end fully virtualized cloud-native mobile network in the world, Rakuten Mobile adopted Red Hat open source technology, including the Red Hat OpenStack Platform. This will enable a low cost offering of a wide range of consumer and commercial services such as broadband, 4G / 5G wireless access and AR / VR.

The firm was looking to meet the requirements for the arrival of 5G technology and use software innovation to speed up the provision of mobile services to end users. The goal was specifically to cut the time and cost required to build systems. To realize this, Red Hat technologies fulfilled the requirements of building a flexible and scalable cloud-enabled mobile network infrastructure.

Red Hat technologies that support this communications cloud include the highly-scalable IaaS-based Red Hat OpenStack Platform, the world's leading enterprise Linux platform, Red Hat Enterprise Linux and the software-defined storage, Red Hat Ceph Storage.

Additionally, Rakuten Cloud, which is a public cloud service provided by Rakuten Communications, has revamped its system to “Rakuten Cloud Red Hat OpenStack Platform”, based on the Red Hat OpenStack Platform. This enables rapid building of services, and high-quality and stable operation in cloud environments, which are becoming more diverse.

By using Red Hat OpenStack Platform, Rakuten is able to provision high-quality development environments for small and medium-sized customers while facilitating a flexible and highly scalable cloud-native infrastructure.

With its strength of having more than 100 million member IDs that use various services provided by Rakuten Group such as e-commerce, credit card, internet banking, online trading, and content, going forward the firm plans to continue to create synergies among the group companies while accelerating business and delivering further added value to customers.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Modern Application Development category honors organizations that have most successfully illustrated superior overall performance in creating, maintaining, and deploying successful business applications by using agile methodologies. As for the Cloud Infrastructure category, it showcases successful and outstanding examples from organizations in their collaborative public, private, or open hybrid cloud deployment.

Winners will be recognized at each event in the 12-stop Red Hat Forum APAC series. Each event will feature a maximum of two winning projects, with both enterprise and government organizations are encouraged to participate.

FWD Insurance is the insurance arm of investment group Pacific Century Group. It offers various types of insurance products to customers in Hong Kong and Macau, Indonesia, Japan, Malaysia, the Philippines, Singapore, Thailand and Vietnam.

With the aim of making insurance easy for consumers, FWD Insurance decided to adopt DevOps to gain the ability to quickly develop applications that could deliver better customer experiences. It therefore turned to Red Hat Consulting to deploy Red Hat OpenShift Container Platform, Red Hat OpenShift Application Runtimes (RHOAR), Red Hat Fuse, Red Hat Quay, Red Hat Smart Management, and Red Hat Enterprise Linux. This move helped reduce time-to-market, with FWD Insurance now taking only three months to move applications from development to production. It also enabled the company to containerize some of its existing applications to deliver enhanced services such as instant underwriting and claims services.

In addition, Red Hat solutions enabled FWD Insurance to partner with other businesses and expand its distribution channels using Open APIs and agile integration. For instance, consumers can now purchase FWD Insurance’s products through its partner’s ecommerce platform.

HKT is Hong Kong’s premier telecommunications service provider and leading operator in fixed-line, broadband, and mobile communication services. It is a subsidiary of PCCW Limited, a global company headquartered in Hong Kong which holds interest in telecommunications, media, IT solutions, property development and investment, and other businesses.

To build on its traditional telecommunications business and to offer customers more comprehensive services, HKT has expanded service offerings beyond its core business to sustain continuing growth. With the help of Red Hat Consulting, HKT implemented Red Hat OpenShift Container Platform and Red Hat Integration to adopt an agile continuous integration/continuous delivery (CI/CD) approach to development. This enabled it to launch travel, insurance and ecommerce services within months, and flexibly enhance those services or introduce new offerings to address changing consumer demands four times faster than before. Additionally, the automatic scaling in Red Hat OpenShift enabled HKT to handle spikes in traffic relating to seasonal and promotional offers cost-effectively, which also helps deliver a good customer experience.

The Modern Application Development category honors organizations that have most successfully illustrated superior overall performance in creating, maintaining, and deploying successful business applications by using agile methodologies. Meanwhile, the Agile Integration category showcases the project that best represents the value of agile integration.

Agricultural Bank of China (ABC) is the first state-owned commercial bank established in China. It is committed to building an international first-class commercial bank group with distinct operating characteristics, efficient and convenient service, complete functions and outstanding value creation ability.

In order to facilitate business innovation, increase efficiency of incremental rollouts, improve the quality of customer offerings, and reduce operational and maintenance cost, ABC built an integrated application cloud platform distributed in Beijing and Shanghai by using the industry-leading Platform-as-a-Service product - Red Hat OpenShift as the foundation of its platform. This cloud platform enables application developers to concentrate on application system development without having to go through the manual process of resource application and management. This greatly improves the efficiency of application research and development, allows a consistent environment for development and production, and facilitates performance tracking. All of which contributes to the efficiency and reliability of application delivery.

Universal Beijing Resort is a new theme park destination that will feature the Universal Studios Beijing theme park, the Universal CityWalk Beijing retail, dining and entertainment complex, and two resort hotels. Expected to open in 2021, the Universal Studios Beijing theme park will feature seven themed and immersive lands that include several all-new attractions along with the most popular Universal rides, shows and attractions from around the world – plus specially created experiences designed to reflect China's cultural heritage.

Guest and employee experiences are always at the core of the value of Universal Beijing Resort. To provide the business with flexibility as the resort is being built from the ground up, Universal Beijing Resort’s IT strategy was to initially leverage cloud and merge with private and on-premise resources as construction completes. Universal Beijing Resort evaluated tools that were designed to support hybrid cloud architecture in B2B and B2C environments, selected and implemented Red Hat OpenShift and Red Hat’s middleware portfolio (Red Hat Fuse, Red Hat AMQ and Red Hat 3scale) to integrate systems and processes together. This provided Universal Beijing Resort with a strong foundation to develop a mix of integrated enterprise IT and digital systems; scale out as Universal Beijing Resort prepares to operate and adapt IT services without technical debt. Universal Beijing Resort’s IT team has grown, and these tools have made it easier for the engineers to work together to develop business solutions and core capabilities.

Vodafone Idea, India's leading telecom service provider, has always been an early adopter of emerging technologies bringing world-class offerings to both its enterprise and retail customers. To continue being at the forefront of innovation, the organization adopted Red Hat OpenStack Platform, Red Hat Ceph Storage, Red Hat Enterprise Linux and Red Hat Ansible Automation Platform. With the largest distributed cloud deployment in the country, Vodafone Idea is transforming its distributed data centre network across 100 locations in India into a 'Universal Cloud,' where a shared software platform is capable of running multiple workloads e.g. Network, IT and third party applications across its distributed cloud locations. The provider is opening its network with standard API’s to facilitate third parties in accelerating cloud innovation, and reduce costs. The new network platform supports Vodafone Idea in optimising costs, accelerating consumption of cloud services and future proofing the network supporting enterprise digitization.

Infosys is an Indian multinational corporation that enables enterprises in more than 46 countries to navigate digital transformation. With more than three decades of experience in managing the systems and workings of global enterprises, the company’s internal IT services strive to embrace new technologies ahead of the curve to stay relevant. As part of this effort, Infosys wanted to enable a Platform-as-a-Service environment built on flexible open source technologies as part of its own digital transformation and cloud native development journey.

The company deployed Red Hat Cloud Suite, Red Hat Middleware, and Red Hat Ansible Automation to build next-generation digital capabilities like AI and Automation. This has helped the organization accelerate customer engagement across verticals by enhancing speed to market, consolidate the infrastructure across development centers, and reduce footprints in data centers by about 80%.

POSCO ICT is the IT and engineering services provider of POSCO, one of the world’s largest steel producers. To enable continued innovation and success for the next generation of POSCO’s business, POSCO ICT embarked on the Smart Factory project, with a goal of enabling the business to produce high-quality, high value-added products in a cost-effective manner. POSCO ICT deployed Red Hat Ansible Automation and Red Hat OpenShift Container Platform as the basis of its Smart Factory. Previously, a large amount of manpower and time were invested in implementing an infrastructure that enabled production-related big data analysis. However, by adopting Red Hat’s enterprise container and automation offerings, POSCO ICT established a foundation that could more quickly and easily implement analysis environments and expand them to various production sites. The resulting enhanced insights were quickly applied to analysis of POSCO’s production line, leading to marked improvements in the quality and efficiency of the production line.

POSCO ICT chose Red Hat as its technology partner not only for Red Hat Ansible Automation and Red Hat OpenShift but also for its consulting expertise. Red Hat Consulting helped POSCO ICT to identify the issues with regards to its system build and operations, and provided technical advice and support to solve them.

Working with Red Hat has enabled POSCO ICT to achieve multiple efficiencies including reductions in operating costs, efficiency gains and increased return on investment. POSCO ICT estimates that it will save 20% of its annual IT automation and management costs. In addition, implementing an organization-wide big data analytics enabled it to gain actionable insights that can help improve the quality of its products and in turn increase profitability.

Shinhan Bank is one of the leading banks with the longest history in South Korea.. It has more than 900 domestic branches, and has been leading financial ICT industry technology changes through ATM, call center, PC banking and online banking. Shinhan Bank is expanding its overseas services to the rest of the globe through a network of more than 160 partners in 20 countries.

Shinhan Bank aims to continuously expand its services with local affiliates to expand its local services in the world. In order to expand its API-related services quickly and efficiently, the bank embarked on an initiative to build a large-scale, cloud-based front-end processing system. It also adopted DevOps processes to enable it to use open source and cloud-native service implementation technologies with strong security capabilities.

Shinhan Bank’s main driver for the project was to secure a microservice architecture and capacity to build container-based and cloud-native services as the existing services were built on a monolithic architecture. Shinhan Bank used Red Hat OpenShift to shorten the system development life cycle and gain standardized container technology and microservice development capabilities. OpenShift also provided Shinhan Bank with a microservice architecture that enabled it to use a global clustering OPC (one point copy) system to only run workloads that are relevant to each country’s needs, leading to accelerated services and lower operating costs. Additionally, the solution provides an on-ramp to hybrid cloud as part of its cloud strategy. This is key in providing the bank with the flexibility it requires to move workloads between environments - using between its private cloud for app development and testing, and the public cloud for production and services to its customers.

With origins tracing back to 1875, Heritage Bank is Australia’s largest customer-owned bank and is one of the longest running financial institutions in Australia. Founded in Toowoomba, Heritage Bank prides itself on its “People First” ethos, and is committed to improving an excellent customer experience.

Currently, Heritage Bank is in the midst of a digital transformation to better meet its goal of delivering great customer experiences every time. However, its monolithic 40-year-old core system resulted in siloed teams and limited the bank’s architectural vision. Its business model needed to change, and the bank believed it was necessary to take an outside-in approach when architecting, delivering and evolving a digital platform.

To address that, Heritage Bank engaged Red Hat Open Innovation Labs, and was able to apply three strategies - microservices, APIs and containers - to create highly configurable architecture, to help Heritage Bank respond more quickly to market demands. The immersive nature of the Red Hat Open Innovation Labs experience also resulted in the bank having empowered, multi-disciplinary teams to better support the business.

By powering the new operating model within its IT team with Red Hat solutions, Heritage Bank’s IT team can now support business initiatives more effectively. The solutions include Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat Fuse, Red Hat OpenShift Container Platform, Red Hat Ansible Automation, Red Hat 3scale API Management, and Red Hat Satellite. With improved developer productivity, architecture efficiency and operational cost model, the bank estimates it saved at least 20% of time per developer and reduced the cost of maintaining its platforms significantly. The bank’s newfound agility and speed are helping it to continue to break down complexity, legacy components and capability within its ageing core, and move towards adopting a new, digitally designed and API-enabled core banking system to continue to provide exceptional service to its customers.

Optus serves content and telecommunications capabilities to more than 10 million Australian mobile subscribers and provides enterprise services to many of Australia’s small, medium and large businesses.

As part of its 2020 CX Vision, Optus is aiming to transform customer experience by delivering exceptional value and digital experiences for customers.

To drive customer experience improvements, Optus developed a Cloud Core Contact Centre (C4), a cloud-native platform that allows microservices to be quickly developed and deployed in a DevOps environment with strong security capabilities. C4 breaks down complex monolith systems into smaller services, with each performing a precise functionality. Since a single microservice can be used in various use cases to perform the same function, Optus’ agile teams can prevent repeated efforts, resulting in faster iteration of new customer care functionalities. Optus also managed to adopt DevOps practices with C4. Featuring CI/CD pipelines with embedded security compliance checks, C4 enables the telco to modify architectures and release software without impacting the stability of operations or compromising the security of customer sensitive information.

With all these capabilities, Optus can rapidly develop and integrate new service technology functions – such as voice notes and intelligent routing – across its voice and messaging channels to deliver better customer experience. For instance, the Red Hat OpenShift-backed C4 supports the real-time transcription of customer calls and automation of categorisation of the transcript (also known as voice notes). These moves aim to help Optus’ contact centre agents capture more information from customer calls and reduce the time needed to summarise those calls. C4 also enables Optus’ service operations team to personalise the routing experience for customers who call. By doing so, Optus can help customers more effectively with minimal customer input, which could result in an enhanced customer experience.

As part of its digital strategy, OCBC Bank modernized its technology architecture to enable it to deliver superior customer experience, deepen relationships and to grow its franchise. To realize this goal, OCBC deployed solutions, including wealth management applications, built on Red Hat OpenShift Container Platform. With this platform, OCBC Bank can deliver new digital capabilities with scale and agility across the Group’s business lines and subsidiaries in the region. The platform has enabled the Bank to increase reusability, lower overall cost of investment and increase development efficiency.

Singtel is one of Asia’s leading communications technology groups with a vast network of offices throughout Asia Pacific, Europe and the U.S. Headquartered in Singapore, Singtel provides a diverse range of services including fixed, mobile, data, internet, TV, information and communication technology (ICT), and digital solutions.

The rise of active mobile consumers and digital businesses in Asia Pacific has driven demand for reliable and fast internet connectivity. To address this demand, Singtel deployed Red Hat Ansible Automation.

With Red Hat Ansible Automation, Singtel can use playbooks for configuration management and to automate time-consuming, repetitive tasks such as diagnostics and report generation. This not only helps ensure better stability and network uptime, but also frees up employees from routine work to focus on revenue-generating tasks.

As part of its digital transformation, Alliance Bank deployed the agile Red Hat OpenShift Container Platform to help expedite the roll-out of its Branch-in-Tablet initiative to cut the projected timeline from 18 months, to as little as 4 months for the first version of the bank account opening process working prototype. This solution enables the bank’s customers to open a banking account and activate their debit card, Internet, and mobile banking services in as little as 15 minutes. Today, all Alliance Bank branches nationwide are equipped with this efficient tablet solution.

Alliance Bank’s Branch-in-a-Tablet initiative will soon be extended to include other banking products and solutions. The meaningful collaboration with Red Hat helps Alliance Bank fulfil its brand promise to its customers: delivering fast, simple, and responsive solutions that are aligned to their needs.

HLB is one of Malaysia’s leading financial services institutions providing regional services of wide ranging and innovative financial solutions to countries which include Singapore, Hong Kong, Cambodia, Vietnam and China. These services are delivered through traditional means and comprehensive digital channels – online and mobile banking, as well as a digital branch concept designed to provide complete customer satisfaction with a simple, efficient and seamless experience aided by technology.

With the rapidly-changing financial landscape, coupled with fast-paced technological changes, staying attuned to customers’ expectations and aspirations are key to HLB’s ongoing efforts to develop capabilities, banking products and services that are centred on clients’ needs.

To this end, HLB deployed Red Hat solutions to enhance its application development capabilities while increasing security capabilities and maintaining its existing IT investments and control of its assets. With Red Hat OpenShift Container Platform, and its ability to enable an automated container management process that supports provisioning, deployment, and scaling of containers across multiple hosts/nodes, as well as automatic health checks to enable high availability in expected workloads, the bank can take an innovative approach in developing new services and releasing them to the market at a faster rate.

Red Hat OpenShift also offers an open source architecture that enables applications to run across physical, virtual, public, private, or hybrid cloud infrastructure. This has enabled the bank to adopt an agile and human-centric design methodology that helped them to considerably enhance customer experience through continual improvements and adjustments to the UI/UX. The open source architecture also enabled it to integrate its offerings with WeChat Pay, enabling WeChat users to more easily make payments when visiting Malaysia. Collectively, based on its estimates, the new capabilities helped HLB reduce in-house app development and go-to-market time by 40 to 60%, depending on complexity, and lower the cost to market by 40 to 60%.

According to a recent report, 71% of working age individuals from the middle to lower income bracket in Indonesia have no access to credit last year.

To help boost financial inclusion in the country, PT Bank Central Asia (BCA) sought to become more agile, developing and deploying services in a more responsive manner. This motivated them to move away from its legacy enterprise application integration platform into one that offered API-based integration and enable greater agility.

By deploying Red Hat OpenShift Container Platform and Red Hat 3Scale API Management with the help of Red Hat Consulting, BCA gained a modern architecture based on APIs to integrate its internal systems and applications faster and in a scalable manner. Since the architecture has also been verified to adhere to BCA’s standard IT security policy and governance, it enabled the company’s IT application teams to develop and deploy applications more securely and efficiently. These capabilities helped accelerate time to market of new initiatives and features of existing products, which ultimately empowers the bank to cater its services to the financial needs of both its existing customers as well as the unbanked.

Telkomsel, the largest cellular operator in Indonesia, serves around 168 million customers today and brings telecommunications service access across the country. Being the first to commercially launch 4G LTE mobile services in Indonesia, the company prides itself on consistent innovation to expand its digital business, including digital lifestyle, mobile financial services, digital advertising, Big Data, and Internet of Things (IoT).

Established in 1995, Telkomsel’s legacy systems hindered it from moving faster to accommodate business and customer needs as its business grew. To counter this and increased competition, Telkomsel set out a strategic business direction in 2017 to undergo digital transformation and stay ahead of the curve.

To address the challenge of monolithic and siloed systems, duplicate functions and a complex integration process which required heavy investments of resources just to keep the lights on, the telco embarked on a Digital Core platform and migrated to cloud-native applications using containers and microservices with Red Hat OpenShift, the industry’s most comprehensive enterprise Kubernetes platform, to eliminate duplicate services and accelerate speed to market. API-based services also simplified the integration with third-party partners and enabled it to pilot three new products in its Digital Core project: a browse and purchase product, customer information service and a mobile wallet service.

Since working with Red Hat, Telkomsel has been able to improve its agility, thereby achieving a three-fold improvement in its time to market for delivering new products. Automating its processes has also freed up resources to innovate and improve its customer service levels.

ANZ Bank (ANZ) is one of the five largest listed companies in Australia by market capitalization and a leading bank in New Zealand, serving both consumers and businesses in the region. In 2017, ANZ needed to increase the speed of its software release cycle after the work in their API platform had grown significantly during the previous year. To enable a continuous integration and continuous delivery process, ANZ migrated to a solution based on Red Hat OpenShift Container Platform, Red Hat Enterprise Linux, Red Hat Gluster Storage, Red Hat Ansible Tower, and Red Hat Satellite.

The project began in phases in 2017, with migration of more than 25 services into containers within nine months. Using Red Hat OpenShift Container Platform, ANZ reports it reduced deployment time from hours to minutes, allowed development teams to deploy their own code into production, automated configuration, and enabled zero downtime deployments. The team also engaged Red Hat Consulting to help upskill the team and migrate the solution.

Since its initial rollout, ANZ added a Blue-Green deployment capability - a methodology that creates two identical production environments which enable upgrades to be made in the parallel environment and facilitate rollbacks to the old environment should a problem surface - in a matter of weeks. This created a continuous integration (CI) service that superseded its old CI processes.

The NZ Customs protects and promotes New Zealand at the border.
As part of this role, NZ Customs installed eGates (formerly SmartGates) - an automated self-service passport check system that provides faster border clearance. Between 20,000 and 25,000 passengers use the eGates daily, with international visitor arrivals forecasted to increase by 4.8 percent per annum over the next five years. To enable smoother processing at the borders and to avoid increasing staff workload, NZ Customs embarked on an eGate upgrade project.

With the help of SECTION6, an open source enterprise solutions consultancy and a Red Hat partner, NZ Customs Service developed a solution architecture based on Red Hat Enterprise Linux,Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Fuse and Red Hat AMQ. With this new Red Hat-based platform, NZ Customs Service can more rapidly deliver modern applications and services, helping to modernise its entire portfolio of applications. Using open source technologies also became a catalyst for innovation at NZ Customs, helping to increase productivity and provide better service quality.

The upgraded eGate solution improved processing for both frontline staff and travelers. Based on its internal calculations, NZ Customs was able to increase the number of passengers processed by the modernized eGates, reduce manual processing, and reduce the average time required to process each passenger through the eGates.

The Directorate General of Treasury (DG of Treasury) is a government entity in Indonesia responsible for formulating and implementing the state’s treasury policies and technical standardizations. One of its applications, SAKTI (Financial Application System Level Institutions), is used for financial management and reporting purposes by the government, its ministries and military, and sees more than 7,100 total users. By 2020, DG of Treasury projects as many as 384,000 users - more than 54 times its current user base.

To better support this anticipated growth, the DG of Treasury migrated from JBoss AS 7.1, the upstream, community-based Java EE 6-compliant application server project to Red Hat JBoss Enterprise Application Platform (JBoss EAP) for its enterprise support and SLA. The DG of Treasury also deployed Red Hat OpenShift Container Platform to help support the many instances of its application and Red Hat Satellite to help manage patching for its operating system. Today, the team is able to deploy and scale out quickly through the use of Linux containers, bringing about time saving, increased efficiency and faster time to serve its stakeholders.

Bank BRI is Indonesia’s oldest commercial bank and the largest by assets, loans and deposits. It focuses on Indonesian micro, small and medium enterprises, which Bank BRI believes represent the backbone of the Indonesian economy. Its vision is to become the most valuable bank in South East Asia and home to the best talent.

As an established bank, Bank BRI faced the challenge of carrying many legacy infrastructure that it found to be not suited for rapid changes required in the current competitive environment. To enhance its digital capabilities, Bank BRI looked to Red Hat for help in developing a hybrid cloud platform business agility it requires. Using Red Hat Cloud Suite and support from Red Hat Consulting, Bank BRI is able to rapidly build and deploy applications with better time to market.

EMC was established in 2001 to operate the wholesale market of the National Electricity Market of Singapore (NEMS), Asia’s first liberalized electricity market. As the exchange for wholesale electricity trading, EMC provides a transparent and competitive trading platform through calculating prices, scheduling generation, clearing and settling market transactions, as well as supporting governance of the market.

EMC was due for a server hardware and applications refresh for its core settlement and Market Rules engine system. However, the proprietary stack it was built on was aging and restricting innovation efforts to support upgraded NEMS applications as stipulated by market regulations. To address this need, EMC migrated to Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform (JBoss EAP) and Red Hat Process Automation Manager, a tool for building business automation services and process-centric applications, to better position the team for innovation in line with future technologies. The move helped to reduce the total cost of ownership and improved time to market with increased scalability, flexibility, and efficiency in provisioning and deployment to multiple environments. The company also adopted Red Hat Ansible Tower to facilitate continuous integration and continuous delivery through IT automation.

SIA is the flag carrier airline of Singapore and a global company dedicated to providing quality travel experiences for its customers, ranking as the world’s best airline in 2018 by SKYTRAX. In order to help keep the airline at the top of its passengers’ service experience, the IT department looked to improve its agility and better meet business requests.

SIA decided to transform the core architecture and delivery framework of its online flight reservation, redemption, check-in and loyalty program capabilities, enabling greater delivery speed and agility through modernization of its traditional monolithic design to one using microservice architecture delivered with an agile framework. Key technologies used include Red Hat OpenShift Container Platform, JBoss EAP, and Red Hat Data Grid deployed across its hybrid environment spanning on-premise datacentre and public cloud. Both the application and infrastructure teams were also upskilled through training courses and workshops, laying a foundation for the necessary competency to operate this new platform.

Through this technology transformation, the development team was able to better address business needs through more frequent releases. SIA reports that new features also have faster time-to-market by automating the continuous integration and continuous delivery processes, and speeding monthly deployments to a daily affair. Customer experience has also improved as a result of the platform’s auto-scaling and auto-healing capabilities.

The Fukuoka Financial Group is a financial group with a history of about 140 years with approximately 5.7 million individual customers, approximately 220 thousand corporate customers. Fukuoka Financial Group participated in Red Hat Open Innovation Labs with the goal to improve corporate competitiveness, increase digital transformation, learn and practically implement the agile development methodology with DevOps, and implement in-house system development. They also adopted Red Hat OpenShift Container Platform as an application development and execution environment and deploy it on the public cloud.

The company established a Digital Strategy Department to lead its digital transformation efforts. The company aims to establish a system in which new products and services can be more quickly launched into the market by changing its working practices and corporate culture, and building faster development system using the new development methodology.

It is doing so by moving the system development and operations, which have up until now been outsourced, back into the company and using talent that will be capable of carrying out the agile development following the residency.

NTT COMWARE used Red Hat OpenStack Platform as the cloud infrastructure for its SmartCloud DevaaS 2.0, a PaaS development environment service, which provides on-demand access of features for the DevOps development based on development needs, such as development client, CI/CD server and test server.

NTT reports that SmartCloud DevaaS 2.0 has been introduced into approximately 3,000 VMs inside and outside the company. Within NTT, the company reports that the automation created a reduction in operation costs by 30 percent. In addition, the introduction has lead to improvement in agility. With the self-service function, it became possible to provide a development environment the same day, a process which used to take five days to provide. As the prompt procurement of development environments became possible, NTT reports its internal users have seen reductions in development period by 50 percent.

Doosan Information & Communications provides IT services for Doosan affiliates worldwide, including IT consulting and system integration, application system services, and IT infrastructure services. Doosan Information & Communications adopted Red Hat Ansible Tower to strengthen the management of its private IaaS platform which is used as the foundation of its hybrid cloud environment. Through the use of Red Hat Ansible Automation, Doosan Information & Communications simplified and automated its IT service management, leading to enhanced productivity.

Korea Electric Power Corporation is an electric utility responsible for electricity generation, transmission and distribution, including overseas research, development, and sales. The electric power industry is transforming as digital technologies and renewable energy conversion take hold. To drive its digital transformation, the Korea Electric Power Corporation migrated its UNIX-based system infrastructure to Red Hat Enterprise Linux and deployed an IT infrastructure for its research work based on Red Hat technologies.

CUB is one of the largest commercial banks in Taiwan, with market leadership in securities service delivery, core banking, credit card and wealth management solutions. Through continuous innovation, quality customer service, in-depth understanding in asset management and a vast network of online service touchpoints, it has received several awards for outstanding performance in the consumer finance industry.

As fintech becomes more prevalent, CUB embarked on a digital transformation plan to help keep abreast of foreseeable disruption in the financial industry. Following its rigorous evaluation process, CUB adopted Red Hat OpenShift Container Platform and Red Hat Fuse to implement a Platform-as-a-Service (PaaS) for its banking services, together with Red Hat Satellite and Red Hat JBoss Enterprise Application Platform (JBoss EAP). With its new platform, CUB finds that it now has capabilities that enable it to compete with fintech providers, including improved time to market for its digital services. The platform has also reduced the total cost of ownership and improved the team’s flexibility in resource management.

TAIFEX has been committed to the development of Taiwan's futures market since its establishment in 1997. Faced with changing market demands and increasing globalization, TAIFEX has embraced agile development and deployment processes to better address the evolving market. In order to enhance system efficiency, break free from vendor lock-in and improve its competitive edge, TAIFEX migrated from its legacy UNIX system to an open source platform based on Red Hat Enterprise Linux and Red Hat Satellite, successfully launching its new trading system in 2016.

The migration to its Red Hat-based platform enabled TAIFEX to launch new asset classes, cut latency by 75 percent, improve performance consistency, and launch after-hour trading sessions.

IAG is the parent company of a general insurance group with controlled operations in Australia, New Zealand, Thailand, Vietnam and Indonesia. Due to its large scale, it was necessary to consolidate its infrastructure and the multiple silos it had grown into to create a single data organization and displace the costs it was incurring. IAG decided to move to the cloud with the help of Red Hat Consulting and use open source tools including Red Hat Enterprise Linux, Red Hat OpenStack Platform, Red Hat Virtualization, Red Hat Satellite, and Red Hat Ansible. The result was a platform that can develop and deliver better solutions to customers more efficiently, and can better maintain customer satisfaction. Through the project, IAG also started recognizing the value of open source, and now has a number of engineers contributing to various open source projects, with plans to open source some of its newly developed solutions.

Founded in 1920, Qantas is Australia’s largest domestic and international airline. It is widely regarded as the world’s leading long distance airline and one of the strongest brands in Australia. Qantas is in the middle of a radical business transformation that is focused on putting the customer at the core of everything they do. It believes that gaining an intimate understanding of their customers, and targeting them individually with personalized, relevant omni-channel communication will help improve its competitive edge. To deliver on this mandate, Qantas adopted Red Hat JBoss Enterprise Application Platform and Red Hat 3scale API Management to integrate a variety of in-house and public systems, and adopt a more agile approach for the modern traveler and technology user.

Since its launch in November 2014, Astra Life’s business has been underpinned by a strong partnership collaboration, delivering a wide variety of product to customer segments across the nation. Astra Life believes that information technology (IT) is the backbone of its company and contributes as a major support for all company activities. With proper use, Astra Life can provide the best service to the customers while enabling efficiency, reliability, and accuracy in data processing and reporting. To better serve their customers, Astra Life used Red Hat JBoss Middleware solutions to build faster and more effective applications that allow multiple distribution channels for the sale of their policies, as well as enable access for customers and partners to their insurance information anytime, anywhere.

BTPN is a well-recognized commercial bank in Indonesia, with a vision of changing the lives of millions of Indonesians. To help increase the people's access to banking services, BTPN created Jenius, a digital bank in Indonesia, with Red Hat OpenShift at the heart of its digital platform. This allowed BTPN to use a DevOps approach to develop and deliver applications more quickly.

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered in Singapore, DBS has been immersed in the digital agenda with the belief that the banks of the future will look fundamentally different from the banks of today. From re-architecting its technology infrastructure to transforming its front end, DBS is seeking to become digital to its core. To help achieve this goal, DBS deployed Red Hat OpenShift Container Platform to provide agility and scalability. With a next-generation architecture, DBS is now able to build new applications and improve user experiences at a faster pace, and also deliver quicker enhancements or incremental services offerings to better compete in the digital world.

MyRepublic is a TelcoTech company that offers telecommunications services in Singapore, Indonesia, New Zealand, and Australia using their proprietary cloud-based platform. As the company was expanding, MyRepublic found it increasingly challenging to innovate and grow via its existing infrastructure. Using Red Hat OpenStack Platform, Red Hat Ceph Storage, and Red Hat CloudForms, MyRepublic created a more scalable cloud platform as part of its open hybrid cloud initiative. With its uniquely scalable and centralized framework enabling more seamless delivery of layered services, MyRepublic has become an innovator in the digital transformation for the telecom sector.

National Institute of Information and Communication Technology (NICT) is a public research institute in Japan specializing in research and development of information and communication technology. NICT performs various studies, with an eye to reporting results of the research and development and creating innovation, in cooperation with industries, universities, and other research institutes. NICT introduced Red Hat OpenStack Platform to build a more stable and flexible virtual platform for its network services. Currently in the verification/testing phase of the system, the burden on system administrators was reduced and the quality of service stabilized by using Red Hat OpenStack Platform. NICT was also able to build an infrastructure that will be able to provide faster and more reliable services into the future.

NTT DOCOMO, one of Japan's largest telecommunications company, introduced a virtual infrastructure using Red Hat OpenStack Platform for “CiRCUS” and “MAPS” to provide ISP service (i-mode/sp mode) for end users, and to replace their legacy physical servers. Red Hat OpenStack Platform became its new cloud infrastructure to help reduce workload related to infrastructure with automatization of system construction. In addition to Red Hat OpenStack Platform’s ability to help curb costs, the company was drawn to its ability to work with existing systems, allowing for more flexibility and Red Hat's high quality support for their mission critical environment during the migration.

National Information Resources Service (NIRS) is the government institute responsible for managing the Korean government’s internet data center for e-government services. Using Red Hat solutions, NIRS has improved the reliability and security of its e-government service.

Shinhan Financial Group, a leading financial holding company in Korea, built a new IT strategy on open source by deploying Red Hat solutions to its subsidiaries’ infrastructure so as to increase its response time in a digitizing financial environment. One of Shinhan Financial Group’s subsidiaries, Shinhan Investment Corp successfully migrated from UNIX to Linux for both its financial accounting and information systems. With Red Hat solutions, Shinhan Financial Group achieved business advantages in greater cost efficiencies and increased agility in its operations.

As one of the best banks in Asia, E.SUN Bank needed to maintain and improve its competitive edge through digital transformation. To start, the bank needed to build a flexible standardized business platform. With Red Hat Enterprise Linux, Red Hat Satellite, Red Hat JBoss Enterprise Application Platform and Red Hat JBoss BPM Suite, E.SUN Bank gained a quick and resilient IT environment, and achieved a faster go-to-market.

Macquarie Bank has been working to transform its retail digital capabilities over the past 18 months. In building a new digital banking offering from the ground up, the bank sought to offer its customers a truly intuitive and personalised digital banking experience. The new digital banking environment offers customers a full view of both their personal banking and wealth management holdings, enabling them to manage their finances in one place in an intuitive and engaging way.

CargoSmart is one of the world's largest integrated international container transportation, logistics and terminal companies. It is listed on the Hong Kong Stock Exchange with networks encompassing Asia, Europe, North America and Australasia. The organization needed to scale out in a short period of time to improve efficiency and time to market. Therefore, they embarked on a journey with Red Hat’s OpenStack and CloudForms which provided a stable platform matched with high capabilities. It also paved the way for future expansion.

National Stock Exchange of India Limited (NSE) is one of the leading stock exchanges, both in APAC and globally. NSE provides a core platform for traders and investors for various activities such as stock, currency, commodity, and derivatives trading. With increased accessibility to trading, NSE needed to maintain its competitive edge and strengthen its ability to handle the growing transactions with a modern, fully automated screen-based trading system.

PT KAI is a state-owned enterprise and one of the oldest and major public railway operators in Indonesia. In its endeavor to modernize the railway passenger core ticketing system, PT KAI collaborated with Red Hat to develop its next-generation railway ticketing system using Red Hat JBoss Enterprise Application Platform and Red Hat JBoss Fuse, a lightweight, flexible, integration platform for integrating applications, data, services, and devices. Based on popular open source technologies, JBoss Fuse provides services for transformation, routing, and log assignments.

POSCO ICT needed a low-cost, high efficiency IT system due to spending cuts amidst a low growth season. The company drastically reduced costs and increased internal capabilities by configuring its smart factory IT environment with Red Hat Enterprise Linux, Red Hat Enterprise Virtualization and Red Hat JBoss instead of using proprietary solutions.

TNB is the largest electricity utility in Malaysia and one of the largest in the southeast Asia region. Recently, TNB embarked on an IT transformation to modernize it existing IT environment that was previously based on proprietary UNIX systems. The new platform allowed TNB to create a stable, reliable and more secure infrastructure platform, capable of taking on today’s challenges with the flexibility to adapt to tomorrow’s requirements.

To push forth Singapore's vision of becoming a smart nation, GovTech developed a Platform-as-a-Service (PaaS) solution for the Singapore government using Red Hat OpenShift Container Platform. The innovative use of open cloud technology enables government agencies to quickly develop, host and scale applications. Red Hat OpenShift Container Platform not only helps in accelerating innovation but also helps GovTech to create and deploy applications with speed and consistency.

Ranked 13th globally and 1st amongst the world’s best young universities, NTU Singapore has in recent years positioned itself firmly at the forefront of strategic research in Singapore, helping to fuel Singapore's drive for research and innovation. Its Smart Mobility Test Bed (SMTB) project aims to build cutting edge Intelligent Transportation Systems (ITS) that enhance public transportation services and commuter safety, pushing new frontiers in technology. To increase its infrastructure and operational efficiency, NTU reached out to Red Hat to create a highly scalable and modular, container-based platform that can also handle the dynamism of the platform.

Inventec Corporation is a Taiwan Stock Exchange listed electronic manufacturing service company that provides services like engineering design and development to top brands in the world. They had to build a service flow system to better serve their customers and chose Red Hat Enterprise Virtualization to improve flexibility and achieve scalability. They are now able to provide efficient services to their customers and at the same time, increase revenue for the organization.