Australia and New Zealand Banking Group Limited is one of the four largest banks in Australia, and the number one bank in New Zealand, serving over 8.5 million retail and business customers, operating in more than 30 markets including Australia, New Zealand, Pacific Region, Asia, UK, Europe and North America.

As ANZ Bank set out to improve the financial well being and sustainability of customers through its portfolio of services, tools, and insights, it recognized very early on the importance of investing in digital to modernize workloads and differentiate itself from competitors. With their current implementation of Red Hat OpenShift 3.11 approaching end of life, the bank worked with their account team and Red Hat Consulting to develop a roadmap that would enable them to migrate their existing applications to Red Hat OpenShift 4, while minimizing risk and avoiding any major disruption.

To do this, ANZ Bank used Red Hat Service Interconnect, a solution that enables agile, portable and secure communication across environments. The solution helped the bank to more securely connect applications across environments, enabling developer teams to move them as they were ready, without needing elevated privileges or dependencies on network operations. This resulted in a streamlined migration and improved developer experience, as well as maintaining uninterrupted transactions for the bank’s retail and commercial customers. Digitalizing these workflows has reduced the amount of engineering resources required to complete the project.

ING changed the way Australians bank more than 22 years ago by launching the country’s first branchless bank. ING now offers Australians home loans, transactional banking, superannuation, credit cards, personal lending, insurance, and wholesale banking services. Today, ING is Australia’s most recommended bank[1] and fifth largest main financial institution[2]. It’s also Canstar’s Bank of the Year and has been since 2020.

As a longtime Red Hat customer, ING has used Red Hat solutions to improve automation, drive efficiency and accelerate cloud adoption. Working with Red Hat has allowed ING to accelerate the adoption of a microservices based architecture. ING’s technology department was further faced with the task of integration and operations of traditional and modern cloud based workloads across the bank’s existing ecosystems. Leveraging Red Hat OpenShift and Red Hat Ansible Automation Platform has supported ING in uplifting its capability that will assist the bank in the adoption of a more efficient hybrid cloud operating environment to drive innovation and address complexity.

Southern Cross Health Society opened for business in 1961, introducing health insurance to New Zealanders and establishing itself as one of New Zealand’s most trusted brands. Southern Cross was established because its founders believed New Zealanders should have ongoing access to private healthcare options. Over the years, Southern Cross has expanded its community of care and now helps more New Zealanders than ever to look after their health and wellbeing, travel plans, and pets.

One of the organization’s main objectives was to move away from manual processes and monolithic platforms to provide customers with a better digital experience through online services and mobile applications. They also provide services to their healthcare partners, so centralized integration capabilities are crucial for this purpose.

To enable this, Southern Cross used a managed service for Microsoft Azure Red Hat OpenShift (ARO), unlocking access to a modern, microservices platform that enables essential services such as API management and streaming. The fully managed service gave Southern Cross the flexibility and scalability to grow with demand, without having to pump in extra investments or manpower to manage the platform. ARO has also provided huge cost savings for Southern Cross, boosting productivity and reducing the time to market. This has allowed healthcare partners and insurance clients a much-improved experience in handling their insurance policies as most of these processes are now automated.

Established in May 2003, a joint venture between the BMW Group and Brilliance China Automotive Holdings Ltd., BMW Brilliance Automotive Ltd. (BBA) oversees the research and development, procurement, production, sales, and after-sales services of BMW automobiles in China. BBA is dedicated to providing sustainable premium personal travel services and leads in promoting sustainability across the entire value chain in the Chinese automotive industry. BBA operates a cutting-edge production facility in Shenyang, with additional offices in Beijing and Shanghai. They also have a subsidiary, LingYue Digital Information Technology Co., Ltd., with offices in Beijing and Nanjing. The company employs nearly 26,000 people and collaborates with around 430 local suppliers, maintaining its position as the largest taxpayer in Shenyang for 17 consecutive years.

As a global and domestic leader in digital transformation, BBA takes the lead in the industry by leveraging Red Hat OpenShift to decouple its industrial control systems. This achievement involves successfully containerizing traditional industrial control logic and deploying it onto standard PC servers. Not only does this significantly reduce future costs related to the construction and management of industrial control systems, but it also unifies the technology stacks in the fields of operational technology (OT), industrial internet of things (IIOT), and industrial information technology (IT). This streamlines the integration of data, providing the essential foundation for realizing next-generation industrial digital technologies such as extensive predictive maintenance, Digital Twin, and distributed Manufacturing Execution Systems (MES).

Southern Asset Management Co., Ltd. (Southern Asset Management) is one of China’s first domestic asset management companies that was approved by the China Securities Regulatory Commission. Through sustained and stable investment performance and comprehensive professional client services, Southern Asset Management has gained recognition and trust from a wide range of fund investors, social security councils, and pension and institutional clients – maintaining its place at the forefront of the industry.

As one of the top players in the industry, Southern Asset Management recognizes that digital and intelligent transformation is an industry trend, and building an in-house information-rich, intelligent asset management system is one of the core elements essential for supporting and ensuring the rapid growth of the business. Leveraging Red Hat's open-source application ecosystem, Southern Asset Management has acquired various software resources, including Red Hat OpenShift, transition from Infrastructure as a Service (IaaS) to Platform as a Service (PaaS). This transition allows the company's developers to focus on business functionality development without the need to address hardware, network, and related hardware and software issues. Additionally, it significantly increased application development efficiency, reduced system maintenance complexity, and enhanced system fault recovery capabilities, providing robust support for the company's in-house construction of a digital/intelligent asset management system.

Guided by the two major national strategies of "2060 Carbon Neutrality" and "Rural Revitalization," Chint Anneng actively explores emerging markets and focuses on providing comprehensive solutions for cooperative development, sales, surveying and design, installation, and after-sales operation and maintenance of rooftop photovoltaic systems for rural users. As a household photovoltaic industry company, Chint Anneng has accumulated over 1 million users, with a market share of over 30% in the market.

With the rapid growth in demand for household photovoltaics, there is a pressing need to enhance Chint Anneng’s digital capabilities in marketing, services, operations, and asset management. The organization then initiated the Chint Anneng Next-Generation Business Operations Platform project to create agile and efficient service capabilities to adapt to rapid business growth and respond swiftly to industry demands – with the goal of expanding globally. It became imperative to adopt a hybrid multi-cloud approach, and collaborating with Red Hat enabled Chint Anneng to facilitate open collaboration between its developers and various cloud vendors, leading the way for innovative development in the photovoltaic sector.

Morgan Stanley has over 80,000 employees worldwide, primarily engaged in investment banking, securities, wealth management, and investment management. Established for 88 years, the company has offices in over 42 countries and regions globally. In May 2023, Morgan Stanley received approval from the China Securities Regulatory Commission to establish Morgan Stanley Futures (China) Co., Ltd., becoming one of the first international financial services companies to set up a wholly-owned futures company domestically. In July 2023, Morgan Stanley International Bank (China) Limited received regulatory approval to commence its general category derivative product trading business.

While continuously expanding its range of financial services and products, Morgan Stanley has decided to implement enterprise-level infrastructure management to achieve digital transformation and maintain exceptional service standards. Leveraging Red Hat Ansible Automation Platform, Morgan Stanley has established a comprehensive set of automated operations solutions to address the challenges related to the rapid expansion of infrastructure resources and the limited availability of human resources in IT resource management.

A leading Hong-Kong-based financial services group, BEA provides a comprehensive range of wholesale banking, personal banking, wealth management and investment services to customers through an extensive network of about 130 outlets covering Hong Kong, the Chinese Mainland, Macau, Taiwan, Southeast Asia, the United Kingdom, and the United States.

BEA actively drives digital transformation through a well-defined fintech strategy, which incorporates cloud computing, artificial intelligence, machine learning, Regtech, and nurturing workforce talents. At the same time, the Bank is also committed to modernizing digital platforms for cross-border banking to enhance the overall client experience.

The collaboration with Red Hat has allowed BEA to leverage leading open source technologies, improving the delivery speed of IT services with reduced risk and enhanced agility. BEA was able to enhance their RegTech solution through added voice-to-text features.

China CITIC Bank International Limited (“CNCBI”) is a Hong Kong-based full-service commercial bank that offers a broad spectrum of financial services spanning wealth management, personal banking, wholesale banking as well as global markets and treasury solutions. On the back of a heritage of more than 100 years, CNCBI aspires to grow into an outstanding bank that possesses professional capabilities to succeed with its customers, staff and community. Currently, CNCBI’s footprint includes 24 branches and two business banking centres in Hong Kong, as well as branches and presence in Beijing, Shanghai, Shenzhen and Macau, and overseas branches in New York, Los Angeles and Singapore. To maintain the agility of the IT team and reduce the time to market, China CITIC Bank International sought to migrate its wealth management app, which now runs on Red Hat OpenShift.

As a leader in FinTech in Hong Kong, China CITIC Bank International benefited from Red Hat technologies, providing enhanced product functions that improve customer experience and satisfaction. Apart from achieving greater business agility, CNCBI leverages Red Hat solutions to move at faster speed with reduced risk, improving the delivery speed and relevance of IT products and services to the business.

The Digital Transformation category recognizes organizations that have successfully made the transition into a truly digital enterprise, overcoming and addressing business challenges with digitalization.

Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of its people work to amplify human potential and create the next opportunity for people, businesses, and communities. The company enables clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, it expertly steers clients, as they navigate their digital transformation powered by cloud and AI. It enables them with an AI-first core, empowers the business with agile digital at scale and drives continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from Infosys’ innovation ecosystem. Infosys is deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Infosys wanted to move away from legacy automation tools to provide a risk-free environment for their internal projects and clients. Infosys collaborated with Red Hat to achieve automation at scale with Ansible playbooks. The company also wanted to develop an end-to-end automation solution to help address security vulnerabilities by adhering to security standards, best practices, and IT service management (ITSM) requirements. This collaboration enabled the implementation of over 60 automated workflows and reduced the process of legacy patching by nine days.

Jio Platforms Limited is the digital arm of Reliance Industries and is responsible for digital transformation across Reliance Industries, India’s largest and most profitable private sector company. Having established a market positioning in several sectors in India, such as retail, oil, petrochemicals, and digital services, Reliance Jio Infocomm Limited, a subsidiary of Jio Platforms Limited has built a world-class all-IP data-strong future-proof network using 4G LTE and 5G technologies. Jio Platforms is powering the 5G rollout of Reliance Jio with its indigenous 5G stack. It offers an end-to-end 5G solution consisting of 5G Radios, a complete 5G Core Network, AI/ML ATOM platform for 4G/5G, MANO for cloud CNF orchestration, ACI for cloud infrastructure deployment as well as the Cloud-native OSS/BSS Platforms.

The exponential growth of data has forced telecommunication companies worldwide to accelerate their digital transformation journeys. To thrive in a hypercompetitive and price-sensitive market like India, Jio Platforms had to shift from its vertical cloud silo approach to a multi-hybrid cloud platform.

JPL has deployed its Cloud Native 5G/4G Combo Core for millions of subscribers and massive user plane capacity in the Jio network. To meet the challenges of scalability, reliability, and interoperability, the base operating system used by these solutions is Red Hat Enterprise Linux (RHEL).

RHEL facilitates efficient workload migration, provides consistent management, visibility, and security capabilities from development to production, for public, private, hybrid, and multi-cloud infrastructure. It provides the cross-infrastructure consistency, workload portability, and streamlined operations needed to move traditional and containerized workloads from the datacenter to edge locations.

Stellantis is one of the world’s leading automakers with a constellation of 14 iconic automotive brands globally. In India, Stallantis has invested over €1 billion since 2015 to develop a sustainable footprint in the country and grow its brands. India is a major sourcing hub for vehicles, components, and mobility technologies and hosts the heart of Stellantis ICT while strongly contributing to global software development. With a team strength of 700+ empowered employees, aligned across the business, IT functions, software, and CoEs in Chennai, Bengaluru, and Hyderabad, Stellantis Digital Hubs in India drive continuous digital innovation and encourage software enhancement to create customer delight, operational excellence, and competitive advantage.

Stellantis needed to transform its IT infrastructure to increase operational continuity, decrease downtime in its production process and eliminate as much of the error-prone human interaction in the release process as possible. The company also needed to create environments that are easily portable and apply a continuous integration (CI) and continuous deployment (CD) methodology to infrastructure.

The implementation of Red Hat OpenShift Service on AWS enabled Stellantis to integrate multiple IT systems and help developers collaborate within and across projects, resulting in flexibility and faster development of apps. Stellantis will also benefit from the platform's automated scalability capability to optimize costs by scaling the additional compute capacity in the cluster as and when load increases on the application.

IndusInd Bank has designed the Enterprise Payment Hub with the help of Red Hat OpenShift Container Platform, a scalable and robust centralized payment system, thereby helping IndusInd Bank in offering seamless customer service further enhancing its customer experience.

The Digital Transformation category recognizes organizations that have successfully made the transition into a truly digital enterprise, overcoming and addressing business challenges with digitalization.

The Automation category celebrates organizations that have effectively harnessed automation to transform their organizational processes, workflows, and tasks.

The Hybrid Cloud Infrastructure category showcases organizations that have demonstrated creative and collaborative use of public, private, and open cloud deployments.

The Cloud-Native Development category highlights organizations that have effectively used agile methodologies to speed up the innovation and development of successful business applications that have made an impact on customers.

The Resilience category shines a spotlight on organizations that have successfully overcome business challenges and disruption, continuing to exceed business goals and customer expectations with open source.

As the oldest and largest state-owned bank in the country, Bank Rakyat Indonesia (BRI) is currently one of the largest Indonesian companies in terms of market capitalization. Traditionally focused on providing banking services for micro, small, and medium enterprises, BRI wanted to generate new revenue streams via retail banking and had to adapt to the shifting demands of consumers that were increasingly digital-minded. To attract a younger demographic, BRI launched its BRI mobile banking app (BRImo) in 2019. However, this version of BRImo was unable to be scaled up to keep pace with customer demands.

To provide fast, efficient, safe and easy-to-access financial services to capture this group of potential customers, BRI turned to Red Hat to modernize its enterprise applications and optimize the BRImo app. The use of Red Hat OpenShift Container Platform has allowed BRI to improve the scalability, agility, and responsiveness of BRImo, leading to higher customer satisfaction and retention. These upgrades have led to a 68% YoY user growth for BRImo in 2022.

Bank OCBC NISP has adopted Red Hat OpenShift and Red Hat Ansible Automation Platform. Red Hat OpenShift and Ansible Automation are helping increase developer productivity and to help launch products and services on the ONe Mobile application more quickly and scalably. In addition, using Red Hat OpenShift, together with Ansible Automation means Bank OCBC NISP’s IT teams can automate repetitive tasks, freeing up time to focus on more high-value activities, which can increase efficiency and productivity. This collaboration helps improve the customer experience for ONe Mobile customers, namely the mobile banking application for Bank OCBC NISP individual customers.

The ONe Mobile application, which was launched in 2018, is a mobile banking application that helps Bank OCBC NISP's individual customers to grow and manage their finances. As of June 2023, the number of ONe Mobile transactions has increased by 63% and the transaction value has increased by 67% YoY. This shows good acceptance from customers of ONe Mobile's features that can support their financial needs, both for their wealth management and for daily transactions (daily banking).

Tokio Marine & Nichido Systems and Tokio Marine & Nichido Fire Insurance (hereafter "Tokio Marine & Nichido") position hypothesis-testing business as an important element of transformation. Agile methods were adopted company-wide to realize hypothesis-testing business.

In order to promote agile method correctly rather than self-initiated, Tokio Marine & Nichido selected Red Hat, as their external coach. In expanding agile development structure on a large scale, Tokio Marine & Nichido faced resource issues, which it overcame entering into quasi-agreement with multiple IT vendors and conducting development in a scrum that included a mix of IT vendors and in-house personnel. This has allowed agile methods to expand to 400 people and work on 10 new development projects simultaneously. Through the support of Red Hat Open Innovation Labs, which were designed based on Red Hat's open philosophy, a company culture change involving management and business departments has progressed, contributing significantly to the transformation of the entire group, including local companies overseas.

Agile method is a pillar of Tokio Marine & Nichido's efforts to expand their business domain in order to transform its business model. The company will continue to release agile and high quality products to improve customer satisfaction while providing high quality services in the core insurance business as they have in the past. Also, they believe these products will be a driving force to provide unprecedented services in the pre- and post-insurance areas.

Hitachi Construction Machinery Co., Ltd. is a leading manufacturer, distributor and service provider of construction equipment, providing products and solutions worldwide through its global network. In expanding its business, Hitachi Construction Machinery has positioned North America as one of the most important markets, but they faced two challenges – the innovation of the development process within Hitachi Construction Machinery and the shortening development lead time in order to fulfill the local requests. This is because Hitachi Construction Machinery had a mix of legacy and modern systems, and there was a need to radically address many issues in order to promote data connection and data utilization.

Hitachi Construction Machinery responded to this challenge by launching the Dealer Network Acceleration (DNA) project to improve operational excellence and dealer experience. To drive this project, they selected Red Hat Open Innovation Labs, which provides organizational learning support to implement innovation quickly and boldly by leveraging digital. The organizational transformation offered by Open Innovation Labs was a deciding factor to adopt Red Hat, as it was important for the business unit to take the lead in implementing innovation to achieve their goals.

Experts from Red Hat Consulting were committed to a result that satisfied each of Hitachi Construction Machinery and it’s subsidiary in Americas, Hitachi Construction Machinery Americas Inc., and worked collaboratively to solve business challenges using Open Innovation Labs' technology and open source methodologies. Through the DNA project, solution to improve operational efficiency was developed for Hitachi Construction Machinery Americas and its dealers. For example, the implementation of a single sign-on capability that connected an aging legacy system with a modern system of Hitachi Construction Machinery Americas was quickly rolled out globally, totally saving 300 to 600 hours of labor per month and increasing overall productivity. By organizing each business API, they were able to promote data utilization and create an environment conducive to business expansion. The award was given to the company for its ability to promote scrum development and self-organization in a short period of time and for proving that a business company can do full-scale agile development comparable to that of a venture company.

Tokyo Electron is a leading company of semiconductor production equipment with 83 locations in 18 countries and regions worldwide. The company is implementing a new core system in entire group companies, which aims to further productivity and quality. To connect its core SAP S/4HANA environment with various department-specific systems and data, Tokyo Electron sought to convert its mixed interface of legacy and modern tools to microservices.

Tokyo Electron selected Red Hat as the best partner to solve this problem and built a new infrastructure based on Red Hat OpenShift and Red Hat Integration. Red Hat OpenShift's container-based architecture has reduced deployment times to both development and production environments and increased developer productivity. Additionally, the new system environment, connected via Red Hat Integration, achieved 100% availability in production. Tokyo Electron enlisted the help of Red Hat Consulting to optimize the integration of SAP's core environment with its many subsystems. Working with Red Hat product experts, the company engaged in open source innovation to create a new integration methodology, simplify implementation and develop an advanced architectural design.

A subsidiary of KEPCO, South Korea’s largest electricity supplier, KEPCO KDN was founded exclusively to support KEPCO’s Information and communications technology (ICT) operations and provides total ICT services across all areas of the electric power system. KEPCO KDN provides services for ICT operations and management of electric power systems including virtual power plant platform, smart safety platform, micro-grid platform, solar energy management and operation platform, and electric vehicle charging platforms, as well as the cloud computing service for energy industries which acts as a foundation for all these services.

For better use of cloud computing services, KEPCO KDN worked with Red Hat to accelerate its cloud transformation journey. KEPCO KDN built its own automation-based cloud platform K-ECP(KDN Energy Cloud Platform), using Red Hat technologies, and is continuing to transform existing legacy systems into cloud-native ones to serve internal and external operations. Through the project, KEPCO KDN has delivered better user experiences for customers and modernized its applications while increasing the speed of app development as an energy ICT platform organization.

A division of Samsung Electronics, Samsung Networks Business was one of the first organizations to conduct mmWave 5G studies and laid the groundwork for mmWave to be used for mobile telecommunications. It is also the only major mobile network solution provider which has conducted the vRAN commercial deployment with tier-1 operators in North America, Europe, and Asia.

To expand footprints, Samsung has collaborated with industry-leading operators and enterprises in Japan. Samsung provided its cloud-native 5G SA Core for the operator’s commercial network across Japan. Samsung also brought its 5G SA virtualized core solution built on Red Hat OpenShift to successfully stream live videos with increased 4K quality and no buffering, due to ultra-low latency and higher upload speeds.

As a full-service Islamic bank in Malaysia, Bank Muamalat Malaysia Berhad (Bank Muamalat) is a pioneer in Islamic banking and provides Islamic banking products and services to Malaysians across the country, with 68 branches nationwide.

The fintech landscape has changed dramatically in Malaysia in the past decade, with new fintech challengers disrupting the digital banking experience. Consumers also expect greater choice in online banking services.

To better meet these market demands, continue delivering exceptional customer experiences, and create new revenue streams, Bank Muamalat set out to leverage Red Hat’s cutting-edge technologies, agile techniques, and cloud-native platforms to enhance software delivery speed and security. In doing so, Bank Muamalat aimed to create a connected ecosystem of partners, employees, apps, and devices that would result in better integration and a seamless banking experience.

Tapping into Red Hat Integration, Bank Muamalat’s Open API Gateway project successfully transformed its core services into a cloud-native integration platform, enabling seamless interaction between different software applications via a specified set of protocols and providing access to third-party applications. Red Hat’s open, modular framework equips Bank Muamalat with all capabilities required to build an agile, effective, security-focused infrastructure that adapts to business and industry changes.

Engaged in a spectrum of fuel and non-fuel activities, PETRONAS Dagangan aims to leverage automation to improve staff productivity and reduce errors in software processes such as patching and configuration management through deploying Red Hat solutions.

Currently, the company has 1,076 petrol stations nationwide. Patching for the operating systems in these petrol stations was previously a highly manual process, making it a tedious, resource-intensive and costly process. There was also a higher risk of errors in software-related processes due to manual deployments, apart from reported breaches and compliance issues pertaining to the CentOS operating system. With Red Hat Ansible Automation, PDB is better equipped to automate and streamline its IT operations through automated, timely patch updates, which led to increased efficiency, scalability, and security for Petronas’s petrol stations.

UnionBank, one of the leading universal banks in the Philippines, stands out through its superior technology, service culture, and centralized operations. Leveraging Red Hat's open-source technologies, UnionBank executed a seamless cloud migration and modernization of its UnionBank Online Service, utilizing Red Hat OpenShift Service on AWS .

The collaboration also included a Red Hat Open Innovation Labs engagement, fostering collaboration, agile methodologies and DevOps capabilities. As a result, UnionBank achieved a 95% reduction in app deployment time, improved scalability and reliability, and reduced risks of manual errors, contributing to faster speed-to-market and an enhanced customer experience.

PSA Corporation Limited (PSA Singapore) operates the world’s largest transhipment hub, 24/7, all year round. Functioning as one integrated facility, the City Terminals, Pasir Panjang Terminals and Tuas Port offer connections to 600 ports globally – including daily sailings to every major port in the world.

With the growing need to enhance users' business experiences, PSA saw a demand for accelerated delivery of its IT services. Automating PSA’s IT processes via the Red Hat Ansible Automation Platform enabled PSA to achieve their objectives for higher productivity, increased performance and improved security and compliance, and ultimately, in delivering better user experiences. This success has also driven PSA to explore scaling Ansible Automation Platform across a broader scope in its organizational IT infrastructure in Singapore.

UOB is a leading bank in Asia. Operating through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, UOB has a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America.

UOB’s progressive innovations and digital transformation reflects the Bank’s ambitions to build the future of banking for ASEAN. The Bank is building a modular and scalable infrastructure with a move to microservices enabled by Kubernetes technology. UOB is leveraging Red Hat’s OpenShift Container Platform (OCP) to enhance its customer experience, time-to-market, developer efficiencies and ongoing operations with a more resilient infrastructure.

KGI Securities, a wholly owned subsidiary of China Development Financial (CDF), is a market leader in a broad range of areas, including wealth management, brokerage, proprietary trading, underwriting, fixed income and a variety of derivatives products. KGI Securities provides clients with a full range of financial products for investment as well as wealth management services and assistance with fundraising in domestic and foreign capital markets.

To enhance business agility and strengthen KGI Securities’ competitive advantage in the financial sector, KGI Securities deployed modern technologies and architectures allowing its core systems to support digitized business processes and decision-making. By adopting Red Hat OpenShift , KGI Securities streamlined processes, automated operations and adopted agile development practices. This successfully reduced system downtime while enhancing its performance and significantly improved user experience, leading to increased user satisfaction.

Founded in 1895, the National Taiwan University Hospital (NTUH) has nurtured countless professionals in medicine. It is renowned for the clinical care it offers and is highly trusted by the people of Taiwan. NTUH currently employs over 6,700 staff, with a capacity of around 2,600 beds, and serves over 8,000 outpatients on a daily basis. Hospital business processes require privacy protection and prevention of external attacks and internal misuse when interacting with external systems, which help prevent unauthorized access and data breaches. The growth and changes in hospital operations also necessitated a solution that would allow NTUH to quickly respond to business growth and changes.

Working with Red Hat has allowed NTUH to monitor and integrate applications, emphasizing security and privacy protection, and to have flexible scalability to meet the business needs of its hospitals. Red Hat solutions enhanced NTUH’s efficiency, reduced risks and facilitated business growth and adaptation.

TMBThanachart Bank Public Company Limited (ttb) is a result of a merger between TMB Bank Public Company Limited (TMB) and Thanachart Bank Public Company Limited (Thanachart) in 2021. ttb aims to improve the financial well-being and deliver a great financial experience for customers by combining the unique strengths of both organizations.

Post-merger, it was critical for ttb to integrate all IT assets and systems to better serve TMB and Thanachart customers. The bank wanted to leverage technology that could further support its digital banking strategy. Red Hat OpenShift Container Platform supported ttb in providing a reliable digital platform for a stronger customer experience. OpenShift has also helped speed up the development and enhancements to the bank’s consumer-facing applications. In addition, ttb built a new internet banking platform, Business One, for corporate and SME customers, supported by OpenShift .

In doing so, ttb offered a world-class digital solution and platform to support business customers and provide greater choice. The bank’s innovation efforts and use of enterprise open source also contributed to strong growth in the volume of digital transactions.

Sacombank was one of the first joint stock commercial banks established in Ho Chi Minh City with an initial charter capital of VND 3 billion. Its vision is to be a national leader in Vietnam's modern retail banking.

The bank identified technology as the key factor in its development strategy, focusing on investing in digital transformation, creating a solid foundation for the bank's comprehensive development in line with Industry 4.0 demands. Sacombank needed to maximize investment and reduce cost, as well as modernize applications and create a unified environment. The bank also wanted to adopt a more microservices approach for increased flexibility to launch future services, which would help the bank stay agile and ahead of the competition.

The bank worked with Red Hat, leveraging Red Hat OpenShift to kickstart its digital transformation journey. Previously the bank was using community version Kubernetes, but transitioned to enterprise OpenShift to scale up their services and systems, including Treasury, Private Cloud, and Omnichannel banking.

Red Hat solutions have helped Sacombank optimize customer experience and operational efficiency, and to improve management capacity and labor productivity. Focusing on a hybrid cloud approach has also enabled the bank to better serve its customers and capture new business opportunities, with open source driving the bank’s omnichannel strategy. To continue evolving the bank’s digital capabilities, Sacombank is further exploring integration and automation capabilities through for example Red Hat Ansible.

Tambla provides intelligent workforce solutions to organizations with large “shift-based” essential workforces. They work with enterprise companies and government organizations across a range of sectors – to provide industry leading, intelligent HR technology solutions that help to optimize the management and payment of their essential workers. One of Tambla’s key solutions is the processing of payroll for hundreds of thousands of health workers each pay period.

Tambla inherited an aging platform through a business acquisition that was slow and in need of improvement. To deliver performance optimization across these data processing-intensive payroll services, Tambla turned to Advent One, a Red Hat Premier Partner, who designed and quickly deployed a solution based on Red Hat Enterprise Linux, Red Hat Ansible Automation Platform and Red Hat Satellite. As a result, Tambla saved months of migration effort and delivered huge efficiency gains. Processes that previously took six hours now take an hour or less to complete and the new solution delivered improved security functionality and availability of these critical services customers rely on to run their businesses.

Suncorp is one of Australia's largest financial services companies offering a diverse portfolio of insurance and banking products and services through some of Australia and New Zealand's most recognized financial brands. Through the adoption of Red Hat open source technologies, Suncorp is able to respond to the changing business needs faster.

Suncorp prioritized the delivery of digital-first and personalized experiences for its customers as part of its strategic effort to modernize their enterprise technologies and drive further business growth. To create these new customer experiences, Suncorp needed a reliable multi-cloud development platform that could enable their developers to build new applications quickly and sustainably at a low cost. For doing this, Suncorp implemented Red Hat OpenShift Service on AWS (ROSA) and Azure Red Hat OpenShift (ARO) to build an integrated development platform that allowed developers to build secure and scalable applications quickly while complying to financial security standards.

Unicom Digital Tech Co., LTD. (Unicom Digital Tech) is a wholly-owned subsidiary of China Unicom. In the field of digital transformation, it specializes in "cloud & network integration, leading digital & intelligence, security and reliability, and personalized service", and has built six innovative basic platform capabilities. To create more value for customers, they continue to be committed to promoting the high-quality development of China's digital economy, enabling the digital transformation of government and enterprise customers, and becoming the "national team" and "main force" of digital China construction.

For enterprises with huge systems, digital transformation is often faced with problems of systematization, integrity and coordination, which requires that the corresponding digital transformation schemes should be both effective and stable. Using Kubevirt, an open source project of which Red Hat is a leading contributor, China Unicom built an agile virtual machine and Kubernetes on a cloud dual-engine base making Unicom Cloud, the digital transformation computing power engine, more agile, cost-effective and fast. Relying on the best practices of Unicom Cloud central enterprises' large scale cloud native, and absorbing the cloud native experience of the open source community, the dual engine of virtualization and cloud native enables multi-industry business innovation and provides the integrated computing network service of connection, perception, computing and intelligence, helping to improve the supervision efficiency of state-owned central enterprises and high-quality development of central enterprises to drive the construction of digital China with Unicom cloud native.

Geely Automobile Group is a leading automobile manufacturer in China and a subsidiary of Zhejiang Geely Holding Group. Headquartered in Hangzhou, Zhejiang, Geely Holding has established research and development (R&D) and design centers globally in Shanghai, Ningbo, Gothenburg, Barcelona, California, Frankfurt, Kuala Lumpur, etc., with more than 20,000 R&D and design personnel. Adhering to the values of "Humanism, Innovation and Excellence", Geely is committed to "creating a travel experience beyond expectations" as its mission and strives to become the most competitive and respected Chinese automobile brand.

To pull ahead in the competitive automotive market, Geely sought to leverage open source technology, namely containers and Kubernetes. Working with Red Hat, Geely deployed Red Hat OpenShift to support its hybrid cloud infrastructure, which includes a private data center, on-premise and public cloud, to meet business needs through an out-of-the-box Platform-as-a-Service platform. With Red Hat OpenShift, Geely can more rapidly and flexibly scale business services based on traffic and accelerate service iteration with CI/CD to meet the market demand for rapid response. In addition, Red Hat OpenShift provided Geely with unified management of multiple Kubernetes clusters and unified governance of container lifecycle security. Using Red Hat Advanced Cluster Security for Kubernetes, applications on Red Hat OpenShift and multiple public cloud Kubernetes platforms can adhere to a “shift left” mindset with end-to-end security controls to build, deploy and run applications and implement DevSecOps in the cloud native domain.

Headquartered in Shenzhen, China, Mindray is a leading global provider of medical equipment and solutions that has 52 overseas subsidiaries in about 40 countries in North America, Europe, Asia, Africa and Latin America. The company has 21 subsidiaries and nearly 40 branches in China. Mindray has established a research and development (R&D)innovation platform based on global resources with nine R&D centers in Shenzhen, Wuhan, Nanjing, Beijing, Xi'an, Chengdu, Europe, Silicon Valley, New Jersey and Seattle, creating a global R&D, marketing and service network.

With the rapid development of the healthcare industry under the epidemic, IT departments need to establish an efficient, low-cost and agile internal development architecture to support the needs of global users. At the same time, it is necessary to build a comprehensive platform, easier to use user interface, and provide more efficient performance support at the business level. Mindray needed a hybrid cloud solution capable of providing a consistent foundation across global operations that could meet the company's evolving needs. With the help of Red Hat Consulting, Mindray built a cloud-native platform for overseas asset management applications using Red Hat OpenShift Service on AWS. Through the platform, Mindray can more effectively manage its 30 overseas fixed asset businesses located in the European Union and ROW regions.

FTLife is one of the leading providers of life insurance products in Hong Kong. The company provides a wide range of insurance and financial planning services for individuals and institutions. Its vision is to continuously strengthen long-term relationships with customers and offer innovative financial planning solutions and professional services.

In 2020, the insurance company embarked on a customer experience transformation initiative, which includes the launch of the K-Dollar reward points program. FTLife turned to Red Hat solutions, such as Red Hat OpenShift Container Platform, to build agility into its processes and accelerate the delivery of IT services and applications. Red Hat’s open source approach helped FTLife overcome the limitations of traditional application development methods, helping teams build the K-Dollar application faster and minimizing human error through better collaboration. FTLife plans to replicate K-Dollar’s success by using its development blueprint for future customer experience initiatives.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base for more than 75 years and remains so, making substantial investments to develop Hong Kong as one of the world’s leading international aviation centers. Cathay Pacific, with its subsidiaries HK Express and Air Hong Kong, was the world’s eighth-largest carrier of international passengers, and the third-largest carrier of international air cargo prior to the COVID-19 pandemic, according to IATA’s 2019 World Air Transport Statistics.

The Hong Kong airline had to enhance its operational agility to adapt to changes in the aviation industry caused by the COVID-19 pandemic. To stay ahead of the market, it needed an IT model that could handle fluctuating passenger demands. The company leveraged open source solutions like Red Hat OpenShift and Red Hat Ansible Automation Platform to build a multi-cloud hybrid environment and applications using an agile container strategy. With Red Hat solutions, Cathay Pacific has reduced the operational costs of managing on-premises infrastructure and slashed capital expenditures for new servers. With the freeing of IT teams to focus on developing innovative customer-facing applications and solutions, the airline is able to better handle fluctuating demand.

Axis Bank, India's third largest private sector bank offers a full spectrum of financial services, including retail, corporate and international banking. Its customer segment includes large and mid-corporates, MSME, agriculture and retail businesses. The bank has a large footprint of 4,758 domestic branches (including extension counters) with 10,990 ATMs and 5,972 cash recyclers spread across the country as on 31st March 2022.

Axis Bank's vision is to be the preferred financial solutions provider that offers exceptional customer experiences through providing valuable insights, empowering employees and adapting smart use of technology. To help achieve this vision, Axis Bank has leveraged Red Hat solutions including Red Hat^® OpenShift^® Container Platform and Red Hat^® OpenShift^® Container Storage to drive its customer experience and business productivity to new heights. Owing to the agility to track customer feedback and tailor new services, the bank’s mobile app rating is upgraded from 4.2 to 4.8 (highest rating for Banking App in India) on Google Play. The bank has rolled out 20 updates per year through its digital services, such aslike online and WhatsApp banking, which has increased by 5 times.

Grameenphone, part of the Telenor Group, is the largest telecommunications service provider in Bangladesh connecting more than 83 million customers to what matters most to them. With over 22 years of operations in Bangladesh, Grameenphone has provided telecoms services and digital solutions for various industries including education, information, entertainment, commerce, services, healthcare and other social needs. The company takes an active role in enabling innovation and building the digital ecosystem in Bangladesh.

Mobile subscriptions and services in Bangladesh have grown exponentially, from 130 million subscribers in 2016 to close to 180 million to date. To leverage the increasing amount of data available and accelerate their digital transformation journey, Grameenphone worked with Red Hat to deploy solutions like Red Hat OpenStack, OpenShift and Red Hat Ansible Automation Platform to drive better customer experience, reduce costs and improve efficiency.

IndiGo is India’s leading airline with the largest domestic market share of 57.7% as of August 2022. The airline has a strong foothold in India and international markets with over 1600 daily flights connecting 74 domestic destinations and 26 international destinations. IndiGo has strategically partnered with Red Hat solutions to enhance customer experience. IndiGo chose Red Hat solutions like Red Hat OpenShift, Red Hat Enterprise Linux and Red Hat Fuse.

Furthermore, the airline has also saved over USD6.5 million in fuel costs yearly thanks to its ability to integrate services and data for better decision-making and flight schedule optimization.

PT Bank Mandiri (Persero) Tbk or Bank Mandiri, headquartered in Jakarta, is the largest bank in Indonesia by total assets. Bank Mandiri provides services in the Corporate, Commercial, Micro & SME, Consumer Banking, Treasury and International Banking segments. As of September 2022, Bank Mandiri network consisted of 4,011 branches in Indonesia, including 1,641 micro channels and 7 branches/representative offices/subsidiaries overseas. It has also been operating 13,034 ATM units (connected to the ATM Link, ATM Bersama, ATM Prima dan Visa/Plus networks), and EDC machines, in addition to offering a range of other electronic channels, including Livin’ By Mandiri and call-center 14000.

Bank Mandiri’s vision is to be the premier bank in Indonesia by delivering exceptional customer service, innovative products and greater security. By leveraging Red Hat OpenShift Container Platform and Red Hat Enterprise Linux , Bank Mandiri has successfully launched large scale deployments of mission critical systems such as Livin’ by Mandiri, and raised the efficiency of various of its processes. Bank Mandiri has achieved greater availability and stability for Livin’ services with auto scaling capabilities. The bank’s microservices and APIs now perform around 9,000 requests per second—and has experienced up to 12,000 requests per second during seasonal traffic peaks.

BPJS Kesehatan (Badan Penyelenggara Jaminan Sosial Kesehatan, Health Social Security Agency) is a social security agency of Indonesia aimed at providing universal healthcare to its citizens. BPJS Kesehatan is one of two social security agencies in the country.

Digital experiences are reshaping how patients and providers in healthcare interact. To improve customer experience, BPJS Kesehatan adopted a cloud-native approach by deploying Red Hat OpenShift Container Platform and Red Hat Enterprise Linux . By implementing an e-queue service on its mobile app and physical kiosks at the hospital, patient experience was enhanced by reducing the time patients needed to wait before seeing a doctor. Red Hat solutions also enabled BPJS Kesehatan to be faster to market with feature rollouts on its mobile app, reducing the agency’s development and deployment time.

After more than 30 years of operation and business expansion, NTT DOCOMO’s cell phone service system had become extremely complex causing operational difficulties. In order to maintain and enhance the competitiveness of the network in the future, it was necessary to reduce operational costs, modernize applications and apply a microservices architecture.

NTT DOCOMO welcomed Red Hat to its team in order to quickly deliver industry-standard development methodologies and exceptional technical expertise in the use of microservices and container environments. The team at NTT DOCOMO and Red Hat achieved a 52% reduction in source code and a 75% reduction in the number of operational screens, resulting in increased productivity. In addition, OpenShift has enabled NTT DOCOMO to update its IT infrastructure and create a system that enables them to develop applications efficiently and operate with agility. As a result, NTT DOCOMO has been able to shorten its release cycle by about half compared to the past. NTT DOCOMO will continue to promote DX and pursue efficiency in its telecommunications business.

NTT DOCOMO, INC. (NTT DOCOMO), Japan's largest telecommunications operator, provides innovative, convenient, and secure mobile services to deliver a smarter lifestyle to its more than 80 million customers. As the use of new technologies such as 5G expands, NTT DOCOMO is working to enhance its services by introducing next-generation infrastructure, new technologies and 5G Standalone (SA) architecture while pursuing quality and price. The company's requirements for 5G Core (5GC) were robustness, reliability, and stability. Other stringent requirements for 5G Core included nationwide deployment of a 5G service network in a short period of time.

To ensure a successful implementation and deployment rollout of their 5G SA plan, NTT DOCOMO needed a trusted partner who could adhere to their timelines and provide high quality service releases. Therefore, the company selected a 5G core solution provided by NEC Corporation ("NEC"), a global leader in IT and networking. This solution is developed with a cloud-native architecture and designed to run on a container infrastructure, it has a proven track record of adoption in both private and public clouds. NEC has adopted Red Hat OpenShift and integrated it as a mobile service infrastructure to achieve the robustness, reliability, and stability required by telecommunications carriers. The 5G core solution developed through close collaboration between NEC and Red Hat is now in operation in NTT DOCOMO's 5G commercial service.

With this adoption, NTT DOCOMO has achieved scalable and optimal resource control of its 5G infrastructure, enabling faster deployment of its 5G SA plans while reducing operational and resource costs.

Nomura Research Institute has been contributing to the creation of a sustainable society by solving social and client issues and creating new social value through its consulting, IT solutions and other services. The company defines “DX2.0“ as DX that goes beyond DX by contributing to the transformation of the operation process and business model itself and “DX3.0“ as DX that solves social issues and achieves paradigm transformation, while also supporting its clients by investing resources in consulting and IT services.

NRI decided to renew its operation infrastructure using Red Hat Ansible Automation Platform because the company determined that it was necessary to create a new framework based on automation not only in the conventional infrastructure operation process, but also in the construction and operation phases to promote DX. In implementing Red Hat Ansible Automation Platform, the company's goal was to create a new automation strategy that would continue from the build phase to the operations phase and beyond. With this, NRI has started an initiative to create a cycle of repeated small successes while setting goals and sharing a common understanding of problems and issues toward automation, and creating a common understanding of the concept of "Automation 2.0" advocated by Red Hat and the know-how of the technology from the perspective of engineers and management at the frontline level.

Currently, automation is being implemented partly in the construction phase, but NRI aims to expand it to the maintenance and operation phases to fully automate common tasks across multiple projects. NRI plans to continue contributing to the transformation of system operations in Japan based on the knowledge gained through its activities.

KLID is a Korean government institution that aims to enhance the country’s administrative efficiency by developing, distributing and managing common information systems that are compliant with national standards. KLID provides over 100 digital services for local government and citizens across Korea, and operates a cyber-infringement response center and digital policies support program for local government as well. KLID also supports local governments’ financial management and tax information systems, developing informatization policies and conducting relevant investigation and research.

Korea’s local governments were experiencing regular system disruptions, data management limitations and operational and cost inefficiencies brought about by outdated data management systems. To address these issues and uplift their public service delivery standards, KLID developed a next-generation cloud-based administrative work system to reform their local governments’ tax and revenue administration processes. KLID built this system using open source cloud management solutions like Red Hat OpenStack Platform, Red Hat OpenShift Container Platform and Red Hat Enterprise Linux to stabilize their systems and to accelerate work processes. KLID’s new system is expected to boost their productivity, reducing the time for tasks such as processing national taxes from several days to just a few hours. With the new system’s technical benefits, KLID can now explore new technologies such as artificial intelligence to optimize their administrative processes.

Lotte Card is a South Korean credit card company founded by the Lotte Corporation, the largest distribution and varied service network in the country. Established in December 2002, Lotte Card issues credit cards, payment plans, leasing, loans, and cash advance options to over nine-million people nationwide and employs over 1,700 individuals.

In 2020, the South Korean government introduced the MyData program to help citizens better manage their finances by allowing access to financial data from different institutions on a single platform, which required the transmission of personal credit information across financial institutions. Lotte Card was keen to support MyData in order to maintain their overall market competitiveness, but required new applications to optimize their system’s performance and comply with data regulations. Lotte Card turned to open source solutions Red Hat OpenShift Container Platform with Integration, Red Hat Enterprise Linux for Virtual Datacenters and Red Hat Enterprise Linux to form the new base system of their finance platform, and integrate it reliably with external financial systems.

This year, Lotte Card has positioned themselves as a ‘digital curating company’, continuously accelerating in providing new digital services and cloud migration. As a result, their monthly active users are expected to surpass 4 million users within this year.

Bank Islam is a Malaysian financial institution driven by a purpose to create opportunities and make lives better for everyone. Bank Islam offers end-to-end financial solutions to fulfil the diverse needs of their customers and provides platforms for stakeholders, including their people, investors and communities, to prosper. As the leading and pioneering Islamic bank in Malaysia, Bank Islam brings a unique perspective to the financial landscape and is committed to nurturing responsible growth and progress.

To fulfil its mission, Bank Islam delivers a high level of satisfaction for their customers through their digital banking services and solutions. To provide business continuity for its digital banking platforms while also minimising the resources incurred and downtime, Bank Islam needed to carry out legacy disaster recovery and failover procedures. Bank Islam also decided to automate their IT service delivery to accelerate business operations with reduced risk, addressing their user experience, downtime and resource challenges. They leveraged a variety of open source solutions including, Red Hat Ansible, Red Hat Enterprise Linux along with services from Red Hat Training and Certification and Red Hat Consulting to automate key IT service operations and to strengthen their system’s overall resilience. The implementation of Red Hat’s automation solutions has reduced system downtimes, improved customer retention, and also freed up their IT teams to focus on producing new and innovative products for customers.

IHiS is a leading healthcare technology firm that integrates resilient, intelligent, secure and cost-effective technology with people and processes to make healthcare more efficient, inclusive, accessible and safer for patients. IHiS continually innovates to remain agile, ensuring that its business solutions are reliable in meeting the needs of users. This principle guided IHiS during the development of their new Common Consumer Digital Platform (CCDP), which provides relevant back-end services for Singapore residents, including patients of the three main public healthcare groups in Singapore (SingHealth, National University Health System and National Healthcare Group) in their efforts to digitize, engage, and share healthcare information easily with patients through customized apps that deliver regional health programmes.

IHiS used open source solution Red Hat OpenShift (ROSA) to build the CCDP on a commercial cloud environment, which reduced the platform’s operational costs and ensured its flexibility to handle fluctuating demands. With ROSA, IHiS has achieved time savings for their teams in the design, set up and operation of the microservices platform for all consumer facing channel applications. This frees up overall resources to develop innovative user applications as well as reduce security, operation and maintenance overheads, thereby paving the way for future application modernization efforts.

OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

The bank aims to be a leading data-driven organization in the region. Hence, it looked to enhance its business systems and customer experience through data science. OCBC Bank deployed Red Hat OpenShift as its cloud native platform to support the implementation of its Enterprise Data Science Platform (EDSP). OpenShift’s open standards and API support for third-party integration made it the ideal choice to help EDSP streamline the bank’s internal data science processes and make more business applications more intelligent. The EDSP allows OCBC to drive performance in the areas of credit analytics, anti-money laundering (AML), and customer chatbot optimization. EDSP also enhances credit risk processes with better insight into exposures and supports the Bank’s overall Risk Management strategy. AML teams can tap into data to detect and prevent money laundering activities.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise.
The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment.

The Taiwan High Speed Rail Corporation (THSRC) manages the Taiwan High Speed Rail, consisting of one line that runs approximately 220 miles along the west coast of Taiwan, from the capital Taipei to the southern city of Kaohsiung. When it was built in 1998, it was one of the world's largest privately funded rail construction schemes and cost over NT$513 billion.

The THSRC is facing an increase in passenger demand from today’s digital customers. For instance, the number of high-speed rail tickets searched for through mobile phones increased significantly, negatively impacting the speed and stability of the ticketing systems and resulting in longer passenger wait times. To improve business agility and the customer experience, THSRC modernized its core systems with Red Hat^® OpenShift^® and Red Hat^® Ansible^® Automation Platform. The corporation built an open hybrid cloud, which greatly reduced costs and improved productivity and efficiency in rolling out new services, such as a 24/7 ticketing system. The system has accelerated passenger bookings response time improved by nearly 66.7% during peak time. THSRC plans to build more intelligent transportation services on this open hybrid cloud platform moving forward.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise.

The Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

CIMB Thai Bank Public Company Limited (CIMB Thai Bank), envisions becoming a leading digital bank within ASEAN and aims to shape itself as a high-performing sustainable organization to advance customers and society through leveraging best-in-class financial solutions, ASEAN networks and technology. Today, CIMB Thai Bank is the 8th largest commercial bank in Thailand and is listed on the Stock Exchange of Thailand.

To fulfill their vision of becoming a leading digital bank and better meet the demands of their digitally savvy customers, CIMB Thai Bank prioritized the development of digital banking solutions, such as e-payments and cross bank transfer services. In their initial efforts to build these solutions, CIMB Thai Bank wanted to accelerate their development cycles as their digital infrastructure needed to support a higher volume of workloads. In order to ensure the building and scaling of innovative applications, and to deliver these apps at accelerated speeds, CIMB Thai Bank identified the need for a new digital banking platform. CIMB Thai Bank leveraged open source solutions Red Hat OpenShift and Red Hat OpenShift on AWS (ROSA) to provide the new banking platform’s agility, scalability and resiliency to support high development volumes on both cloud and on-premise environments.

The solutions have managed to speed up the delivery of new digital banking solutions which has also contributed to improvements in their customer experience scores. The Bank’s infrastructure team has also experienced cost savings, and now has greater flexibility to build more digital business functions and leverage new technologies thanks to the benefits offered by open source solutions.

KASIKORNBANK (KBank) is a banking group founded in 1945 that provides services to a comprehensive set of consumers, including commercial and corporate banking products such as foreign exchange, lending, credit card, and personal-home-car loan and hire purchases. KBank is currently Thailand’s number one mobile banking provider with more than 18.6 million users on K PLUS. As of 2022, KBank is ranked the fourth highest bank in Thailand in terms of assets and deposits, and ranked third in terms of loans market share. KBTG is the dedicated IT arm of the bank that maintains its digital infrastructure and develops technology for the future of KBank.

To maintain their leadership as Thailand’s top digital banking provider and to support continuous business growth, KBTG looked to further modernize their digital infrastructure and continue delivering a broader range of digital services and offerings. KBTG sought greater flexibility and agility than its previous platform, in order to deploy more services and applications that would keep pace with the rapid growth of digital transactions. This required KBTG to enhance their platform to speed up the time-to-market for digital channel services and products. In January 2022, KBTG expanded their use of open source solutions Red Hat OpenShift and Red Hat Advanced Cluster Management, which helped orchestrate, build and deploy new applications on- premise quickly by modernizing key infrastructure technologies such as programming languages and containers. Leveraging Red Hat’s solutions enabled KBTG’s infrastructure team to reduce time to provision systems and deploy applications from 3 days to within a day, improving the team’s speed in delivering new applications and features.

China Mobile Group Guangdong Co., Ltd., is a professional subsidiary of China Mobile Communications Corporation, a leading telecommunications services provider in China. It provides mobile voice and data services, wired broadband and other information and communication services to more than 100 million users in Guangdong, China. Its operating income ranks first among all communication companies in China.

To enhance their cloud business, China Mobile Group Guangdong hopes to adjust and protect cloud infrastructure more quickly through automated operation and maintenance. With the help of Red Hat Consulting, the telecommunications company aimed to reduce the complexity of their applications and environments, meet demanding customer SLAs and free up resources for business innovation. To overcome these challenges, it used Red Hat Ansible Automation Platform to deploy a unified automation platform for cross-domain management, realizing the automation of inspection, patch upgrade, operating system upgrade, configuration change, security baseline check and security hardening. In the security hardening scenario, for example, each engineer can quickly check and maintain thousands of servers, increasing the timeliness by 95%, quickly responding to service requirements, and reducing the overall cost. More resources can be devoted to innovation and a better customer experience.

Hisense Group Holdings Co. (Hisense) business spans a wide range of fields, including multimedia, home appliances, intelligent IT information systems and modern services which includes smart transportation, precision medicine and optical communication.

Hisense initiated a PaaS cloud project to better support the business platform and industrial cloud deployment and selected Red Hat OpenShift for the implementation.

After adopting Red Hat OpenShift, Hisense reduced the time spent manually setting up the environment from 3 days to 1 hour, greatly shortened the system construction cycle, increased resource utilization by more than 60%, and ultimately reduced the overall cost and significantly improved IT agility. Red Hat Consulting services also helped the team ensure that the project implementation followed the correct process in the system architecture design to meet quality and schedule requirements.

With increased agility and efficiency, reduced costs and faster project delivery, the platform has made a positive impact on Hisense’s various business units and departments. Application development and operation and maintenance (O&M) departments have fully realized the advantages of PaaS over traditional virtualization and IaaS, such as improved resource utilization, dynamic scaling capability of PaaS, and rapid deployment of DevOps, promoting more departments to use PaaS.

China Industrial Securities Co., Ltd., (Industrial Securities) is a national, comprehensive and innovative national securities company approved by China Securities Regulatory Commission, and mainly offers services such as securities brokerage, underwriting and sponsorship, investment consulting, securities operation, financial advisory, and financing and securities financing. The group has always attached great importance to the development of fintech, and has placed fintech and digital intelligence transformation at the strategic height of the group.

To promote the holistic construction of "Digital and Intelligence thriving Industrial Securities" and build a cloud-native system in different domains and layers, Industrial Securities built a comprehensive solution which includes Platform-as-a-Service (PaaS) runtime capabilities, microservices implementation and services with Red Hat OpenShift. OpenShift gives the company access to a comprehensive Kubernetes solution with enterprise support. Also, Industrial Securities is working with Red Hat Consulting to transform and undertake future operational and technical tasks of the container platform. Furthermore, they are using Red Hat Training to help IT teams quickly upgrade their skills.

The deployment successfully increased the company’s speed of innovation. The new platform has reduced 30% of compute resources usage via containerization, allowing the company to slash their total cost of ownership. Industrial Securities can also handle change management and business oriented development more seamlessly by reducing the application development cycle by 70%, from 5 days to 2 days. In addition, IT teams can also provide infrastructure services much more quickly via the cloud, being able to extend core systems in 15 minutes instead of two days.

SAIC Volkswagen Automotive Co., Ltd., (SAIC Volkswagen) is a Sino-German joint venture founded by SAIC Motor and Volkswagen Group in October 1984. The company is one of the earliest automobile joint ventures in China.

To stay ahead of the automotive market, SAIC Volkswagen aims to lead in the emerging field of the Internet of Vehicles (IoV), networks of vehicles equipped with sensors and software that can connect and exchange data with each other using the Internet of Things (IoT). The company wanted to build a major platform for implementing IoV and IoT and chose a containerization deployment mode, which can support evolving smart connected vehicles and host in-vehicle traffic portals in the long term.

SAIC Volkswagen chose Red Hat OpenShift and Red Hat Enterprise Linux to build this platform, in collaboration with Red Hat Consulting. Red Hat’s open source technologies helped the company avoid lock-in with closed source licensed products while offering enterprise-level support capabilities to help solve problems quickly and support the reliability of production environments. Red Hat OpenShift is also able to support hybrid cloud architecture, which can be adapted to different use cases across multiple infrastructures.

SAIC Volkswagen is now well positioned to invest more in business innovation and use the cloud to deliver faster infrastructure services and achieve greater business agility. Through the OpenShift-based PaaS platform, the platform team can more quickly provide the infrastructure and services needed by the business development team, giving them more time to focus on smart vehicles and systems innovation. The platform’s hybrid cloud architecture also means that business services can be more quickly and flexibly scaled based on traffic. At the same time, the business can be deployed to different cloud infrastructures according to the requirements of different scenarios, helping the business to respond quickly to changing market trends.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Automation category highlights projects that most successfully automated processes, workflows, tasks and IT operations to rapidly implement innovative, disruptive technologies and practices. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment, and the Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

Headquartered in Hong Kong, AIA Group is the largest independent publicly listed pan-Asian life insurance group. With a presence in 18 markets across Asia, it serves the holders of more than 39 million individual policies and over 16 million participating members of group insurance schemes in the region.

AIA is on a journey of digital transformation. The company is upgrading its technology to world-class modern architecture and systems and making targeted investments in digital enablement tools. It is also embedding data analytics into its business. Altogether, the transformation is enabling AIA to significantly enhance the experience of its customers, distributors, partners and employees. Using Red Hat Ansible Automation Platform, AIA has automated its infrastructure deployment and configuration processes and has seen a significant improvement.

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that has a unique integrated business model comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, HKJC generates economic and social value for the community and supports the government in combating illegal gambling. HKJC is Hong Kong’s largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world’s top ten charity donors.

The Hong Kong Jockey Club wished to remediate legacy issues to enhance efficiencies, as well as save time and costs on repetitive tasks, in order to focus on providing the best possible customer service.

With Red Hat Consulting and Red Hat Training, HKJC documented and categorized almost 300 workflows, allowing them to identify areas where efficiencies can be improved. HKJC then deployed Red Hat Ansible Automation Platform to automate its workflows, freeing up valuable time for employees to focus on higher-value tasks such as customer service.

Its new, standardized environment has helped HKJC streamline processes and better allocate manpower to ensure all workflows are kept up to date. With more time to focus on innovation and customers, the business was able to increase customer satisfaction. Furthermore, new employees are now able to adapt to and follow proper workflows to maintain efficiency.

Provisioning of virtual environments now takes less than three days as compared to more than two weeks. The automation of routine work allowed developers to spend more time on development and less time on deployment.

HKJC also took the opportunity to promote open culture within the organization. Teams involved in the project now have a better understanding of different workflows across departments, which will facilitate communication and collaboration and ultimately catalyze innovation and build business resilience.

The Automation category highlights projects that most successfully automated processes, workflows, tasks and IT operations to rapidly implement innovative and disruptive technologies and practices.

Headquartered in India, Airtel is a leading provider of telecommunications services with over 474 million customers in 18 countries across Asia and Africa. The company ranks amongst the top three mobile operators globally and its network covers over two billion people. Airtel is India’s largest integrated communications solutions provider and the second largest mobile operator in Africa. Airtel’s retail portfolio includes high speed 4G/4.5G mobile broadband, Airtel Xstream Fiber that provides speeds up to 1 Gbps with convergence across linear and on-demand entertainment, streaming services spanning music and video, digital payments and financial services. For enterprise customers, Airtel offers a wide range of solutions that include more secure connectivity, cloud and data centre services, cyber security features, IoT, advertising technology and cloud based communication.

The Indian telecommunications industry continues to be highly competitive. As of March 2021, there were approximately 1.2 billion subscribers in the country, making it the world’s second largest telecommunications market. Subscribers also consume huge amounts of data. The country’s total wireless data usage grew 1.82 percent quarterly to reach 25,227 PB in the third quarter of 2021.To position itself to grow and thrive amid these developments, Airtel transformed its IT architecture with Red Hat.

The telco used Red Hat OpenStack Platform, Red Hat OpenShift, Red Hat Smart Management and Red Hat Ceph Storage to take an open hybrid cloud approach, optimize Total Cost of Ownership (TCO) and accelerate innovation. With an open cloud architecture, Airtel has reduced cloud implementation time from four weeks to one week, allowing it to expand its core network more quickly to meet increasing mobile demands and launch new digital services like 5G, gaming and remote media production. With Red Hat, Airtel plans to further automate its business processes to enhance business agility and bring more innovative telco services to life.

RBL Bank is one of India’s leading private sector banks with an expanding presence across the country. The bank offers specialized services under five business verticals: corporate and institutional banking, commercial banking, branch and business banking, retail assets and treasury and financial markets operations.

As India’s banking industry becomes more digital, RBL Bank needed to accelerate its launch of new business functionalities to match disruptive competitors, including other local banks and fintech firms. Hence, the bank sought to change its underlying platforms to innovate and roll out new digital services faster. In 2020, RBL Bank was the first bank in the world to start to move its Finacle core banking workloads to Red Hat OpenShift. Red Hat enables RBL Bank to power its business with a modernized private cloud architecture with highly scalable features. The upgraded digital banking platform, on a cloud-native architecture, can help accelerate innovation as well as drive extensive automation to achieve faster and more effective operations. RBL Bank aims to enhance the automation of its banking processes, leading to faster customer onboarding, more efficient electronic transactions and lower operational costs.

With a platform that makes the business more agile, RBL Bank is more confident in delivering better banking experiences and improving the speed and relevance of IT services to the business.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment. The Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

Tata Motors Limited is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks and buses. Part of the USD 113 billion Tata Group, Tata Motors is the largest and only OEM in India offering an extensive range of integrated, smart and e­-mobility solutions. It has operations in India, the United Kingdom, South Korea, Thailand, South Africa and Indonesia through a strong global network of 103 subsidiaries, 10 associate companies, three joint ventures with Tata MarcoPolo Motors Limited, Tata Hitachi Construction Machinery and Fiat Tata, and two joint operations as of March 31, 2020.

Tata Motors realized its System of records (SoR) could not keep up with its growing expectations of digital solutions. Tata Motors needed to develop an API-centric agile integration platform to interface with SoR in order to streamline the onboarding process of dealers, partners and mobility aggregators, create better services and improve revenues. The automobile manufacturer laid a foundation for improved processes and agile delivery of new services using Red Hat OpenShift, Red Hat 3Scale API Management, Red Hat Fuse, Red Hat Enterprise Linux and Red Hat AMQ. The automobile manufacturer is now able to provide APIs for its various digital applications for easier integration. Red Hat’s hybrid architecture support also offers Tata Motors the flexibility of moving into the cloud with public cloud providers such as Microsoft or AWS.

Since using the platform, Tata Motors streamlined integration efforts and enabled more use cases to support changing business needs and market conditions. In the next phase, Tata Motors hopes to extend the platform to their connected manufacturing project for Internet of Things (IoT) use cases.

Established as a result of the conversion of PT Bank Sahabat Purba Danarta and the spin-off of BTPN’s Sharia Business Unit, BTPN Syariah was registered as the 12th Sharia Commercial Bank in Indonesia on 14 July 2014.

As the only bank in Indonesia that focuses on serving productive underprivileged families and with a potential target market of more than 40 million people, known as the ‘unbankable’ for their lack of financial track records and legal documentation, BTPN Syariah sees this niche as both a challenge and an opportunity. For this reason, the bank specifically designs its facilities and infrastructures to be different from conventional banking, to ensure effective and efficient products and services for the under-banked. In 2020, BTPN Syariah sought to adopt a new approach to introduce critical applications for its customers as part of its modernization initiative. The bank previously relied on buying suites of applications, but needed a more rapid way to address changing market requirements and demands while reducing costs.

The bank turned to Red Hat to build an agile platform to develop and deploy applications rapidly in an automated and secure manner. Using Red Hat OpenShift, Red Hat Ansible Tower and Red Hat OpenStack Platform, and Red Hat Middleware (Red Hat 3Scale API Management, Red Hat Process Automation Manager), BTPN Syariah was able to use enterprise-grade containerization and automation capabilities to speed up its application development and innovation.

Overall, the bank’s developers now have a solid foundation to adopt design thinking and agile methodology. Red Hat solutions, with the help of the Bank team’s capabilities, empowered the bank to build digital solutions and increase their speed of development by 70%. BTPN Syariah also rolled out services to deliver better banking experiences. The Bank's digital solutions, which are now containerized, have led to a 25% increase in end-customer satisfaction, as reported by the Bank's Field Officer teams. Ultimately, BTPN Syariah is well positioned to deliver on its mission of supporting the under-banked in order to strengthen financial participation in Indonesia’s fast-growing economy.

PT. Pegadaian (Pegadaian) is a state-owned company in the Indonesian financial sector. The company has three lines of business, namely financing, gold investment and various services (remittances, payments, appraisals) with a focus on retail and micro segments. Pegadaian has 4,085 branches all over Indonesia, serving over 18.6 million consumer and business customers.

To meet its customers’ evolving needs, Pegadaian wanted to build innovative applications with faster time-to-market for business segments like gold savings and investments. The company also wanted a technology platform from which to collaborate with partners and scale services to accommodate customer requests from peak seasons, such as weekends or public holidays.

Using Red Hat OpenShift, Red Hat OpenShift Data Foundation, Red Hat Enterprise Linux Server and Red Hat Integration, the company modernized its applications, sped up innovation, and deployed new services faster and more reliably. Developers could improve the delivery speed and relevance of IT services to the business and roll out relevant solutions for customers. For example, Pegadaian built digital capabilities and strengthened the service quality of its pawnshop services so that customers can access pawnshop offerings from the safety of their own home during the COVID-19 pandemic.

Red Hat’s solutions also allow Pegadaian to add multiple purchase channels to popular e-commerce portals and integrate with state-owned banks, giving customers a more comprehensive user experience. By transforming itself through digital services and opening up more channels, Pegadaian has been able to extend its reach to support more people and provide better services to its consumers.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment. The Cloud-native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

Hitachi, Ltd. (Hitachi) has expertise in control and operation technologies and information technologies for mission-critical systems, in addition to manufacturing technologies accumulated for over 110 years since its foundation. The company launched its Lumada business in 2016, aiming to digitally resolve problems for customers in all industries by providing data-driven solutions and platforms.To support its software development infrastructure and operation environment, Hitachi used Red Hat OpenShift.

As customers use data to accelerate business innovation with Hitachi’s powerful system integration, sales for the Lumada business have already exceeded 1 trillion yen.

Hitachi considers using Red Hat OpenShift CMOS Annealing ”, Hitachi’s unique computing technology for quickly resolving problems by quantum-inspired computers.

Hitachi and Red Hat have also launched a joint team for consultation on the latest development method for Hitachi’s partners and customers. Consultants who have handled mission-critical products and technologies in Hitachi worked together with Red Hat Consulting as part of the Red Hat Professional Services Partner Program to develop services for digital transformation and launched an agile development consulting service and a microservices technical solution to support modernization for enterprise systems.

Isetan Mitsukoshi Ltd. (Isetan Mitsukoshi) is one of the largest retail groups in Japan. Centering on department store business accounting for approximately 80% of its sales, the company conducts business activities in four segments including credit card, finance and membership business, real estate, and other areas. Presently, Isetan Mitsukoshi has 20 department stores and approximately 130 small- and medium-sized stores in Japan, and a total of 30 stores overseas, mainly in China and Southeast Asia.

Isetan Mitsukoshi has remained committed to customer service for over 350 years. In order to respond to changes in consumer behavior over the past year, Isetan Mitsukoshi started to modernize its mission-critical system, aiming to improve customer experience through digitalization. To support digital services for customers, it is essential to use diverse data in the mission-critical system in a cross-sectoral manner. Isetan Mitsukoshi adopted Red Hat Integration and Red Hat Decision Manager and collaborated with Red Hat Consulting in order to implement an infrastructure system which would enable quicker data extraction and more efficient operation/management. With this new business platform, a unique platform for data utilization, the company was able to more easily take in existing data on customers, purchases, logistics, and stock, etc., and thus, more quickly offer customer services.

For example, Isetan Mitsukoshi introduced a new service for customers called YourFIT365 , an online shoe fitting service that uses a 3D scanner to make shoe recommendations for customers on a tablet computer or a smartphone. Over 15,000 people measured their feet through this service. Furthermore, as the efficiency of infrastructure building and operation was increased through DevOps capabilities, development speed quadrupled and maintenance costs were reduced by 75 percent.

With this new mission-critical system using Red Hat solutions, the IT division, the user division and the sales staff of Isetan Mitsukoshi were able to work together more seamlessly. Accordingly, it became possible to make appropriate proposals faster by using data to address changes in customer behavior in purchasing commodities. Isetan Mitsukoshi aims to continue to provide customers with high quality services by carrying out digital measures more quickly while building ties and relationships with individual customers.

Nippon Telegraph and Telephone East Corporation (NTT East) provides network services such as telephone, optical Internet, Wi-Fi and system integration as a local telecommunications carrier in eastern Japan. NTT East, aiming to resolve various issues faced by local communities through utilization of secure and safe ICT, has regarded AI image analysis as a priority area as the number of network cameras operating in companies and municipalities is increasing.

In order to overcome high introduction costs and lack of technical ability, the company aimed to build a service infrastructure with which AI image analysis features can be easily used at low cost and used more broadly by connecting to its own network. Using assets it has, such as Japan’s large scale network and data centers, the company has worked on the development of services which enable customers all over the nation to use AI readily by establishing the Multi-access Edge Computing (MEC) infrastructure and providing various image analysis applications produced by third parties.

For that project, NTT East used Red Hat OpenShift to enable a faster and more frequent application release cycle and establish an environment to facilitate agile development of applications.With the AI image analysis infrastructure built using Red Hat OpenShift, the company could realize increased scalability and accelerate the speed of application releases while reducing costs.

This AI image analysis infrastructure has presently helped companies and other end users analyze images of cameras using the power of AI. NTT East’s AI image analysis also contributed to detecting congestion and the need for medical attention related to COVID-19.

NTT East also plans to release the service to support customer services and store operations in the midst of recent personnel shortages. Then, it has planned to expand services to various fields with themes of enhancement of security of streets and facilities and inspection of products, with an eye to assistance to resolve social issues and increase business possibility.

Tokio Marine Group is a leading insurance company group engaging in domestic business mainly through Tokio Marine & Nichido Fire Insurance Co. Ltd., as well as domestic life insurance and overseas insurance businesses. The group has been aiming to become the most trusted insurance group in the world by exceeding customer expectations and providing reliable and stable services. It has been essential for insurance companies to continuously evolve from the conventional business model with the rapid advance of digital technology and ever-changing customer needs. While Tokio Marine Group had improved the speed of its IT development process in order to quickly respond to changing customer needs and technologies, expected results had not been realized in terms of improving business agility. Therefore, the group worked with Red Hat Consulting and participated in a Red Hat Open Innovation Labs residency to adopt agile methodologies as a driver for digital transformation not only in the IT development field but also for business divisions and management. In Red Hat Open Innovation Labs, business issues in client companies are jointly and intensively resolved in close cooperation with Red Hat consultants, engineers and relevant specialists. As a result of this six months collaboration, Tokio Marine Group product owners and development teams developed skills and learned the best practices for agile development.

Only half a year after collaborating with Red Hat Consulting, Tokio Marine Group made a management decision to implement a framework, budgets, resources and improved organizational structures and processes to engage in enterprise agile development. As a result, the group was able to deliver nine new insurance services in a year, improving the overall agility of the business.

Through this project, the Tokio Marine Group was able to begin the transformation of its corporate culture in order to push ahead with agile management initiatives across the entire group. In collaboration with Red Hat Consulting, Tokio Marine Group is also extending Red Hat agile training for the management team and other support to group companies overseas.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment. The Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. With a population of 2.5 million, Daegu is the third largest metropolitan city in Korea. The city provides IT services to its citizens through an open source software-based private cloud.

To achieve its goal of enhancing its public services, Daegu Metropolitan City has planned a long term cloud initiative, D-Cloud (Daegu Cloud). The project aims to migrate its legacy infrastructure to the cloud in order to support the local government’s increasing workloads and improve efficiency within their administrative task system.

The city deployed multiple Red Hat solutions to power this project over five years, including Red Hat Virtualization, Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, and Red Hat OpenStack Platform. This year, the city deployed Red Hat OpenShift to build a software-defined data center cloud environment. Collectively, the solutions provided Daegu City the flexibility needed to build a more stable, efficient infrastructure that helped improve delivery speed of IT services to its citizens and reduce costs by 36%. These new standards set for its cloud data centers also help attract new business and job opportunities in the city. This will help bring a positive impact to the overall application development environment, boosting open source innovation, with vendor lock-in out of the way.

The project has also given the city the opportunity to embrace open technology and adapt quickly to a rapidly changing IT environment. With Red Hat’s solutions, the city is better equipped to continually evolve to attract investments from companies and adopt current and upcoming technology trends like automation.

The Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

Affiliated with the Ministry of Land, Infrastructure and Transport (MOLIT), LH develops, maintains and manages land, housing and cities. It aims to improve quality of life and the national economy by creating stable housing for the country’s citizens and efficiently utilizing national land. The company has also recently started providing cloud-based IT services in areas such as smart cities and renewable energy.

To help address and solve local government’s urban problems through use of data, LH developed a platform, COMPAS, that allows citizens to contribute ideas and solutions to address local urban problems. COMPAS collects, processes and analyzes big data to identify problems and the best solutions. As such, LH needed a stable and flexible open source platform to help increase its overall capability with managed cloud infrastructure, such as its operating systems (OS) and Platform-as-a-Service (PaaS).

LH deployed Red Hat OpenShift to build a standardized development platform. The open source platform helped them to expand over various cloud and data analysis environments. By adopting a more stable and agile architecture for user model development, LH was able to launch their service faster than anticipated while also reducing costs.

With Red Hat’s support, the COMPAS platform has made it possible for LH to use open source to provide an enhanced user experience for its citizens. As it continues to aid local governments in providing solutions for urban problems, LH’s COMPAS also made it possible for it to adapt to a rapidly changing IT environment and follow open standards. It plans to implement the COMPAS system into various smart city projects and use similar open models for DevOps and data integration projects.

Bursa Malaysia is the stock exchange of Malaysia and one of the largest bourses in ASEAN. It operates and regulates a fully integrated exchange that offers a comprehensive range of exchange-related facilities such as listing, trading, clearing, settlement and depository services.

Bursa Malaysia was looking to implement an agile integration platform to support its Central Depository System (CDS) eServices application, Bursa Anywhere, which would allow its nearly two million retail investors to view and manage their accounts in one, unified platform.

To build the foundation of the application, Bursa Malaysia deployed Red Hat OpenShift, Red Hat Fuse, Red Hat AMQ, Red Hat 3Scale API Management, Red Hat JBoss Enterprise Application Platform and Red Hat Virtualization to develop a reliable, scalable and flexible platform. Collectively, Red Hat open source solutions have allowed Bursa Malaysia to scale its post-trading and public listed company announcement integration services, connect disparate applications and services, as well as reduce the time to market for the services by 20 percent.

With its enhanced agility and efficiency, Bursa Malaysia was able to continuously improve and update the application with new features, which contributed nearly 10 percent of the total number of CDS accounts opened since 2020. Greater market participation from a broader range of audience segments in Malaysia is key to Bursa Malaysia’s sustainability and contributes to a thriving economy. Since its launch in 2019, Bursa Anywhere now has nearly 211,000 users.

An enhanced hybrid cloud infrastructure allowed Bursa to improve business resilience by delivering more innovative and competitive services, while adapting to changes in legislation and technological advancements in an agile manner.

Tenaga Nasional Berhad (TNB) is the largest electricity utility in Malaysia and a leading utility company in Asia with an international presence in seven additional countries. The company serves 10.08 million customers across its various portfolios. Its activities include the generation and supply of electricity, as well as maintaining power plants, engineering and construction services, coal mining and trading.

The global energy sector is seeing continued economic shifts, technology disruptions, increasing pressure for cost efficiency and competitive intensity from regulators. To keep up with changing market needs and improve cost control, TNB needed a flexible and efficient cloud-driven platform that was also compliant with data transparency and security requirements.

With the support of Red Hat Consulting, TNB was also able to better plan and design the project by taking into account its existing capabilities and understanding of the topic. Together, the teams worked to identify technical difficulties and the crucial integration points to solve during presales, which provided its management with confidence in the project.

TNB deployed Red Hat Ansible Automation Platform to aggregate and manage its cloud infrastructure from different providers. Red Hat’s technology has enabled TNB to standardize their resource provisioning base, better track their asset management, and eliminate repetitive tasks for asset registration. Whereas previously, provisioning an environment would take 3-4 days, with the help of the updated platform TNB can now do this within hours. The platform has ultimately allowed TNB to automate menial and repetitive tasks, eliminate resource wastage, and improve time to market.

Additionally, TNB’s improved governance and compliance capabilities also enabled it to predict and identify specific areas of non-compliance, which the team could quickly rectify, saving valuable time and financial resources.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private, or open hybrid cloud deployment.The Automation category highlights projects that most successfully automated processes, workflows, tasks and IT operations to rapidly implement innovative and disruptive technologies and practices.

The National Center for High-performance Computing (NCHC) is one of the eight national-level research laboratories under National Applied Research Laboratories (NARLabs), headquartered at Hsinchu Science and Industrial Park in Hsinchu City, Taiwan. NCHC developed the Taiwania supercomputer series, providing local academia and industry with world-class high performance computing (HPC) services and AI high speed compute resources, combined with big data analytics, to support scientific research.

In 2020, the NCHC of NARLabs developed an AI Cloud, E-Learning Gateway, to provide a high-quality environment for high-performance computing and smart application technology implementation and assist education institutions in preparing students for a digital future. This equips students with skills in areas such as data analytics, cybersecurity, artificial intelligence, IoT and 5G. To support the demands of such technical fields, the NCHC of NARLabs provides more flexible high performance computing (HPC), storage and networking, accelerating the deployment of a cloud-enabled education environment.

The NCHC of NARLabs used Red Hat OpenShift to build a cloud environment dedicated to the education sector that could improve the computing efficiency and services for educational institutions in real time. The center upgraded from its previous platform to help overcome complex upgrade processes and potential security risks. With a high-performance education cloud that is robust and reliable, NCHC of NARLabs is able to automate installation, upgrades, and lifecycle management throughout the container stack on any cloud with improved security features at every level. The platform’s ability to automate continuous updates reduces NCHC of NARLabs’ maintenance costs and manpower needs by a third. NCHC of NARLabs can help deliver better education experiences to Taiwanese students by provisioning compute, storage and networking resources more seamlessly to institutions.

Taiwan Business Bank is the only bank serving small and medium enterprises (SMEs) in the country. Established in 1915, the bank has since expanded to 125 local branches and eight overseas branches. Its services include deposit, loan, foreign exchange, trust, credit card summary, internet banking, wealth management and related financial services.

As the Taiwanese banking landscape becomes more digital, Taiwan Business Bank wanted to stay ahead by enhancing customer experience in digital financial services and accelerate their time to market for new offerings. The bank formed a digital transformation committee to modernize their online banking solutions and mobile banking initiatives. The new architecture uses microservices to transform the bank's legacy systems with a platform that allows comprehensive support for more complex workloads.

With the help of Red Hat Consulting’s expertise in agile development, the bank decided to implement Red Hat OpenShift to drive microservice management, which allowed its IT teams to standardize application deployment flow. It has helped over 20 members of the infrastructure team by allowing them to provision IT environments seamlessly, offering better customer experience. In addition, when holding large-scale events in the past, the system often experienced high traffic when the number of users exceeded system load. Red Hat OpenShift’s microservice management is capable of scaling related services automatically and flexibly orchestrate system resources to achieve uninterrupted financial services.

Leveraging the project’s success, the bank is promoting an agile innovation culture supported by the microservices. With the support of Red Hat open source solutions, Taiwan Business Bank is better positioned to innovate faster and improve agility to develop new services rapidly to respond quickly to the demands of digital banking.

Krungsri (Bank of Ayudhya PCL) is the fifth largest bank in Thailand in terms of assets, loans, and deposits and one of Thailand’s six Domestic Systemically Important Banks (D-SIBs) with over 76 years of history in the country. Krungsri is a strategic member of the Mitsubishi UFJ Financial Group (MUFG), Japan’s largest financial group and one of the world’s largest financial organizations.

To reinforce its leadership in Thailand’s digital banking market under the medium-term business plan covering 2021-2023, Krungsri wanted to improve, innovate and enhance its customer experience by taking its digital transformation journey to the next level. As part of its digitalization program, Krungsri worked to create a robust, secure and easy-to-connect system to drive its overall partner ecosystem growth. The bank had to move beyond its legacy applications to containerized applications using a microservices architecture. To achieve success, Krungsri required a mature platform with best practises for a smooth journey to containerization.

Krungsri collaborated with Red Hat and IBM GBS to create an open banking API platform to power a unique API ecosystem across the region. The bank deployed Red Hat OpenShift, giving the bank the robustness and security hardening it required for zero downtime deployment. This also shortened its end-to-end product development lifecycle by 50 percent.

As a result, Krungsri can now quickly create and deliver new applications and services through the adoption of a cloud-native architecture and containerization. With a microservices platform powered by Red Hat, Krungsri is better positioned to adopt DevSecOps best practices to drive a culture of automation and transformation. It looks to further remove barriers that prohibit productivity and integration to create new user experiences.

KTBCS is a subsidiary of Krung Thai Bank Public Company Limited and recognized as a leading IT Service provider in the banking and public sector industries. KTBCS provides infrastructure services, leasing spaces for computer system installation and computer operation, system integration services, as well as IT consulting services.

KTBCS had to help its parent company, Krung Thai Bank (KTB), move to the cloud. In response to the Ministry of Finance’s mandate to upgrade and strengthen banks’ public service, KTB wanted to build a digital platform to improve their banking offerings to customers while maintaining control over cost. Using Red Hat OpenStack Platform, Red Hat OpenShift, Red Hat Ceph Storage, and Red Hat Enterprise Linux, KTBCS helped KTB build a private cloud to host new digital applications while optimizing their return on investment.

The private cloud by KTBCS allowed KTB to accelerate the bank’s time-to-market for digital services and ensure the availability and security of digital applications. KTB has cut down development cycle time from weeks to days. Furthermore, KTB also eliminated time-consuming manual procedures, such as IT environment production and installation, saving up to 50 percent in costs and manpower on core business applications such as their global transaction application and the employee application One Krungthai. KTB’s infrastructure is also now agile enough to scale for increased workloads or future business growth requirements.

Building on this momentum, KTBCS plans to adopt this technology for future digitalized applications and government agencies workloads. With Red Hat, KTBCS is confident that it has the capabilities to build the national private cloud for Thai’s government agencies.
The Cloud-native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

ANZ is a multinational banking and financial services company with a purpose of helping to shape a world in which people and communities thrive. To achieve that goal, the digital customer self-service tribe needed to ensure that ANZ’s internet banking platform is always stable, reliable, and able to meet the needs of its wide range of customers including everyday consumers and small businesses right up to large enterprises.

ANZ’s internet banking platform uses a core banking application which since 2005 was heavily customized to its needs but has passed its end of life date and has been on extended support for more than 12 years. To future-proof the reliability and effectiveness of its internet banking platform, ANZ decided to adopt a containerized platform to remain architecturally aligned with the core banking platform upgrade path.

With the help of Red Hat Consulting, ANZ deployed Red Hat OpenShift, Red Hat Enterprise Linux and Red Hat Runtimes as the foundation of its internet banking platform in early 2020. Collectively, Red Hat solutions enabled the bank to implement the latest core banking application version (11.9) in production in July 2020 while running and migrating existing services from the original. ANZ managed to process AU$2.9 billion worth of scheduled payments within the first hour of implementing Red Hat OpenShift and the new core banking platform version in production. It also saw an increase in the number of internet banking users smoothly completing transactions during the peak hour of the first day of deployment. Additionally, ANZ was running 30 per cent of its customer traffic on the new infrastructure within four months of confirming the architectural decision.

With Red Hat OpenShift, ANZ will be able to reuse the internet banking services that are upgraded and transitioned for the bank’s other channels such as its mobile banking application. This empowers the bank to run faster and deliver consistent user experience across multiple digital channels for its 2.4 million active internet banking customers. Red Hat solutions also enabled the bank to comply with the regulatory obligation of ensuring continued stability and availability of its critical customer-facing systems, processing approximately AU$1.2 billion in payments each day. So far, its unplanned outage time for internet banking has reduced by approximately 80 per cent.

China Mobile Communications Corporation Internet is a professional subsidiary of China Mobile Communications Corporation. It is responsible for the development and operation of the group’s internet products, including 139 mailboxes, mobile marketplace, multimedia messaging service (MMS) and unified authentication.

When its existing Infrastructure-as-a-Service (IaaS) platform could not support agile deployment and struggled to adapt to rapidly changing business requirements, China Mobile Communications Corporation Internet built a platform on Red Hat OpenShift, Red Hat OpenStack Platform and Red Hat Enterprise Linux. Since Red Hat OpenShift enabled different services and applications to easily share the same set of physical resources and scale easily, it helped the company reduce its total cost of ownership (TCO) and maximize the use of IT resources. The company was able to increase its CPU use and memory use by eight times and 1.2 times respectively.

The Red Hat-powered platform also empowered China Mobile Communications Corporation Internet to take a cloud-native approach by adopting containers, combining and standardizing the toolchain, and optimizing the continuous integration and continuous deployment (CI/CD) pipeline. The company improved the reliability of its application deployment through automated testing, and increased its application release speed by 30%, which is key to supporting its online business growth.

China National Offshore Oil Corporation (CNOOC) is the largest offshore oil and gas producer in China. After more than 30 years of reform and development, it has become an international energy company with businesses across more than 40 countries and regions. The five main business segments of the company include oil and gas exploration and development, engineering and technical services, refining and marketing, natural gas and power generation, and financial services.

Building on the foundation of its infrastructure-as-a-service platform, CNOOC aimed to further enhance the operational efficiency of its entire cloud platform, ensure timely response to business innovation and development, and deepen the enterprise-wide digital transformation using new technologies. CNOOC decided to build its cloud-native platform based on Red Hat OpenShift and Red Hat Middleware to gain cloud-native development capabilities, facilitate a full life-cycle management, and modernize the infrastructure cloud, the application architecture and its agile development process.

With the latest enterprise cloud-native capabilities, including DevOps tool chain, micro-services, cloud-native development, and middleware solutions, CNOOC can deploy new applications in a non-disruptive way, significantly improving the operation efficiency of the platform and reducing the overall processing time by half. By deploying lightweight containers, CNOOC also improved its resource utilization from less than 30% to 70%. In addition, the cloud-native platform can quickly adapt to the changing needs of the users’ businesses and attract the use of business systems with its advantages of flexible expansion and flexibility. Its reliability and high-quality services have won praise from its users.

GREE GROUP is a diversified technological global industrial group, with offerings that span household consumer goods and industrial equipment exported to more than 160 countries worldwide.

As part of its commitment to deliver its promise of providing high tech and high-quality products, Gree decided to enhance its industrial internet platform. It deployed Red Hat OpenShift on its industrial internet platform to build a hybrid cloud and DevOps platform that could unify the technical framework and processes of its various research and development (R&D) systems across the organization.

Additionally, Gree used the enterprise Kubernetes and DevOps platform to modernize its applications with containers as the platform provides a standardized container and microservice framework. The platform also enabled Gree’s application development team to quickly access resources across multiple clouds through a self-service development portal. It can also release any application change through DevOps deployment pipeline, enabling them to make changes to applications more easily and quickly as less manual intervention is needed.

China CITIC Bank International Limited (CNCBI) is a Hong Kong-based full-service commercial bank. It provides a broad spectrum of financial services spanning wealth management, personal banking, wholesale banking, as well as global markets and treasury solutions.

With the technical support of Red Hat Consulting, CNCBI took on a phased approach to digital transformation to gain the ability to adapt to changing business and consumer demands in a timely and agile manner. The first phase involved revamping its monolithic architecture using Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Virtualization and Red Hat Ansible Automation Platform. Using Red Hat Ansible Automation Platform to automate the management of its IT infrastructure, the bank minimized human errors and saw a 60% improvement in its operational efficiency. In the second phase, the bank deployed Red Hat OpenShift and Red Hat JBoss Enterprise Application Platform as the foundation of its hybrid cloud strategy and to modernize its legacy banking applications.

Collectively, Red Hat solutions enabled CNCBI to embrace DevOps and agile application development, which helped to halve its application development time. CNCBI can now update its mobile banking and investment application, inMotion, with new features within days, compared to three months previously. With increased speed to market, CNCBI can continually enhance its services and deliver even more effective customer experience.

3 Hong Kong is a leading mobile operator in Hong Kong offering advanced voice, data and roaming services via its 5G, 4G LTE, 3G and GSM dual-band networks.

To future-proof its ability to provide innovative and customer-oriented services, 3 Hong Kong embarked on a digital transformation project with the help of Red Hat Consulting to transform its business support systems (BSS) and operation support systems (OSS) using Red Hat OpenShift, Red Hat Quay, Red Hat Runtimes, and Red Hat Enterprise Linux. This enabled the mobile operator to streamline and automate its business processes, as well as ensure that it can develop and launch new applications and services fast enough to support changing customer demands.

Since the enhanced BSS and OSS provide rapid access to fast data, they also empowered 3 Hong Kong’s to gain a 360-degree view of its customers. As a result, the mobile operator can deliver a more seamless omni-channel customer experience across the web, mobile, 3Shop outlets and all other customer touchpoints.

BALIC is one of the leading private life insurance companies in India. The company has been using a legacy platform as its core system that is built on proprietary technologies. The legacy platform has got many constraints, one of them being its scalability and ability to integrate with other external systems.

To overcome these challenges, BALIC is transforming its core insurance platform using Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat 3Scale API Management, Red Hat Runtimes and Red Hat Directory Server. Comprised of auto-scale capabilities and on-demand resource availability, BALIC’s new core platform shortened the time taken from ideation to deployment of new products and services from six to nine months to less than a month, and helped issue policies in one day instead of three or more days. The latest platform also enables BALIC to make its applications available 24/7 and deliver enhanced value-added services to its stakeholders, across its digital touch-points including INSTab, BOING chatbot or i-SERV video-based chat solution that can quickly address customer queries.

IndusInd Bank offers commercial, transactional and electronic banking products and services to both B2C and B2B customers. It believes in driving the business through technology, and aims to consistently add value to its stakeholders and become India’s most convenient bank.

The bank decided to transform its existing IT infrastructure using open source solutions to cope with the increase in payment transactions and customers, gain agility and future-proof growth. It did so by adopting Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat Smart Management, Red Hat JBoss Web Server and Red Hat OpenShift with the help of Red Hat Consulting. By running its critical B2C applications -- such as payments engine and mobile banking application -- on the modernized infrastructure, the bank can easily scale those applications on-demand and release new features or patches rapidly. The bank was able to deliver better services, leading to rapid month-on-month growth in transaction velocity and customer activation. Red Hat’s open source solutions provided IndusInd Bank the flexibility to choose the right deployment platform strategy.

ManipalCigna offers a full suite of insurance solutions ranging from health, personal accident, major illness, travel and global care to individual customers, employer-employee and non-employer-employee groups to meet their diverse health needs. It is a joint venture between the Manipal Group, an eminent player in the field of healthcare delivery and higher education provider in India, and Cigna Corporation, a global health services company.

ManipalCigna’s previous IT systems limited its growth as they required complex integration to onboard business partners. Its core systems were also not connected to other business systems – such as customer relationship management, loyalty and policy application – which prevented it from having a single view of its customers.

To overcome those challenges, ManipalCigna sought Red Hat Consulting’s help to revamp its IT platforms and applications using Red Hat 3scale API Management, Red Hat OpenShift, Red Hat Decision Manager and Red Hat Fuse. This provides a robust platform that enables applications to elastically scale without manual intervention, which helps improve the performance of its payment systems for policy transactions and respond to market needs faster. Red Hat Fuse also offered enhanced ease of integration with other systems. ManipalCigna shortened the partner onboarding process from 37 days to seven days, allowed exchange of information seamlessly within the organization and with its partners, and gained a 360-degree view of its customers to deliver a unified experience across various channels. Additionally, the company saw API-driven transactions increasing from 20% to 95% as Red Hat 3scale API Management enabled it to easily isolate real business value against enquiries and stop unnecessary traffic to the APIs by monitoring transactions.

_VOIS is a global organization operating in 25 countries from four locations, Egypt, India, Romania and Hungary, made up of more than 24,000 skilled individuals with an ambition to be the Vodafone Group’s partner of choice for talent, technology and transformation.

The company focuses on being people led, digitally enabled and partner powered with a robust strategy to support partners across Vodafone to deliver services across IT, digital, finance, supply chain, business intelligence, analytics and HR operations.

_VOIS started its cloud journey by engaging Red Hat Consulting for a Red Hat container adoption program to learn the best practices for DevOps adoption, including agile, continuous integration and delivery (CI/CD) and automated testing. It then deployed Red Hat OpenShift as the orchestration and automation layer for its private cloud, which was built on Red Hat OpenStack Platform. To further encourage enterprise-wide DevOps adoption, _VOIS built a Development Environment as-a-service (DevaaS) using Red Hat Cloud Suite, Red Hat Ceph Storage and Red Hat Enterprise Linux. It also added multiple services to the DevaaS, including Red Hat CodeReady Workspace.

With Red Hat OpenShift, _VOIS accelerated time-to-market by centralizing and standardizing its application development environment and compliance analysis for a consistent multi-cloud experience. This helped it move from a traditional, waterfall approach to iterative DevOps processes and a CI/CD workflow. As a result, it can develop new apps and features faster with 49% and 56% improvement respectively. Project life cycles have also been shortened to weeks instead of three to six months, from inception to delivery. Red Hat OpenShift also helped enhance security and compliance by providing a unified management interface across _VOIS’ infrastructure and built-in Security Enhanced Linux (SELinux) capabilities. By establishing an approach for controlling costs and increasing profit margins, _VOIS can reallocate resources to higher-value projects to address new business opportunities faster.

CIMB Niaga is Indonesia’s second largest privately owned bank by assets, which is majority-owned by CIMB Group. It offers consumer banking, SME, commercial and corporate banking, treasury and payment services through its branches nationwide and digital banking platforms.

In a highly competitive consumer banking market in Indonesia, CIMB Niaga’s strategy to thrive is to ensure that its people, process and technology are aligned to the needs of the business. This called for the bank to build consumer-facing applications in-house instead of relying on third-party applications. It engaged Red Hat Open Innovation Labs to learn best practices for agile methodology and DevOps, as well as seek help from Red Hat Consulting to build an agile platform using Red Hat OpenShift, enabling it to develop and deploy applications more rapidly in an automated and more secure manner. As a result, the bank can now respond to dynamic market demands in a more cost-efficient and faster manner.

MUFG Bank, Ltd. is a Japanese bank that serves as the retail, corporate and investment banking arm of the Mitsubishi UFJ Financial Group. It aims to be the world’s most trusted financial group by exceeding customer expectations, providing reliable and constant support to customers, and strengthening its global presence.

In order to realize this vision, MUFG Bank adopted Red Hat OpenShift and Red Hat Runtimes, with the help of Red Hat Consulting. MUFG Bank deployed a container infrastructure as it needed an infrastructure development technology that was agile and capable of responding to fast-changing digital technology for its system of engagement. This became a source for MUFG Bank to create new values and improve its competitive edge. Accordingly, MUFG Bank was also able to provide customers added values with faster time to market, including when collaborating with external partners.

It also managed to build a continuous integration and continuous delivery (CI/CD) pipeline, reducing the man-hours for application testing. With the new speed, agility and efficiency, MUFG Bank can easily expand its digital products and services to gain an edge over its competitors.

NTT DOCOMO is a telecommunications company with the philosophy of "creating a new world of communications culture," aiming at providing highly personalized communication solutions.

As the use of 5G expands, NTT DOCOMO looked to augment its services by introducing next-generation infrastructures and new technologies without compromising quality or competitive pricing for customers. Together with Red Hat Consulting, it deployed Red Hat Ansible Automation Platform to integrate and automate more than 10,000 devices used in its CiRCUS/MAPS infrastructure, a common service platform that helps improve system flexibility and scalability to support both the diversification of services in the 5G era and the increased traffic. NTT DOCOMO expects to halve its infrastructure development time, operational costs and man-hours by 2022 by using Red Hat Ansible Automation Platform to automate all of its IT processes, such as configuration management, provisioning, and deployment of servers, networks, storages, cloud, security and applications.

Red Hat OpenStack Platform was installed as a foundation of virtual platform for CiRCUS/MAPS, and collectively, Red Hat solutions helped NTT DOCOMO enhance its IT environment and minimize human interventions needed for development and operational processes, enabling it to provide high-quality services to customers.

RIKEN is Japan’s largest and most comprehensive research organization in natural science, conducting research in a broad spectrum of disciplines including physics, engineering, chemistry, mathematical/information science, computational science, biology, and medical science. As an international hub for high performance computing in the fields of computational and computer science, RIKEN's stated mission is to explore 'the science of computing, the science by computing and the science for computing.’

In a joint effort with Fujitsu, a provider of IT services and products, RIKEN developed the supercomputer Fugaku aimed at responding to immediate social and scientific issues. These issues cover the areas of bioscience, disaster prevention, environmental issues, energy, manufacturing, and fundamental science. Results from the studies will contribute to the development of technology in these areas and enhance industrial competitiveness. The facilitation of leading edge infrastructure on Fugaku and the operational technologies developed can also be used in the information area such as big data and artificial intelligence (AI).

RIKEN and Fujitsu adopted Red Hat Enterprise Linux as Fugaku’s operating system. Red Hat Enterprise Linux provides a more consistently predictable and reliable interface in the supercomputing environment, which enables Fugaku to be productive and reliable, while being user-friendly and compatible with other software. This enables Fugaku to be fully compliant with various standards of Arm-based processors. Red Hat Enterprise Linux also provides streamlined update management for easier administration and opens up additional avenues for hybrid cloud computing in the future.

While Fugaku is scheduled to be fully operational in fiscal year 2021, RIKEN has provided some of Fugaku’s computing resources to support research and development efforts needed to address the COVID-19 pandemic. Specifically, Fugaku was used for medical research, including, predicting dynamic structure of proteins of the novel coronavirus and identifying potential drug candidates to combat the virus. RIKEN is also using Fugaku for simulation analysis to better understand how the COVID-19 infection spreads and the resulting socioeconomic impacts of the virus.

SMBC Group consists of various companies — including Sumitomo Mitsui Banking Corporation (SMBC) and Japan Research Institute — offering a broad range of financial services such as banking, leasing, securities, credit cards and consumer finance.

To support the group’s overall business strategy of “Transformation and Growth.” SMFG and Japan Research Institute sought Red Hat Consulting’s help to adopt Red Hat OpenShift Dedicated to ease the management of Red Hat OpenShift on AWS. This enabled developers to better focus on application development, such as the implementation of business logic and administration of application cycles, instead of spending time to configure and manage the Red Hat OpenShift. With Red Hat OpenShift Dedicated, SMFG and Japan Research Institute can now adopt agile development, accelerating their speed-to-market and ensuring their competitiveness. After November 2020, both organizations expect to be able to launch a new service in several months, deploy a new feature or application every day, and reduce the development and operation costs to a third.

Established in 2005, the National Information Resources Service (NIRS) is the world's first pan-governmental integrated data center. As an affiliated institution of the Ministry of Interior and Safety, NIRS controls the operation, efficient integration and deployment, and security of information systems and national information communications networks for central administrative agencies, local governments and public organizations. It offers high-quality ICT services and is currently operating 1,230 digital government services to local government officials and the general public.

To achieve its vision of becoming an Intelligent Cloud Computing Center, NIRS Daegu Center’s planning team is building a software-defined data center (SDDC) for its government cloud.

The SDDC will accelerate cloud migration for government and public organizations to support the South Korean government’s “cloud first’ initiative. It will offer an automated infrastructure through software-defined compute, network, and storage, to provide a standardized platform that can effectively support artificial intelligence (AI), big data and Internet of Things (IoT) services. NIRS used multiple Red Hat solutions to power the SDDC including Red Hat Cloud Suite, Red Hat OpenStack Platform, Red Hat Virtualization, Red Hat Ceph Storage, Red Hat Gluster Storage, Red Hat JBoss Web Server, Red Hat JBoss Enterprise Application Platform, Red Hat Runtimes and Red Hat Enterprise Linux for Virtual Datacenters. The SDDC is also supported by Red Hat Ansible Automation Platform, Red Hat Smart Management and Red Hat Integration.

The SDDC will empower NIRS Daegu Center to provision faster infrastructure services through cloud and reduce its IT spend through optimization. NIRS Daegu Center aims to connect the disparate work systems (currently around 580 work systems across 80 public institutes) of its occupants and enables it to centrally manage the underlying IT infrastructure, and free up more time for its occupants’ IT staff to focus on enhancing services for citizens.

Orange Life, a subsidiary of Shinhan Financial Group, is a life insurance company with global class management capabilities and dominant financial strength that has been keeping pace with the development and growth of the life insurance industry in Korea ever since its establishment in 1987.

It initially relied on Unix as its primary operating system and a traditional three-tier architecture with server virtualization, which were unable to support its new organizational structure centered on agile transformation. The existing infrastructure was highly dependent on administrators and operators, and made it difficult to adopt automation.

With support from Red Hat Consulting, Orange Life adopted Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat Quay and Red Hat Advanced Cluster Management for Kubernetes to be cloud-ready, reduce cost and enable the company to be more agile and speed up innovation. It used Red Hat OpenShift to transform its applications to become cloud-native so that it can be easily migrated to the cloud in future. By moving most of its web-based applications to Red Hat OpenShift, Orange Life can also run 10 times more applications per node, lowering its IT spend on hardware and software by 50% as compared to using its previous architecture.

Additionally, Red Hat OpenShift provides an efficient environment for Orange Life’s developers that enables them to quickly reproduce the same applications or reuse microservices. This helps developers to focus on development and the quality of applications without worrying about the underlying infrastructure, thereby accelerating speed-to-market and ensuring the delivery of good customer experience.

AmBank Group is a leading financial services group with over 40 years of expertise in supporting the economic development of Malaysia.

To maintain its competitive edge in the saturated digital banking space, AmBank decided to create an end-to-end application to digitally onboard local small and medium enterprises (SMEs).

AmBank engaged Red Hat Open Innovation Labs to learn how to adopt DevOps and agile development processes. After the five-week program, the bank created standard operating procedures for managing upcoming agile application projects. It also used Red Hat OpenShift to build a continuous integration and continuous delivery (CI/CD) pipeline for its applications. Since the new app automates some compliance processes such as credit, risk and company checks, it reduces the complexity of the onboarding process, minimizes the number of visits to physical branches and helps prevent churn of SME customers. Red Hat also enabled AmBank to embrace a culture of collaboration across teams, which will help reduce overall defects, requirements mismanagements and coding defects. This ultimately helps improve its speed-to-market and overall business agility.

SOCSO, otherwise known as PERKESO, is one of the government departments under Malaysia’s Ministry of Human Resources. It covers all social security provisions and administration for workers in Malaysia. The PERKESO Social Security Protection is based on the concept of joint responsibility through the pooling of resources, sharing of risk and replacement of income, and it aims to provide social security protection to employees and their dependants through its various schemes.

PERKESO needed to transform its services through rebranding as part of the Pelan Transformasi PERKESO 2017, which supports the organization’s overall Strategic Plan 2016-2020. This called for the organization to modernize its legacy remuneration systems, which consists of modules that are hard-wired with codes and integrated with isolated web services and batch processing scripts. PERKESO deployed Red Hat Enterprise Linux to run its servers, and developed new applications that are modular and integrated with Red Hat Fuse. It also built business processes and workflows with Red Hat Process Automation Manager and deployed them on Red Hat JBoss Enterprise Application Platform and Red Hat JBoss Web Server.

By doing so, PERKESO reduced operational cost, extended the availability of its services and ensured that its services reached more stakeholders (i.e., employers and employees registered with PERKESO). About 400,000 employers can now perform transactions such as contribution submissions and payments via PERKESO’s new digital channels instead of having to visit a physical branch. Meanwhile, employees can access their profiles and contribution-related information in PERKESO’s online systems, enabling them to be a more informed contributor. Additionally, the online channels helped the organization deliver a better user experience and reduce the number of user complaints. They can also accommodate more stakeholders to ensure self-employees, such as taxi drivers and drivers working for e-hailing services, are protected under PERKESO.

GIC is a leading global investment firm established in 1981 to manage Singapore’s foreign reserves. A disciplined long-term value investor, GIC is uniquely positioned for investments across a wide range of asset classes, including equities, fixed income, private equity, real estate and infrastructure. Headquartered in Singapore, GIC employs more than 1,700 people across 10 offices in key financial cities worldwide.

The Technology Group in GIC leads innovation and transformation within the organization, and develops holistic solutions to enhance GIC’s investment decisions and operations.

As part of a digital transformation roadmap, the Technology Group embarked on an effort to use container-based technology, to develop and deploy applications and business solutions in a more efficient, more secure and scalable way. Through the development of applications grounded in a container platform and microservices architecture, cloud-native first was identified as an integral capability for this project.

GIC deployed Red Hat OpenShift Dedicated as its fully-managed enterprise grade container platform on AWS to host some of its critical IT solutions, complemented by other solutions, Red Hat Ansible Automation Platform and Red Hat Enterprise Linux. As a result, GIC was able to create a robust and scalable infrastructure with predefined service-level agreement (SLA), reduce its total cost of operations over the long term, develop more efficient processes and enhanced security.

Standard Chartered is a multinational banking and financial services company. It operates in 60 markets and employs around 86,000 people.

The bank needed to transform and disrupt emerging markets by ramping up its digital capabilities for its online and mobile banking channels. It also aimed to provide better customer satisfaction in regions with increasing digital penetration like GCNA (Greater China & North Asia), ASA (ASEAN & South Asia) and AME (Africa & Middle East). To achieve these goals, it adopted Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat JBoss Web Server and Red Hat Fuse to increase productivity and develop and deploy applications faster.

The bank’s RPBWM (Retail, Private Banking & Wealth Management) Digital Channels team, supported by Red Hat Consulting, was able to utilize Red Hat OpenShift to accelerate the revamp of the legacy channel applications (internet banking and mobile banking) into a microservices driven, cloud-native solution.

By adopting Red Hat OpenShift, the bank saw a reduction in infrastructure cost, the ability to scale up and support a several-fold increase in traffic, reduced time to deploy and go-to-market for applications, and a greatly simplified production rollout and recovery process.

The platform also played a critical role in the rapid roll-out of digital banking capabilities for several countries in the AME region by improving overall time-to-market and reduced total cost of ownership.

Chunghwa Telecom is an integrated telecommunication service provider in Taiwan. It offers domestic and international fixed communication, mobile communication, broadband, internet services and enterprise ICT solutions such as cloud computing and artificial intelligence services.

With each business unit running on its own data center, Chunghwa Telecom found it challenging to centrally manage its multiple data centers and ensure operational efficiency. This spurred the telco to move its mobile business group’s legacy business support systems (BSS) to private cloud, and migrate some existing applications to a new microservices architecture by using Red Hat OpenShift, Red Hat Fuse, Red Hat AMQ, Red Hat JBoss Enterprise Application Platform and Red Hat Enterprise Linux. The mobile business group also deployed APIs on Red Hat OpenShift to simplify facility management, issue tracking, HR management, real-time billing, order management and e-commerce.

The new microservices architecture allowed Chunghwa Telecom’s mobile business group to shorten its software development life cycle from three months to 14 days. It has also reduced its services deployment time from one day to 10 minutes.

E.SUN Bank delivers comprehensive financial services to customers through its 139 branches in Taiwan and 28 branches across U.S. and Asia Pacific. It places long-term focus on financial innovations to improve the lifestyle of its customers and is committed to providing the best customer experiences and personalized services with its online/offline integration.

To embrace the digital era and place customers as its primary focus, E.SUN Bank is one of the first financial organizations in Taiwan to develop its own core banking system and base it on a microservices architecture. This helps E.SUN Bank enhance its business agility and get ahead of its competitors. It also collaborated with Red Hat Open Innovation Labs to fully utilize microservices and effectively adopt DevOps processes.

E.SUN Bank adopted an open platform and microservices architecture to use standardized container technology and microservice development capabilities. It also worked with Red Hat to combine its DevOps know-how to innovate faster and deliver better services and user experiences. Additionally, the new core system was designed to allow flexibility for future business development, using its automatic scaling capabilities to handle spikes in traffic from large numbers of transactions, thereby ensuring the reliability of the bank’s systems.

A state enterprise that operates as a financial institution, GSB runs 1,060 branches across Thailand and serves more than 22 million customers. It provides its customer groups – including individual consumers, businesses and the public sector – with access to financial services designed to support sustainable development of the country and enhance the future of Thai people. It does so by delivering various services such as account balance inquiries, interbank transfers using mobile phone numbers and bill payments using barcodes through its internet banking and mobile banking apps.

GSB needed a way to speed up time-to-market for new products amidst customer interest in digital financial services offerings while staying ahead of security risks. To deliver this, GSB started an initiative to develop an open banking platform that would host its APIs and provide managed services to both internal and external parties with strong security capabilities.

GSB migrated to an open source environment based on Red Hat Enterprise Linux, Red Hat Application Runtimes, Red Hat 3Scale API Management, Red Hat JBoss Fuse and Red Hat OpenShift, with Red Hat Consulting’s help. By using lightweight APIs with microservices, DevOps and container technologies on top of the environment to automate business processes and improve their process efficiency, GSB was able to optimize costs and launch new digital banking services, helping to improve its customer relationships, speed to market and business agility. With a more modern platform for innovation, GSB has been able to provide premium service quality to its customers.

KBTG is the tech venture of Kasikorn Bank (KBank), one of Thailand’s largest banks. It works as an in-house developer, and partners with fintech firms and tech startups to enhance its digital financial products and provide excellent service delivery amidst changes in the financial sector.

Since KBTG initially deployed many critical business applications on proprietary application servers on the UNIX operating system, it struggled to address changing business requirements in an agile manner and to reduce IT operational costs as the business grew. It also faced limitations in terms of adopting containers as its existing application servers were not lightweight. As such, KBTG’s infrastructure team, K Pro, needed to manually manage its IT infrastructure to ensure that its critical applications were always up and running.

KBTG overcame these challenges by deploying Red Hat JBoss Enterprise Application Platform to run its Java applications, Red Hat Ansible Automation Platform to automate network and security management, and Red Hat Enterprise Linux as its stable foundation for all IT workloads and deployments. The new lightweight infrastructure allowed the K Pro team to use component architectures, living documentation and a common toolset. This helped to reduce configuration sprawl, deliver IT resources at speed to support new business demands and free up more IT budget for innovation instead of maintenance, making the K Pro team more productive. The security and reliability of KBTG’s systems increased and allowed KBTG to focus on innovating at the speed and scale required to improve KBank’s customer service.

KTBCS is a subsidiary of Krungthai Bank that provides IT services to various business units in the bank and it is charged with not only modernizing the bank’s existing systems, but also managing and maintaining existing systems and software development.

Krungthai Bank’s Future Banking initiative aims to support the government sector in various fields so the Thai economy can grow and reach higher potential. To support this initiative, KTBCS worked to modernize and optimize the bank’s outdated, complex and costly legacy IT infrastructure. With Red Hat Consulting’s support, KTBCS deployed Red Hat Enterprise Linux, Red Hat JBoss EAP and Red Hat Data Grid to standardize its platforms for new applications.

With both tier-1 applications, such as its mobile banking and corporate banking applications, and tier-2 non-financial applications on the new platform, KTBCS has increased its agility and put the bank in a better position for growth. With its Red Hat-based platform, KTBCS can meet business service level agreement (SLA) levels efficiently with scale, while reducing its operational costs and total cost of ownership.

TMB is one of the leading Thai commercial banks that aims to enable customers to have better financial well-being through its innovative financial solutions and services to Thais.

TMB’s existing monolithic platform had challenges to rapidly scale alongside the growth of its digital transactions and support the dynamic nature of its workloads, especially during month-ends and seasonal campaigns when the use of the platform is at its peak. To further achieve its digital transformation and gain business agility, the bank needed a reliable and stable container platform to support the adoption of modern application development practices and deployment of new applications.

With Red Hat Consulting’s help, TMB implemented Red Hat OpenShift Container Platform built on Red Hat Enterprise Linux as the new platform for its applications. This enabled TMB to adopt DevOps as well as efficiently adapt and onboard applications according to the dynamic change of consumer needs and regulatory requirements. With faster time-to-market for its services through digital channel and an infrastructure that can scale elastically, TMB can effectively support the growth of its digital banking business despite the highly competitive environment.

FarEasTone Telecommunications (FET) is a leading company in Taiwan, providing telecommunications and digital application services. As the 5G era approaches, FET has set its sights beyond telecommunications, aiming to reduce the gap between people and technology through big data, artificial intelligence (AI), Internet of Things (IoT) and other digital applications.

The telco developed an IoT platform, named Connect All Things (CAT), for its teams to assist customers in building IoT products. In the increasingly fragmented IoT market, CAT helps customers reduce the time to market of their products and create remarkable performance. Therefore, FET required a faster product development process with higher quality to better convey the value of the company.

With help from Red Hat Consulting, FET integrated its CI/CD tool chain with Red Hat OpenShift Container Platform, the industry’s most comprehensive enterprise Kubernetes platform. The new and improved CAT platform provides a visual and programmable rule engine, enabling users to easily create their own monitoring dashboard. CAT also provides several features to help users accelerate their development and deployment of application services. With improved security and load capacity, FET is now better poised to make use of 5G capabilities when developing future IoT products.

O-Bank is Taiwan’s first native digital bank, entering the personal financial market in 2017 to provide consumers with convenient and thoughtful digital financial services. Its services include corporate finance, international trade finance, cash management, securitization and trust, finance, personal financial deposits, loans, investments and insurance. The company’s vision is to embrace digital finance and continue innovation.

To provide users with better digital financial services and experiences, O-Bank needed a new core banking system and a stable platform. Therefore, O-Bank adopted Red Hat’s open source solutions, including Red Hat Enterprise Linux and Red Hat JBoss Enterprise Application Platform (JBoss EAP), helping the bank to achieve IT optimization. Working with Red Hat Consulting, the bank enabled the success of its IT teams with the new platform.

An enabled IT team working in tandem with a modern infrastructure has enabled the bank to accelerate innovation, reducing the time-to-market for new products and services. A consistent and stable architecture also helped O-Bank’s developers build apps more quickly, increasing productivity and saving costs at the same time.

By powering its core banking system with Red Hat Enterprise Linux and JBoss EAP, O-Bank now has the adaptability to match changing market trends and set standards for open source adoption in banks to drive product innovation and improve customer experience.

NEC has adopted the Red Hat OpenShift Container Platform for the system operating platform of the new “Narita Airport One ID” boarding solution, which uses face authentication technology provided by NEC.

This solution is an adaptation of “FAST TRAVEL,” making the process from arrival to boarding simple, easy to understand and smooth for passengers. It enables convenient and safe entry/exit procedures that allow people to pass various procedures such as baggage storage, security check and boarding gate without having to show a boarding pass and passport, as was required in the past, by registering a face photo at initial airport check-in procedures.

As a global leader in the IT and networking areas, NEC provides IT products and solutions for various companies and government offices, and in the past few years, it has also been focusing on the safety business, including biometric authentication technology.

In this instance, the focus on the development of systems is enabling coexistence of development and deployment with scalability capable of addressing sudden increases in the number of passengers during peak hours, flexible linkage with other leading edge systems and hardware, and excellent agility. Red Hat OpenShift Container Platform met their needs by providing a flexible and scalable enterprise-ready Kubernetes container platform, as the system development and operating platform.

This system, which is scheduled to be installed first at Narita International Airport's 1st and 2nd passenger terminals in the spring of 2020, and eventually at domestic and international airports around the world, is expected to improve the on-time rate and to ease congestion through shortening waiting time during boarding procedures. It is also anticipated that improved safety, due to improved accuracy of identity verification in various procedures, and automation of procedures will lead to labor and manpower savings.

The firm, which was looking to use open source securely in advanced technology areas, selected Red Hat, as it had a high appraisal of Red Hat’s strong track record of more than 1,300 instances of use of the Red Hat OpenShift Container Platform globally, and its deep knowledge of container / Kubernetes technology and enterprise-grade support capabilities.

Rakuten has numerous IT engineers in advanced technologies, and has been using open source technologies from early on in enterprise systems. The adoption of open source technologies is also gathering speed at group companies Rakuten Mobile, Inc. (Rakuten Mobile) and Rakuten Communications Corp. (Rakuten Communications).

To build the first end-to-end fully virtualized cloud-native mobile network in the world, Rakuten Mobile adopted Red Hat open source technology, including the Red Hat OpenStack Platform. This will enable a low cost offering of a wide range of consumer and commercial services such as broadband, 4G / 5G wireless access and AR / VR.

The firm was looking to meet the requirements for the arrival of 5G technology and use software innovation to speed up the provision of mobile services to end users. The goal was specifically to cut the time and cost required to build systems. To realize this, Red Hat technologies fulfilled the requirements of building a flexible and scalable cloud-enabled mobile network infrastructure.

Red Hat technologies that support this communications cloud include the highly-scalable IaaS-based Red Hat OpenStack Platform, the world's leading enterprise Linux platform, Red Hat Enterprise Linux and the software-defined storage, Red Hat Ceph Storage.

Additionally, Rakuten Cloud, which is a public cloud service provided by Rakuten Communications, has revamped its system to “Rakuten Cloud Red Hat OpenStack Platform”, based on the Red Hat OpenStack Platform. This enables rapid building of services, and high-quality and stable operation in cloud environments, which are becoming more diverse.

By using Red Hat OpenStack Platform, Rakuten is able to provision high-quality development environments for small and medium-sized customers while facilitating a flexible and highly scalable cloud-native infrastructure.

With its strength of having more than 100 million member IDs that use various services provided by Rakuten Group such as e-commerce, credit card, internet banking, online trading, and content, going forward the firm plans to continue to create synergies among the group companies while accelerating business and delivering further added value to customers.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Modern Application Development category honors organizations that have most successfully illustrated superior overall performance in creating, maintaining, and deploying successful business applications by using agile methodologies. As for the Cloud Infrastructure category, it showcases successful and outstanding examples from organizations in their collaborative public, private, or open hybrid cloud deployment.

Winners will be recognized at each event in the 12-stop Red Hat Forum APAC series. Each event will feature a maximum of two winning projects, with both enterprise and government organizations are encouraged to participate.

FWD Insurance is the insurance arm of investment group Pacific Century Group. It offers various types of insurance products to customers in Hong Kong and Macau, Indonesia, Japan, Malaysia, the Philippines, Singapore, Thailand and Vietnam.

With the aim of making insurance easy for consumers, FWD Insurance decided to adopt DevOps to gain the ability to quickly develop applications that could deliver better customer experiences. It therefore turned to Red Hat Consulting to deploy Red Hat OpenShift Container Platform, Red Hat OpenShift Application Runtimes (RHOAR), Red Hat Fuse, Red Hat Quay, Red Hat Smart Management, and Red Hat Enterprise Linux. This move helped reduce time-to-market, with FWD Insurance now taking only three months to move applications from development to production. It also enabled the company to containerize some of its existing applications to deliver enhanced services such as instant underwriting and claims services.

In addition, Red Hat solutions enabled FWD Insurance to partner with other businesses and expand its distribution channels using Open APIs and agile integration. For instance, consumers can now purchase FWD Insurance’s products through its partner’s ecommerce platform.

HKT is Hong Kong’s premier telecommunications service provider and leading operator in fixed-line, broadband, and mobile communication services. It is a subsidiary of PCCW Limited, a global company headquartered in Hong Kong which holds interest in telecommunications, media, IT solutions, property development and investment, and other businesses.

To build on its traditional telecommunications business and to offer customers more comprehensive services, HKT has expanded service offerings beyond its core business to sustain continuing growth. With the help of Red Hat Consulting, HKT implemented Red Hat OpenShift Container Platform and Red Hat Integration to adopt an agile continuous integration/continuous delivery (CI/CD) approach to development. This enabled it to launch travel, insurance and ecommerce services within months, and flexibly enhance those services or introduce new offerings to address changing consumer demands four times faster than before. Additionally, the automatic scaling in Red Hat OpenShift enabled HKT to handle spikes in traffic relating to seasonal and promotional offers cost-effectively, which also helps deliver a good customer experience.

The Modern Application Development category honors organizations that have most successfully illustrated superior overall performance in creating, maintaining, and deploying successful business applications by using agile methodologies. Meanwhile, the Agile Integration category showcases the project that best represents the value of agile integration.

Agricultural Bank of China (ABC) is the first state-owned commercial bank established in China. It is committed to building an international first-class commercial bank group with distinct operating characteristics, efficient and convenient service, complete functions and outstanding value creation ability.

In order to facilitate business innovation, increase efficiency of incremental rollouts, improve the quality of customer offerings, and reduce operational and maintenance cost, ABC built an integrated application cloud platform distributed in Beijing and Shanghai by using the industry-leading Platform-as-a-Service product - Red Hat OpenShift as the foundation of its platform. This cloud platform enables application developers to concentrate on application system development without having to go through the manual process of resource application and management. This greatly improves the efficiency of application research and development, allows a consistent environment for development and production, and facilitates performance tracking. All of which contributes to the efficiency and reliability of application delivery.

Universal Beijing Resort is a new theme park destination that will feature the Universal Studios Beijing theme park, the Universal CityWalk Beijing retail, dining and entertainment complex, and two resort hotels. Expected to open in 2021, the Universal Studios Beijing theme park will feature seven themed and immersive lands that include several all-new attractions along with the most popular Universal rides, shows and attractions from around the world – plus specially created experiences designed to reflect China's cultural heritage.

Guest and employee experiences are always at the core of the value of Universal Beijing Resort. To provide the business with flexibility as the resort is being built from the ground up, Universal Beijing Resort’s IT strategy was to initially leverage cloud and merge with private and on-premise resources as construction completes. Universal Beijing Resort evaluated tools that were designed to support hybrid cloud architecture in B2B and B2C environments, selected and implemented Red Hat OpenShift and Red Hat’s middleware portfolio (Red Hat Fuse, Red Hat AMQ and Red Hat 3scale) to integrate systems and processes together. This provided Universal Beijing Resort with a strong foundation to develop a mix of integrated enterprise IT and digital systems; scale out as Universal Beijing Resort prepares to operate and adapt IT services without technical debt. Universal Beijing Resort’s IT team has grown, and these tools have made it easier for the engineers to work together to develop business solutions and core capabilities.

Vodafone Idea, India's leading telecom service provider, has always been an early adopter of emerging technologies bringing world-class offerings to both its enterprise and retail customers. To continue being at the forefront of innovation, the organization adopted Red Hat OpenStack Platform, Red Hat Ceph Storage, Red Hat Enterprise Linux and Red Hat Ansible Automation Platform. With the largest distributed cloud deployment in the country, Vodafone Idea is transforming its distributed data centre network across 100 locations in India into a 'Universal Cloud,' where a shared software platform is capable of running multiple workloads e.g. Network, IT and third party applications across its distributed cloud locations. The provider is opening its network with standard API’s to facilitate third parties in accelerating cloud innovation, and reduce costs. The new network platform supports Vodafone Idea in optimising costs, accelerating consumption of cloud services and future proofing the network supporting enterprise digitization.

Infosys is an Indian multinational corporation that enables enterprises in more than 46 countries to navigate digital transformation. With more than three decades of experience in managing the systems and workings of global enterprises, the company’s internal IT services strive to embrace new technologies ahead of the curve to stay relevant. As part of this effort, Infosys wanted to enable a Platform-as-a-Service environment built on flexible open source technologies as part of its own digital transformation and cloud native development journey.

The company deployed Red Hat Cloud Suite, Red Hat Middleware, and Red Hat Ansible Automation to build next-generation digital capabilities like AI and Automation. This has helped the organization accelerate customer engagement across verticals by enhancing speed to market, consolidate the infrastructure across development centers, and reduce footprints in data centers by about 80%.

POSCO ICT is the IT and engineering services provider of POSCO, one of the world’s largest steel producers. To enable continued innovation and success for the next generation of POSCO’s business, POSCO ICT embarked on the Smart Factory project, with a goal of enabling the business to produce high-quality, high value-added products in a cost-effective manner. POSCO ICT deployed Red Hat Ansible Automation and Red Hat OpenShift Container Platform as the basis of its Smart Factory. Previously, a large amount of manpower and time were invested in implementing an infrastructure that enabled production-related big data analysis. However, by adopting Red Hat’s enterprise container and automation offerings, POSCO ICT established a foundation that could more quickly and easily implement analysis environments and expand them to various production sites. The resulting enhanced insights were quickly applied to analysis of POSCO’s production line, leading to marked improvements in the quality and efficiency of the production line.

POSCO ICT chose Red Hat as its technology partner not only for Red Hat Ansible Automation and Red Hat OpenShift but also for its consulting expertise. Red Hat Consulting helped POSCO ICT to identify the issues with regards to its system build and operations, and provided technical advice and support to solve them.

Working with Red Hat has enabled POSCO ICT to achieve multiple efficiencies including reductions in operating costs, efficiency gains and increased return on investment. POSCO ICT estimates that it will save 20% of its annual IT automation and management costs. In addition, implementing an organization-wide big data analytics enabled it to gain actionable insights that can help improve the quality of its products and in turn increase profitability.

Shinhan Bank is one of the leading banks with the longest history in South Korea.. It has more than 900 domestic branches, and has been leading financial ICT industry technology changes through ATM, call center, PC banking and online banking. Shinhan Bank is expanding its overseas services to the rest of the globe through a network of more than 160 partners in 20 countries.

Shinhan Bank aims to continuously expand its services with local affiliates to expand its local services in the world. In order to expand its API-related services quickly and efficiently, the bank embarked on an initiative to build a large-scale, cloud-based front-end processing system. It also adopted DevOps processes to enable it to use open source and cloud-native service implementation technologies with strong security capabilities.

Shinhan Bank’s main driver for the project was to secure a microservice architecture and capacity to build container-based and cloud-native services as the existing services were built on a monolithic architecture. Shinhan Bank used Red Hat OpenShift to shorten the system development life cycle and gain standardized container technology and microservice development capabilities. OpenShift also provided Shinhan Bank with a microservice architecture that enabled it to use a global clustering OPC (one point copy) system to only run workloads that are relevant to each country’s needs, leading to accelerated services and lower operating costs. Additionally, the solution provides an on-ramp to hybrid cloud as part of its cloud strategy. This is key in providing the bank with the flexibility it requires to move workloads between environments - using between its private cloud for app development and testing, and the public cloud for production and services to its customers.

With origins tracing back to 1875, Heritage Bank is Australia’s largest customer-owned bank and is one of the longest running financial institutions in Australia. Founded in Toowoomba, Heritage Bank prides itself on its “People First” ethos, and is committed to improving an excellent customer experience.

Currently, Heritage Bank is in the midst of a digital transformation to better meet its goal of delivering great customer experiences every time. However, its monolithic 40-year-old core system resulted in siloed teams and limited the bank’s architectural vision. Its business model needed to change, and the bank believed it was necessary to take an outside-in approach when architecting, delivering and evolving a digital platform.

To address that, Heritage Bank engaged Red Hat Open Innovation Labs, and was able to apply three strategies - microservices, APIs and containers - to create highly configurable architecture, to help Heritage Bank respond more quickly to market demands. The immersive nature of the Red Hat Open Innovation Labs experience also resulted in the bank having empowered, multi-disciplinary teams to better support the business.

By powering the new operating model within its IT team with Red Hat solutions, Heritage Bank’s IT team can now support business initiatives more effectively. The solutions include Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat Fuse, Red Hat OpenShift Container Platform, Red Hat Ansible Automation, Red Hat 3scale API Management, and Red Hat Satellite. With improved developer productivity, architecture efficiency and operational cost model, the bank estimates it saved at least 20% of time per developer and reduced the cost of maintaining its platforms significantly. The bank’s newfound agility and speed are helping it to continue to break down complexity, legacy components and capability within its ageing core, and move towards adopting a new, digitally designed and API-enabled core banking system to continue to provide exceptional service to its customers.

Optus serves content and telecommunications capabilities to more than 10 million Australian mobile subscribers and provides enterprise services to many of Australia’s small, medium and large businesses.

As part of its 2020 CX Vision, Optus is aiming to transform customer experience by delivering exceptional value and digital experiences for customers.

To drive customer experience improvements, Optus developed a Cloud Core Contact Centre (C4), a cloud-native platform that allows microservices to be quickly developed and deployed in a DevOps environment with strong security capabilities. C4 breaks down complex monolith systems into smaller services, with each performing a precise functionality. Since a single microservice can be used in various use cases to perform the same function, Optus’ agile teams can prevent repeated efforts, resulting in faster iteration of new customer care functionalities. Optus also managed to adopt DevOps practices with C4. Featuring CI/CD pipelines with embedded security compliance checks, C4 enables the telco to modify architectures and release software without impacting the stability of operations or compromising the security of customer sensitive information.

With all these capabilities, Optus can rapidly develop and integrate new service technology functions – such as voice notes and intelligent routing – across its voice and messaging channels to deliver better customer experience. For instance, the Red Hat OpenShift-backed C4 supports the real-time transcription of customer calls and automation of categorisation of the transcript (also known as voice notes). These moves aim to help Optus’ contact centre agents capture more information from customer calls and reduce the time needed to summarise those calls. C4 also enables Optus’ service operations team to personalise the routing experience for customers who call. By doing so, Optus can help customers more effectively with minimal customer input, which could result in an enhanced customer experience.

As part of its digital strategy, OCBC Bank modernized its technology architecture to enable it to deliver superior customer experience, deepen relationships and to grow its franchise. To realize this goal, OCBC deployed solutions, including wealth management applications, built on Red Hat OpenShift Container Platform. With this platform, OCBC Bank can deliver new digital capabilities with scale and agility across the Group’s business lines and subsidiaries in the region. The platform has enabled the Bank to increase reusability, lower overall cost of investment and increase development efficiency.

Singtel is one of Asia’s leading communications technology groups with a vast network of offices throughout Asia Pacific, Europe and the U.S. Headquartered in Singapore, Singtel provides a diverse range of services including fixed, mobile, data, internet, TV, information and communication technology (ICT), and digital solutions.

The rise of active mobile consumers and digital businesses in Asia Pacific has driven demand for reliable and fast internet connectivity. To address this demand, Singtel deployed Red Hat Ansible Automation.

With Red Hat Ansible Automation, Singtel can use playbooks for configuration management and to automate time-consuming, repetitive tasks such as diagnostics and report generation. This not only helps ensure better stability and network uptime, but also frees up employees from routine work to focus on revenue-generating tasks.

As part of its digital transformation, Alliance Bank deployed the agile Red Hat OpenShift Container Platform to help expedite the roll-out of its Branch-in-Tablet initiative to cut the projected timeline from 18 months, to as little as 4 months for the first version of the bank account opening process working prototype. This solution enables the bank’s customers to open a banking account and activate their debit card, Internet, and mobile banking services in as little as 15 minutes. Today, all Alliance Bank branches nationwide are equipped with this efficient tablet solution.

Alliance Bank’s Branch-in-a-Tablet initiative will soon be extended to include other banking products and solutions. The meaningful collaboration with Red Hat helps Alliance Bank fulfil its brand promise to its customers: delivering fast, simple, and responsive solutions that are aligned to their needs.

HLB is one of Malaysia’s leading financial services institutions providing regional services of wide ranging and innovative financial solutions to countries which include Singapore, Hong Kong, Cambodia, Vietnam and China. These services are delivered through traditional means and comprehensive digital channels – online and mobile banking, as well as a digital branch concept designed to provide complete customer satisfaction with a simple, efficient and seamless experience aided by technology.

With the rapidly-changing financial landscape, coupled with fast-paced technological changes, staying attuned to customers’ expectations and aspirations are key to HLB’s ongoing efforts to develop capabilities, banking products and services that are centred on clients’ needs.

To this end, HLB deployed Red Hat solutions to enhance its application development capabilities while increasing security capabilities and maintaining its existing IT investments and control of its assets. With Red Hat OpenShift Container Platform, and its ability to enable an automated container management process that supports provisioning, deployment, and scaling of containers across multiple hosts/nodes, as well as automatic health checks to enable high availability in expected workloads, the bank can take an innovative approach in developing new services and releasing them to the market at a faster rate.

Red Hat OpenShift also offers an open source architecture that enables applications to run across physical, virtual, public, private, or hybrid cloud infrastructure. This has enabled the bank to adopt an agile and human-centric design methodology that helped them to considerably enhance customer experience through continual improvements and adjustments to the UI/UX. The open source architecture also enabled it to integrate its offerings with WeChat Pay, enabling WeChat users to more easily make payments when visiting Malaysia. Collectively, based on its estimates, the new capabilities helped HLB reduce in-house app development and go-to-market time by 40 to 60%, depending on complexity, and lower the cost to market by 40 to 60%.

According to a recent report, 71% of working age individuals from the middle to lower income bracket in Indonesia have no access to credit last year.

To help boost financial inclusion in the country, PT Bank Central Asia (BCA) sought to become more agile, developing and deploying services in a more responsive manner. This motivated them to move away from its legacy enterprise application integration platform into one that offered API-based integration and enable greater agility.

By deploying Red Hat OpenShift Container Platform and Red Hat 3Scale API Management with the help of Red Hat Consulting, BCA gained a modern architecture based on APIs to integrate its internal systems and applications faster and in a scalable manner. Since the architecture has also been verified to adhere to BCA’s standard IT security policy and governance, it enabled the company’s IT application teams to develop and deploy applications more securely and efficiently. These capabilities helped accelerate time to market of new initiatives and features of existing products, which ultimately empowers the bank to cater its services to the financial needs of both its existing customers as well as the unbanked.

Telkomsel, the largest cellular operator in Indonesia, serves around 168 million customers today and brings telecommunications service access across the country. Being the first to commercially launch 4G LTE mobile services in Indonesia, the company prides itself on consistent innovation to expand its digital business, including digital lifestyle, mobile financial services, digital advertising, Big Data, and Internet of Things (IoT).

Established in 1995, Telkomsel’s legacy systems hindered it from moving faster to accommodate business and customer needs as its business grew. To counter this and increased competition, Telkomsel set out a strategic business direction in 2017 to undergo digital transformation and stay ahead of the curve.

To address the challenge of monolithic and siloed systems, duplicate functions and a complex integration process which required heavy investments of resources just to keep the lights on, the telco embarked on a Digital Core platform and migrated to cloud-native applications using containers and microservices with Red Hat OpenShift, the industry’s most comprehensive enterprise Kubernetes platform, to eliminate duplicate services and accelerate speed to market. API-based services also simplified the integration with third-party partners and enabled it to pilot three new products in its Digital Core project: a browse and purchase product, customer information service and a mobile wallet service.

Since working with Red Hat, Telkomsel has been able to improve its agility, thereby achieving a three-fold improvement in its time to market for delivering new products. Automating its processes has also freed up resources to innovate and improve its customer service levels.

ANZ Bank (ANZ) is one of the five largest listed companies in Australia by market capitalization and a leading bank in New Zealand, serving both consumers and businesses in the region. In 2017, ANZ needed to increase the speed of its software release cycle after the work in their API platform had grown significantly during the previous year. To enable a continuous integration and continuous delivery process, ANZ migrated to a solution based on Red Hat OpenShift Container Platform, Red Hat Enterprise Linux, Red Hat Gluster Storage, Red Hat Ansible Tower, and Red Hat Satellite.

The project began in phases in 2017, with migration of more than 25 services into containers within nine months. Using Red Hat OpenShift Container Platform, ANZ reports it reduced deployment time from hours to minutes, allowed development teams to deploy their own code into production, automated configuration, and enabled zero downtime deployments. The team also engaged Red Hat Consulting to help upskill the team and migrate the solution.

Since its initial rollout, ANZ added a Blue-Green deployment capability - a methodology that creates two identical production environments which enable upgrades to be made in the parallel environment and facilitate rollbacks to the old environment should a problem surface - in a matter of weeks. This created a continuous integration (CI) service that superseded its old CI processes.

The NZ Customs protects and promotes New Zealand at the border.
As part of this role, NZ Customs installed eGates (formerly SmartGates) - an automated self-service passport check system that provides faster border clearance. Between 20,000 and 25,000 passengers use the eGates daily, with international visitor arrivals forecasted to increase by 4.8 percent per annum over the next five years. To enable smoother processing at the borders and to avoid increasing staff workload, NZ Customs embarked on an eGate upgrade project.

With the help of SECTION6, an open source enterprise solutions consultancy and a Red Hat partner, NZ Customs Service developed a solution architecture based on Red Hat Enterprise Linux,Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Fuse and Red Hat AMQ. With this new Red Hat-based platform, NZ Customs Service can more rapidly deliver modern applications and services, helping to modernise its entire portfolio of applications. Using open source technologies also became a catalyst for innovation at NZ Customs, helping to increase productivity and provide better service quality.

The upgraded eGate solution improved processing for both frontline staff and travelers. Based on its internal calculations, NZ Customs was able to increase the number of passengers processed by the modernized eGates, reduce manual processing, and reduce the average time required to process each passenger through the eGates.