Red Hat Support
Supporting you the Red Hat way
Your Red Hat subscription provides access to technical experts and support services to help you successfully build, deploy, and manage your enterprise solutions.
Our approach is open and collaborative, providing you direct access to Red Hat engineers, the latest product knowledge, and best practices.
Together, we can do more.
Red Hat Customer Portal
Access product documentation and connect with Red Hat support.
Visit the Customer PortalThe value of a subscription
Continuous value throughout your journey
With a Red Hat subscription you get the latest enterprise-ready software, trusted knowledge, product security, and technical support from engineers making software the open source way. A subscription delivers new value during each stage of your IT journey and empowers you to contribute and drive innovation with open source software.
Learn more...the ability to understand our business drivers and help formulate a solution, the level of engagement, and the execution and diligence to meeting our needs are the reasons why we consider Red Hat not just a vendor, but a trusted partner to our company.
DON O’CONNOR, MANAGING DIRECTOR, TECHNOLOGY OPERATIONS, MUFG Union Bank N.A. Read more
Customer Portal
The support you need, when you need it, all in 1 place
The Red Hat Customer Portal provides curated product documentation, tools, and technical expertise to help you plan, deploy, and maintain your Red Hat solutions.
Reliable
Technical expertise, guidance, and knowledge are available 24x7, including collaboration with specialty teams by phone or chat.
Proactive
Intelligent tools, technical articles, and verified solutions are available to help you quickly find the answers you need.
Secure
Quickly identify and address vulnerabilities with access to Red Hat Product Security, security alerts, bug fixes, the CVE database, and the security blog.
Visit the Customer PortalAward-winning support
Red Hat has been recognized 6 years in a row as one of "The Year's Top Ten Best Web Support Sites" by The Association of Support Professionals.
We review a lot of websites for our annual 'Ten Best' list, and the fact that the Red Hat Customer Portal has made the cut for 5 straight years really speaks to the company's commitment to providing an exceptional online experience. Congratulations to Red Hat for continuing to deliver a dynamic, innovative, and user-friendly customer portal.
Al Hahn, executive director, Association of Support Professionals Read more
Customer success
Supporting your success
Red Hat Customer Success is a program designed to help you achieve your targeted business outcomes faster by maximizing the impact of your Red Hat subscription. Through continuous engagement and timely delivery of tailored resources, content, and tools, Red Hat Customer Success elevates our collaboration to help you effectively deploy and manage technical deployments and strategically plan for the future.
Technical account management
Plan for today and tomorrow with a Red Hat technical advisor
Skilled
Red Hat Technical Account Managers have deep industry knowledge and technical expertise to help your business successfully deploy new technologies, and develop strategies to maximize your IT investments and meet your business goals.
Specialized
With a thorough understanding of your unique technical environment and goals, Red Hat Technical Account Managers can help guide you through regularly scheduled reviews, proactive planning sessions, and on-site visits.
Strategic
Red Hat Technical Account Managers partner with you to plan for the future using the power of open source technologies. With knowledge of current and future products, these experts help you modernize and secure your infrastructure.
Our Red Hat Technical Account Manager is always right there with us. He’s watching out for us.
JEFF A. WARD, SENIOR MANAGER, STORAGE AND UNIX PLATFORMS, COX AUTOMOTIVE Read more
Red Hat Insights
Modern infrastructure management
Proactively identify configuration risks across your IT environment and resolve them before they impact your business operations.
Delivered as Software-as-a-Service (SaaS), Red Hat Insights identifies key threats to security, stability, and performance and provides clear, tailored, and actionable remediation steps. Gain more visibility and start proactively managing your infrastructure today with advice you can trust.
Hear how Mayo Clinic protects their infrastructure from threats with Red Hat Insights
Learn more about Red Hat Insights
Partner Support
Deliver and support stable, secure, enterprise-ready solutions
We’re committed to excellence with professional online services and support via our award-winning Customer Portal. We continually innovate to improve the user experience for partners and mutual customers. Get technical guidance, resources, and tools to support your customers 24x7.
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Streamlined access
The Customer Portal is the central place to access all of your subscription resources.
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Robust Knowledgebase
Our constantly expanding library helps you find the answers you need when you need them.
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Support escalation
Priority customer support routing accelerates response to unresolved or critical support issues.
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Continuous learning
Red Hat Learning Subscription for partners delivers online learning, hands-on labs, instructor-led videos, and more.
You spoke, we listened
Red Hat is committed to offering an exceptional customer experience. We're listening and taking action on the feedback we receive through social media channels, surveys, and your interactions with Red Hat associates.
Your feedback directly influences improvements across Red Hat products and helps define the future of open source for the enterprise.
See how your feedback accelerates improvements