Our teams collaborate with you to ensure you accomplish your goals with Red Hat solutions. The relationship we build with you is designed to provide you with the tools and resources you need to find success on your IT journey.
We develop a holistic understanding of your experience as a customer by ensuring our support and engineering teams work together.
Our support team works hand in hand with the best engineers in the industry to quickly turn customer feedback into product improvements. This direct line of communication allows us to hone in on proactive fixes that can impact your bottom line.
We have different tiers of support designed to meet your unique needs.
Self-support |
Standard |
Premium |
|
|---|---|---|---|
Access to Red Hat products |
 |
|
|
Access to our knowledgebase and tools in our |
|
|
|
Access to support engineers during standard business hours |
|
|
|
Access to support engineers 24x7 for high-severity issues |
|
We also feature specialized support options that can be tailored to the unique needs of companies of all sizes and industries. The Red Hat® Enhanced Solution Support offering reduces downtime and boosts confidence through access to senior level engineers, as well as resolution and restoration SLAs—helping you stay up and running as you innovate, scale, and deploy. Our engineers help restore your operations quickly and accelerate the path to final resolution, identifying the root cause which helps protect against recurrences in the future. Enhanced Solution Support engineers, who are already familiar with your environment, will be there to assist with critical issues in production environments so that you can consistently deliver the cloud services your customers demand. This offering is available for Red Hat OpenShift® and Red Hat OpenStack® Platform customers.
Connect with a technical adviser for collaborative planning and specialized guidance. Our Technical Account Managers help you streamline deployments, resolve issues, and shape your technology strategy to meet your toughest business challenges.
Explore Technical Account ManagementWe’ve evolved the traditional software subscription model, combining the best elements of our services to exceed customer expectations. The Association of Support Professionals has honored Red Hat’s Customer Portal as one of “The Top Ten Best Support Websites” for 9 years running.
See why the Customer Portal keeps earning industry recognition
We have found the support from Red Hat to be exemplary. Whenever we need anything from them, they have given it … Red Hat is now our backbone. Our business cannot run if Red Hat is not there.
We cannot afford the service to go down. Too many people depend on it. Red Hat is a trusted vendor. Our customers can have faith in us...If there is an issue, Red Hat support means it can be addressed quickly.
I like the fact that they really dig into things and then provide answers. As the single Linux guy, I kind of need that second admin next to me sometimes to say, "Hey, what about this?" and I am able to do that through the portal. I get my questions answered and trouble tickets resolved.
We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.
