Together, we can do more. This is a pillar of the open source community. And it is how Red Hat approaches support.
Technical expertise, guidance, and knowledge are available 24x7, including collaboration with specialty teams by phone or chat.
Technical articles, solutions, videos, and more for you to reference, comment on, and rate. You might even find an answer to your problem before you ask the question.
Customers and partners get our security alerts, bug fixes, CVE database, security blog, and help from Red Hat Product Security to identify and address vulnerabilities.
Your Red Hat subscription gives you access to enterprise-grade software and updates as well as information and support services that span your entire application infrastructure, life cycle, and architecture.
Red Hat maintains relationships with thousands of software and hardware vendors to certify the performance of your critical applications on Red Hat software.
Our engineers work in open source communities to build the technology that becomes part of Red Hat's products. You get the ability to influence the future of the technology you use and need.
We saved some time by engaging Red Hat’s professional services team and the entire [PaaS] implementation was complete in one week.JAMES LUCAS, MANAGER, SYSTEMS SERVICES, APPLICATIONS SERVICES, UNIVERSITY OF TECHNOLOGY, SYDNEY Learn More
Delivering value for customers
We strive for an excellent support experience with a Red Hat subscription, and the top priority of the Partner Support program is to help you create the best experience for our mutual customers.
Support for Alliance, cloud, and embedded partners
Red Hat Partner support makes it easy for you to own the relationship and interactions you have with your end customer while we support you in solving customer problems with Red Hat expertise and resources.
Technical support at the appropriate level
Partners receive 24x7 technical support and access to Red Hat expertise and knowledge through the Red Hat Customer Portal.
We don't just want to sell you software, we want to be your strategic partner. We want your business to grow and thrive using Red Hat solutions, by making sure your enterprise solutions meet and evolve with your business needs. That's the goal of our Technical Account Management.Learn more