Go beyond support by engaging with our experts

Our teams collaborate with you to ensure you accomplish your goals with Red Hat solutions. The relationship we build with you is designed to provide you with the tools and resources you need to find success on your IT journey.

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Configured for your success

We develop a holistic understanding of your experience as a customer by ensuring our support and engineering teams work together.

Our support team works hand in hand with the best engineers in the industry to quickly turn customer feedback into product improvements. This direct line of communication allows us to hone in on proactive fixes that can impact your bottom line.


Find the right level of support

We have different tiers of support designed to meet your unique needs.

Self-support

Standard

Premium

Access to Red Hat products

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Access to our knowledgebase and tools in our
award-winning Customer Portal

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Access to support engineers during standard business hours

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Access to support engineers 24x7 for high-severity issues

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Still not sure which option is right for you? View further details about our support levels or contact us for help choosing the right fit.

Personalized support

Connect with a technical adviser for collaborative planning and specialized guidance. Our Technical Account Managers help you streamline deployments, resolve issues, and shape your technology strategy to meet your toughest business challenges.

Explore Technical Account Management

Award winners since 2011

We’ve evolved the traditional software subscription model, combining the best elements of our services to exceed customer expectations. The Association of Support Professionals has honored Red Hat’s Customer Portal as one of “The Top Ten Best Support Websites” for 9 years running.

See why the Customer Portal keeps earning industry recognition
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What they're saying

We have found the support from Red Hat to be exemplary. Whenever we need anything from them, they have given it … Red Hat is now our backbone. Our business cannot run if Red Hat is not there.

Red Hat support proved invaluable. Any issues during implementation were solved quickly and transparently.