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Our teams collaborate with you to ensure you accomplish your goals with Red Hat solutions. The relationship we build with you is designed to provide you with the tools and resources you need to find success on your IT journey.
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We develop a holistic understanding of your experience as a customer by ensuring our support and engineering teams work together.
Our support team works hand in hand with the best engineers in the industry to quickly turn customer feedback into product improvements. This direct line of communication allows us to hone in on proactive fixes that can impact your bottom line.
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We have different tiers of support designed to meet your unique needs.
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Access to support engineers 24x7 for high-severity issues |
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Still not sure which option is right for you? View further details about our support levels or contact us for help choosing the right fit.
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We’ve evolved the traditional software subscription model, combining the best elements of our services to exceed customer expectations. The Association of Support Professionals has honored Red Hat’s Customer Portal as one of “The Top Ten Best Support Websites” for nine years running.
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We have found the support from Red Hat to be exemplary. Whenever we need anything from them, they have given it … Red Hat is now our backbone. Our business cannot run if Red Hat is not there.
Red Hat support proved invaluable. Any issues during implementation were solved quickly and transparently.
