Red Hat Technical Account Management
Tailored guidance from trusted experts
Achieve your organization’s goals by working in collaboration with a Red Hat Technical Account Manager (TAM) to optimize your ROI, mitigate risk, and communicate your business value.
Unlock the full business value of our technical strategy and expertise
Get ahead of the challenges that complex enterprise IT environments can bring to your organization, including unplanned downtime, limited in-house expertise, and inefficient use of software to create optimal workflows. Using Red Hat Technical Account Management services provides teams with comprehensive technical guidance and support while offering services like roadmap insights, case resolution, and more.
Maximize your IT investment with technical account management
Turn technical knowledge into measurable outcomes
4 weeks faster time-to-market
Streamline development cycles and remove configuration roadblocks. Red Hat TAMs work with our engineering resources to accelerate profit realization. According to the study, interviewed customers achieved US$3.0M in revenue gains over 3 years from faster time-to-market. They also deployed revenue-generating software features up to 4 weeks faster in year 3.
70% reduction in unplanned system downtime
Protect your critical infrastructure—and 40% of your developers' time. Our TAMs provide organizations with proactive log analysis, custom scripting, and architectural health checks to keep systems secure and stable. Additional proactive support helped the composite organization avoid 5 minor outages per year, resulting in US$196K in saved risk exposure over 3 years.
Payback in less than 6 months
Maximize your investment. TAMs act as an extension of your team to convert reactive troubleshooting into a proactive approach. Teams reclaim lost engineering hours, and the composite organization saw a 386% return on investment (ROI) and a US$745K value increase in developer productivity over 3 years.
See the real-world impact of using TAMs
Hear from the Red Hat customers who benefited from the support provided by our technical experts to meet their technology goals.
NTT Data Group refines Unified Development Cloud with TAM
Learn how our Red Hat technical experts helped the Japan-based IT services company customize Red Hat OpenStack Platform.
TIM Group migrates to Red Hat OpenShift 4
Explore how the leading information and communications technology company migrated its critical business support systems by working with trusted Red Hat technical experts.
Porsche Informatik accelerates compliance and growth
See how this automotive trading company ensured compliance in a tough regulatory landscape using Red Hat Advanced Cluster Management and the expertise within TAM services.
Get the benefits of a dedicated Red Hat technical advocate
Having a Red Hat TAM on your team provides you with access to a professional with deep knowledge of your environment and extensive technical capabilities. They act as an extension of your team, providing proactive analysis, anticipating issues before they occur, and ensuring your systems align with your long-term needs.
Whether you need support in aligning your long-term technology strategy with Red Hat product roadmaps, reinforcing security and compliance to mitigate threats and vulnerabilities, accessing direct lines of communication to Red Hat's product engineering and support teams, or other support services, your TAM is available to you and your team to help guide you.
Level up your enterprise IT systems—and technical knowledge
TAM for Red Hat products
Red Hat Training and Certification
Gain a competitive advantage by strengthening your technology skills to evolve with the shifting technology landscape.
Red Hat Consulting
Optimize your IT infrastructure with the expertise of Red Hat experts and solutions.
