4 ways a Red Hat Technical Account Manager can help you
1. Gives you one trusted contact
As your single point of contact for everything Red Hat, your Technical Account Manager (TAM) will help resolve issues, and work closely with Red Hat’s engineering teams to advocate for your future product needs.
2. Makes your success their top priority
TAMs help you achieve business objectives using Red Hat technology by anticipating issues that can block success.
3. Plans ahead for you
A TAM makes sure you are taking advantage of the latest product enhancements and considers how product updates and migrations will affect your organization.
4. Provides ongoing support and improvement
TAMs learn your business and identify how Red Hat can help your operations—with a focus on security and regulatory compliance—and support your organization with enablement workshops.
How TAMs have helped other organizations
Building and managing applications and IT infrastructure is a complex task for even the most skilled team. Some organizations don’t have all the skills they need in house, which can result in software being left unmanaged or undermanaged.
New Zealand digital service provider Spark
Telecommunications
We have nothing but praise for the TAM engagement and the assistance they gave our infrastructure team. This deployment was our first with Kubernetes, and Red Hat helped make it a success.
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Brazilian department store chain Havan
Retail
The close relationship between Red Hat and Service IT, with dedicated staff working exclusively on this project, made it easier to get things done.
Swiss insurance company Helvetia
Financial Services
Working with our TAM gives us confidence in knowing a problem will definitely be solved...Instead of just opening a ticket, he provides a single point of contact between Red Hat and our teams. It’s good to have someone who really pushes to find solutions for difficult issues and advocates for us.
Argentine Ministry of Health
Healthcare
Working with Red Hat means more than just adopting software...They helped our teams develop their skills, as well as learn more about available tools and updates, to make better decisions independently.
Taiwan’s National Center for High-Performance Computing
Government
When our team encounters an urgent issue, they can directly message Red Hat’s technical consultants through the instant messaging ticket system...they always get a quick response. We definitely sense the high level of thoughtfulness in the technical support provided by Red Hat Technical Account Management.
