ANZ

Australia and New Zealand Banking Group Limited (Australia) Digital Transformation
Hybrid Cloud Infrastructure

Australia and New Zealand Banking Group Limited is one of the four largest banks in Australia, and the number one bank in New Zealand, serving over 8.5 million retail and business customers, operating in more than 30 markets including Australia, New Zealand, Pacific Region, Asia, UK, Europe and North America.

As ANZ Bank set out to improve the financial well being and sustainability of customers through its portfolio of services, tools, and insights, it recognized very early on the importance of investing in digital to modernize workloads and differentiate itself from competitors. With their current implementation of Red Hat OpenShift 3.11 approaching end of life, the bank worked with their account team and Red Hat Consulting to develop a roadmap that would enable them to migrate their existing applications to Red Hat OpenShift 4, while minimizing risk and avoiding any major disruption.

To do this, ANZ Bank used Red Hat Service Interconnect, a solution that enables agile, portable and secure communication across environments. The solution helped the bank to more securely connect applications across environments, enabling developer teams to move them as they were ready, without needing elevated privileges or dependencies on network operations. This resulted in a streamlined migration and improved developer experience, as well as maintaining uninterrupted transactions for the bank’s retail and commercial customers. Digitalizing these workflows has reduced the amount of engineering resources required to complete the project.

Shifting IT architectures can be a very complex and lengthy process, especially when you take into consideration the costs and risks involved. Migrating our OpenShift applications presented similar challenges. The Red Hat team worked closely with us to evolve and help bring Red Hat Service Interconnect to market and enable us to take advantage of the agility and scalability that it offers. This has allowed us to not only increase the productivity of our developers but also retain a high level of customer satisfaction. With the success we’ve seen on the initiative, we can rightly say that our decision to go digital-first in investments has been the right one in these economic times.

Peter Tsatsaronis, product area lead, wholesale digital, ANZ Bank

ING Bank Limited (Australia) Automation
Hybrid Cloud Infrastructure

ING changed the way Australians bank more than 22 years ago by launching the country’s first branchless bank. ING now offers Australians home loans, transactional banking, superannuation, credit cards, personal lending, insurance, and wholesale banking services. Today, ING is Australia’s most recommended bank[1] and fifth largest main financial institution[2]. It’s also Canstar’s Bank of the Year and has been since 2020.

As a longtime Red Hat customer, ING has used Red Hat solutions to improve automation, drive efficiency and accelerate cloud adoption. Working with Red Hat has allowed ING to accelerate the adoption of a microservices based architecture. ING’s technology department was further faced with the task of integration and operations of traditional and modern cloud based workloads across the bank’s existing ecosystems. Leveraging Red Hat OpenShift and Red Hat Ansible Automation Platform has supported ING in uplifting its capability that will assist the bank in the adoption of a more efficient hybrid cloud operating environment to drive innovation and address complexity.

It’s an honor to receive this award from Red Hat. This recognition is a testament to ING’s incredibly diligent technology team who are always focused on simplifying the technology environment and pursuing operational excellence, in order to continually enhance customer and employee experience. Thank you to Red Hat for assisting us in doing this.

Linda Da Silva, chief information officer, ING Australia

Southern Cross Health Society (New Zealand) Cloud-Native Development
Digital Transformation

Southern Cross Health Society opened for business in 1961, introducing health insurance to New Zealanders and establishing itself as one of New Zealand’s most trusted brands. Southern Cross was established because its founders believed New Zealanders should have ongoing access to private healthcare options. Over the years, Southern Cross has expanded its community of care and now helps more New Zealanders than ever to look after their health and wellbeing, travel plans, and pets.

One of the organization’s main objectives was to move away from manual processes and monolithic platforms to provide customers with a better digital experience through online services and mobile applications. They also provide services to their healthcare partners, so centralized integration capabilities are crucial for this purpose.

To enable this, Southern Cross used a managed service for Microsoft Azure Red Hat OpenShift (ARO), unlocking access to a modern, microservices platform that enables essential services such as API management and streaming. The fully managed service gave Southern Cross the flexibility and scalability to grow with demand, without having to pump in extra investments or manpower to manage the platform. ARO has also provided huge cost savings for Southern Cross, boosting productivity and reducing the time to market. This has allowed healthcare partners and insurance clients a much-improved experience in handling their insurance policies as most of these processes are now automated.

As a healthcare provider, it is important to us to provide exceptional customer experience not only in the healthcare services we deliver but also how they communicate with us. For us, delivering digital services is important to enable this. Migrating to the Azure Red Hat OpenShift has greatly revolutionized the way we work, ​​allowing us to innovate faster and add new features and services. This has helped fulfill our commitment to provide the best customer experience as well as offer centralized integration capabilities to our healthcare partners.

Sam Koo, head of platforms, Southern Cross Health Society

China

BMW Brilliance Automotive Ltd. Digital Transformation
Resilience

Established in May 2003, a joint venture between the BMW Group and Brilliance China Automotive Holdings Ltd., BMW Brilliance Automotive Ltd. (BBA) oversees the research and development, procurement, production, sales, and after-sales services of BMW automobiles in China. BBA is dedicated to providing sustainable premium personal travel services and leads in promoting sustainability across the entire value chain in the Chinese automotive industry. BBA operates a cutting-edge production facility in Shenyang, with additional offices in Beijing and Shanghai. They also have a subsidiary, LingYue Digital Information Technology Co., Ltd., with offices in Beijing and Nanjing. The company employs nearly 26,000 people and collaborates with around 430 local suppliers, maintaining its position as the largest taxpayer in Shenyang for 17 consecutive years.

As a global and domestic leader in digital transformation, BBA takes the lead in the industry by leveraging Red Hat OpenShift to decouple its industrial control systems. This achievement involves successfully containerizing traditional industrial control logic and deploying it onto standard PC servers. Not only does this significantly reduce future costs related to the construction and management of industrial control systems, but it also unifies the technology stacks in the fields of operational technology (OT), industrial internet of things (IIOT), and industrial information technology (IT). This streamlines the integration of data, providing the essential foundation for realizing next-generation industrial digital technologies such as extensive predictive maintenance, Digital Twin, and distributed Manufacturing Execution Systems (MES).

China Southern Asset Management Co., Ltd. Digital Transformation
Cloud-Native Development

Southern Asset Management Co., Ltd. (Southern Asset Management) is one of China’s first domestic asset management companies that was approved by the China Securities Regulatory Commission. Through sustained and stable investment performance and comprehensive professional client services, Southern Asset Management has gained recognition and trust from a wide range of fund investors, social security councils, and pension and institutional clients – maintaining its place at the forefront of the industry.

As one of the top players in the industry, Southern Asset Management recognizes that digital and intelligent transformation is an industry trend, and building an in-house information-rich, intelligent asset management system is one of the core elements essential for supporting and ensuring the rapid growth of the business. Leveraging Red Hat's open-source application ecosystem, Southern Asset Management has acquired various software resources, including Red Hat OpenShift, transition from Infrastructure as a Service (IaaS) to Platform as a Service (PaaS). This transition allows the company's developers to focus on business functionality development without the need to address hardware, network, and related hardware and software issues. Additionally, it significantly increased application development efficiency, reduced system maintenance complexity, and enhanced system fault recovery capabilities, providing robust support for the company's in-house construction of a digital/intelligent asset management system.

Chint Anneng Digital Power (Zhejiang) Co., Ltd. Digital Transformation
Hybrid Cloud Infrastructure

Guided by the two major national strategies of "2060 Carbon Neutrality" and "Rural Revitalization," Chint Anneng actively explores emerging markets and focuses on providing comprehensive solutions for cooperative development, sales, surveying and design, installation, and after-sales operation and maintenance of rooftop photovoltaic systems for rural users. As a household photovoltaic industry company, Chint Anneng has accumulated over 1 million users, with a market share of over 30% in the market.

With the rapid growth in demand for household photovoltaics, there is a pressing need to enhance Chint Anneng’s digital capabilities in marketing, services, operations, and asset management. The organization then initiated the Chint Anneng Next-Generation Business Operations Platform project to create agile and efficient service capabilities to adapt to rapid business growth and respond swiftly to industry demands – with the goal of expanding globally. It became imperative to adopt a hybrid multi-cloud approach, and collaborating with Red Hat enabled Chint Anneng to facilitate open collaboration between its developers and various cloud vendors, leading the way for innovative development in the photovoltaic sector.

Morgan Stanley Management Service (Shanghai) Limited Automation

Morgan Stanley has over 80,000 employees worldwide, primarily engaged in investment banking, securities, wealth management, and investment management. Established for 88 years, the company has offices in over 42 countries and regions globally. In May 2023, Morgan Stanley received approval from the China Securities Regulatory Commission to establish Morgan Stanley Futures (China) Co., Ltd., becoming one of the first international financial services companies to set up a wholly-owned futures company domestically. In July 2023, Morgan Stanley International Bank (China) Limited received regulatory approval to commence its general category derivative product trading business.

While continuously expanding its range of financial services and products, Morgan Stanley has decided to implement enterprise-level infrastructure management to achieve digital transformation and maintain exceptional service standards. Leveraging Red Hat Ansible Automation Platform, Morgan Stanley has established a comprehensive set of automated operations solutions to address the challenges related to the rapid expansion of infrastructure resources and the limited availability of human resources in IT resource management.

India

Infosys Limited Automation
Resilience

Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of its people work to amplify human potential and create the next opportunity for people, businesses, and communities. The company enables clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, it expertly steers clients, as they navigate their digital transformation powered by cloud and AI. It enables them with an AI-first core, empowers the business with agile digital at scale and drives continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from Infosys’ innovation ecosystem. Infosys is deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Infosys wanted to move away from legacy automation tools to provide a risk-free environment for their internal projects and clients. Infosys collaborated with Red Hat to achieve automation at scale with Ansible playbooks. The company also wanted to develop an end-to-end automation solution to help address security vulnerabilities by adhering to security standards, best practices, and IT service management (ITSM) requirements. This collaboration enabled the implementation of over 60 automated workflows and reduced the process of legacy patching by nine days.

With expertise in next-gen digital services, Infosys is empowering businesses to accelerate their cloud transformation journey and realize business value. We believe it is critical to prioritize a secure environment to ensure our customers can use our digital services with peace of mind, without being exposed to cyber risks. Through this strategic collaboration with Red Hat, we will continue to help our clients achieve automation at scale, accelerate growth and innovation.

Balakrishna D.R., executive vice president and global head – AI and Automation, Application Development & Maintenance, Infosys

Jio Platforms Limited Digital Transformation
Hybrid Cloud Infrastructure

Jio Platforms Limited is the digital arm of Reliance Industries and is responsible for digital transformation across Reliance Industries, India’s largest and most profitable private sector company. Having established a market positioning in several sectors in India, such as retail, oil, petrochemicals, and digital services, Reliance Jio Infocomm Limited, a subsidiary of Jio Platforms Limited has built a world-class all-IP data-strong future-proof network using 4G LTE and 5G technologies. Jio Platforms is powering the 5G rollout of Reliance Jio with its indigenous 5G stack. It offers an end-to-end 5G solution consisting of 5G Radios, a complete 5G Core Network, AI/ML ATOM platform for 4G/5G, MANO for cloud CNF orchestration, ACI for cloud infrastructure deployment as well as the Cloud-native OSS/BSS Platforms.

The exponential growth of data has forced telecommunication companies worldwide to accelerate their digital transformation journeys. To thrive in a hypercompetitive and price-sensitive market like India, Jio Platforms had to shift from its vertical cloud silo approach to a multi-hybrid cloud platform.

JPL has deployed its Cloud Native 5G/4G Combo Core for millions of subscribers and massive user plane capacity in the Jio network. To meet the challenges of scalability, reliability, and interoperability, the base operating system used by these solutions is Red Hat Enterprise Linux (RHEL).

RHEL facilitates efficient workload migration, provides consistent management, visibility, and security capabilities from development to production, for public, private, hybrid, and multi-cloud infrastructure. It provides the cross-infrastructure consistency, workload portability, and streamlined operations needed to move traditional and containerized workloads from the datacenter to edge locations.

Jio has disrupted the digital services landscape in India with its modernized, no–legacy, digitally evolved, data & AI-driven platform and infrastructure. Jio is pleased to be able to tap into the ecosystem support that Red Hat offers and to create an edge by leveraging its solutions and deliver a superior network experience for every consumer, home, and enterprise in India and the world.

Kiran Thomas, president and chief executive officer, Jio Platforms

STELLANTIS Digital Transformation
Cloud-Native Development

Stellantis is one of the world’s leading automakers with a constellation of 14 iconic automotive brands globally. In India, Stallantis has invested over €1 billion since 2015 to develop a sustainable footprint in the country and grow its brands. India is a major sourcing hub for vehicles, components, and mobility technologies and hosts the heart of Stellantis ICT while strongly contributing to global software development. With a team strength of 700+ empowered employees, aligned across the business, IT functions, software, and CoEs in Chennai, Bengaluru, and Hyderabad, Stellantis Digital Hubs in India drive continuous digital innovation and encourage software enhancement to create customer delight, operational excellence, and competitive advantage.

Stellantis needed to transform its IT infrastructure to increase operational continuity, decrease downtime in its production process and eliminate as much of the error-prone human interaction in the release process as possible. The company also needed to create environments that are easily portable and apply a continuous integration (CI) and continuous deployment (CD) methodology to infrastructure.

The implementation of Red Hat OpenShift Service on AWS enabled Stellantis to integrate multiple IT systems and help developers collaborate within and across projects, resulting in flexibility and faster development of apps. Stellantis will also benefit from the platform's automated scalability capability to optimize costs by scaling the additional compute capacity in the cluster as and when load increases on the application.

Stellantis has been at the forefront of leading digitisation across the auto value chain globally and in India. With Red Hat, it has been a great journey and fruitful collaboration to drive the uptake of integrated digitisation and offer a smarter, customer-centric future.

Adopting the managed service offering provided by Red Hat made a big difference for Stellantis. The expertise and support of a trusted partner have helped Stellantis maintain its IT infrastructure and ensure operational continuity for some of the business-critical applications and interfaces. This helped Stellantis focus on its core business and what it does best, while Red Hat handled the operational aspects of the platform.

Riby Sony Thomas, India ICT Head, Stellantis

IndusInd Bank Ltd. Digital Transformation
Cloud-Native Development

IndusInd Bank has designed the Enterprise Payment Hub with the help of Red Hat OpenShift Container Platform, a scalable and robust centralized payment system, thereby helping IndusInd Bank in offering seamless customer service further enhancing its customer experience.

The Digital Transformation category recognizes organizations that have successfully made the transition into a truly digital enterprise, overcoming and addressing business challenges with digitalization.

The Automation category celebrates organizations that have effectively harnessed automation to transform their organizational processes, workflows, and tasks.

The Hybrid Cloud Infrastructure category showcases organizations that have demonstrated creative and collaborative use of public, private, and open cloud deployments.

The Cloud-Native Development category highlights organizations that have effectively used agile methodologies to speed up the innovation and development of successful business applications that have made an impact on customers.

The Resilience category shines a spotlight on organizations that have successfully overcome business challenges and disruption, continuing to exceed business goals and customer expectations with open source.

This award is a testimony of our effort in transforming IndusInd Bank into a state-of-the-art digital bank. We have enhanced the bank’s market positioning with a faster and more reliable payment ecosystem using Red Hat’s enterprise open source technology.

Shiv Bhasin, chief transformation officer, IndusInd Bank

Indonesia

PT. Bank Rakyat Indonesia (Persero), Tbk. (BRI) Cloud-Native Development
Digital Transformation

As the oldest and largest state-owned bank in the country, Bank Rakyat Indonesia (BRI) is currently one of the largest Indonesian companies in terms of market capitalization. Traditionally focused on providing banking services for micro, small, and medium enterprises, BRI wanted to generate new revenue streams via retail banking and had to adapt to the shifting demands of consumers that were increasingly digital-minded. To attract a younger demographic, BRI launched its BRI mobile banking app (BRImo) in 2019. However, this version of BRImo was unable to be scaled up to keep pace with customer demands.

To provide fast, efficient, safe and easy-to-access financial services to capture this group of potential customers, BRI turned to Red Hat to modernize its enterprise applications and optimize the BRImo app. The use of Red Hat OpenShift Container Platform has allowed BRI to improve the scalability, agility, and responsiveness of BRImo, leading to higher customer satisfaction and retention. These upgrades have led to a 68% YoY user growth for BRImo in 2022.

Red Hat’s cutting-edge technologies greatly empowered BRI to drive new growth engines and capture the millennial segment of customers through digital initiatives, which have always been ranked high on our stakeholders’ priorities. Our BRI applications running on Red Hat OpenShift Platform have improved agility in terms of scaling the workload and enhanced user experiences with new features that can be released timely and more often. This has accelerated our capabilities to deploy new versions of the application to respond to customer preferences in UI/UX experience, building our brand reputation as a reliable financial institution.

Nyoman Sugiriyasa, Executive Vice President for Application Management & Operations, BRI

PT. Bank OCBC NISP, Tbk Automation
Cloud-Native Development

Bank OCBC NISP has adopted Red Hat OpenShift and Red Hat Ansible Automation Platform. Red Hat OpenShift and Ansible Automation are helping increase developer productivity and to help launch products and services on the ONe Mobile application more quickly and scalably. In addition, using Red Hat OpenShift, together with Ansible Automation means Bank OCBC NISP’s IT teams can automate repetitive tasks, freeing up time to focus on more high-value activities, which can increase efficiency and productivity. This collaboration helps improve the customer experience for ONe Mobile customers, namely the mobile banking application for Bank OCBC NISP individual customers.

The ONe Mobile application, which was launched in 2018, is a mobile banking application that helps Bank OCBC NISP's individual customers to grow and manage their finances. As of June 2023, the number of ONe Mobile transactions has increased by 63% and the transaction value has increased by 67% YoY. This shows good acceptance from customers of ONe Mobile's features that can support their financial needs, both for their wealth management and for daily transactions (daily banking).

As digital transformation accelerates, we realize that Banks must also adopt digitalization – therefore, Bank OCBC NISP adopts agile methods and undergoes technological infrastructure modernization. This is done so that the Bank can continue to compete, collaborate, and be ready for the future. This acknowledgement from Red Hat is a testament to Bank OCBC NISP’s commitment to foster innovation in our products and services, so as to provide a comprehensive experience for our customers.

Komang Artha Yasa, Technology Division Head, Bank OCBC NISP

Taiwan

KGI Securities Digital Transformation

KGI Securities, a wholly owned subsidiary of China Development Financial (CDF), is a market leader in a broad range of areas, including wealth management, brokerage, proprietary trading, underwriting, fixed income and a variety of derivatives products. KGI Securities provides clients with a full range of financial products for investment as well as wealth management services and assistance with fundraising in domestic and foreign capital markets.

To enhance business agility and strengthen KGI Securities’ competitive advantage in the financial sector, KGI Securities deployed modern technologies and architectures allowing its core systems to support digitized business processes and decision-making. By adopting Red Hat OpenShift , KGI Securities streamlined processes, automated operations and adopted agile development practices. This successfully reduced system downtime while enhancing its performance and significantly improved user experience, leading to increased user satisfaction.

Adopting Red Hat OpenShift technologies has resulted in enhanced digital services, streamlined processes, and user-friendly interfaces. These efforts have contributed to providing customers with more innovative products and solutions, creating excellent end-to-end user experiences. The project has also equipped employees with modern tools to work more efficiently and effectively, fostering a culture of innovation within the organization.

Lyndon Huang, Executive Vice President, KGI Securities

National Taiwan University Hospital, (NTUH) Digital Transformation
Cloud-Native Development

Founded in 1895, the National Taiwan University Hospital (NTUH) has nurtured countless professionals in medicine. It is renowned for the clinical care it offers and is highly trusted by the people of Taiwan. NTUH currently employs over 6,700 staff, with a capacity of around 2,600 beds, and serves over 8,000 outpatients on a daily basis. Hospital business processes require privacy protection and prevention of external attacks and internal misuse when interacting with external systems, which help prevent unauthorized access and data breaches. The growth and changes in hospital operations also necessitated a solution that would allow NTUH to quickly respond to business growth and changes.

Working with Red Hat has allowed NTUH to monitor and integrate applications, emphasizing security and privacy protection, and to have flexible scalability to meet the business needs of its hospitals. Red Hat solutions enhanced NTUH’s efficiency, reduced risks and facilitated business growth and adaptation.

NTUH has always developed its primary medical systems in-house, with minimal utilization of open source solutions as part of its infrastructure. Consequently, we have limited familiarity with open source solutions. Working with Red Hat has enabled us to embrace open source solutions while carrying on with NTUH’s tradition of providing high-quality and top-notch medical services. Red Hat has offered us a new platform choice to plan for digital transformation, and we expect that this will enable us to undertake a comprehensive overhaul of our system architecture, ensuring a more innovative and modern infrastructure that can meet the evolving needs of people.

Chiuan Jung Chen, Director, National Taiwan University Hospital (NTUH)

Thailand

TMBThanachart Bank Public Company Limited (TTB) Cloud-Native Development

TMBThanachart Bank Public Company Limited (ttb) is a result of a merger between TMB Bank Public Company Limited (TMB) and Thanachart Bank Public Company Limited (Thanachart) in 2021. ttb aims to improve the financial well-being and deliver a great financial experience for customers by combining the unique strengths of both organizations.

Post-merger, it was critical for ttb to integrate all IT assets and systems to better serve TMB and Thanachart customers. The bank wanted to leverage technology that could further support its digital banking strategy. Red Hat OpenShift Container Platform supported ttb in providing a reliable digital platform for a stronger customer experience. OpenShift has also helped speed up the development and enhancements to the bank’s consumer-facing applications. In addition, ttb built a new internet banking platform, Business One, for corporate and SME customers, supported by OpenShift .

In doing so, ttb offered a world-class digital solution and platform to support business customers and provide greater choice. The bank’s innovation efforts and use of enterprise open source also contributed to strong growth in the volume of digital transactions.

TTB is driving the bank forward through greater possibilities offered with digital solutions, for example through the concept of Humanized Digital Banking. Or, digital banking that is friendly, familiar, and easy to use to support every need. We aim to provide an experience with better service to the bank's customers, and to be leaders in creating a better financial life for people of Thailand, today and in the future. Winning the 2023 Red Hat APAC Innovation Awards reinforces another level of success for the company. The Bank is committed to continuously developing applications in order to deliver a great banking experience - one further example of success I’m pleased to share is that there are currently more than 4.8 million customers using the Bank's ttb touch service.

Sutthikan Rungsrithong, Chief Information Officer, TTB

ANZ

Tambla Workforce Solutions Digital Transformation
Automation

Tambla provides intelligent workforce solutions to organizations with large “shift-based” essential workforces. They work with enterprise companies and government organizations across a range of sectors – to provide industry leading, intelligent HR technology solutions that help to optimize the management and payment of their essential workers. One of Tambla’s key solutions is the processing of payroll for hundreds of thousands of health workers each pay period.

Tambla inherited an aging platform through a business acquisition that was slow and in need of improvement. To deliver performance optimization across these data processing-intensive payroll services, Tambla turned to Advent One, a Red Hat Premier Partner, who designed and quickly deployed a solution based on Red Hat Enterprise Linux, Red Hat Ansible Automation Platform and Red Hat Satellite. As a result, Tambla saved months of migration effort and delivered huge efficiency gains. Processes that previously took six hours now take an hour or less to complete and the new solution delivered improved security functionality and availability of these critical services customers rely on to run their businesses.

A lot of our customers, including government organizations, operate in highly controlled work environments where processing the payroll on time is critical to the business and cannot be compromised. Migrating our systems to a modern enterprise platform with automation and management from Red Hat has revolutionized how we work and allowed us to focus on the delivery of critical services our customers rely on to run their businesses. With Red Hat’s technology and Advent One’s support, we now have access to far more storage and compute resources that deliver higher performance at a fraction of the cost of the previous systems.

Richard Mitton, Chief Information Security Officer, Tambla

Suncorp Group Digital Transformation
Hybrid Cloud Infrastructure

Suncorp is one of Australia's largest financial services companies offering a diverse portfolio of insurance and banking products and services through some of Australia and New Zealand's most recognized financial brands. Through the adoption of Red Hat open source technologies, Suncorp is able to respond to the changing business needs faster.

Suncorp prioritized the delivery of digital-first and personalized experiences for its customers as part of its strategic effort to modernize their enterprise technologies and drive further business growth. To create these new customer experiences, Suncorp needed a reliable multi-cloud development platform that could enable their developers to build new applications quickly and sustainably at a low cost. For doing this, Suncorp implemented Red Hat OpenShift Service on AWS (ROSA) and Azure Red Hat OpenShift (ARO) to build an integrated development platform that allowed developers to build secure and scalable applications quickly while complying to financial security standards.

At Suncorp, we have been progressively modernizing our technology environment, leveraging cloud services, to take advantage of the agility, scale and pace of delivery it offers. Digital-first has been a key priority for Suncorp’s technology strategy as we deliver more personalized experiences to meet the needs of digitally savvy customers. Red Hat OpenShift enables Suncorp’s developers the ability to deliver software more rapidly, in a secure and standardized environment, that is highly portable giving us flexibility in the future.

Charles Pizzato, Executive General Manager of Infrastructure, Technology and Transformation, Suncorp Group

China

China Mobile Group Guangdong Co., Ltd.Automation

China Mobile Group Guangdong Co., Ltd., is a professional subsidiary of China Mobile Communications Corporation, a leading telecommunications services provider in China. It provides mobile voice and data services, wired broadband and other information and communication services to more than 100 million users in Guangdong, China. Its operating income ranks first among all communication companies in China.

To enhance their cloud business, China Mobile Group Guangdong hopes to adjust and protect cloud infrastructure more quickly through automated operation and maintenance. With the help of Red Hat Consulting, the telecommunications company aimed to reduce the complexity of their applications and environments, meet demanding customer SLAs and free up resources for business innovation. To overcome these challenges, it used Red Hat Ansible Automation Platform to deploy a unified automation platform for cross-domain management, realizing the automation of inspection, patch upgrade, operating system upgrade, configuration change, security baseline check and security hardening. In the security hardening scenario, for example, each engineer can quickly check and maintain thousands of servers, increasing the timeliness by 95%, quickly responding to service requirements, and reducing the overall cost. More resources can be devoted to innovation and a better customer experience.

The telecommunications industry has rapidly evolved, particularly in the last two years. Red Hat’s solutions have helped us keep up with the needs of our customers by providing a reliable open-source platform that automates and tracks mobile network information better, faster, and more efficiently. We are now better equipped to meet and exceed customer expectations in the fast-paced telecommunications market.

Feng Xuhan, Cloud Resource Pool Operation and Maintenance Supervisor, China Mobile Group Guangdong

Hisense Group Holdings Co., Ltd.Hybrid Cloud Infrastructure
Cloud-Native Development

Hisense Group Holdings Co. (Hisense) business spans a wide range of fields, including multimedia, home appliances, intelligent IT information systems and modern services which includes smart transportation, precision medicine and optical communication.

Hisense initiated a PaaS cloud project to better support the business platform and industrial cloud deployment and selected Red Hat OpenShift for the implementation.

After adopting Red Hat OpenShift, Hisense reduced the time spent manually setting up the environment from 3 days to 1 hour, greatly shortened the system construction cycle, increased resource utilization by more than 60%, and ultimately reduced the overall cost and significantly improved IT agility. Red Hat Consulting services also helped the team ensure that the project implementation followed the correct process in the system architecture design to meet quality and schedule requirements.

With increased agility and efficiency, reduced costs and faster project delivery, the platform has made a positive impact on Hisense’s various business units and departments. Application development and operation and maintenance (O&M) departments have fully realized the advantages of PaaS over traditional virtualization and IaaS, such as improved resource utilization, dynamic scaling capability of PaaS, and rapid deployment of DevOps, promoting more departments to use PaaS.

Scientific and technological innovation is the crux of Hisense. The Platform-as-a-Service capabilities we have built with Red Hat’s open source solutions allowed us to fully utilize resources and manage both internal and external systems better. By being able to save costs and speed up application delivery times, we were able to transform our operations enterprise-wide. We are now better positioned to continue delivering exceptional technological products and stay ahead of the innovation curve.

Li Gaowei, Deputy General Manager, Process IT and Data Management Department, Hisense Group Holdings Co.

Industrial Securities Co., Ltd.Digital Transformation
Hybrid Cloud Infrastructure

China Industrial Securities Co., Ltd., (Industrial Securities) is a national, comprehensive and innovative national securities company approved by China Securities Regulatory Commission, and mainly offers services such as securities brokerage, underwriting and sponsorship, investment consulting, securities operation, financial advisory, and financing and securities financing. The group has always attached great importance to the development of fintech, and has placed fintech and digital intelligence transformation at the strategic height of the group.

To promote the holistic construction of "Digital and Intelligence thriving Industrial Securities" and build a cloud-native system in different domains and layers, Industrial Securities built a comprehensive solution which includes Platform-as-a-Service (PaaS) runtime capabilities, microservices implementation and services with Red Hat OpenShift. OpenShift gives the company access to a comprehensive Kubernetes solution with enterprise support. Also, Industrial Securities is working with Red Hat Consulting to transform and undertake future operational and technical tasks of the container platform. Furthermore, they are using Red Hat Training to help IT teams quickly upgrade their skills.

The deployment successfully increased the company’s speed of innovation. The new platform has reduced 30% of compute resources usage via containerization, allowing the company to slash their total cost of ownership. Industrial Securities can also handle change management and business oriented development more seamlessly by reducing the application development cycle by 70%, from 5 days to 2 days. In addition, IT teams can also provide infrastructure services much more quickly via the cloud, being able to extend core systems in 15 minutes instead of two days.

Red Hat has helped us cope with serious technical challenges, providing a powerful and flexible platform to help us improve the service architecture. The platform will further consolidate our 'digital infrastructure' base, power societe generale securities in the next few years, increase the number of intelligent and digital transformations, boost group two-wheel drive speed and the integration of high quality development.

Li Yutao, CIO, China Industrial Securities

SAIC Volkswagen Automotive Co., Ltd.Digital Transformation
Hybrid Cloud Infrastructure

SAIC Volkswagen Automotive Co., Ltd., (SAIC Volkswagen) is a Sino-German joint venture founded by SAIC Motor and Volkswagen Group in October 1984. The company is one of the earliest automobile joint ventures in China.

To stay ahead of the automotive market, SAIC Volkswagen aims to lead in the emerging field of the Internet of Vehicles (IoV), networks of vehicles equipped with sensors and software that can connect and exchange data with each other using the Internet of Things (IoT). The company wanted to build a major platform for implementing IoV and IoT and chose a containerization deployment mode, which can support evolving smart connected vehicles and host in-vehicle traffic portals in the long term.

SAIC Volkswagen chose Red Hat OpenShift and Red Hat Enterprise Linux to build this platform, in collaboration with Red Hat Consulting. Red Hat’s open source technologies helped the company avoid lock-in with closed source licensed products while offering enterprise-level support capabilities to help solve problems quickly and support the reliability of production environments. Red Hat OpenShift is also able to support hybrid cloud architecture, which can be adapted to different use cases across multiple infrastructures.

SAIC Volkswagen is now well positioned to invest more in business innovation and use the cloud to deliver faster infrastructure services and achieve greater business agility. Through the OpenShift-based PaaS platform, the platform team can more quickly provide the infrastructure and services needed by the business development team, giving them more time to focus on smart vehicles and systems innovation. The platform’s hybrid cloud architecture also means that business services can be more quickly and flexibly scaled based on traffic. At the same time, the business can be deployed to different cloud infrastructures according to the requirements of different scenarios, helping the business to respond quickly to changing market trends.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Automation category highlights projects that most successfully automated processes, workflows, tasks and IT operations to rapidly implement innovative, disruptive technologies and practices. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment, and the Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

The automotive industry is seeing major technology shifts. With the development of smart vehicles and intelligent vehicles, vehicles are becoming computers with wheels, and manufacturers are also transforming to technology companies. Red Hat empowers our company to adopt open source software and open source culture that can help us accelerate innovation and become innovative leaders in the Internet of Vehicles space.

Xu Xiaoqing, senior manager of Information Systems Services, SAIC Volkswagen Automotive Co.

Australia

ANZ Bank Digital Transformation
Cloud-native Development

ANZ is a multinational banking and financial services company with a purpose of helping to shape a world in which people and communities thrive. To achieve that goal, the digital customer self-service tribe needed to ensure that ANZ’s internet banking platform is always stable, reliable, and able to meet the needs of its wide range of customers including everyday consumers and small businesses right up to large enterprises.

ANZ’s internet banking platform uses a core banking application which since 2005 was heavily customized to its needs but has passed its end of life date and has been on extended support for more than 12 years. To future-proof the reliability and effectiveness of its internet banking platform, ANZ decided to adopt a containerized platform to remain architecturally aligned with the core banking platform upgrade path.

With the help of Red Hat Consulting, ANZ deployed Red Hat OpenShift, Red Hat Enterprise Linux and Red Hat Runtimes as the foundation of its internet banking platform in early 2020. Collectively, Red Hat solutions enabled the bank to implement the latest core banking application version (11.9) in production in July 2020 while running and migrating existing services from the original. ANZ managed to process AU$2.9 billion worth of scheduled payments within the first hour of implementing Red Hat OpenShift and the new core banking platform version in production. It also saw an increase in the number of internet banking users smoothly completing transactions during the peak hour of the first day of deployment. Additionally, ANZ was running 30 per cent of its customer traffic on the new infrastructure within four months of confirming the architectural decision.

With Red Hat OpenShift, ANZ will be able to reuse the internet banking services that are upgraded and transitioned for the bank’s other channels such as its mobile banking application. This empowers the bank to run faster and deliver consistent user experience across multiple digital channels for its 2.4 million active internet banking customers. Red Hat solutions also enabled the bank to comply with the regulatory obligation of ensuring continued stability and availability of its critical customer-facing systems, processing approximately AU$1.2 billion in payments each day. So far, its unplanned outage time for internet banking has reduced by approximately 80 per cent.

The improved internet banking technology capabilities ensure our customers have the tools they need to easily complete their online banking so they can spend more time running their business or enjoying life. Collaborating with Red Hat to use its open source solutions means we can meet the scalability, reliability, supportability and security requirements to host our internet banking platform. Together we were able to build deployment pipelines that enable us to reuse code, rapidly test and retest deployment, as well as meet the stringent performance and volume testing criteria.

Raghavendra Bhat, lead digital, Tech Area, Australia and New Zealand Banking Group Limited

Japan

MUFG Bank, Ltd. Digital Transformation
Cloud-native Development

MUFG Bank, Ltd. is a Japanese bank that serves as the retail, corporate and investment banking arm of the Mitsubishi UFJ Financial Group. It aims to be the world’s most trusted financial group by exceeding customer expectations, providing reliable and constant support to customers, and strengthening its global presence.

In order to realize this vision, MUFG Bank adopted Red Hat OpenShift and Red Hat Runtimes, with the help of Red Hat Consulting. MUFG Bank deployed a container infrastructure as it needed an infrastructure development technology that was agile and capable of responding to fast-changing digital technology for its system of engagement. This became a source for MUFG Bank to create new values and improve its competitive edge. Accordingly, MUFG Bank was also able to provide customers added values with faster time to market, including when collaborating with external partners.

It also managed to build a continuous integration and continuous delivery (CI/CD) pipeline, reducing the man-hours for application testing. With the new speed, agility and efficiency, MUFG Bank can easily expand its digital products and services to gain an edge over its competitors.

Recently, with the expansion of the generation using smartphones and the spread of a new lifestyle, needs for bank transactions through remote channels, such as internet banking, have been increasing more than ever before. We believe it is necessary to increase non-face-to-face contacts while making efforts to improve convenience of services for customers together with our external partners, while maintaining security. By using Red Hat open source solutions, we can ensure there is alignment in building systems and security, even when collaborating with external partners. The bank is working to change to a more digital business, actively adopting optimal technologies for improving our service values to customers.

Yukina Kozakai, managing director, Digital Transformation Division, Digital Banking Planning Office, MUFG Bank, Ltd.

Japan

NTT DOCOMO, INC. Automation

NTT DOCOMO is a telecommunications company with the philosophy of "creating a new world of communications culture," aiming at providing highly personalized communication solutions.

As the use of 5G expands, NTT DOCOMO looked to augment its services by introducing next-generation infrastructures and new technologies without compromising quality or competitive pricing for customers. Together with Red Hat Consulting, it deployed Red Hat Ansible Automation Platform to integrate and automate more than 10,000 devices used in its CiRCUS/MAPS infrastructure, a common service platform that helps improve system flexibility and scalability to support both the diversification of services in the 5G era and the increased traffic. NTT DOCOMO expects to halve its infrastructure development time, operational costs and man-hours by 2022 by using Red Hat Ansible Automation Platform to automate all of its IT processes, such as configuration management, provisioning, and deployment of servers, networks, storages, cloud, security and applications.

Red Hat OpenStack Platform was installed as a foundation of virtual platform for CiRCUS/MAPS, and collectively, Red Hat solutions helped NTT DOCOMO enhance its IT environment and minimize human interventions needed for development and operational processes, enabling it to provide high-quality services to customers.

In line with our corporate philosophy of "creating a new world of communications culture," it is our mission to provide highly personalized communication solutions that truly satisfy customers. As we grow our customer base by offering 5G services to enrich their lives and enhance cooperation with partner companies, our underlying IT infrastructures have also been expanding drastically, thereby demanding more scalable and flexible systems. Therefore, we adopted Red Hat Ansible Automation Platform in order to increase infrastructure development efficiency while maintaining the quality of our systems and reducing development and operation costs. We have automated the design, build, and maintenance of large-scale equipment including servers, storages, and networks, and have been reviewing respective processes within the entire organization to further improve our speed of delivery. With a focus on improving the environment so as to increase our speed to market with high quality services, we will continue to make the systems more efficient.

Takashi Itou, general manager, Service Design Department, Network Division, NTT DOCOMO, INC.

RIKEN and FUJITSU LIMITED Digital Transformation
Resilience

RIKEN is Japan’s largest and most comprehensive research organization in natural science, conducting research in a broad spectrum of disciplines including physics, engineering, chemistry, mathematical/information science, computational science, biology, and medical science. As an international hub for high performance computing in the fields of computational and computer science, RIKEN's stated mission is to explore 'the science of computing, the science by computing and the science for computing.’

In a joint effort with Fujitsu, a provider of IT services and products, RIKEN developed the supercomputer Fugaku aimed at responding to immediate social and scientific issues. These issues cover the areas of bioscience, disaster prevention, environmental issues, energy, manufacturing, and fundamental science. Results from the studies will contribute to the development of technology in these areas and enhance industrial competitiveness. The facilitation of leading edge infrastructure on Fugaku and the operational technologies developed can also be used in the information area such as big data and artificial intelligence (AI).

RIKEN and Fujitsu adopted Red Hat Enterprise Linux as Fugaku’s operating system. Red Hat Enterprise Linux provides a more consistently predictable and reliable interface in the supercomputing environment, which enables Fugaku to be productive and reliable, while being user-friendly and compatible with other software. This enables Fugaku to be fully compliant with various standards of Arm-based processors. Red Hat Enterprise Linux also provides streamlined update management for easier administration and opens up additional avenues for hybrid cloud computing in the future.

While Fugaku is scheduled to be fully operational in fiscal year 2021, RIKEN has provided some of Fugaku’s computing resources to support research and development efforts needed to address the COVID-19 pandemic. Specifically, Fugaku was used for medical research, including, predicting dynamic structure of proteins of the novel coronavirus and identifying potential drug candidates to combat the virus. RIKEN is also using Fugaku for simulation analysis to better understand how the COVID-19 infection spreads and the resulting socioeconomic impacts of the virus.

Fugaku is near completion, after 10 years since its initial conception to achieve two goals in the world of supercomputers. One is to be the pinnacle of information technology, i.e., showing the highest performance running a wide range of applications while having high versatility. We were able to achieve three times the performance and power efficiency with Red Hat Enterprise Linux, without making any changes to the operating system, on the Arm-based A64FX processor developed jointly with Fujitsu. This performance makes Fugaku the world’s first exascale machine and is 100 times better than what the K computer achieved when it was constructed. The other is to address high-priority social issues that are of great public interest. such as the achievement of Society 5.0. We are currently running various applications to address issues caused by COVID-19, with Red Hat Enterprise Linux providing the operating system backbone. The findings have direct impact on the government’s formulation of infection prevention guidelines. We will continue our research and development using Fugaku to further industrial innovation and find solutions to social issues.

Satoshi Matsuoka, director, RIKEN Center for Computational Science

We are very pleased to receive the Red Hat Innovation Awards APAC 2020 together with RIKEN. Based on a strong relationship with Red Hat that started 2003, we have been providing innovative systems and services to customers with open source software. We believe that Fugaku, which has become easier to use when powered with Red Hat Enterprise Linux for ARM, will be widely utilized to solve social issues and advance cutting-edge research.

Takeshi Horie, executive vice president, Fujitsu, Ltd.

Sumitomo Mitsui Financial Group, Inc and The Japan Research Institute, Limited Digital Transformation

SMBC Group consists of various companies — including Sumitomo Mitsui Banking Corporation (SMBC) and Japan Research Institute — offering a broad range of financial services such as banking, leasing, securities, credit cards and consumer finance.

To support the group’s overall business strategy of “Transformation and Growth.” SMFG and Japan Research Institute sought Red Hat Consulting’s help to adopt Red Hat OpenShift Dedicated to ease the management of Red Hat OpenShift on AWS. This enabled developers to better focus on application development, such as the implementation of business logic and administration of application cycles, instead of spending time to configure and manage the Red Hat OpenShift. With Red Hat OpenShift Dedicated, SMFG and Japan Research Institute can now adopt agile development, accelerating their speed-to-market and ensuring their competitiveness. After November 2020, both organizations expect to be able to launch a new service in several months, deploy a new feature or application every day, and reduce the development and operation costs to a third.

With Red Hat OpenShift Dedicated as our platform for application development, SMFG and Japan Research Institute can quickly release new digital services and continuously update them with new features. We’ll also adopt the agile development methods we’ve learnt from this project as our new standard way of developing digital services. This will enable us to offer value-added solutions that deliver better services to customers while ultimately helping to promote the group’s future growth with the support of IT.

TAKDIR CHOWDHURY, CHIEF DIGITAL STRATEGIST, GENERAL MANAGER, DIGITAL TRANSFORMATION SYSTEMS DEPARTMENT, THE JAPAN RESEARCH INSTITUTE, LIMITED

Australia

Heritage BankDigital transformation, Modern Application Development

With origins tracing back to 1875, Heritage Bank is Australia’s largest customer-owned bank and is one of the longest running financial institutions in Australia. Founded in Toowoomba, Heritage Bank prides itself on its “People First” ethos, and is committed to improving an excellent customer experience.

Currently, Heritage Bank is in the midst of a digital transformation to better meet its goal of delivering great customer experiences every time. However, its monolithic 40-year-old core system resulted in siloed teams and limited the bank’s architectural vision. Its business model needed to change, and the bank believed it was necessary to take an outside-in approach when architecting, delivering and evolving a digital platform.

To address that, Heritage Bank engaged Red Hat Open Innovation Labs, and was able to apply three strategies - microservices, APIs and containers - to create highly configurable architecture, to help Heritage Bank respond more quickly to market demands. The immersive nature of the Red Hat Open Innovation Labs experience also resulted in the bank having empowered, multi-disciplinary teams to better support the business.

By powering the new operating model within its IT team with Red Hat solutions, Heritage Bank’s IT team can now support business initiatives more effectively. The solutions include Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat Fuse, Red Hat OpenShift Container Platform, Red Hat Ansible Automation, Red Hat 3scale API Management, and Red Hat Satellite. With improved developer productivity, architecture efficiency and operational cost model, the bank estimates it saved at least 20% of time per developer and reduced the cost of maintaining its platforms significantly. The bank’s newfound agility and speed are helping it to continue to break down complexity, legacy components and capability within its ageing core, and move towards adopting a new, digitally designed and API-enabled core banking system to continue to provide exceptional service to its customers.

Heritage Bank is renowned for its ‘People First’ approach and our commitment to providing great banking experiences and exceptional customer service. However, we needed to find a way to modernize our older systems and processes to continue to evolve with our customers’ needs. Red Hat Open Innovation Labs helped us in our agile journey by providing our teams the needed training for maximum efficiency and productivity. With newer systems and less siloed teams, we can now focus on innovation to meet changing market demands.

Wayne Marchant, chief information officer, Heritage Bank

OptusDigital transformation, Modern Application Development

Optus serves content and telecommunications capabilities to more than 10 million Australian mobile subscribers and provides enterprise services to many of Australia’s small, medium and large businesses.

As part of its 2020 CX Vision, Optus is aiming to transform customer experience by delivering exceptional value and digital experiences for customers.

To drive customer experience improvements, Optus developed a Cloud Core Contact Centre (C4), a cloud-native platform that allows microservices to be quickly developed and deployed in a DevOps environment with strong security capabilities. C4 breaks down complex monolith systems into smaller services, with each performing a precise functionality. Since a single microservice can be used in various use cases to perform the same function, Optus’ agile teams can prevent repeated efforts, resulting in faster iteration of new customer care functionalities. Optus also managed to adopt DevOps practices with C4. Featuring CI/CD pipelines with embedded security compliance checks, C4 enables the telco to modify architectures and release software without impacting the stability of operations or compromising the security of customer sensitive information.

With all these capabilities, Optus can rapidly develop and integrate new service technology functions – such as voice notes and intelligent routing – across its voice and messaging channels to deliver better customer experience. For instance, the Red Hat OpenShift-backed C4 supports the real-time transcription of customer calls and automation of categorisation of the transcript (also known as voice notes). These moves aim to help Optus’ contact centre agents capture more information from customer calls and reduce the time needed to summarise those calls. C4 also enables Optus’ service operations team to personalise the routing experience for customers who call. By doing so, Optus can help customers more effectively with minimal customer input, which could result in an enhanced customer experience.

Optus has always been a challenger, committed to creating a better and more connected future for Australia. To accelerate our transformation and deliver a new wave of solutions that create game-changing experiences for our customers, we are increasingly relying on open source software solutions which are now at the forefront of technology.

Seow Yoke Kong, vice president, IT Australia, Optus

Australia

Australia and New Zealand Banking Group LimitedModern Application Development, Digital Transformation

ANZ Bank (ANZ) is one of the five largest listed companies in Australia by market capitalization and a leading bank in New Zealand, serving both consumers and businesses in the region. In 2017, ANZ needed to increase the speed of its software release cycle after the work in their API platform had grown significantly during the previous year. To enable a continuous integration and continuous delivery process, ANZ migrated to a solution based on Red Hat OpenShift Container Platform, Red Hat Enterprise Linux, Red Hat Gluster Storage, Red Hat Ansible Tower, and Red Hat Satellite.

The project began in phases in 2017, with migration of more than 25 services into containers within nine months. Using Red Hat OpenShift Container Platform, ANZ reports it reduced deployment time from hours to minutes, allowed development teams to deploy their own code into production, automated configuration, and enabled zero downtime deployments. The team also engaged Red Hat Consulting to help upskill the team and migrate the solution.

Since its initial rollout, ANZ added a Blue-Green deployment capability - a methodology that creates two identical production environments which enable upgrades to be made in the parallel environment and facilitate rollbacks to the old environment should a problem surface - in a matter of weeks. This created a continuous integration (CI) service that superseded its old CI processes.

ANZ is building a more adaptable bank to better meet the changing needs of our customers. Support from our vendors, such as Red Hat, are enabling this transformation

Gerard Florian, Group Executive Technology, ANZ

New Zealand Customs ServiceEnterprise Integration, Digital Transformation

The NZ Customs protects and promotes New Zealand at the border.
As part of this role, NZ Customs installed eGates (formerly SmartGates) - an automated self-service passport check system that provides faster border clearance. Between 20,000 and 25,000 passengers use the eGates daily, with international visitor arrivals forecasted to increase by 4.8 percent per annum over the next five years. To enable smoother processing at the borders and to avoid increasing staff workload, NZ Customs embarked on an eGate upgrade project.

With the help of SECTION6, an open source enterprise solutions consultancy and a Red Hat partner, NZ Customs Service developed a solution architecture based on Red Hat Enterprise Linux,Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Fuse and Red Hat AMQ. With this new Red Hat-based platform, NZ Customs Service can more rapidly deliver modern applications and services, helping to modernise its entire portfolio of applications. Using open source technologies also became a catalyst for innovation at NZ Customs, helping to increase productivity and provide better service quality.

The upgraded eGate solution improved processing for both frontline staff and travelers. Based on its internal calculations, NZ Customs was able to increase the number of passengers processed by the modernized eGates, reduce manual processing, and reduce the average time required to process each passenger through the eGates.

New Zealand Customs is delighted to receive this award. Our upgraded eGate border processing solution has enabled faster and more reliable processing of passengers at the border which has improved their traveling experience and has allowed us to better cope with an increasing traveler population. The success of the project has clearly demonstrated the value that can be realized in a public service setting by working in an agile, collaborative way. As a result, agile and DevOps practices are being adopted to help accelerate other important pieces of work at New Zealand Customs. The confidence and trust that we have received from our key technology and business stakeholders would not have been possible without the support of SECTION6 and Red Hat.

Mat Black, Chief Architect, New Zealand Customs Service

Bangalore

Bharti Airtel LimitedDigital Transformation

With more and more applications moving to cloud footprints,Bharti Airtel wanted network infrastructure based on, on-premises private cloud to run Telco Operation tools.

Bharti Airtel implemented Red Hat Cloud Suite at its global Network Operations Centre (NOC) at Manesar. The NOC includes a 3600-square-foot video wall that presents them in a unified video view to make monitoring and analysis of Bharti Airtel’s operations simpler and more efficient. The cloud platform, built using Red Hat OpenShift on Red Hat OpenStack Platform, will allow networks to scale– out, make it easier to adopt new workloads like IoT, 5G and AI and provide a more seamless way to manage applications across hybrid and multi-cloud environments. With this cloud platform powered by Red Hat, Airtel aims to create a self-healing operations network that will enable network traffic to re-route in the event of downtime. The platform currently hosts hybrid applications such as Unified Fault, Performance, Trouble Service Ticket and Asset Management with a roadmap to host more applications in the future.

Indonesia

Direktorat Sistem Informasi dan Teknologi Perbendaharaan, Ditjen Perbendaharaan, Kementerian KeuanganModern Application Development, Digital Transformation

The Directorate General of Treasury (DG of Treasury) is a government entity in Indonesia responsible for formulating and implementing the state’s treasury policies and technical standardizations. One of its applications, SAKTI (Financial Application System Level Institutions), is used for financial management and reporting purposes by the government, its ministries and military, and sees more than 7,100 total users. By 2020, DG of Treasury projects