China Mobile Group Guangdong Co., Ltd.Automation
China Mobile Group Guangdong Co., Ltd., is a professional subsidiary of China Mobile Communications Corporation, a leading telecommunications services provider in China. It provides mobile voice and data services, wired broadband and other information and communication services to more than 100 million users in Guangdong, China. Its operating income ranks first among all communication companies in China.
To enhance their cloud business, China Mobile Group Guangdong hopes to adjust and protect cloud infrastructure more quickly through automated operation and maintenance. With the help of Red Hat Consulting, the telecommunications company aimed to reduce the complexity of their applications and environments, meet demanding customer SLAs and free up resources for business innovation. To overcome these challenges, it used Red Hat Ansible Automation Platform to deploy a unified automation platform for cross-domain management, realizing the automation of inspection, patch upgrade, operating system upgrade, configuration change, security baseline check and security hardening. In the security hardening scenario, for example, each engineer can quickly check and maintain thousands of servers, increasing the timeliness by 95%, quickly responding to service requirements, and reducing the overall cost. More resources can be devoted to innovation and a better customer experience.
The telecommunications industry has rapidly evolved, particularly in the last two years. Red Hat’s solutions have helped us keep up with the needs of our customers by providing a reliable open-source platform that automates and tracks mobile network information better, faster, and more efficiently. We are now better equipped to meet and exceed customer expectations in the fast-paced telecommunications market.
Hisense Group Holdings Co., Ltd.Hybrid Cloud Infrastructure
Hisense Group Holdings Co. (Hisense) business spans a wide range of fields, including multimedia, home appliances, intelligent IT information systems and modern services which includes smart transportation, precision medicine and optical communication.
Hisense initiated a PaaS cloud project to better support the business platform and industrial cloud deployment and selected Red Hat OpenShift for the implementation.
After adopting Red Hat OpenShift, Hisense reduced the time spent manually setting up the environment from 3 days to 1 hour, greatly shortened the system construction cycle, increased resource utilization by more than 60%, and ultimately reduced the overall cost and significantly improved IT agility. Red Hat Consulting services also helped the team ensure that the project implementation followed the correct process in the system architecture design to meet quality and schedule requirements.
With increased agility and efficiency, reduced costs and faster project delivery, the platform has made a positive impact on Hisense’s various business units and departments. Application development and operation and maintenance (O&M) departments have fully realized the advantages of PaaS over traditional virtualization and IaaS, such as improved resource utilization, dynamic scaling capability of PaaS, and rapid deployment of DevOps, promoting more departments to use PaaS.
Scientific and technological innovation is the crux of Hisense. The Platform-as-a-Service capabilities we have built with Red Hat’s open source solutions allowed us to fully utilize resources and manage both internal and external systems better. By being able to save costs and speed up application delivery times, we were able to transform our operations enterprise-wide. We are now better positioned to continue delivering exceptional technological products and stay ahead of the innovation curve.
Industrial Securities Co., Ltd.Digital Transformation
Hybrid Cloud Infrastructure
China Industrial Securities Co., Ltd., (Industrial Securities) is a national, comprehensive and innovative national securities company approved by China Securities Regulatory Commission, and mainly offers services such as securities brokerage, underwriting and sponsorship, investment consulting, securities operation, financial advisory, and financing and securities financing. The group has always attached great importance to the development of fintech, and has placed fintech and digital intelligence transformation at the strategic height of the group.
To promote the holistic construction of "Digital and Intelligence thriving Industrial Securities" and build a cloud-native system in different domains and layers, Industrial Securities built a comprehensive solution which includes Platform-as-a-Service (PaaS) runtime capabilities, microservices implementation and services with Red Hat OpenShift. OpenShift gives the company access to a comprehensive Kubernetes solution with enterprise support. Also, Industrial Securities is working with Red Hat Consulting to transform and undertake future operational and technical tasks of the container platform. Furthermore, they are using Red Hat Training to help IT teams quickly upgrade their skills.
The deployment successfully increased the company’s speed of innovation. The new platform has reduced 30% of compute resources usage via containerization, allowing the company to slash their total cost of ownership. Industrial Securities can also handle change management and business oriented development more seamlessly by reducing the application development cycle by 70%, from 5 days to 2 days. In addition, IT teams can also provide infrastructure services much more quickly via the cloud, being able to extend core systems in 15 minutes instead of two days.
Red Hat has helped us cope with serious technical challenges, providing a powerful and flexible platform to help us improve the service architecture. The platform will further consolidate our 'digital infrastructure' base, power societe generale securities in the next few years, increase the number of intelligent and digital transformations, boost group two-wheel drive speed and the integration of high quality development.
SAIC Volkswagen Automotive Co., Ltd.Digital Transformation
Hybrid Cloud Infrastructure
SAIC Volkswagen Automotive Co., Ltd., (SAIC Volkswagen) is a Sino-German joint venture founded by SAIC Motor and Volkswagen Group in October 1984. The company is one of the earliest automobile joint ventures in China.
To stay ahead of the automotive market, SAIC Volkswagen aims to lead in the emerging field of the Internet of Vehicles (IoV), networks of vehicles equipped with sensors and software that can connect and exchange data with each other using the Internet of Things (IoT). The company wanted to build a major platform for implementing IoV and IoT and chose a containerization deployment mode, which can support evolving smart connected vehicles and host in-vehicle traffic portals in the long term.
SAIC Volkswagen chose Red Hat OpenShift and Red Hat Enterprise Linux to build this platform, in collaboration with Red Hat Consulting. Red Hat’s open source technologies helped the company avoid lock-in with closed source licensed products while offering enterprise-level support capabilities to help solve problems quickly and support the reliability of production environments. Red Hat OpenShift is also able to support hybrid cloud architecture, which can be adapted to different use cases across multiple infrastructures.
SAIC Volkswagen is now well positioned to invest more in business innovation and use the cloud to deliver faster infrastructure services and achieve greater business agility. Through the OpenShift-based PaaS platform, the platform team can more quickly provide the infrastructure and services needed by the business development team, giving them more time to focus on smart vehicles and systems innovation. The platform’s hybrid cloud architecture also means that business services can be more quickly and flexibly scaled based on traffic. At the same time, the business can be deployed to different cloud infrastructures according to the requirements of different scenarios, helping the business to respond quickly to changing market trends.
The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Automation category highlights projects that most successfully automated processes, workflows, tasks and IT operations to rapidly implement innovative, disruptive technologies and practices. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment, and the Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.
The automotive industry is seeing major technology shifts. With the development of smart vehicles and intelligent vehicles, vehicles are becoming computers with wheels, and manufacturers are also transforming to technology companies. Red Hat empowers our company to adopt open source software and open source culture that can help us accelerate innovation and become innovative leaders in the Internet of Vehicles space.
Headquartered in Hong Kong, AIA Group is the largest independent publicly listed pan-Asian life insurance group. With a presence in 18 markets across Asia, it serves the holders of more than 39 million individual policies and over 16 million participating members of group insurance schemes in the region.
AIA is on a journey of digital transformation. The company is upgrading its technology to world-class modern architecture and systems and making targeted investments in digital enablement tools. It is also embedding data analytics into its business. Altogether, the transformation is enabling AIA to significantly enhance the experience of its customers, distributors, partners and employees. Using Red Hat Ansible Automation Platform, AIA has automated its infrastructure deployment and configuration processes and has seen a significant improvement.
Technology is core to AIA’s strategic ambitions to provide a leading customer experience, build unrivalled distribution and deliver compelling propositions to our customers, agents and business partners. Leveraging the use of Cloud and automation solutions, we are making a step change in building our technology, digital and analytics capabilities to drive agility across our operations and meet our customers’ evolving needs.
The Hong Kong Jockey ClubAutomation
Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that has a unique integrated business model comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, HKJC generates economic and social value for the community and supports the government in combating illegal gambling. HKJC is Hong Kong’s largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world’s top ten charity donors.
The Hong Kong Jockey Club wished to remediate legacy issues to enhance efficiencies, as well as save time and costs on repetitive tasks, in order to focus on providing the best possible customer service.
With Red Hat Consulting and Red Hat Training, HKJC documented and categorized almost 300 workflows, allowing them to identify areas where efficiencies can be improved. HKJC then deployed Red Hat Ansible Automation Platform to automate its workflows, freeing up valuable time for employees to focus on higher-value tasks such as customer service.
Its new, standardized environment has helped HKJC streamline processes and better allocate manpower to ensure all workflows are kept up to date. With more time to focus on innovation and customers, the business was able to increase customer satisfaction. Furthermore, new employees are now able to adapt to and follow proper workflows to maintain efficiency.
Provisioning of virtual environments now takes less than three days as compared to more than two weeks. The automation of routine work allowed developers to spend more time on development and less time on deployment.
HKJC also took the opportunity to promote open culture within the organization. Teams involved in the project now have a better understanding of different workflows across departments, which will facilitate communication and collaboration and ultimately catalyze innovation and build business resilience.
The Automation category highlights projects that most successfully automated processes, workflows, tasks and IT operations to rapidly implement innovative and disruptive technologies and practices.
As a world-class racing club, efficiency and enterprise-wide collaboration are necessary to move forward in our digital transformation journey to better serve our community. Working with Red Hat has allowed us to identify and rectify pain points and areas for improvement in our processes, while also improving interdepartmental communication, enabling us to focus on innovation and customer service.
Bharti AirtelHybrid Cloud Infrastructure
Headquartered in India, Airtel is a leading provider of telecommunications services with over 474 million customers in 18 countries across Asia and Africa. The company ranks amongst the top three mobile operators globally and its network covers over two billion people. Airtel is India’s largest integrated communications solutions provider and the second largest mobile operator in Africa. Airtel’s retail portfolio includes high speed 4G/4.5G mobile broadband, Airtel Xstream Fiber that provides speeds up to 1 Gbps with convergence across linear and on-demand entertainment, streaming services spanning music and video, digital payments and financial services. For enterprise customers, Airtel offers a wide range of solutions that include more secure connectivity, cloud and data centre services, cyber security features, IoT, advertising technology and cloud based communication.
The Indian telecommunications industry continues to be highly competitive. As of March 2021, there were approximately 1.2 billion subscribers in the country, making it the world’s second largest telecommunications market. Subscribers also consume huge amounts of data. The country’s total wireless data usage grew 1.82 percent quarterly to reach 25,227 PB in the third quarter of 2021.To position itself to grow and thrive amid these developments, Airtel transformed its IT architecture with Red Hat.
The telco used Red Hat OpenStack Platform, Red Hat OpenShift, Red Hat Smart Management and Red Hat Ceph Storage to take an open hybrid cloud approach, optimize Total Cost of Ownership (TCO) and accelerate innovation. With an open cloud architecture, Airtel has reduced cloud implementation time from four weeks to one week, allowing it to expand its core network more quickly to meet increasing mobile demands and launch new digital services like 5G, gaming and remote media production. With Red Hat, Airtel plans to further automate its business processes to enhance business agility and bring more innovative telco services to life.
We are delighted to collaborate with Red Hat to deploy cloud-based solutions and offer a world-class experience to our customers. Working with Red Hat also enables us to further accelerate our innovation engine and be ready for emerging technologies such as 5G.
RBL BankDigital Transformation
RBL Bank is one of India’s leading private sector banks with an expanding presence across the country. The bank offers specialized services under five business verticals: corporate and institutional banking, commercial banking, branch and business banking, retail assets and treasury and financial markets operations.
As India’s banking industry becomes more digital, RBL Bank needed to accelerate its launch of new business functionalities to match disruptive competitors, including other local banks and fintech firms. Hence, the bank sought to change its underlying platforms to innovate and roll out new digital services faster. In 2020, RBL Bank was the first bank in the world to start to move its Finacle core banking workloads to Red Hat OpenShift. Red Hat enables RBL Bank to power its business with a modernized private cloud architecture with highly scalable features. The upgraded digital banking platform, on a cloud-native architecture, can help accelerate innovation as well as drive extensive automation to achieve faster and more effective operations. RBL Bank aims to enhance the automation of its banking processes, leading to faster customer onboarding, more efficient electronic transactions and lower operational costs.
With a platform that makes the business more agile, RBL Bank is more confident in delivering better banking experiences and improving the speed and relevance of IT services to the business.
The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment. The Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.
RBL Bank constantly seeks to be a trailblazer and become a positive influence on bringing about change in the banking industry. This collaboration with Red Hat has helped us accelerate our transformative journey by two years. By using Red Hat OpenShift, RBL Bank has the speed and agility to create new services based on the digital preferences of our customers and roll them out
Tata MotorsDigital Transformation
Tata Motors Limited is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks and buses. Part of the USD 113 billion Tata Group, Tata Motors is the largest and only OEM in India offering an extensive range of integrated, smart and e-mobility solutions. It has operations in India, the United Kingdom, South Korea, Thailand, South Africa and Indonesia through a strong global network of 103 subsidiaries, 10 associate companies, three joint ventures with Tata MarcoPolo Motors Limited, Tata Hitachi Construction Machinery and Fiat Tata, and two joint operations as of March 31, 2020.
Tata Motors realized its System of records (SoR) could not keep up with its growing expectations of digital solutions. Tata Motors needed to develop an API-centric agile integration platform to interface with SoR in order to streamline the onboarding process of dealers, partners and mobility aggregators, create better services and improve revenues. The automobile manufacturer laid a foundation for improved processes and agile delivery of new services using Red Hat OpenShift, Red Hat 3Scale API Management, Red Hat Fuse, Red Hat Enterprise Linux and Red Hat AMQ. The automobile manufacturer is now able to provide APIs for its various digital applications for easier integration. Red Hat’s hybrid architecture support also offers Tata Motors the flexibility of moving into the cloud with public cloud providers such as Microsoft or AWS.
Since using the platform, Tata Motors streamlined integration efforts and enabled more use cases to support changing business needs and market conditions. In the next phase, Tata Motors hopes to extend the platform to their connected manufacturing project for Internet of Things (IoT) use cases.
We are delighted to have won the Red Hat Innovation Award and be highly commended for our digital transformations. It is a fantastic achievement to be not simply awarded but equally voted for by our happy customers. At TML, we have been successfully driving digital transformation with an evolutionary architecture approach. Today, creating a responsive, scalable, business-centric, enterprise-class digital infrastructure is key to success. Red Hat's suite of open source solutions has been especially useful in enterprise integration and digital scaffolding to support TML's platforms.
BTPN SyariahDigital Transformation
Hybrid Cloud Infrastructure
Established as a result of the conversion of PT Bank Sahabat Purba Danarta and the spin-off of BTPN’s Sharia Business Unit, BTPN Syariah was registered as the 12th Sharia Commercial Bank in Indonesia on 14 July 2014.
As the only bank in Indonesia that focuses on serving productive underprivileged families and with a potential target market of more than 40 million people, known as the ‘unbankable’ for their lack of financial track records and legal documentation, BTPN Syariah sees this niche as both a challenge and an opportunity. For this reason, the bank specifically designs its facilities and infrastructures to be different from conventional banking, to ensure effective and efficient products and services for the under-banked. In 2020, BTPN Syariah sought to adopt a new approach to introduce critical applications for its customers as part of its modernization initiative. The bank previously relied on buying suites of applications, but needed a more rapid way to address changing market requirements and demands while reducing costs.
The bank turned to Red Hat to build an agile platform to develop and deploy applications rapidly in an automated and secure manner. Using Red Hat OpenShift, Red Hat Ansible Tower and Red Hat OpenStack Platform, and Red Hat Middleware (Red Hat 3Scale API Management, Red Hat Process Automation Manager), BTPN Syariah was able to use enterprise-grade containerization and automation capabilities to speed up its application development and innovation.
Overall, the bank’s developers now have a solid foundation to adopt design thinking and agile methodology. Red Hat solutions, with the help of the Bank team’s capabilities, empowered the bank to build digital solutions and increase their speed of development by 70%. BTPN Syariah also rolled out services to deliver better banking experiences. The Bank's digital solutions, which are now containerized, have led to a 25% increase in end-customer satisfaction, as reported by the Bank's Field Officer teams. Ultimately, BTPN Syariah is well positioned to deliver on its mission of supporting the under-banked in order to strengthen financial participation in Indonesia’s fast-growing economy.
Digital transformation is key to BTPN’s step towards empowering productive underprivileged communities. With Red Hat’s solutions, we now have the tools to build an agile DevOps culture in the organization, and innovate quickly. Our developers are equipped to take on business challenges and help us design banking experiences that create more options and convenience for both the banked and the unbanked.
PT. Pegadaian (PERSERO)Digital Transformation
PT. Pegadaian (Pegadaian) is a state-owned company in the Indonesian financial sector. The company has three lines of business, namely financing, gold investment and various services (remittances, payments, appraisals) with a focus on retail and micro segments. Pegadaian has 4,085 branches all over Indonesia, serving over 18.6 million consumer and business customers.
To meet its customers’ evolving needs, Pegadaian wanted to build innovative applications with faster time-to-market for business segments like gold savings and investments. The company also wanted a technology platform from which to collaborate with partners and scale services to accommodate customer requests from peak seasons, such as weekends or public holidays.
Using Red Hat OpenShift, Red Hat OpenShift Data Foundation, Red Hat Enterprise Linux Server and Red Hat Integration, the company modernized its applications, sped up innovation, and deployed new services faster and more reliably. Developers could improve the delivery speed and relevance of IT services to the business and roll out relevant solutions for customers. For example, Pegadaian built digital capabilities and strengthened the service quality of its pawnshop services so that customers can access pawnshop offerings from the safety of their own home during the COVID-19 pandemic.
Red Hat’s solutions also allow Pegadaian to add multiple purchase channels to popular e-commerce portals and integrate with state-owned banks, giving customers a more comprehensive user experience. By transforming itself through digital services and opening up more channels, Pegadaian has been able to extend its reach to support more people and provide better services to its consumers.
The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment. The Cloud-native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.
Since our founding, Pegadaian’s services have helped many people to earn a better living and achieve a higher standard of livelihood. Red Hat has helped our company create an open source culture, encouraging our developers and business units to promote innovation. With the right technologies and innovative mindset, we are better positioned to continue improving our customers’ lives and help build up Indonesia’s economy.
Hybrid Cloud Infrastructure
Hitachi, Ltd. (Hitachi) has expertise in control and operation technologies and information technologies for mission-critical systems, in addition to manufacturing technologies accumulated for over 110 years since its foundation. The company launched its
business in 2016, aiming to digitally resolve problems for customers in all industries by providing data-driven solutions and platforms.To support its software development infrastructure and operation environment, Hitachi used
Red Hat OpenShift.
As customers use data to accelerate business innovation with Hitachi’s powerful system integration, sales for the Lumada business have already exceeded 1 trillion yen.
Hitachi considers using Red Hat OpenShift as a container operation environment for Lumada solutions using “ CMOS Annealing ”, Hitachi’s unique computing technology for quickly resolving problems by quantum-inspired computers.
Hitachi and Red Hat have also launched a joint team for consultation on the latest development method for Hitachi’s partners and customers. Consultants who have handled mission-critical products and technologies in Hitachi worked together with Red Hat Consulting as part of the Red Hat Professional Services Partner Program to develop services for digital transformation and launched an agile development consulting service and a microservices technical solution to support modernization for enterprise systems.
Hitachi plans to further expand its Lumada business overseas. In particular, we will further expand the business to meet demands in North America to renew old infrastructures in the industrial field leveraging India’s digital resources. We will create new Lumada solutions, increasing added values with digital technology in various fields from information technology to railroad vehicles and medical equipment. In collaboration with Red Hat, we aim to continue to offer high-quality products, services and global business strategies based on Red Hat’s open source practices and in alliance with the open source community.
Isetan Mitsukoshi Holdings, Ltd. Digital Transformation
Isetan Mitsukoshi Ltd. (Isetan Mitsukoshi) is one of the largest retail groups in Japan. Centering on department store business accounting for approximately 80% of its sales, the company conducts business activities in four segments including credit card, finance and membership business, real estate, and other areas. Presently, Isetan Mitsukoshi has 20 department stores and approximately 130 small- and medium-sized stores in Japan, and a total of 30 stores overseas, mainly in China and Southeast Asia.
Isetan Mitsukoshi has remained committed to customer service for over 350 years. In order to respond to changes in consumer behavior over the past year, Isetan Mitsukoshi started to modernize its mission-critical system, aiming to improve customer experience through digitalization. To support digital services for customers, it is essential to use diverse data in the mission-critical system in a cross-sectoral manner. Isetan Mitsukoshi adopted Red Hat Integration and Red Hat Decision Manager and collaborated with Red Hat Consulting in order to implement an infrastructure system which would enable quicker data extraction and more efficient operation/management. With this new business platform, a unique platform for data utilization, the company was able to more easily take in existing data on customers, purchases, logistics, and stock, etc., and thus, more quickly offer customer services.
For example, Isetan Mitsukoshi introduced a new service for customers called YourFIT365 , an online shoe fitting service that uses a 3D scanner to make shoe recommendations for customers on a tablet computer or a smartphone. Over 15,000 people measured their feet through this service. Furthermore, as the efficiency of infrastructure building and operation was increased through DevOps capabilities, development speed quadrupled and maintenance costs were reduced by 75 percent.
With this new mission-critical system using Red Hat solutions, the IT division, the user division and the sales staff of Isetan Mitsukoshi were able to work together more seamlessly. Accordingly, it became possible to make appropriate proposals faster by using data to address changes in customer behavior in purchasing commodities. Isetan Mitsukoshi aims to continue to provide customers with high quality services by carrying out digital measures more quickly while building ties and relationships with individual customers.
As digitalization has advanced in the retail industry in the wake of the COVID-19 pandemic, we needed a platform for realizing business agility while ensuring continuous provision of high-quality customer services as a major department store. Red Hat technology was very useful for the development of services to more quickly respond to constantly changing business environments and customer needs, enabling us to more seamlessly connect physical stores to digital technologies such as internet and applications. Collaborating with Red Hat has helped us realize “the best customer experience” by using, enhancing, and expanding digital technologies. We look forward to continuing our collaboration with Red Hat to help us solve a wide range of issues not only for customers, but also employees and various business connections.
Nippon Telegraph and Telephone East Corporation (NTT East)
Hybrid Cloud Infrastructure
Nippon Telegraph and Telephone East Corporation (NTT East) provides network services such as telephone, optical Internet, Wi-Fi and system integration as a local telecommunications carrier in eastern Japan. NTT East, aiming to resolve various issues faced by local communities through utilization of secure and safe ICT, has regarded AI image analysis as a priority area as the number of network cameras operating in companies and municipalities is increasing.
In order to overcome high introduction costs and lack of technical ability, the company aimed to build a service infrastructure with which AI image analysis features can be easily used at low cost and used more broadly by connecting to its own network. Using assets it has, such as Japan’s large scale network and data centers, the company has worked on the development of services which enable customers all over the nation to use AI readily by establishing the Multi-access Edge Computing (MEC) infrastructure and providing various image analysis applications produced by third parties.
For that project, NTT East used Red Hat OpenShift to enable a faster and more frequent application release cycle and establish an environment to facilitate agile development of applications.With the AI image analysis infrastructure built using Red Hat OpenShift, the company could realize increased scalability and accelerate the speed of application releases while reducing costs.
This AI image analysis infrastructure has presently helped companies and other end users analyze images of cameras using the power of AI. NTT East’s AI image analysis also contributed to detecting congestion and the need for medical attention related to COVID-19.
NTT East also plans to release the service to support customer services and store operations in the midst of recent personnel shortages. Then, it has planned to expand services to various fields with themes of enhancement of security of streets and facilities and inspection of products, with an eye to assistance to resolve social issues and increase business possibility.
Amid the rapid increase in remote work, we have prioritized innovation and delivery speed as a Japanese telecommunication carrier. Red Hat solutions enabled us to establish a new service infrastructure which promotes use of AI image analysis features, overcoming barriers of on-premise legacy systems. This service infrastructure has supported customer services of retail stores and congestion analysis, bringing about advantages to not only retail customers but also a wide range of local communities.
Tokio Marine & Nichido Systems Co., Ltd. and Tokio Marine & Nichido Fire Insurance Co., Ltd. Digital Transformation
Tokio Marine Group is a leading insurance company group engaging in domestic business mainly through Tokio Marine & Nichido Fire Insurance Co. Ltd., as well as domestic life insurance and overseas insurance businesses. The group has been aiming to become the most trusted insurance group in the world by exceeding customer expectations and providing reliable and stable services. It has been essential for insurance companies to continuously evolve from the conventional business model with the rapid advance of digital technology and ever-changing customer needs. While Tokio Marine Group had improved the speed of its IT development process in order to quickly respond to changing customer needs and technologies, expected results had not been realized in terms of improving business agility. Therefore, the group worked with
Red Hat Consulting
and participated in a
Red Hat Open Innovation Labs residency to adopt agile methodologies as a driver for digital transformation not only in the IT development field but also for business divisions and management. In
Red Hat Open Innovation Labs,
business issues in client companies are jointly and intensively resolved in close cooperation with
Red Hat consultants,
engineers and relevant specialists. As a result of this six months collaboration, Tokio Marine Group product owners and development teams developed skills and learned the best practices for agile development.
Only half a year after collaborating with Red Hat Consulting, Tokio Marine Group made a management decision to implement a framework, budgets, resources and improved organizational structures and processes to engage in enterprise agile development. As a result, the group was able to deliver nine new insurance services in a year, improving the overall agility of the business.
Through this project, the Tokio Marine Group was able to begin the transformation of its corporate culture in order to push ahead with agile management initiatives across the entire group. In collaboration with Red Hat Consulting, Tokio Marine Group is also extending Red Hat agile training for the management team and other support to group companies overseas.
The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment. The Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.
Our digital transformation had previously carried out various ideas by trial and error. So far, the “full-swing” introduction of agile development supported by Red Hat has played a significant role. Digital transformation requires not just a technical theory but changes in the mindset of an organization and its personnel. In order to realize a true continuous digital transformation, it is important that we establish and fully integrate agile thinking into our corporate culture. In light of this, our management will be deeply involved in promoting the innovative changes toward a flexible and adaptable organization.
Daegu Metropolitan City Digital Transformation
The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. With a population of 2.5 million, Daegu is the third largest metropolitan city in Korea. The city provides IT services to its citizens through an open source software-based private cloud.
To achieve its goal of enhancing its public services, Daegu Metropolitan City has planned a long term cloud initiative, D-Cloud (Daegu Cloud). The project aims to migrate its legacy infrastructure to the cloud in order to support the local government’s increasing workloads and improve efficiency within their administrative task system.
The city deployed multiple Red Hat solutions to power this project over five years, including Red Hat Virtualization, Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, and Red Hat OpenStack Platform. This year, the city deployed Red Hat OpenShift to build a software-defined data center cloud environment. Collectively, the solutions provided Daegu City the flexibility needed to build a more stable, efficient infrastructure that helped improve delivery speed of IT services to its citizens and reduce costs by 36%. These new standards set for its cloud data centers also help attract new business and job opportunities in the city. This will help bring a positive impact to the overall application development environment, boosting open source innovation, with vendor lock-in out of the way.
The project has also given the city the opportunity to embrace open technology and adapt quickly to a rapidly changing IT environment. With Red Hat’s solutions, the city is better equipped to continually evolve to attract investments from companies and adopt current and upcoming technology trends like automation.
Our citizens’ lives have changed dramatically in the past two years thanks to digital technologies. Red Hat’s open source solutions have provided us the flexibility and stability needed to move to the cloud and help our local government agencies deliver on Daegu’s promise to improve our city’s economic structure and catalyze innovation. We aim to continue to develop citizen-centric digital services in an agile manner and adopt future-ready smarter technologies.
LH (Korea Land & Housing Corporation)
The Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.
Affiliated with the Ministry of Land, Infrastructure and Transport (MOLIT), LH develops, maintains and manages land, housing and cities. It aims to improve quality of life and the national economy by creating stable housing for the country’s citizens and efficiently utilizing national land. The company has also recently started providing cloud-based IT services in areas such as smart cities and renewable energy.
To help address and solve local government’s urban problems through use of data, LH developed a platform, COMPAS, that allows citizens to contribute ideas and solutions to address local urban problems. COMPAS collects, processes and analyzes big data to identify problems and the best solutions. As such, LH needed a stable and flexible open source platform to help increase its overall capability with managed cloud infrastructure, such as its operating systems (OS) and Platform-as-a-Service (PaaS).
LH deployed Red Hat OpenShift to build a standardized development platform. The open source platform helped them to expand over various cloud and data analysis environments. By adopting a more stable and agile architecture for user model development, LH was able to launch their service faster than anticipated while also reducing costs.
With Red Hat’s support, the COMPAS platform has made it possible for LH to use open source to provide an enhanced user experience for its citizens. As it continues to aid local governments in providing solutions for urban problems, LH’s COMPAS also made it possible for it to adapt to a rapidly changing IT environment and follow open standards. It plans to implement the COMPAS system into various smart city projects and use similar open models for DevOps and data integration projects.
The COMPAS project has played a key role in helping us successfully address urban issues in an efficient, flexible and timely manner. Red Hat’s solutions have enabled us to drive digital transformation and help futureproof not just our internal systems, but the living standards of our citizens as well. With our open model, we have set a new paradigm in the public-private collaboration model amongst government organizations, paving the way for the adoption of new and innovative technologies.
Bursa Malaysia BerhadDigital Transformation
Hybrid Cloud Infrastructure
Bursa Malaysia is the stock exchange of Malaysia and one of the largest bourses in ASEAN. It operates and regulates a fully integrated exchange that offers a comprehensive range of exchange-related facilities such as listing, trading, clearing, settlement and depository services.
Bursa Malaysia was looking to implement an agile integration platform to support its Central Depository System (CDS) eServices application, Bursa Anywhere, which would allow its nearly two million retail investors to view and manage their accounts in one, unified platform.
To build the foundation of the application, Bursa Malaysia deployed Red Hat OpenShift, Red Hat Fuse, Red Hat AMQ, Red Hat 3Scale API Management, Red Hat JBoss Enterprise Application Platform and Red Hat Virtualization to develop a reliable, scalable and flexible platform. Collectively, Red Hat open source solutions have allowed Bursa Malaysia to scale its post-trading and public listed company announcement integration services, connect disparate applications and services, as well as reduce the time to market for the services by 20 percent.
With its enhanced agility and efficiency, Bursa Malaysia was able to continuously improve and update the application with new features, which contributed nearly 10 percent of the total number of CDS accounts opened since 2020. Greater market participation from a broader range of audience segments in Malaysia is key to Bursa Malaysia’s sustainability and contributes to a thriving economy. Since its launch in 2019, Bursa Anywhere now has nearly 211,000 users.
An enhanced hybrid cloud infrastructure allowed Bursa to improve business resilience by delivering more innovative and competitive services, while adapting to changes in legislation and technological advancements in an agile manner.
With the rise of IR 4.0, we wanted to encourage young, innovative tech-based companies to invest in us. Red Hat’s open source solutions have allowed us to build a platform that is integrated and functional, yet agile and scalable to adapt to changing market needs. Our newfound efficiencies in both time and resources have enabled us to broaden market participation. We plan to continue developing products that push the boundaries of fintech innovation.
Tenaga Nasional BerhadDigital Transformation
Tenaga Nasional Berhad (TNB) is the largest electricity utility in Malaysia and a leading utility company in Asia with an international presence in seven additional countries. The company serves 10.08 million customers across its various portfolios. Its activities include the generation and supply of electricity, as well as maintaining power plants, engineering and construction services, coal mining and trading.
The global energy sector is seeing continued economic shifts, technology disruptions, increasing pressure for cost efficiency and competitive intensity from regulators. To keep up with changing market needs and improve cost control, TNB needed a flexible and efficient cloud-driven platform that was also compliant with data transparency and security requirements.
With the support of Red Hat Consulting, TNB was also able to better plan and design the project by taking into account its existing capabilities and understanding of the topic. Together, the teams worked to identify technical difficulties and the crucial integration points to solve during presales, which provided its management with confidence in the project.
TNB deployed Red Hat Ansible Automation Platform to aggregate and manage its cloud infrastructure from different providers. Red Hat’s technology has enabled TNB to standardize their resource provisioning base, better track their asset management, and eliminate repetitive tasks for asset registration. Whereas previously, provisioning an environment would take 3-4 days, with the help of the updated platform TNB can now do this within hours. The platform has ultimately allowed TNB to automate menial and repetitive tasks, eliminate resource wastage, and improve time to market.
Additionally, TNB’s improved governance and compliance capabilities also enabled it to predict and identify specific areas of non-compliance, which the team could quickly rectify, saving valuable time and financial resources.
The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Hybrid Cloud Infrastructure category showcases a collaborative public, private, or open hybrid cloud deployment.The Automation category highlights projects that most successfully automated processes, workflows, tasks and IT operations to rapidly implement innovative and disruptive technologies and practices.
As Malaysia’s main distributor of electricity, it’s vital for our IT infrastructure to be as efficient and agile as possible. By being able to automate tasks and reduce error rates, we have greater confidence to deliver undisrupted power to the people who need it, when they need it. Our Red Hat-enabled platform has also equipped us with the foundation and base capabilities needed to implement next generation systems that will allow us to innovate smarter and catalyze our transformation journey.
National Center for High-performance Computing (NCHC)
Hybrid Cloud Infrastructure
The National Center for High-performance Computing (NCHC) is one of the eight national-level research laboratories under National Applied Research Laboratories (NARLabs), headquartered at Hsinchu Science and Industrial Park in Hsinchu City, Taiwan. NCHC developed the Taiwania supercomputer series, providing local academia and industry with world-class high performance computing (HPC) services and AI high speed compute resources, combined with big data analytics, to support scientific research.
In 2020, the NCHC of NARLabs developed an AI Cloud, E-Learning Gateway, to provide a high-quality environment for high-performance computing and smart application technology implementation and assist education institutions in preparing students for a digital future. This equips students with skills in areas such as data analytics, cybersecurity, artificial intelligence, IoT and 5G. To support the demands of such technical fields, the NCHC of NARLabs provides more flexible high performance computing (HPC), storage and networking, accelerating the deployment of a cloud-enabled education environment.
The NCHC of NARLabs used Red Hat OpenShift to build a cloud environment dedicated to the education sector that could improve the computing efficiency and services for educational institutions in real time. The center upgraded from its previous platform to help overcome complex upgrade processes and potential security risks. With a high-performance education cloud that is robust and reliable, NCHC of NARLabs is able to automate installation, upgrades, and lifecycle management throughout the container stack on any cloud with improved security features at every level. The platform’s ability to automate continuous updates reduces NCHC of NARLabs’ maintenance costs and manpower needs by a third. NCHC of NARLabs can help deliver better education experiences to Taiwanese students by provisioning compute, storage and networking resources more seamlessly to institutions.
Education and technology have become intertwined as Taiwan’s industries undergo digital transformation. With Red Hat, NCHC of NARLabs has built an education cloud that empowers our local education institutes to create curriculums that can prepare our students for a digital future. Red Hat OpenShift is a key catalyst for helping us raise the next generation of professionals that can build up Taiwan’s growing digital economy.
Taiwan Business Bank
Taiwan Business Bank is the only bank serving small and medium enterprises (SMEs) in the country. Established in 1915, the bank has since expanded to 125 local branches and eight overseas branches. Its services include deposit, loan, foreign exchange, trust, credit card summary, internet banking, wealth management and related financial services.
As the Taiwanese banking landscape becomes more digital, Taiwan Business Bank wanted to stay ahead by enhancing customer experience in digital financial services and accelerate their time to market for new offerings. The bank formed a digital transformation committee to modernize their online banking solutions and mobile banking initiatives. The new architecture uses microservices to transform the bank's legacy systems with a platform that allows comprehensive support for more complex workloads.
With the help of Red Hat Consulting’s expertise in agile development, the bank decided to implement Red Hat OpenShift to drive microservice management, which allowed its IT teams to standardize application deployment flow. It has helped over 20 members of the infrastructure team by allowing them to provision IT environments seamlessly, offering better customer experience. In addition, when holding large-scale events in the past, the system often experienced high traffic when the number of users exceeded system load. Red Hat OpenShift’s microservice management is capable of scaling related services automatically and flexibly orchestrate system resources to achieve uninterrupted financial services.
Leveraging the project’s success, the bank is promoting an agile innovation culture supported by the microservices. With the support of Red Hat open source solutions, Taiwan Business Bank is better positioned to innovate faster and improve agility to develop new services rapidly to respond quickly to the demands of digital banking.
Digital has become the lifeblood of many banks and our customers prefer the speed and convenience of digital interactions. With a microservice management platform, we have better positioned ourselves to take advantage of these trends and stay relevant to the needs of our customers. Harnessing microservices with Red Hat OpenShift has given us the agility and ability to innovate in order to adapt to the fast-changing business landscape and deliver the services our customers require.
Bank of Ayudha Public Company LimitedCloud-Native Development
Krungsri (Bank of Ayudhya PCL) is the fifth largest bank in Thailand in terms of assets, loans, and deposits and one of Thailand’s six Domestic Systemically Important Banks (D-SIBs) with over 76 years of history in the country. Krungsri is a strategic member of the Mitsubishi UFJ Financial Group (MUFG), Japan’s largest financial group and one of the world’s largest financial organizations.
To reinforce its leadership in Thailand’s digital banking market under the medium-term business plan covering 2021-2023, Krungsri wanted to improve, innovate and enhance its customer experience by taking its digital transformation journey to the next level. As part of its digitalization program, Krungsri worked to create a robust, secure and easy-to-connect system to drive its overall partner ecosystem growth. The bank had to move beyond its legacy applications to containerized applications using a microservices architecture. To achieve success, Krungsri required a mature platform with best practises for a smooth journey to containerization.
Krungsri collaborated with Red Hat and IBM GBS to create an open banking API platform to power a unique API ecosystem across the region. The bank deployed Red Hat OpenShift, giving the bank the robustness and security hardening it required for zero downtime deployment. This also shortened its end-to-end product development lifecycle by 50 percent.
As a result, Krungsri can now quickly create and deliver new applications and services through the adoption of a cloud-native architecture and containerization. With a microservices platform powered by Red Hat, Krungsri is better positioned to adopt DevSecOps best practices to drive a culture of automation and transformation. It looks to further remove barriers that prohibit productivity and integration to create new user experiences.
Our open API platform sets the stage for creating a robust, secure and easy-to-connect system that will drive Krungsri’s partner ecosystem growth. Thanks to Red Hat’s microservices enablement, we are working to make banking simple and become an essential part of customers’ daily lives by helping them access mortgages, auto loans, life insurance or planning retirement in just a few clicks. Such a platform would help pave our way to become the most preferred Thai bank connecting customers' needs across ASEAN. Our partners can also provide quotes, service offerings and estimates swiftly and directly to customers in the comfort of their home.
KTB Computer ServicesHybrid Cloud Infrastructure
KTBCS is a subsidiary of Krung Thai Bank Public Company Limited and recognized as a leading IT Service provider in the banking and public sector industries. KTBCS provides infrastructure services, leasing spaces for computer system installation and computer operation, system integration services, as well as IT consulting services.
KTBCS had to help its parent company, Krung Thai Bank (KTB), move to the cloud. In response to the Ministry of Finance’s mandate to upgrade and strengthen banks’ public service, KTB wanted to build a digital platform to improve their banking offerings to customers while maintaining control over cost. Using Red Hat OpenStack Platform, Red Hat OpenShift, Red Hat Ceph Storage, and Red Hat Enterprise Linux, KTBCS helped KTB build a private cloud to host new digital applications while optimizing their return on investment.
The private cloud by KTBCS allowed KTB to accelerate the bank’s time-to-market for digital services and ensure the availability and security of digital applications. KTB has cut down development cycle time from weeks to days. Furthermore, KTB also eliminated time-consuming manual procedures, such as IT environment production and installation, saving up to 50 percent in costs and manpower on core business applications such as their global transaction application and the employee application One Krungthai. KTB’s infrastructure is also now agile enough to scale for increased workloads or future business growth requirements.
Building on this momentum, KTBCS plans to adopt this technology for future digitalized applications and government agencies workloads. With Red Hat, KTBCS is confident that it has the capabilities to build the national private cloud for Thai’s government agencies.
The Cloud-native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.
As Thailand moves towards its 4.0 era, it’s important for banks and government agencies to step up their digital game to serve the evolving needs of the Thai public. Red Hat has enabled KTBCS to spearhead a private cloud to enhance KTB’s banking offerings and lower IT costs. Through technology innovation, the bank is better equipped to help people gain access to sources of capital funding, provide them with financial literacy and grow Thailand’s digital economy.
ANZ is a multinational banking and financial services company with
a purpose of helping to shape a world in which people and
communities thrive. To achieve that goal, the digital customer
self-service tribe needed to ensure that ANZ’s internet banking
platform is always stable, reliable, and able to meet the needs of
its wide range of customers including everyday consumers and small
businesses right up to large enterprises.
ANZ’s internet banking platform uses a core banking application which since 2005 was heavily customized to its needs but has passed its end of life date and has been on extended support for more than 12 years. To future-proof the reliability and effectiveness of its internet banking platform, ANZ decided to adopt a containerized platform to remain architecturally aligned with the core banking platform upgrade path.
With the help of Red Hat Consulting, ANZ deployed Red Hat OpenShift, Red Hat Enterprise Linux and Red Hat Runtimes as the foundation of its internet banking platform in early 2020. Collectively, Red Hat solutions enabled the bank to implement the latest core banking application version (11.9) in production in July 2020 while running and migrating existing services from the original. ANZ managed to process AU$2.9 billion worth of scheduled payments within the first hour of implementing Red Hat OpenShift and the new core banking platform version in production. It also saw an increase in the number of internet banking users smoothly completing transactions during the peak hour of the first day of deployment. Additionally, ANZ was running 30 per cent of its customer traffic on the new infrastructure within four months of confirming the architectural decision.
With Red Hat OpenShift, ANZ will be able to reuse the internet banking services that are upgraded and transitioned for the bank’s other channels such as its mobile banking application. This empowers the bank to run faster and deliver consistent user experience across multiple digital channels for its 2.4 million active internet banking customers. Red Hat solutions also enabled the bank to comply with the regulatory obligation of ensuring continued stability and availability of its critical customer-facing systems, processing approximately AU$1.2 billion in payments each day. So far, its unplanned outage time for internet banking has reduced by approximately 80 per cent.
The improved internet banking technology capabilities ensure our customers have the tools they need to easily complete their online banking so they can spend more time running their business or enjoying life. Collaborating with Red Hat to use its open source solutions means we can meet the scalability, reliability, supportability and security requirements to host our internet banking platform. Together we were able to build deployment pipelines that enable us to reuse code, rapidly test and retest deployment, as well as meet the stringent performance and volume testing criteria.
China Mobile Communications Corporation Internet Ltd.
Hybrid Cloud Infrastructure
China Mobile Communications Corporation Internet is a professional
subsidiary of China Mobile Communications Corporation. It is responsible
for the development and operation of the group’s internet products,
including 139 mailboxes, mobile marketplace, multimedia messaging
service (MMS) and unified authentication.
When its existing Infrastructure-as-a-Service (IaaS) platform could not support agile deployment and struggled to adapt to rapidly changing business requirements, China Mobile Communications Corporation Internet built a platform on Red Hat OpenShift, Red Hat OpenStack Platform and Red Hat Enterprise Linux. Since Red Hat OpenShift enabled different services and applications to easily share the same set of physical resources and scale easily, it helped the company reduce its total cost of ownership (TCO) and maximize the use of IT resources. The company was able to increase its CPU use and memory use by eight times and 1.2 times respectively.
The Red Hat-powered platform also empowered China Mobile Communications Corporation Internet to take a cloud-native approach by adopting containers, combining and standardizing the toolchain, and optimizing the continuous integration and continuous deployment (CI/CD) pipeline. The company improved the reliability of its application deployment through automated testing, and increased its application release speed by 30%, which is key to supporting its online business growth.
Container technology has revolutionized the way software is delivered in our organization. Initially hindered by vendor lock-in, Red Hat OpenShift has helped us adopt a cloud-native approach, which enabled us to improve our innovation capabilities and become more agile to grasp market opportunities faster.
China National Offshore Oil Corporation Hybrid Cloud Infrastructure
China National Offshore Oil Corporation (CNOOC) is the largest offshore
oil and gas producer in China. After more than 30 years of reform and
development, it has become an international energy company with
businesses across more than 40 countries and regions. The five main
business segments of the company include oil and gas exploration and
development, engineering and technical services, refining and marketing,
natural gas and power generation, and financial services.
Building on the foundation of its infrastructure-as-a-service platform, CNOOC aimed to further enhance the operational efficiency of its entire cloud platform, ensure timely response to business innovation and development, and deepen the enterprise-wide digital transformation using new technologies. CNOOC decided to build its cloud-native platform based on Red Hat OpenShift and Red Hat Middleware to gain cloud-native development capabilities, facilitate a full life-cycle management, and modernize the infrastructure cloud, the application architecture and its agile development process.
With the latest enterprise cloud-native capabilities, including DevOps tool chain, micro-services, cloud-native development, and middleware solutions, CNOOC can deploy new applications in a non-disruptive way, significantly improving the operation efficiency of the platform and reducing the overall processing time by half. By deploying lightweight containers, CNOOC also improved its resource utilization from less than 30% to 70%. In addition, the cloud-native platform can quickly adapt to the changing needs of the users’ businesses and attract the use of business systems with its advantages of flexible expansion and flexibility. Its reliability and high-quality services have won praise from its users.
Red Hat’s open source solutions are helping us drive business growth and digital transformation. The new cloud-native platform is a key component of the solution and provides a strong foundation for transformation to help us improve resource utilization and automate operations, enabling agile development, rapid delivery, and continuous innovation. This not only represents the reform and introduction of new technology, but also provides a strong support in the transformation of the traditional information system construction model. These benefits have improved the user experience, and we now have dozens of business systems on the cloud. Its excellent performance has attracted more users onto the platform and enhanced the overall high-quality development of the Group.
Hybrid Cloud Infrastructure
GREE GROUP is a diversified technological global industrial group, with
offerings that span household consumer goods and industrial equipment
exported to more than 160 countries worldwide.
As part of its commitment to deliver its promise of providing high tech and high-quality products, Gree decided to enhance its industrial internet platform. It deployed Red Hat OpenShift on its industrial internet platform to build a hybrid cloud and DevOps platform that could unify the technical framework and processes of its various research and development (R&D) systems across the organization.
Additionally, Gree used the enterprise Kubernetes and DevOps platform to modernize its applications with containers as the platform provides a standardized container and microservice framework. The platform also enabled Gree’s application development team to quickly access resources across multiple clouds through a self-service development portal. It can also release any application change through DevOps deployment pipeline, enabling them to make changes to applications more easily and quickly as less manual intervention is needed.
Deploying Red Hat OpenShift to enhance our industrial internet platform has been a game-changer for us. It has helped us achieve rapid and agile business application delivery across hybrid cloud, and standardize the systems and specifications for application delivery. This ensures that our manufacturing processes can respond to customer needs at speed, provide better customer experience and enhance customer satisfaction – all of which will enable us to maintain an edge over our competitors.
China CITIC Bank International Limited
China CITIC Bank International Limited (CNCBI) is a
Hong Kong-based full-service commercial bank. It
provides a broad spectrum of financial services
spanning wealth management, personal banking,
wholesale banking, as well as global markets and
With the technical support of Red Hat Consulting, CNCBI took on a phased approach to digital transformation to gain the ability to adapt to changing business and consumer demands in a timely and agile manner. The first phase involved revamping its monolithic architecture using Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Virtualization and Red Hat Ansible Automation Platform. Using Red Hat Ansible Automation Platform to automate the management of its IT infrastructure, the bank minimized human errors and saw a 60% improvement in its operational efficiency. In the second phase, the bank deployed Red Hat OpenShift and Red Hat JBoss Enterprise Application Platform as the foundation of its hybrid cloud strategy and to modernize its legacy banking applications.
Collectively, Red Hat solutions enabled CNCBI to embrace DevOps and agile application development, which helped to halve its application development time. CNCBI can now update its mobile banking and investment application, inMotion, with new features within days, compared to three months previously. With increased speed to market, CNCBI can continually enhance its services and deliver even more effective customer experience.
Working with Red Hat has brought us a step closer to achieving our vision of becoming the best integrated financial services institution. By transforming our IT infrastructure with Red Hat’s open source solutions, we can run our mission-critical applications on Red Hat OpenShift to address customer needs while complying with regulations. We’re also able to focus more on value creation for our customers, as the new infrastructure provides a reliable yet flexible foundation that supports innovation and new industry trends such as open banking.
3 Hong Kong
3 Hong Kong is a leading mobile operator in Hong
Kong offering advanced voice, data and roaming
services via its 5G, 4G LTE, 3G and GSM dual-band
To future-proof its ability to provide innovative and customer-oriented services, 3 Hong Kong embarked on a digital transformation project with the help of Red Hat Consulting to transform its business support systems (BSS) and operation support systems (OSS) using Red Hat OpenShift, Red Hat Quay, Red Hat Runtimes, and Red Hat Enterprise Linux. This enabled the mobile operator to streamline and automate its business processes, as well as ensure that it can develop and launch new applications and services fast enough to support changing customer demands.
Since the enhanced BSS and OSS provide rapid access to fast data, they also empowered 3 Hong Kong’s to gain a 360-degree view of its customers. As a result, the mobile operator can deliver a more seamless omni-channel customer experience across the web, mobile, 3Shop outlets and all other customer touchpoints.
3 Hong Kong is transforming into a digital telco in the new era of 5G. We have adopted innovative technologies to achieve business scalability and increase efficiency to provide customers with genuine digital experiences. Thanks to Red Hat’s open source solutions, we have streamlined and automated business processes, and are well-positioned to swiftly respond to market demands and deliver a 360-degree omni-channel user experience.
Bajaj Allianz Life Insurance
Hybrid Cloud Infrastructure
BALIC is one of the leading private life insurance companies in India.
The company has been using a legacy platform as its core system that is
built on proprietary technologies. The legacy platform has got many
constraints, one of them being its scalability and ability to integrate
with other external systems.
To overcome these challenges, BALIC is transforming its core insurance platform using Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat 3Scale API Management, Red Hat Runtimes and Red Hat Directory Server. Comprised of auto-scale capabilities and on-demand resource availability, BALIC’s new core platform shortened the time taken from ideation to deployment of new products and services from six to nine months to less than a month, and helped issue policies in one day instead of three or more days. The latest platform also enables BALIC to make its applications available 24/7 and deliver enhanced value-added services to its stakeholders, across its digital touch-points including INSTab, BOING chatbot or i-SERV video-based chat solution that can quickly address customer queries.
We are continuously innovating using technology to provide more convenience and ease to our customers, and at the same time enhance business efficiencies. Our focus is to be agile and future ready to meet the expectations of the evolving business environment and the evolved customer. As our service partner, Red Hat has helped us enhance our IT service delivery and build resilience across the value chain in these unprecedented times. Their solutions have helped us be accessible to our customers 24/7 through our digital touch points and increase customer stickiness through safe and contactless digital offerings.
IndusInd Bank Limited Digital Transformation
IndusInd Bank offers commercial, transactional and electronic banking
products and services to both B2C and B2B customers. It believes in
driving the business through technology, and aims to consistently add
value to its stakeholders and become India’s most convenient bank.
The bank decided to transform its existing IT infrastructure using open source solutions to cope with the increase in payment transactions and customers, gain agility and future-proof growth. It did so by adopting Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat Smart Management, Red Hat JBoss Web Server and Red Hat OpenShift with the help of Red Hat Consulting. By running its critical B2C applications -- such as payments engine and mobile banking application -- on the modernized infrastructure, the bank can easily scale those applications on-demand and release new features or patches rapidly. The bank was able to deliver better services, leading to rapid month-on-month growth in transaction velocity and customer activation. Red Hat’s open source solutions provided IndusInd Bank the flexibility to choose the right deployment platform strategy.
Since the payments industry in India is highly competitive, especially with the rise of disruptive innovators in the market, we need to be able to effectively manage customer stickiness to sustain our growth. Red Hat’s solutions have ensured that our payments and mobile banking platforms are scalable, reliable and can adapt to changes quickly. But more importantly, they have helped foster a culture where our developer and IT teams are working together towards a common goal which is to offer delightful customer experience.
ManipalCigna Health Insurance Company Limited Digital Transformation
ManipalCigna offers a full suite of insurance solutions ranging from
health, personal accident, major illness, travel and global care to
individual customers, employer-employee and non-employer-employee groups
to meet their diverse health needs. It is a joint venture between the
Manipal Group, an eminent player in the field of healthcare delivery and
higher education provider in India, and Cigna Corporation, a global
health services company.
ManipalCigna’s previous IT systems limited its growth as they required complex integration to onboard business partners. Its core systems were also not connected to other business systems – such as customer relationship management, loyalty and policy application – which prevented it from having a single view of its customers.
To overcome those challenges, ManipalCigna sought Red Hat Consulting’s help to revamp its IT platforms and applications using Red Hat 3scale API Management, Red Hat OpenShift, Red Hat Decision Manager and Red Hat Fuse. This provides a robust platform that enables applications to elastically scale without manual intervention, which helps improve the performance of its payment systems for policy transactions and respond to market needs faster. Red Hat Fuse also offered enhanced ease of integration with other systems. ManipalCigna shortened the partner onboarding process from 37 days to seven days, allowed exchange of information seamlessly within the organization and with its partners, and gained a 360-degree view of its customers to deliver a unified experience across various channels. Additionally, the company saw API-driven transactions increasing from 20% to 95% as Red Hat 3scale API Management enabled it to easily isolate real business value against enquiries and stop unnecessary traffic to the APIs by monitoring transactions.
Red Hat has played a big part in enabling us to achieve our mission of improving the health, well-being and peace of mind of those we serve. By digitally transforming ourselves with Red Hat’s open source solutions, we’re able to onboard partners and track business transactions more efficiently, ensure that our systems are reliable, deliver enhanced customer experience, and speed up our time-to-market. All these capabilities are key to sustaining revenue and customer growth.
_VOIS is a global organization operating in 25
countries from four locations, Egypt, India, Romania and Hungary, made
up of more than 24,000 skilled individuals with an ambition to be the
Vodafone Group’s partner of choice for talent, technology and
The company focuses on being people led, digitally enabled and partner powered with a robust strategy to support partners across Vodafone to deliver services across IT, digital, finance, supply chain, business intelligence, analytics and HR operations.
_VOIS started its cloud journey by engaging Red Hat Consulting for a Red Hat container adoption program to learn the best practices for DevOps adoption, including agile, continuous integration and delivery (CI/CD) and automated testing. It then deployed Red Hat OpenShift as the orchestration and automation layer for its private cloud, which was built on Red Hat OpenStack Platform. To further encourage enterprise-wide DevOps adoption, _VOIS built a Development Environment as-a-service (DevaaS) using Red Hat Cloud Suite, Red Hat Ceph Storage and Red Hat Enterprise Linux. It also added multiple services to the DevaaS, including Red Hat CodeReady Workspace.
With Red Hat OpenShift, _VOIS accelerated time-to-market by centralizing and standardizing its application development environment and compliance analysis for a consistent multi-cloud experience. This helped it move from a traditional, waterfall approach to iterative DevOps processes and a CI/CD workflow. As a result, it can develop new apps and features faster with 49% and 56% improvement respectively. Project life cycles have also been shortened to weeks instead of three to six months, from inception to delivery. Red Hat OpenShift also helped enhance security and compliance by providing a unified management interface across _VOIS’ infrastructure and built-in Security Enhanced Linux (SELinux) capabilities. By establishing an approach for controlling costs and increasing profit margins, _VOIS can reallocate resources to higher-value projects to address new business opportunities faster.
To keep pace with the change driven by digital transformation, organizations must be agile and adaptable, and organizational culture is crucial to the success of any digital initiative. Red Hat's hybrid cloud and container-based solutions have helped us embrace open culture and an agile, DevOps-powered approach designed to more flexibly launch and manage services. With Red Hat CodeReady, our developers can now develop and deliver new applications for Kubernetes and collaborate on container-native applications seamlessly. Our new-found agility will enable us to continuously deliver reliable services as we grow.
PT Bank CIMB Niaga Tbk
CIMB Niaga is Indonesia’s second largest privately owned bank by assets,
which is majority-owned by CIMB Group. It offers consumer banking, SME,
commercial and corporate banking, treasury and payment services through
its branches nationwide and digital banking platforms.
In a highly competitive consumer banking market in Indonesia, CIMB Niaga’s strategy to thrive is to ensure that its people, process and technology are aligned to the needs of the business. This called for the bank to build consumer-facing applications in-house instead of relying on third-party applications. It engaged Red Hat Open Innovation Labs to learn best practices for agile methodology and DevOps, as well as seek help from Red Hat Consulting to build an agile platform using Red Hat OpenShift, enabling it to develop and deploy applications more rapidly in an automated and more secure manner. As a result, the bank can now respond to dynamic market demands in a more cost-efficient and faster manner.
Red Hat has helped enhance and future-proof our ability to innovate. Through Red Hat solutions and services, we’ve managed to foster an enterprise-wide DevOps culture and build an agile platform, complete with continuous integration and continuous delivery pipeline. This empowers us to deliver new customer-facing applications or update them with new services more quickly, which has enabled us to maintain our consumer banking share of wallet despite increased competition from our peers and from fintech companies.
MUFG Bank, Ltd.
MUFG Bank, Ltd. is a Japanese bank that serves as
the retail, corporate and investment banking arm of
the Mitsubishi UFJ Financial Group. It aims to be
the world’s most trusted financial group by
exceeding customer expectations, providing reliable
and constant support to customers, and strengthening
its global presence.
In order to realize this vision, MUFG Bank adopted Red Hat OpenShift and Red Hat Runtimes, with the help of Red Hat Consulting. MUFG Bank deployed a container infrastructure as it needed an infrastructure development technology that was agile and capable of responding to fast-changing digital technology for its system of engagement. This became a source for MUFG Bank to create new values and improve its competitive edge. Accordingly, MUFG Bank was also able to provide customers added values with faster time to market, including when collaborating with external partners.
It also managed to build a continuous integration and continuous delivery (CI/CD) pipeline, reducing the man-hours for application testing. With the new speed, agility and efficiency, MUFG Bank can easily expand its digital products and services to gain an edge over its competitors.
Recently, with the expansion of the generation using smartphones and the spread of a new lifestyle, needs for bank transactions through remote channels, such as internet banking, have been increasing more than ever before. We believe it is necessary to increase non-face-to-face contacts while making efforts to improve convenience of services for customers together with our external partners, while maintaining security. By using Red Hat open source solutions, we can ensure there is alignment in building systems and security, even when collaborating with external partners. The bank is working to change to a more digital business, actively adopting optimal technologies for improving our service values to customers.
NTT DOCOMO, INC. Automation
NTT DOCOMO is a telecommunications company with the
philosophy of "creating a new world of
communications culture," aiming at providing highly
personalized communication solutions.
As the use of 5G expands, NTT DOCOMO looked to augment its services by introducing next-generation infrastructures and new technologies without compromising quality or competitive pricing for customers. Together with Red Hat Consulting, it deployed Red Hat Ansible Automation Platform to integrate and automate more than 10,000 devices used in its CiRCUS/MAPS infrastructure, a common service platform that helps improve system flexibility and scalability to support both the diversification of services in the 5G era and the increased traffic. NTT DOCOMO expects to halve its infrastructure development time, operational costs and man-hours by 2022 by using Red Hat Ansible Automation Platform to automate all of its IT processes, such as configuration management, provisioning, and deployment of servers, networks, storages, cloud, security and applications.
Red Hat OpenStack Platform was installed as a foundation of virtual platform for CiRCUS/MAPS, and collectively, Red Hat solutions helped NTT DOCOMO enhance its IT environment and minimize human interventions needed for development and operational processes, enabling it to provide high-quality services to customers.
In line with our corporate philosophy of "creating a new world of communications culture," it is our mission to provide highly personalized communication solutions that truly satisfy customers. As we grow our customer base by offering 5G services to enrich their lives and enhance cooperation with partner companies, our underlying IT infrastructures have also been expanding drastically, thereby demanding more scalable and flexible systems. Therefore, we adopted Red Hat Ansible Automation Platform in order to increase infrastructure development efficiency while maintaining the quality of our systems and reducing development and operation costs. We have automated the design, build, and maintenance of large-scale equipment including servers, storages, and networks, and have been reviewing respective processes within the entire organization to further improve our speed of delivery. With a focus on improving the environment so as to increase our speed to market with high quality services, we will continue to make the systems more efficient.
RIKEN and FUJITSU LIMITED
RIKEN is Japan’s largest and most comprehensive
research organization in natural science, conducting
research in a broad spectrum of disciplines
including physics, engineering, chemistry,
mathematical/information science, computational
science, biology, and medical science. As an
international hub for high performance computing in
the fields of computational and computer science,
RIKEN's stated mission is to explore 'the science of
computing, the science by computing and the science
In a joint effort with Fujitsu, a provider of IT services and products, RIKEN developed the supercomputer Fugaku aimed at responding to immediate social and scientific issues. These issues cover the areas of bioscience, disaster prevention, environmental issues, energy, manufacturing, and fundamental science. Results from the studies will contribute to the development of technology in these areas and enhance industrial competitiveness. The facilitation of leading edge infrastructure on Fugaku and the operational technologies developed can also be used in the information area such as big data and artificial intelligence (AI).
RIKEN and Fujitsu adopted Red Hat Enterprise Linux as Fugaku’s operating system. Red Hat Enterprise Linux provides a more consistently predictable and reliable interface in the supercomputing environment, which enables Fugaku to be productive and reliable, while being user-friendly and compatible with other software. This enables Fugaku to be fully compliant with various standards of Arm-based processors. Red Hat Enterprise Linux also provides streamlined update management for easier administration and opens up additional avenues for hybrid cloud computing in the future.
While Fugaku is scheduled to be fully operational in fiscal year 2021, RIKEN has provided some of Fugaku’s computing resources to support research and development efforts needed to address the COVID-19 pandemic. Specifically, Fugaku was used for medical research, including, predicting dynamic structure of proteins of the novel coronavirus and identifying potential drug candidates to combat the virus. RIKEN is also using Fugaku for simulation analysis to better understand how the COVID-19 infection spreads and the resulting socioeconomic impacts of the virus.
Fugaku is near completion, after 10 years since its initial conception to achieve two goals in the world of supercomputers. One is to be the pinnacle of information technology, i.e., showing the highest performance running a wide range of applications while having high versatility. We were able to achieve three times the performance and power efficiency with Red Hat Enterprise Linux, without making any changes to the operating system, on the Arm-based A64FX processor developed jointly with Fujitsu. This performance makes Fugaku the world’s first exascale machine and is 100 times better than what the K computer achieved when it was constructed. The other is to address high-priority social issues that are of great public interest. such as the achievement of Society 5.0. We are currently running various applications to address issues caused by COVID-19, with Red Hat Enterprise Linux providing the operating system backbone. The findings have direct impact on the government’s formulation of infection prevention guidelines. We will continue our research and development using Fugaku to further industrial innovation and find solutions to social issues.
We are very pleased to receive the Red Hat Innovation Awards APAC 2020 together with RIKEN. Based on a strong relationship with Red Hat that started 2003, we have been providing innovative systems and services to customers with open source software. We believe that Fugaku, which has become easier to use when powered with Red Hat Enterprise Linux for ARM, will be widely utilized to solve social issues and advance cutting-edge research.
Sumitomo Mitsui Financial Group, Inc and The Japan Research Institute, Limited Digital Transformation
SMBC Group consists of various companies — including
Sumitomo Mitsui Banking Corporation (SMBC) and Japan
Research Institute — offering a broad range of
financial services such as banking, leasing,
securities, credit cards and consumer finance.
To support the group’s overall business strategy of “Transformation and Growth.” SMFG and Japan Research Institute sought Red Hat Consulting’s help to adopt Red Hat OpenShift Dedicated to ease the management of Red Hat OpenShift on AWS. This enabled developers to better focus on application development, such as the implementation of business logic and administration of application cycles, instead of spending time to configure and manage the Red Hat OpenShift. With Red Hat OpenShift Dedicated, SMFG and Japan Research Institute can now adopt agile development, accelerating their speed-to-market and ensuring their competitiveness. After November 2020, both organizations expect to be able to launch a new service in several months, deploy a new feature or application every day, and reduce the development and operation costs to a third.
With Red Hat OpenShift Dedicated as our platform for application development, SMFG and Japan Research Institute can quickly release new digital services and continuously update them with new features. We’ll also adopt the agile development methods we’ve learnt from this project as our new standard way of developing digital services. This will enable us to offer value-added solutions that deliver better services to customers while ultimately helping to promote the group’s future growth with the support of IT.
NIRS (National Information Resources Service) Daegu
Center Planning Team
Established in 2005, the National Information
Resources Service (NIRS) is the world's first
pan-governmental integrated data center. As an
affiliated institution of the Ministry of Interior
and Safety, NIRS controls the operation, efficient
integration and deployment, and security of
information systems and national information
communications networks for central administrative
agencies, local governments and public
organizations. It offers high-quality ICT services
and is currently operating 1,230 digital government
services to local government officials and the
To achieve its vision of becoming an Intelligent Cloud Computing Center, NIRS Daegu Center’s planning team is building a software-defined data center (SDDC) for its government cloud.
The SDDC will accelerate cloud migration for government and public organizations to support the South Korean government’s “cloud first’ initiative. It will offer an automated infrastructure through software-defined compute, network, and storage, to provide a standardized platform that can effectively support artificial intelligence (AI), big data and Internet of Things (IoT) services. NIRS used multiple Red Hat solutions to power the SDDC including Red Hat Cloud Suite, Red Hat OpenStack Platform, Red Hat Virtualization, Red Hat Ceph Storage, Red Hat Gluster Storage, Red Hat JBoss Web Server, Red Hat JBoss Enterprise Application Platform, Red Hat Runtimes and Red Hat Enterprise Linux for Virtual Datacenters. The SDDC is also supported by Red Hat Ansible Automation Platform, Red Hat Smart Management and Red Hat Integration.
The SDDC will empower NIRS Daegu Center to provision faster infrastructure services through cloud and reduce its IT spend through optimization. NIRS Daegu Center aims to connect the disparate work systems (currently around 580 work systems across 80 public institutes) of its occupants and enables it to centrally manage the underlying IT infrastructure, and free up more time for its occupants’ IT staff to focus on enhancing services for citizens.
To fully benefit from the cloud, it is imperative for the cloud environment to have the ability to improve operational efficiency and effectively support changes such as the use of the latest technology. Red Hat’s solutions have collectively helped us embrace standardized platforms, automation and open source technology. This enables us to help the local government and public institutions enhance their application development capabilities and continue delivering citizen-centric digital services in an agile manner.
Hybrid Cloud Infrastructure
Orange Life, a subsidiary of Shinhan Financial
Group, is a life insurance company with global class
management capabilities and dominant financial
strength that has been keeping pace with the
development and growth of the life insurance
industry in Korea ever since its establishment in
It initially relied on Unix as its primary operating system and a traditional three-tier architecture with server virtualization, which were unable to support its new organizational structure centered on agile transformation. The existing infrastructure was highly dependent on administrators and operators, and made it difficult to adopt automation.
With support from Red Hat Consulting, Orange Life adopted Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat Quay and Red Hat Advanced Cluster Management for Kubernetes to be cloud-ready, reduce cost and enable the company to be more agile and speed up innovation. It used Red Hat OpenShift to transform its applications to become cloud-native so that it can be easily migrated to the cloud in future. By moving most of its web-based applications to Red Hat OpenShift, Orange Life can also run 10 times more applications per node, lowering its IT spend on hardware and software by 50% as compared to using its previous architecture.
Additionally, Red Hat OpenShift provides an efficient environment for Orange Life’s developers that enables them to quickly reproduce the same applications or reuse microservices. This helps developers to focus on development and the quality of applications without worrying about the underlying infrastructure, thereby accelerating speed-to-market and ensuring the delivery of good customer experience.
Orange Life constantly strives to be a customer-centric organization that pursues service excellence and growth. With Red Hat supporting our agile transformation, we’re able to deliver more reliable, high-quality, innovative services to our customers at speed, while becoming more cost-effective. The new platform will also be the foundation for our business growth as it can easily cope with increasing workloads or scale on-demand in future.
AmBank (M) Berhad Cloud-native Development
AmBank Group is a leading financial services group
with over 40 years of expertise in supporting the
economic development of Malaysia.
To maintain its competitive edge in the saturated digital banking space, AmBank decided to create an end-to-end application to digitally onboard local small and medium enterprises (SMEs).
AmBank engaged Red Hat Open Innovation Labs to learn how to adopt DevOps and agile development processes. After the five-week program, the bank created standard operating procedures for managing upcoming agile application projects. It also used Red Hat OpenShift to build a continuous integration and continuous delivery (CI/CD) pipeline for its applications. Since the new app automates some compliance processes such as credit, risk and company checks, it reduces the complexity of the onboarding process, minimizes the number of visits to physical branches and helps prevent churn of SME customers. Red Hat also enabled AmBank to embrace a culture of collaboration across teams, which will help reduce overall defects, requirements mismanagements and coding defects. This ultimately helps improve its speed-to-market and overall business agility.
Red Hat has provided us with the foundational blocks of an enterprise-wide DevOps practice. We have embraced new working practices among our teams with a common goal of launching better and faster digital products to capture a larger market share. We have applied DevOps to build a truly contact-less, fully online digital on boarding solution for small and medium enterprises. We are now more confident of delivering the highest level of service to all our customers, thanks to the capabilities we have gained from Red Hat Open Innovation Labs and solutions.
Pertubuhan Keselamatan Sosial (Social Security Organization) Digital Transformation
SOCSO, otherwise known as PERKESO, is one of the
government departments under Malaysia’s Ministry of
Human Resources. It covers all social security
provisions and administration for workers in
Malaysia. The PERKESO Social Security Protection is
based on the concept of joint responsibility through
the pooling of resources, sharing of risk and
replacement of income, and it aims to provide social
security protection to employees and their
dependants through its various schemes.
PERKESO needed to transform its services through rebranding as part of the Pelan Transformasi PERKESO 2017, which supports the organization’s overall Strategic Plan 2016-2020. This called for the organization to modernize its legacy remuneration systems, which consists of modules that are hard-wired with codes and integrated with isolated web services and batch processing scripts. PERKESO deployed Red Hat Enterprise Linux to run its servers, and developed new applications that are modular and integrated with Red Hat Fuse. It also built business processes and workflows with Red Hat Process Automation Manager and deployed them on Red Hat JBoss Enterprise Application Platform and Red Hat JBoss Web Server.
By doing so, PERKESO reduced operational cost, extended the availability of its services and ensured that its services reached more stakeholders (i.e., employers and employees registered with PERKESO). About 400,000 employers can now perform transactions such as contribution submissions and payments via PERKESO’s new digital channels instead of having to visit a physical branch. Meanwhile, employees can access their profiles and contribution-related information in PERKESO’s online systems, enabling them to be a more informed contributor. Additionally, the online channels helped the organization deliver a better user experience and reduce the number of user complaints. They can also accommodate more stakeholders to ensure self-employees, such as taxi drivers and drivers working for e-hailing services, are protected under PERKESO.
PERKESO’s vision is to be the premier, dynamic and outstanding leader in social security. Red Hat’s solutions have been integral to our transformation strategy, allowing us to scale and improve business agility. With reduced operational costs and improved services, we can introduce and deliver new digital services rapidly, and improve our customer service and reach effectively.
GIC is a leading global investment firm established
in 1981 to manage Singapore’s foreign reserves. A
disciplined long-term value investor, GIC is
uniquely positioned for investments across a wide
range of asset classes, including equities, fixed
income, private equity, real estate and
infrastructure. Headquartered in Singapore, GIC
employs more than 1,700 people across 10 offices in
key financial cities worldwide.
The Technology Group in GIC leads innovation and transformation within the organization, and develops holistic solutions to enhance GIC’s investment decisions and operations.
As part of a digital transformation roadmap, the Technology Group embarked on an effort to use container-based technology, to develop and deploy applications and business solutions in a more efficient, more secure and scalable way. Through the development of applications grounded in a container platform and microservices architecture, cloud-native first was identified as an integral capability for this project.
GIC deployed Red Hat OpenShift Dedicated as its fully-managed enterprise grade container platform on AWS to host some of its critical IT solutions, complemented by other solutions, Red Hat Ansible Automation Platform and Red Hat Enterprise Linux. As a result, GIC was able to create a robust and scalable infrastructure with predefined service-level agreement (SLA), reduce its total cost of operations over the long term, develop more efficient processes and enhanced security.
GIC’s Technology Group drives digital innovation to enhance our investment decisions and operations. Using Red Hat’s cloud-native solutions has enabled us to holistically improve our business infrastructure, which has in turn enhanced the efficiency and security of our operations.
Standard Chartered Bank
Standard Chartered is a multinational banking and
financial services company. It operates in 60
markets and employs around 86,000 people.
The bank needed to transform and disrupt emerging markets by ramping up its digital capabilities for its online and mobile banking channels. It also aimed to provide better customer satisfaction in regions with increasing digital penetration like GCNA (Greater China & North Asia), ASA (ASEAN & South Asia) and AME (Africa & Middle East). To achieve these goals, it adopted Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat JBoss Web Server and Red Hat Fuse to increase productivity and develop and deploy applications faster.
The bank’s RPBWM (Retail, Private Banking & Wealth Management) Digital Channels team, supported by Red Hat Consulting, was able to utilize Red Hat OpenShift to accelerate the revamp of the legacy channel applications (internet banking and mobile banking) into a microservices driven, cloud-native solution.
By adopting Red Hat OpenShift, the bank saw a reduction in infrastructure cost, the ability to scale up and support a several-fold increase in traffic, reduced time to deploy and go-to-market for applications, and a greatly simplified production rollout and recovery process.
The platform also played a critical role in the rapid roll-out of digital banking capabilities for several countries in the AME region by improving overall time-to-market and reduced total cost of ownership.
As a multinational bank, Standard Chartered has the responsibility of providing a seamless digital experience so our customers across Asia, Africa and the Middle East have access to easy and convenient banking services. With the scalable and consistent cloud-native platform developed on Red Hat OpenShift, we are able to achieve optimal operational efficiency, allowing our teams to best serve our customers.
Chunghwa Telecom is an integrated telecommunication
service provider in Taiwan. It offers domestic and
international fixed communication, mobile
communication, broadband, internet services and
enterprise ICT solutions such as cloud computing and
artificial intelligence services.
With each business unit running on its own data center, Chunghwa Telecom found it challenging to centrally manage its multiple data centers and ensure operational efficiency. This spurred the telco to move its mobile business group’s legacy business support systems (BSS) to private cloud, and migrate some existing applications to a new microservices architecture by using Red Hat OpenShift, Red Hat Fuse, Red Hat AMQ, Red Hat JBoss Enterprise Application Platform and Red Hat Enterprise Linux. The mobile business group also deployed APIs on Red Hat OpenShift to simplify facility management, issue tracking, HR management, real-time billing, order management and e-commerce.
The new microservices architecture allowed Chunghwa Telecom’s mobile business group to shorten its software development life cycle from three months to 14 days. It has also reduced its services deployment time from one day to 10 minutes.
Modernizing our BSS with Red Hat’s flexible open source solutions has given us the confidence to be able to adapt to changing customer expectations quickly and effectively. With container-based microservices and a cloud-native architecture, we can deliver IT services faster and accelerate speed to market to delight customers. Given the benefits we’ve gained from the modernized BSS for the mobile business group, we intend to use it as a single system to efficiently manage our enterprise-wide business operations, including our consumer, enterprise, SMB and wholesale business units.
Hybrid Cloud Infrastructure
E.SUN Bank delivers comprehensive financial services to customers through its 139 branches in Taiwan and 28 branches across U.S. and Asia Pacific. It places long-term focus on financial innovations to improve the lifestyle of its customers and is committed to providing the best customer experiences and personalized services with its online/offline integration.
To embrace the digital era and place customers as its primary focus, E.SUN Bank is one of the first financial organizations in Taiwan to develop its own core banking system and base it on a microservices architecture. This helps E.SUN Bank enhance its business agility and get ahead of its competitors. It also collaborated with Red Hat Open Innovation Labs to fully utilize microservices and effectively adopt DevOps processes.
E.SUN Bank adopted an open platform and microservices architecture to use standardized container technology and microservice development capabilities. It also worked with Red Hat to combine its DevOps know-how to innovate faster and deliver better services and user experiences. Additionally, the new core system was designed to allow flexibility for future business development, using its automatic scaling capabilities to handle spikes in traffic from large numbers of transactions, thereby ensuring the reliability of the bank’s systems.
E.SUN Bank has always been dedicated to improving our services to provide our customers with financial services that meet their needs while offering good customer experience. Through the collaboration with Red Hat to optimize application development processes, including system enhancements and process streamlining, we are able to focus better on developing innovative financial services. The ability to provide fintech services with a warm human touch, will allow E.SUN Bank to continue increasing customer satisfaction and its competitiveness as a technology brand.
Government Savings Bank Cloud-native Development
A state enterprise that operates as a financial
institution, GSB runs 1,060 branches across Thailand
and serves more than 22 million customers. It
provides its customer groups – including individual
consumers, businesses and the public sector – with
access to financial services designed to support
sustainable development of the country and enhance
the future of Thai people. It does so by delivering
various services such as account balance inquiries,
interbank transfers using mobile phone numbers and
bill payments using barcodes through its internet
banking and mobile banking apps.
GSB needed a way to speed up time-to-market for new products amidst customer interest in digital financial services offerings while staying ahead of security risks. To deliver this, GSB started an initiative to develop an open banking platform that would host its APIs and provide managed services to both internal and external parties with strong security capabilities.
GSB migrated to an open source environment based on Red Hat Enterprise Linux, Red Hat Application Runtimes, Red Hat 3Scale API Management, Red Hat JBoss Fuse and Red Hat OpenShift, with Red Hat Consulting’s help. By using lightweight APIs with microservices, DevOps and container technologies on top of the environment to automate business processes and improve their process efficiency, GSB was able to optimize costs and launch new digital banking services, helping to improve its customer relationships, speed to market and business agility. With a more modern platform for innovation, GSB has been able to provide premium service quality to its customers.
Since 2019, our business focus has been to achieve sustainable growth while making contributions to society. Red Hat solutions have empowered us to do so by enabling us to launch our open banking platform, which will enable us to promote collaborations and connections among organizations in the exchange of information. Engaging with Red Hat has allowed us to speed up time-to-market, increase agility, and respond more efficiently to customer needs.
KASIKORN Business - Technology Group Digital Transformation
KBTG is the tech venture of Kasikorn Bank (KBank),
one of Thailand’s largest banks. It works as an
in-house developer, and partners with fintech firms
and tech startups to enhance its digital financial
products and provide excellent service delivery
amidst changes in the financial sector.
Since KBTG initially deployed many critical business applications on proprietary application servers on the UNIX operating system, it struggled to address changing business requirements in an agile manner and to reduce IT operational costs as the business grew. It also faced limitations in terms of adopting containers as its existing application servers were not lightweight. As such, KBTG’s infrastructure team, K Pro, needed to manually manage its IT infrastructure to ensure that its critical applications were always up and running.
KBTG overcame these challenges by deploying Red Hat JBoss Enterprise Application Platform to run its Java applications, Red Hat Ansible Automation Platform to automate network and security management, and Red Hat Enterprise Linux as its stable foundation for all IT workloads and deployments. The new lightweight infrastructure allowed the K Pro team to use component architectures, living documentation and a common toolset. This helped to reduce configuration sprawl, deliver IT resources at speed to support new business demands and free up more IT budget for innovation instead of maintenance, making the K Pro team more productive. The security and reliability of KBTG’s systems increased and allowed KBTG to focus on innovating at the speed and scale required to improve KBank’s customer service.
Having a reliable and efficient IT infrastructure is crucial to helping KBank continue delivering a seamless, delightful customer experience. By using Red Hat’s open source solutions to provide a stable, automated and secure platform, the K Pro team can ensure that our critical applications – be it new or existing ones – are always running properly. This empowers us to focus more on higher value tasks that will help the bank to be more customer-centric and sustain competitiveness.
KTB Computer Services Co., Ltd. Hybrid Cloud Infrastructure
KTBCS is a subsidiary of Krungthai Bank that
provides IT services to various business units in
the bank and it is charged with not only modernizing
the bank’s existing systems, but also managing and
maintaining existing systems and software
Krungthai Bank’s Future Banking initiative aims to support the government sector in various fields so the Thai economy can grow and reach higher potential. To support this initiative, KTBCS worked to modernize and optimize the bank’s outdated, complex and costly legacy IT infrastructure. With Red Hat Consulting’s support, KTBCS deployed Red Hat Enterprise Linux, Red Hat JBoss EAP and Red Hat Data Grid to standardize its platforms for new applications.
With both tier-1 applications, such as its mobile banking and corporate banking applications, and tier-2 non-financial applications on the new platform, KTBCS has increased its agility and put the bank in a better position for growth. With its Red Hat-based platform, KTBCS can meet business service level agreement (SLA) levels efficiently with scale, while reducing its operational costs and total cost of ownership.
Our vision is to be a leading technology provider to enable the future digital business. Addressing changes in customer behavior and digital technology, KTB Computer Services Co., Ltd. needs to become more agile and allocate resources efficiently to retain competitiveness while supporting our clients. The open platform, cloud enablement as well as digital innovation enables us to achieve this by reducing our operational costs, developing more secure and stable products in an agile manner, and supporting new processes as our clients transform their business to digital business.
TMB Bank Public Company Limited
TMB is one of the leading Thai commercial banks that
aims to enable customers to have better financial
well-being through its innovative financial
solutions and services to Thais.
TMB’s existing monolithic platform had challenges to rapidly scale alongside the growth of its digital transactions and support the dynamic nature of its workloads, especially during month-ends and seasonal campaigns when the use of the platform is at its peak. To further achieve its digital transformation and gain business agility, the bank needed a reliable and stable container platform to support the adoption of modern application development practices and deployment of new applications.
With Red Hat Consulting’s help, TMB implemented Red Hat OpenShift Container Platform built on Red Hat Enterprise Linux as the new platform for its applications. This enabled TMB to adopt DevOps as well as efficiently adapt and onboard applications according to the dynamic change of consumer needs and regulatory requirements. With faster time-to-market for its services through digital channel and an infrastructure that can scale elastically, TMB can effectively support the growth of its digital banking business despite the highly competitive environment.
TMB is committed to offering the best financial solutions for customers’ financial well-being. We have taken the first step to achieve that by using Red Hat OpenShift Container Platform to modernize our applications and run on a container platform. This move is integral in enabling us to speed up our software delivery process to support national cashless efforts and expand our digital banking initiatives, while ensuring the reliability of our systems.
FarEasTone Telecommunications Co., Ltd.Digital Transformation, Modern Application Development
FarEasTone Telecommunications (FET) is a leading company in Taiwan, providing telecommunications and digital application services. As the 5G era approaches, FET has set its sights beyond telecommunications, aiming to reduce the gap between people and technology through big data, artificial intelligence (AI), Internet of Things (IoT) and other digital applications.
The telco developed an IoT platform, named Connect All Things (CAT), for its teams to assist customers in building IoT products. In the increasingly fragmented IoT market, CAT helps customers reduce the time to market of their products and create remarkable performance. Therefore, FET required a faster product development process with higher quality to better convey the value of the company.
With help from Red Hat Consulting, FET integrated its CI/CD tool chain with Red Hat OpenShift Container Platform, the industry’s most comprehensive enterprise Kubernetes platform. The new and improved CAT platform provides a visual and programmable rule engine, enabling users to easily create their own monitoring dashboard. CAT also provides several features to help users accelerate their development and deployment of application services. With improved security and load capacity, FET is now better poised to make use of 5G capabilities when developing future IoT products.
Since our establishment in 1997, we have known how important it is to provide customers with reliable and immediate connectivity, which is why it is our original intention and focus to build an IoT platform and become a partner to implement IoT applications. In addition, we have also constructed an engineering platform to enable our internal R & D team to leverage the best practice of DevOps to manage and develop IoT services, so as to further effectively convey the end-to-end business value of the IoT to be ready for the arrival of the 5G era. We would not be able to achieve what we have now so rapidly without Red Hat open source solution and professional advice. Hence, it is our honorable milestone to receive this award, and we hope to share our joy with all of our Red Hat partners.
O-BankDigital Transformation, IT Optimization
O-Bank is Taiwan’s first native digital bank, entering the personal financial market in 2017 to provide consumers with convenient and thoughtful digital financial services. Its services include corporate finance, international trade finance, cash management, securitization and trust, finance, personal financial deposits, loans, investments and insurance. The company’s vision is to embrace digital finance and continue innovation.
To provide users with better digital financial services and experiences, O-Bank needed a new core banking system and a stable platform. Therefore, O-Bank adopted Red Hat’s open source solutions, including Red Hat Enterprise Linux and Red Hat JBoss Enterprise Application Platform (JBoss EAP), helping the bank to achieve IT optimization. Working with Red Hat Consulting, the bank enabled the success of its IT teams with the new platform.
An enabled IT team working in tandem with a modern infrastructure has enabled the bank to accelerate innovation, reducing the time-to-market for new products and services. A consistent and stable architecture also helped O-Bank’s developers build apps more quickly, increasing productivity and saving costs at the same time.
By powering its core banking system with Red Hat Enterprise Linux and JBoss EAP, O-Bank now has the adaptability to match changing market trends and set standards for open source adoption in banks to drive product innovation and improve customer experience.
The FSI industry is challenging to navigate, especially with our move to enter the personal financial market and offer digital financial services to consumers. We realized that we needed to adopt an open hybrid cloud environment if we were to continue producing truly disruptive products and services for our customers. Open source solutions have enabled our IT and DevOps teams to work more efficiently to deliver IT services faster and drive our mission to become Taiwan’s best digital bank.
NEC CorporationDigital Transformation / Modern Application Development
NEC has adopted the Red Hat OpenShift Container Platform for the system operating platform of the new “Narita Airport One ID” boarding solution, which uses face authentication technology provided by NEC.
This solution is an adaptation of “FAST TRAVEL,” making the process from arrival to boarding simple, easy to understand and smooth for passengers. It enables convenient and safe entry/exit procedures that allow people to pass various procedures such as baggage storage, security check and boarding gate without having to show a boarding pass and passport, as was required in the past, by registering a face photo at initial airport check-in procedures.
As a global leader in the IT and networking areas, NEC provides IT products and solutions for various companies and government offices, and in the past few years, it has also been focusing on the safety business, including biometric authentication technology.
In this instance, the focus on the development of systems is enabling coexistence of development and deployment with scalability capable of addressing sudden increases in the number of passengers during peak hours, flexible linkage with other leading edge systems and hardware, and excellent agility. Red Hat OpenShift Container Platform met their needs by providing a flexible and scalable enterprise-ready Kubernetes container platform, as the system development and operating platform.
This system, which is scheduled to be installed first at Narita International Airport's 1st and 2nd passenger terminals in the spring of 2020, and eventually at domestic and international airports around the world, is expected to improve the on-time rate and to ease congestion through shortening waiting time during boarding procedures. It is also anticipated that improved safety, due to improved accuracy of identity verification in various procedures, and automation of procedures will lead to labor and manpower savings.
The firm, which was looking to use open source securely in advanced technology areas, selected Red Hat, as it had a high appraisal of Red Hat’s strong track record of more than 1,300 instances of use of the Red Hat OpenShift Container Platform globally, and its deep knowledge of container / Kubernetes technology and enterprise-grade support capabilities.
We are very happy to receive an award at Red Hat Innovation Awards APAC 2019 this time. Through the introduction of the Red Hat OpenShift Container Platform, our customers' digital transformation has accelerated and we have been able to implement initiatives in a short period in the advanced technology fields that are our current focus. Additionally, we have been able to realize a flexible platform with high scalability and versatility to further digital transformation promotion and realize new services. We are confident that our success in this project and implementation results can speed up the application of advanced AI technology and advanced technologies in other fields such as finance, communications, logistics, etc. as one of the NEC platforms for support of social solutions, and significantly contribute to the achievement of customer digital transformation.
Rakuten, Inc.Digital Transformation / Cloud Infrastructure
Rakuten has numerous IT engineers in advanced technologies, and has been using open source technologies from early on in enterprise systems. The adoption of open source technologies is also gathering speed at group companies Rakuten Mobile, Inc. (Rakuten Mobile) and Rakuten Communications Corp. (Rakuten Communications).
To build the first end-to-end fully virtualized cloud-native mobile network in the world, Rakuten Mobile adopted Red Hat open source technology, including the Red Hat OpenStack Platform. This will enable a low cost offering of a wide range of consumer and commercial services such as broadband, 4G / 5G wireless access and AR / VR.
The firm was looking to meet the requirements for the arrival of 5G technology and use software innovation to speed up the provision of mobile services to end users. The goal was specifically to cut the time and cost required to build systems. To realize this, Red Hat technologies fulfilled the requirements of building a flexible and scalable cloud-enabled mobile network infrastructure.
Red Hat technologies that support this communications cloud include the highly-scalable IaaS-based Red Hat OpenStack Platform, the world's leading enterprise Linux platform, Red Hat Enterprise Linux and the software-defined storage, Red Hat Ceph Storage.
Additionally, Rakuten Cloud, which is a public cloud service provided by Rakuten Communications, has revamped its system to “Rakuten Cloud Red Hat OpenStack Platform”, based on the Red Hat OpenStack Platform. This enables rapid building of services, and high-quality and stable operation in cloud environments, which are becoming more diverse.
By using Red Hat OpenStack Platform, Rakuten is able to provision high-quality development environments for small and medium-sized customers while facilitating a flexible and highly scalable cloud-native infrastructure.
With its strength of having more than 100 million member IDs that use various services provided by Rakuten Group such as e-commerce, credit card, internet banking, online trading, and content, going forward the firm plans to continue to create synergies among the group companies while accelerating business and delivering further added value to customers.
The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise. The Modern Application Development category honors organizations that have most successfully illustrated superior overall performance in creating, maintaining, and deploying successful business applications by using agile methodologies. As for the Cloud Infrastructure category, it showcases successful and outstanding examples from organizations in their collaborative public, private, or open hybrid cloud deployment.
Winners will be recognized at each event in the 12-stop Red Hat Forum APAC series. Each event will feature a maximum of two winning projects, with both enterprise and government organizations are encouraged to participate.
We are very happy to receive an award at Red Hat Innovation Awards APAC 2019 this time. Through application of the various open source solutions provided by Red Hat, including the Red Hat OpenStack Platform, in the Rakuten Group services platform we have achieved effective operations and built an innovative infrastructure with superior flexibility and scalability that accelerates future business. By this means, we will offer easy-to-use and cost-effective services for users.
FWD InsuranceModern Application Development, Agile Integration
FWD Insurance is the insurance arm of investment group Pacific Century Group. It offers various types of insurance products to customers in Hong Kong and Macau, Indonesia, Japan, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
With the aim of making insurance easy for consumers, FWD Insurance decided to adopt DevOps to gain the ability to quickly develop applications that could deliver better customer experiences. It therefore turned to Red Hat Consulting to deploy Red Hat OpenShift Container Platform, Red Hat OpenShift Application Runtimes (RHOAR), Red Hat Fuse, Red Hat Quay, Red Hat Smart Management, and Red Hat Enterprise Linux. This move helped reduce time-to-market, with FWD Insurance now taking only three months to move applications from development to production. It also enabled the company to containerize some of its existing applications to deliver enhanced services such as instant underwriting and claims services.
In addition, Red Hat solutions enabled FWD Insurance to partner with other businesses and expand its distribution channels using Open APIs and agile integration. For instance, consumers can now purchase FWD Insurance’s products through its partner’s ecommerce platform.
FWD Group’s transformation journey is driven by its vision of becoming a leading pan-Asian insurer that changes the way people feel about insurance. Red Hat’s open source solutions are helping us to realize that by enabling us to develop and deploy new applications faster though DevOps. We can offer customers easier and faster access to our solutions too as the open architecture enables us to easily integrate our services into our partners’ platform. With these new capabilities, we are now more confident of sustaining business growth through new revenue streams and the delivery of good customer experience.
HKTModern Application Development
HKT is Hong Kong’s premier telecommunications service provider and leading operator in fixed-line, broadband, and mobile communication services. It is a subsidiary of PCCW Limited, a global company headquartered in Hong Kong which holds interest in telecommunications, media, IT solutions, property development and investment, and other businesses.
To build on its traditional telecommunications business and to offer customers more comprehensive services, HKT has expanded service offerings beyond its core business to sustain continuing growth. With the help of Red Hat Consulting, HKT implemented Red Hat OpenShift Container Platform and Red Hat Integration to adopt an agile continuous integration/continuous delivery (CI/CD) approach to development. This enabled it to launch travel, insurance and ecommerce services within months, and flexibly enhance those services or introduce new offerings to address changing consumer demands four times faster than before. Additionally, the automatic scaling in Red Hat OpenShift enabled HKT to handle spikes in traffic relating to seasonal and promotional offers cost-effectively, which also helps deliver a good customer experience.
The Modern Application Development category honors organizations that have most successfully illustrated superior overall performance in creating, maintaining, and deploying successful business applications by using agile methodologies. Meanwhile, the Agile Integration category showcases the project that best represents the value of agile integration.
We have decided to venture into new sectors and diversify our revenue streams to enhance competitiveness. Red Hat has been instrumental in helping us do so by providing an agile, scalable, and easy-to-use development environment. With Red Hat OpenShift, we have shortened our time-to-market from four weeks to one week, and ensure optimal scalability to cope with changing transaction volumes. Both these capabilities empower us to quickly enhance our existing applications and break into new markets to respond to changing consumer demands more effectively.
Agricultural Bank of China (ABC)Cloud Infrastructure
Agricultural Bank of China (ABC) is the first state-owned commercial bank established in China. It is committed to building an international first-class commercial bank group with distinct operating characteristics, efficient and convenient service, complete functions and outstanding value creation ability.
In order to facilitate business innovation, increase efficiency of incremental rollouts, improve the quality of customer offerings, and reduce operational and maintenance cost, ABC built an integrated application cloud platform distributed in Beijing and Shanghai by using the industry-leading Platform-as-a-Service product - Red Hat OpenShift as the foundation of its platform. This cloud platform enables application developers to concentrate on application system development without having to go through the manual process of resource application and management. This greatly improves the efficiency of application research and development, allows a consistent environment for development and production, and facilitates performance tracking. All of which contributes to the efficiency and reliability of application delivery.
Digital transformation is the first business strategy of Agricultural Bank of China. Cloud computing is the key IT infrastructure to realize digital transformation. By adopting the solution provided by Red Hat, on the one hand, it can realize the unification of technology systems in different environments of R&D process, greatly reduce technical debt and reduce IT operation costs; on the other hand, it can promote the delivery efficiency of business systems, quickly respond to changes in market demand, and enhance the competitiveness of ABC products. Thanks to Red Hat for contributing in our digital transformation journey.
Universal Beijing ResortModern Application Development, Agile Integration
Universal Beijing Resort is a new theme park destination that will feature the Universal Studios Beijing theme park, the Universal CityWalk Beijing retail, dining and entertainment complex, and two resort hotels. Expected to open in 2021, the Universal Studios Beijing theme park will feature seven themed and immersive lands that include several all-new attractions along with the most popular Universal rides, shows and attractions from around the world – plus specially created experiences designed to reflect China's cultural heritage.
Guest and employee experiences are always at the core of the value of Universal Beijing Resort. To provide the business with flexibility as the resort is being built from the ground up, Universal Beijing Resort’s IT strategy was to initially leverage cloud and merge with private and on-premise resources as construction completes. Universal Beijing Resort evaluated tools that were designed to support hybrid cloud architecture in B2B and B2C environments, selected and implemented Red Hat OpenShift and Red Hat’s middleware portfolio (Red Hat Fuse, Red Hat AMQ and Red Hat 3scale) to integrate systems and processes together. This provided Universal Beijing Resort with a strong foundation to develop a mix of integrated enterprise IT and digital systems; scale out as Universal Beijing Resort prepares to operate and adapt IT services without technical debt. Universal Beijing Resort’s IT team has grown, and these tools have made it easier for the engineers to work together to develop business solutions and core capabilities.
We are focused on building a digital foundation for our business, that delivers seamless experiences for our guests and employees. To take a business from 0 to 1 requires technology and tools that enable flexibility, agility, and scalability. We implemented Red Hat’s solutions because they have provided us with integration, hybrid cloud, PaaS, and middleware capabilities to support our business operations, and will help us get to our ultimate goal of building a world-class, world-renowned entertainment destination in Beijing.
Vodafone Idea Ltd.Cloud Infrastructure
Vodafone Idea, India's leading telecom service provider, has always been an early adopter of emerging technologies bringing world-class offerings to both its enterprise and retail customers. To continue being at the forefront of innovation, the organization adopted Red Hat OpenStack Platform, Red Hat Ceph Storage, Red Hat Enterprise Linux and Red Hat Ansible Automation Platform. With the largest distributed cloud deployment in the country, Vodafone Idea is transforming its distributed data centre network across 100 locations in India into a 'Universal Cloud,' where a shared software platform is capable of running multiple workloads e.g. Network, IT and third party applications across its distributed cloud locations. The provider is opening its network with standard API’s to facilitate third parties in accelerating cloud innovation, and reduce costs. The new network platform supports Vodafone Idea in optimising costs, accelerating consumption of cloud services and future proofing the network supporting enterprise digitization.
Our collaboration with Red Hat has helped us deploy Universal Cloud based on open standards and systems. Effective working with various ecosystem stakeholders and rapid development cycles has enabled us to design efficient pods for widely distributed deployments running throughput intensive workloads. We now plan to extend this Universal Cloud as a platform to third-party workloads.
Infosys Limited (Infosys)Digital Transformation, Modern Application Development
Infosys is an Indian multinational corporation that enables enterprises in more than 46 countries to navigate digital transformation. With more than three decades of experience in managing the systems and workings of global enterprises, the company’s internal IT services strive to embrace new technologies ahead of the curve to stay relevant. As part of this effort, Infosys wanted to enable a Platform-as-a-Service environment built on flexible open source technologies as part of its own digital transformation and cloud native development journey.
The company deployed Red Hat Cloud Suite, Red Hat Middleware, and Red Hat Ansible Automation to build next-generation digital capabilities like AI and Automation. This has helped the organization accelerate customer engagement across verticals by enhancing speed to market, consolidate the infrastructure across development centers, and reduce footprints in data centers by about 80%.
We have seen a surge in the number of clients across industries interested in open source led agile and digital solutions based on Red Hat offerings such as Red Hat OpenShift, Red Hat Middleware, and Red Hat Ansible Automation, among others. The ability to optimize utilization and auto scale when required has also made a significant impact on our infrastructure. Our collaboration with Red Hat for open source solutions cuts across diverse industries. We look forward to our continued work with Red Hat in delivering powerful industry solutions to our clients.
InterGlobe Aviation Ltd (IndiGo Airline) IT Optimization, Agile Integration
InterGlobe Aviation Ltd, popularly known as IndiGo, is India’s largest passenger airline. The airline uses various Commercial Off The Shelf (COTS) products specific to the airline industry, as well as for generic functions such as finance. Additionally, the company also has several self-developed applications for its specific requirements such as HR, crew training, catering menu, and more. IndiGo implemented Red Hat Fuse and Red Hat Enterprise Linux to integrate these disparate applications and siloed data. Red Hat Consulting also collaborated with IndiGo to help design the solution and provided hands-on expert support and training through the initial deployment. This resulted in improved business agility and speed to add new features, and reduced fuel costs.
Today, IT plays a huge role in the lives of both our customers and our employees. With Red Hat Fuse and Red Hat Enterprise Linux, we have been able to enable easier integration of data, thereby improving the overall customer experience. Customers now have to spend less time waiting at the airport and have access to real-time, accurate information resulting in better services and engagement.
POSCO ICTDigital Transformation
POSCO ICT is the IT and engineering services provider of POSCO, one of the world’s largest steel producers. To enable continued innovation and success for the next generation of POSCO’s business, POSCO ICT embarked on the Smart Factory project, with a goal of enabling the business to produce high-quality, high value-added products in a cost-effective manner. POSCO ICT deployed Red Hat Ansible Automation and Red Hat OpenShift Container Platform as the basis of its Smart Factory. Previously, a large amount of manpower and time were invested in implementing an infrastructure that enabled production-related big data analysis. However, by adopting Red Hat’s enterprise container and automation offerings, POSCO ICT established a foundation that could more quickly and easily implement analysis environments and expand them to various production sites. The resulting enhanced insights were quickly applied to analysis of POSCO’s production line, leading to marked improvements in the quality and efficiency of the production line.
POSCO ICT chose Red Hat as its technology partner not only for Red Hat Ansible Automation and Red Hat OpenShift but also for its consulting expertise. Red Hat Consulting helped POSCO ICT to identify the issues with regards to its system build and operations, and provided technical advice and support to solve them.
Working with Red Hat has enabled POSCO ICT to achieve multiple efficiencies including reductions in operating costs, efficiency gains and increased return on investment. POSCO ICT estimates that it will save 20% of its annual IT automation and management costs. In addition, implementing an organization-wide big data analytics enabled it to gain actionable insights that can help improve the quality of its products and in turn increase profitability.
Red Hat’s technical superiority and strong open source culture were key factors that contributed to our decision to work with them. The business value that we have received since working with Red Hat has been huge. For example, we have been able to achieve a 20% cost reduction in IT automation and management functions and faster project turnaround times. More importantly, we have seen the benefits that open source brings in spurring innovation and collaboration. Transforming culture is as important as the technology being used, and we are positive that cultivating an open source culture will have a positive influence in our digital transformation journey.
Shinhan BankDigital Transformation, Cloud Infrastructure
Shinhan Bank is one of the leading banks with the longest history in South Korea.. It has more than 900 domestic branches, and has been leading financial ICT industry technology changes through ATM, call center, PC banking and online banking. Shinhan Bank is expanding its overseas services to the rest of the globe through a network of more than 160 partners in 20 countries.
Shinhan Bank aims to continuously expand its services with local affiliates to expand its local services in the world. In order to expand its API-related services quickly and efficiently, the bank embarked on an initiative to build a large-scale, cloud-based front-end processing system. It also adopted DevOps processes to enable it to use open source and cloud-native service implementation technologies with strong security capabilities.
Shinhan Bank’s main driver for the project was to secure a microservice architecture and capacity to build container-based and cloud-native services as the existing services were built on a monolithic architecture. Shinhan Bank used Red Hat OpenShift to shorten the system development life cycle and gain standardized container technology and microservice development capabilities. OpenShift also provided Shinhan Bank with a microservice architecture that enabled it to use a global clustering OPC (one point copy) system to only run workloads that are relevant to each country’s needs, leading to accelerated services and lower operating costs. Additionally, the solution provides an on-ramp to hybrid cloud as part of its cloud strategy. This is key in providing the bank with the flexibility it requires to move workloads between environments - using between its private cloud for app development and testing, and the public cloud for production and services to its customers.
Shinhan Bank’s digital transformation was more than just a technology upgrade. Working with Red Hat Consulting also helped us to implement a DevOps organizational structure, and strengthen our open source technology capabilities. We are now able to bring greater convenience and benefits not just to our customers in Korea, but across all 20 markets we operate in.
Heritage BankDigital transformation, Modern Application Development
With origins tracing back to 1875, Heritage Bank is Australia’s largest customer-owned bank and is one of the longest running financial institutions in Australia. Founded in Toowoomba, Heritage Bank prides itself on its “People First” ethos, and is committed to improving an excellent customer experience.
Currently, Heritage Bank is in the midst of a digital transformation to better meet its goal of delivering great customer experiences every time. However, its monolithic 40-year-old core system resulted in siloed teams and limited the bank’s architectural vision. Its business model needed to change, and the bank believed it was necessary to take an outside-in approach when architecting, delivering and evolving a digital platform.
To address that, Heritage Bank engaged Red Hat Open Innovation Labs, and was able to apply three strategies - microservices, APIs and containers - to create highly configurable architecture, to help Heritage Bank respond more quickly to market demands. The immersive nature of the Red Hat Open Innovation Labs experience also resulted in the bank having empowered, multi-disciplinary teams to better support the business.
By powering the new operating model within its IT team with Red Hat solutions, Heritage Bank’s IT team can now support business initiatives more effectively. The solutions include Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, Red Hat Fuse, Red Hat OpenShift Container Platform, Red Hat Ansible Automation, Red Hat 3scale API Management, and Red Hat Satellite. With improved developer productivity, architecture efficiency and operational cost model, the bank estimates it saved at least 20% of time per developer and reduced the cost of maintaining its platforms significantly. The bank’s newfound agility and speed are helping it to continue to break down complexity, legacy components and capability within its ageing core, and move towards adopting a new, digitally designed and API-enabled core banking system to continue to provide exceptional service to its customers.
Heritage Bank is renowned for its ‘People First’ approach and our commitment to providing great banking experiences and exceptional customer service. However, we needed to find a way to modernize our older systems and processes to continue to evolve with our customers’ needs. Red Hat Open Innovation Labs helped us in our agile journey by providing our teams the needed training for maximum efficiency and productivity. With newer systems and less siloed teams, we can now focus on innovation to meet changing market demands.
OptusDigital transformation, Modern Application Development
Optus serves content and telecommunications capabilities to more than 10 million Australian mobile subscribers and provides enterprise services to many of Australia’s small, medium and large businesses.
As part of its 2020 CX Vision, Optus is aiming to transform customer experience by delivering exceptional value and digital experiences for customers.
To drive customer experience improvements, Optus developed a Cloud Core Contact Centre (C4), a cloud-native platform that allows microservices to be quickly developed and deployed in a DevOps environment with strong security capabilities. C4 breaks down complex monolith systems into smaller services, with each performing a precise functionality. Since a single microservice can be used in various use cases to perform the same function, Optus’ agile teams can prevent repeated efforts, resulting in faster iteration of new customer care functionalities. Optus also managed to adopt DevOps practices with C4. Featuring CI/CD pipelines with embedded security compliance checks, C4 enables the telco to modify architectures and release software without impacting the stability of operations or compromising the security of customer sensitive information.
With all these capabilities, Optus can rapidly develop and integrate new service technology functions – such as voice notes and intelligent routing – across its voice and messaging channels to deliver better customer experience. For instance, the Red Hat OpenShift-backed C4 supports the real-time transcription of customer calls and automation of categorisation of the transcript (also known as voice notes). These moves aim to help Optus’ contact centre agents capture more information from customer calls and reduce the time needed to summarise those calls. C4 also enables Optus’ service operations team to personalise the routing experience for customers who call. By doing so, Optus can help customers more effectively with minimal customer input, which could result in an enhanced customer experience.
Optus has always been a challenger, committed to creating a better and more connected future for Australia. To accelerate our transformation and deliver a new wave of solutions that create game-changing experiences for our customers, we are increasingly relying on open source software solutions which are now at the forefront of technology.
Oversea-Chinese Banking Corporation Limited (OCBC Bank)Digital transformation, Modern Application Development
As part of its digital strategy, OCBC Bank modernized its technology architecture to enable it to deliver superior customer experience, deepen relationships and to grow its franchise. To realize this goal, OCBC deployed solutions, including wealth management applications, built on Red Hat OpenShift Container Platform. With this platform, OCBC Bank can deliver new digital capabilities with scale and agility across the Group’s business lines and subsidiaries in the region. The platform has enabled the Bank to increase reusability, lower overall cost of investment and increase development efficiency.
We have made very good progress in transforming our technology architecture to improve agility and speed in deploying new business capabilities. Core to our digital journey is a microservice-based architecture that leverages open platforms, such as the Red Hat OpenShift Container Platform. We are taking a holistic approach in extending such platforms across the region to achieve scalability and synergy. This is in line with the bank’s digital strategy, underpinned by building an open and scalable architecture, to offer greater customer value digitally.
Singtel is one of Asia’s leading communications technology groups with a vast network of offices throughout Asia Pacific, Europe and the U.S. Headquartered in Singapore, Singtel provides a diverse range of services including fixed, mobile, data, internet, TV, information and communication technology (ICT), and digital solutions.
The rise of active mobile consumers and digital businesses in Asia Pacific has driven demand for reliable and fast internet connectivity. To address this demand, Singtel deployed Red Hat Ansible Automation.
With Red Hat Ansible Automation, Singtel can use playbooks for configuration management and to automate time-consuming, repetitive tasks such as diagnostics and report generation. This not only helps ensure better stability and network uptime, but also frees up employees from routine work to focus on revenue-generating tasks.
Alliance Bank Malaysia Berhad (Alliance Bank)Digital Transformation, Agile Integration
As part of its digital transformation, Alliance Bank deployed the agile Red Hat OpenShift Container Platform to help expedite the roll-out of its Branch-in-Tablet initiative to cut the projected timeline from 18 months, to as little as 4 months for the first version of the bank account opening process working prototype. This solution enables the bank’s customers to open a banking account and activate their debit card, Internet, and mobile banking services in as little as 15 minutes. Today, all Alliance Bank branches nationwide are equipped with this efficient tablet solution.
Alliance Bank’s Branch-in-a-Tablet initiative will soon be extended to include other banking products and solutions. The meaningful collaboration with Red Hat helps Alliance Bank fulfil its brand promise to its customers: delivering fast, simple, and responsive solutions that are aligned to their needs.
Banking clients lead a busy lifestyle and are always on the move. We need to ensure that we continue to meet their needs at their pace, and deliver great customer experience using a platform that they are familiar with. This is why we have partnered with Red Hat: to build an open architecture that allows us to adopt an agile approach for software development. By doing so, we are able to build customer-centric products that are not yet available in the market, improve our service delivery, and improve our time-to-market roll-out. This has empowered us to scale and continue to build for the future, today.
Hong Leong Bank Berhad (HLB)Digital Transformation, IT Optimization
HLB is one of Malaysia’s leading financial services institutions providing regional services of wide ranging and innovative financial solutions to countries which include Singapore, Hong Kong, Cambodia, Vietnam and China. These services are delivered through traditional means and comprehensive digital channels – online and mobile banking, as well as a digital branch concept designed to provide complete customer satisfaction with a simple, efficient and seamless experience aided by technology.
With the rapidly-changing financial landscape, coupled with fast-paced technological changes, staying attuned to customers’ expectations and aspirations are key to HLB’s ongoing efforts to develop capabilities, banking products and services that are centred on clients’ needs.
To this end, HLB deployed Red Hat solutions to enhance its application development capabilities while increasing security capabilities and maintaining its existing IT investments and control of its assets. With Red Hat OpenShift Container Platform, and its ability to enable an automated container management process that supports provisioning, deployment, and scaling of containers across multiple hosts/nodes, as well as automatic health checks to enable high availability in expected workloads, the bank can take an innovative approach in developing new services and releasing them to the market at a faster rate.
Red Hat OpenShift also offers an open source architecture that enables applications to run across physical, virtual, public, private, or hybrid cloud infrastructure. This has enabled the bank to adopt an agile and human-centric design methodology that helped them to considerably enhance customer experience through continual improvements and adjustments to the UI/UX. The open source architecture also enabled it to integrate its offerings with WeChat Pay, enabling WeChat users to more easily make payments when visiting Malaysia. Collectively, based on its estimates, the new capabilities helped HLB reduce in-house app development and go-to-market time by 40 to 60%, depending on complexity, and lower the cost to market by 40 to 60%.
HLB’s journey to digitize began not with the technology, but a cultural shift driven by digital-first values and guiding principles. By deploying Red Hat’s solutions which are open yet enterprise-grade, we have managed to attain rapid development capabilities and maintain the journey of ‘fail fast, fail cheaply, quick to market, and build your own’. This in turn helped to lower our capital expenditure by at least 40% over traditional bought and deployed solutions, and enabled us to deliver more custom tailored digital services to our internal and external stakeholders – which are either developed in-house or through collaboration with third-parties and can help improve our customers’ lives – at a sustainable cost.
PT Bank Central Asia (Tbk)Agile integration
According to a recent report, 71% of working age individuals from the middle to lower income bracket in Indonesia have no access to credit last year.
To help boost financial inclusion in the country, PT Bank Central Asia (BCA) sought to become more agile, developing and deploying services in a more responsive manner. This motivated them to move away from its legacy enterprise application integration platform into one that offered API-based integration and enable greater agility.
By deploying Red Hat OpenShift Container Platform and Red Hat 3Scale API Management with the help of Red Hat Consulting, BCA gained a modern architecture based on APIs to integrate its internal systems and applications faster and in a scalable manner. Since the architecture has also been verified to adhere to BCA’s standard IT security policy and governance, it enabled the company’s IT application teams to develop and deploy applications more securely and efficiently. These capabilities helped accelerate time to market of new initiatives and features of existing products, which ultimately empowers the bank to cater its services to the financial needs of both its existing customers as well as the unbanked.
BCA is continuously modernizing its IT architecture to be able to provide solutions to customer needs efficiently and quickly. For this reason, BCA utilizes solutions from Red Hat to gain the ability to develop applications in a way that is flexible, efficient, and fast. This helps us to satisfy our customers with better solutions. We believe that Red Hat's expertise and open source solutions will be key in helping us to grow our business in the future.
PT Telekomunikasi SelularDigital transformation
Telkomsel, the largest cellular operator in Indonesia, serves around 168 million customers today and brings telecommunications service access across the country. Being the first to commercially launch 4G LTE mobile services in Indonesia, the company prides itself on consistent innovation to expand its digital business, including digital lifestyle, mobile financial services, digital advertising, Big Data, and Internet of Things (IoT).
Established in 1995, Telkomsel’s legacy systems hindered it from moving faster to accommodate business and customer needs as its business grew. To counter this and increased competition, Telkomsel set out a strategic business direction in 2017 to undergo digital transformation and stay ahead of the curve.
To address the challenge of monolithic and siloed systems, duplicate functions and a complex integration process which required heavy investments of resources just to keep the lights on, the telco embarked on a Digital Core platform and migrated to cloud-native applications using containers and microservices with Red Hat OpenShift, the industry’s most comprehensive enterprise Kubernetes platform, to eliminate duplicate services and accelerate speed to market. API-based services also simplified the integration with third-party partners and enabled it to pilot three new products in its Digital Core project: a browse and purchase product, customer information service and a mobile wallet service.
Since working with Red Hat, Telkomsel has been able to improve its agility, thereby achieving a three-fold improvement in its time to market for delivering new products. Automating its processes has also freed up resources to innovate and improve its customer service levels.
Intense industry competition back in 2017 put us in a pivotal moment to look into transforming our business and implementing a strategic digital transformation plan to stay in the frontline of innovation. This has not only helped us achieve and maintain the highest standard in telecommunications service, but also opened up new growth opportunities. Red Hat OpenShift was instrumental to the success of the Digital Core project, which has transformed our IT operations fundamentally, more importantly, it has brought positive business impact from improving customer experience to drive innovation and business growth.
Australia and New Zealand Banking Group LimitedModern Application Development, Digital Transformation
ANZ Bank (ANZ) is one of the five largest listed companies in Australia by market capitalization and a leading bank in New Zealand, serving both consumers and businesses in the region. In 2017, ANZ needed to increase the speed of its software release cycle after the work in their API platform had grown significantly during the previous year. To enable a continuous integration and continuous delivery process, ANZ migrated to a solution based on Red Hat OpenShift Container Platform, Red Hat Enterprise Linux, Red Hat Gluster Storage, Red Hat Ansible Tower, and Red Hat Satellite.
The project began in phases in 2017, with migration of more than 25 services into containers within nine months. Using Red Hat OpenShift Container Platform, ANZ reports it reduced deployment time from hours to minutes, allowed development teams to deploy their own code into production, automated configuration, and enabled zero downtime deployments. The team also engaged Red Hat Consulting to help upskill the team and migrate the solution.
Since its initial rollout, ANZ added a Blue-Green deployment capability - a methodology that creates two identical production environments which enable upgrades to be made in the parallel environment and facilitate rollbacks to the old environment should a problem surface - in a matter of weeks. This created a continuous integration (CI) service that superseded its old CI processes.
ANZ is building a more adaptable bank to better meet the changing needs of our customers. Support from our vendors, such as Red Hat, are enabling this transformation
New Zealand Customs ServiceEnterprise Integration, Digital Transformation
The NZ Customs protects and promotes New Zealand at the border.
As part of this role, NZ Customs installed eGates (formerly SmartGates) - an automated self-service passport check system that provides faster border clearance. Between 20,000 and 25,000 passengers use the eGates daily, with international visitor arrivals forecasted to increase by 4.8 percent per annum over the next five years. To enable smoother processing at the borders and to avoid increasing staff workload, NZ Customs embarked on an eGate upgrade project.
With the help of SECTION6, an open source enterprise solutions consultancy and a Red Hat partner, NZ Customs Service developed a solution architecture based on Red Hat Enterprise Linux,Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Fuse and Red Hat AMQ. With this new Red Hat-based platform, NZ Customs Service can more rapidly deliver modern applications and services, helping to modernise its entire portfolio of applications. Using open source technologies also became a catalyst for innovation at NZ Customs, helping to increase productivity and provide better service quality.
The upgraded eGate solution improved processing for both frontline staff and travelers. Based on its internal calculations, NZ Customs was able to increase the number of passengers processed by the modernized eGates, reduce manual processing, and reduce the average time required to process each passenger through the eGates.
New Zealand Customs is delighted to receive this award. Our upgraded eGate border processing solution has enabled faster and more reliable processing of passengers at the border which has improved their traveling experience and has allowed us to better cope with an increasing traveler population. The success of the project has clearly demonstrated the value that can be realized in a public service setting by working in an agile, collaborative way. As a result, agile and DevOps practices are being adopted to help accelerate other important pieces of work at New Zealand Customs. The confidence and trust that we have received from our key technology and business stakeholders would not have been possible without the support of SECTION6 and Red Hat.
Bharti Airtel LimitedDigital Transformation
With more and more applications moving to cloud footprints,Bharti Airtel wanted network infrastructure based on, on-premises private cloud to run Telco Operation tools.
Bharti Airtel implemented Red Hat Cloud Suite at its global Network Operations Centre (NOC) at Manesar. The NOC includes a 3600-square-foot video wall that presents them in a unified video view to make monitoring and analysis of Bharti Airtel’s operations simpler and more efficient. The cloud platform, built using Red Hat OpenShift on Red Hat OpenStack Platform, will allow networks to scale– out, make it easier to adopt new workloads like IoT, 5G and AI and provide a more seamless way to manage applications across hybrid and multi-cloud environments. With this cloud platform powered by Red Hat, Airtel aims to create a self-healing operations network that will enable network traffic to re-route in the event of downtime. The platform currently hosts hybrid applications such as Unified Fault, Performance, Trouble Service Ticket and Asset Management with a roadmap to host more applications in the future.
Direktorat Sistem Informasi dan Teknologi Perbendaharaan, Ditjen Perbendaharaan, Kementerian KeuanganModern Application Development, Digital Transformation
The Directorate General of Treasury (DG of Treasury) is a government entity in Indonesia responsible for formulating and implementing the state’s treasury policies and technical standardizations. One of its applications, SAKTI (Financial Application System Level Institutions), is used for financial management and reporting purposes by the government, its ministries and military, and sees more than 7,100 total users. By 2020, DG of Treasury projects as many as 384,000 users - more than 54 times its current user base.
To better support this anticipated growth, the DG of Treasury migrated from JBoss AS 7.1, the upstream, community-based Java EE 6-compliant application server project to Red Hat JBoss Enterprise Application Platform (JBoss EAP) for its enterprise support and SLA. The DG of Treasury also deployed Red Hat OpenShift Container Platform to help support the many instances of its application and Red Hat Satellite to help manage patching for its operating system. Today, the team is able to deploy and scale out quickly through the use of Linux containers, bringing about time saving, increased efficiency and faster time to serve its stakeholders.
SAKTI is the first application that we have deployed on a container platform and many other divisions in the organization are eager to see the results of such a deployment. With the high expected growth in the use of the application, we are equally eager to see a successful first use. We are glad to have Red Hat as a partner on this journey and look forward to bringing more benefits to our stakeholders.
PT. Bank Rakyat Indonesia (Persero), Tbk.Cloud Infrastructure, Digital Transformation
Bank BRI is Indonesia’s oldest commercial bank and the largest by assets, loans and deposits. It focuses on Indonesian micro, small and medium enterprises, which Bank BRI believes represent the backbone of the Indonesian economy. Its vision is to become the most valuable bank in South East Asia and home to the best talent.
As an established bank, Bank BRI faced the challenge of carrying many legacy infrastructure that it found to be not suited for rapid changes required in the current competitive environment. To enhance its digital capabilities, Bank BRI looked to Red Hat for help in developing a hybrid cloud platform business agility it requires. Using Red Hat Cloud Suite and support from Red Hat Consulting, Bank BRI is able to rapidly build and deploy applications with better time to market.
With Red Hat Cloud Suite, Bank BRI gained agile and distinctive advantages for our internal and external services. We observed effectiveness and efficiency that we have never seen before. We also believe that with Red Hat Cloud Suite, we can tackle competition and be the leader in the digital banking competition.
Energy Market Company Pte LtdModern Application Development
EMC was established in 2001 to operate the wholesale market of the National Electricity Market of Singapore (NEMS), Asia’s first liberalized electricity market. As the exchange for wholesale electricity trading, EMC provides a transparent and competitive trading platform through calculating prices, scheduling generation, clearing and settling market transactions, as well as supporting governance of the market.
EMC was due for a server hardware and applications refresh for its core settlement and Market Rules engine system. However, the proprietary stack it was built on was aging and restricting innovation efforts to support upgraded NEMS applications as stipulated by market regulations. To address this need, EMC migrated to Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform (JBoss EAP) and Red Hat Process Automation Manager, a tool for building business automation services and process-centric applications, to better position the team for innovation in line with future technologies. The move helped to reduce the total cost of ownership and improved time to market with increased scalability, flexibility, and efficiency in provisioning and deployment to multiple environments. The company also adopted Red Hat Ansible Tower to facilitate continuous integration and continuous delivery through IT automation.
The NEMS is an integral part of Singapore’s overall energy policy framework. Our operations are IT-intensive due to the sophisticated market model, the quantity of data, multiple communication links and the requirement to operate the market on a 24-hour basis every day. It is important that we keep up with continued innovation and we are glad to have Red Hat accompany us on this journey. We thank Red Hat for this recognition.
Singapore AirlinesModern Application Development, Digital Transformation
SIA is the flag carrier airline of Singapore and a global company dedicated to providing quality travel experiences for its customers, ranking as the world’s best airline in 2018 by SKYTRAX. In order to help keep the airline at the top of its passengers’ service experience, the IT department looked to improve its agility and better meet business requests.
SIA decided to transform the core architecture and delivery framework of its online flight reservation, redemption, check-in and loyalty program capabilities, enabling greater delivery speed and agility through modernization of its traditional monolithic design to one using microservice architecture delivered with an agile framework. Key technologies used include Red Hat OpenShift Container Platform, JBoss EAP, and Red Hat Data Grid deployed across its hybrid environment spanning on-premise datacentre and public cloud. Both the application and infrastructure teams were also upskilled through training courses and workshops, laying a foundation for the necessary competency to operate this new platform.
Through this technology transformation, the development team was able to better address business needs through more frequent releases. SIA reports that new features also have faster time-to-market by automating the continuous integration and continuous delivery processes, and speeding monthly deployments to a daily affair. Customer experience has also improved as a result of the platform’s auto-scaling and auto-healing capabilities.
Ascend MoneyModern Application Development, Digital Transformation
Ascend Money is a Bangkok-based fintech company with reach across Southeast Asia that aims to improve the lives of the underbanked population and accelerate electronic payments in the region through its TrueMoney electronic payment system.
However, each of Ascend’s offices, which span six countries - Cambodia, Indonesia, Myanmar, Thailand, the Philippines and Vietnam - had its own way of deploying applications, making it impossible for them to deliver and reuse common services.
With Red Hat Enterprise Linux, Red Hat OpenShift Container Platform and Red Hat Satellite, more than 400 of Ascend’s application developers across six countries can access a common platform and deliver application services faster and more efficiently, helping the company to better serve its 20 million users.
Kasikorn Business-Technology GroupDigital Transformation
KBTG is the tech venture of Kasikorn Bank (KBank), one of Thailand’s largest banks, that works to connect fintech firms and tech startups. KBTG developed KPlus, Thailand’s most popular banking app with 15 million users. To boost its competitive advantage, KBank sought to make KPlus even more user-friendly, feature-rich and used by more people.
KBTG worked with Red Hat to deploy Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat AMQ, and Red Hat OpenShift Container Platform, giving it a flexible and agile foundation to bring artificial intelligence capabilities to KPlus, enabling customers to choose products and services that match their lifestyles. In addition, with an open standards-based technology structure, KBank can more easily connect with its partners’ platforms, enabling it to introduce more services to customers. By delivering enhanced features such as these, KBank hopes to expand its customer base by 2 million accounts a year for a total of 20 million accounts by 2021.
Fukuoka Financial Group, Inc.Digital Transformation
The Fukuoka Financial Group is a financial group with a history of about 140 years with approximately 5.7 million individual customers, approximately 220 thousand corporate customers. Fukuoka Financial Group participated in Red Hat Open Innovation Labs with the goal to improve corporate competitiveness, increase digital transformation, learn and practically implement the agile development methodology with DevOps, and implement in-house system development. They also adopted Red Hat OpenShift Container Platform as an application development and execution environment and deploy it on the public cloud.
The company established a Digital Strategy Department to lead its digital transformation efforts. The company aims to establish a system in which new products and services can be more quickly launched into the market by changing its working practices and corporate culture, and building faster development system using the new development methodology.
It is doing so by moving the system development and operations, which have up until now been outsourced, back into the company and using talent that will be capable of carrying out the agile development following the residency.
It is our great pleasure that we could win Red Hat Innovation Awards APAC 2018. In recent years, we have seen a need for reforms based on changes in the business environment. With our conventional waterfall-type development, centered on outsourcing, we have not been able to catch up with the competition. In order to provide new services to customers more quickly and effectively, it is essential to us to introduce agile development into the company. We believe it will help lead to our growth. It is important to learn new methods and practical skills, which can enable digital transformation and innovation, and establish culture to promote them. We feel that our employees will gain crucial new skills thanks to the participation in Red Hat Open Innovation Labs. We look forward to continued support from Red Hat as move through our digital transformation.
NTT Comware CorporationCloud Infrastructure
NTT COMWARE used Red Hat OpenStack Platform as the cloud infrastructure for its SmartCloud DevaaS 2.0, a PaaS development environment service, which provides on-demand access of features for the DevOps development based on development needs, such as development client, CI/CD server and test server.
NTT reports that SmartCloud DevaaS 2.0 has been introduced into approximately 3,000 VMs inside and outside the company. Within NTT, the company reports that the automation created a reduction in operation costs by 30 percent. In addition, the introduction has lead to improvement in agility. With the self-service function, it became possible to provide a development environment the same day, a process which used to take five days to provide. As the prompt procurement of development environments became possible, NTT reports its internal users have seen reductions in development period by 50 percent.
It is our great pleasure that we could win Red Hat Innovation Awards APAC 2018. By using Red Hat OpenStack Platform to help develop SmartCloud DevaaS 2.0, we were able to facilitate business innovation for our group companies and our customers. More than a year has passed since the service was launched and since then we have helped provide customers with more stable development environments that are helping them see lower operating costs through automation, increased agility through self-service options, and reduced man hours due to shorter development periods.
AmBank GroupDigital Transformation
AmBank Group is one of Malaysia’s premier financial solutions groups with 43 years of experience in supporting Malaysians. Currently, the Group is accelerating the next phase of its digital capabilities with a group-wide digital roadmap that focuses on integrating its services into the daily lives of its customers in an innovative and practical manner. As part of its digital journey, it aimed to provide better mobile banking and cash management in a manner that is easy, simple and fast for its valued customers across all touch points.
To help achieve this goal, AmBank Group deployed Red Hat Enterprise Linux, Red Hat OpenShift Container Platform, Red Hat Virtualization, and Red Hat Gluster Storage with the help of Red Hat Consulting. This allowed AmBank to build up its digital capability with a more agile and scalable application delivery. The effort also enabled the development of new applications and services which expanded its market reach to create new revenue streams.
It is an honour to be recognised through this prestigious award, as it is a testament to the AmBank Group’s commitment in delivering quality results and services to our customers. As part of AmBank’s digital transformation journey, we are continuously designing and implementing numerous new solutions with our customers in mind – to make their banking experience with us much more convenient, value-added and seamless.
Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)Modern Application Development
MAMPU is a central agency of Malaysia’s Public Service Administration, responsible for modernization and transformation of the public sector. As part of its role, MAMPU provides ICT infrastructure and a standardized system for the public service sector and its agencies. In alignment with the country’s digital transformation initiative and to better serve government agencies and enhance its public services, MAMPU deployed Red Hat Cloud Suite, resulting in improved accessibility in system development and increased cost savings in infrastructure and licensing requirements.
As part of Malaysia’s advancement towards becoming a smart city, MAMPU’s role as the central agency for the public sector is to configure an ICT platform that meets the requirements of the other government agencies. Open source has helped us enable more agile processes and further develop the capabilities of the Public Sector Office while ensuring effective use of our resources. We plan to increase the use and implementation of open source software across the agencies in the public sector and we thank Red Hat for this recognition.
China Citic Bank Credit Card CenterEnterprise Integration, Modern Application Development
As a leading credit card service provider in China, CITIC Bank Credit Card Center is in the process of transforming its distributed architecture through the development of an end-to-end delivery and governance system. With the new system, the team aims to facilitate agile delivery, enable microservices management and intelligent operation and maintenance for faster business innovation, and facilitate IT quality control and IT risk management.
Key to its distributed architecture transformation is in continuous integration and continuous deployment (CI/CD). For this reason, CITIC Bank Credit Card center adopted DevOps process integrating development, operation, and maintenance processes, together with a CI/CD platform and other tools to form an end-to-end agile delivery model. CITIC Bank Credit Card Center deployed Red Hat’s open source technologies to create a container cloud platform based on microservice governance system to achieve more rapid application deployment, with CITIC Bank Credit Card Center reporting improving the application delivery efficiency by more than 50 percent. With its accelerated ability to support gated launches and to scale on-demand, the container cloud platform can meet CITIC Bank Credit Card’s requirements for business innovation and peak demands, laying the foundation for its next-generation credit card information systems.
Huatai Life Insurance Co.,Ltd.Cloud Infrastructure, Modern Application Development
Huatai Life Insurance Co., Ltd. (“Huatai Life”) is a Chinese life insurance company. Based on its digital strategy, Huatai Life began building an open source-based and autonomous private container cloud platform.
After an extensive evaluation process, Huatai Life chose Red Hat as its technology partner to design and deploy a new architecture based on Red Hat OpenShift Platform. This allowed the team to enhance system performance and development efficiency while reducing total cost of ownership. Huatai Life also consolidated the infrastructure platform to support its transformation and to support service innovation as part of its digital strategy. With the updated environment and a DevOps approach to IT, Huatai Life is able to more rapidly develop new insurance applications in line with business priorities and market demands.
Huatai Life pays much attention to the implementation of IT technologies in order to provide a powerful support platform for the business. With Red Hat OpenShift Container Platform and Red Hat Ceph Storage, Huatai Life built an autonomous private container platform, which laid a solid foundation for our digital strategy. Thanks to Red Hat for its recognition and support for Huatai Life.
China Merchants BankIT Optimization, Digital Transformation
China Merchants Bank Co., Ltd. (China Merchants Bank, CMB) was established in Shekou, Shenzhen in 1987. It is China's first joint-stock commercial bank wholly owned by corporate legal entities. With customer expectations for digital banking solutions and the emergence of new competitors, China Merchants Bank saw the need to accelerate its transformation with a more flexible platform.
To modernize its previously centralized structure and gradually move towards an open and flexible distributed architecture, CMB deployed Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform and Red Hat Ansible Tower to establish a standardized, process-oriented and automated platform. CMB also worked with Red Hat Training to certify and equip its system administrators with the skills it needed to deliver the platform. The new Red Hat-based platform enabled CMB to deliver personalized and mobile services to its active users.
We regard financial science and technology reforms as one of our top priorities for the next three to five years. With Red Hat solutions, we were not only able to achieve greater technology and business agility and focus on building mobile Internet and managing data workloads. Thanks to Red Hat for contributing in our digital journey.
Shanghai International Automobile City Group Co., Ltd.Cloud Infrastructure
Shanghai International Automobile City (Shanghai International Automobile City Group CO., LTD.), established in 2001, focused on accelerating the development of new energy vehicles, promoting their use and improving its business model. With increasing innovations in autonomous driving, Shanghai International Automobile City aims to promote further collaboration within the automobile industry and to create a world-class automobile innovation center.
In order to provide auto manufacturers with an application platform for test scenarios such as smart car, connected vehicle and closed test demonstrations, and to support the resulting volume of data, Shanghai International Automobile City built a unified, open and standard hybrid cloud platform with Red Hat Enterprise Linux, Red Hat Ceph Storage, Red Hat OpenStack Platform and Red Hat CloudForms. This open source-based, highly scalable private cloud platform enabled test data to be shared more efficiently among auto industry vendors, providing a higher-quality and more stable platform for multi-vendor collaboration.
Our cloud platform project enables us to address information silos among branches and across our business, and for implementing technical R&D and data analysis of smart connected vehicles, thus building a data analytics platform which incorporates and manages multiple data centers in a unified way. With Red Hat, we have built a unified, open and standard hybrid cloud platform to support autonomous driving data collection in China and provide a standard data exchange platform for other intelligent driving technologies.
Doosan Information & CommunicationsDigital Transformation
Doosan Information & Communications provides IT services for Doosan affiliates worldwide, including IT consulting and system integration, application system services, and IT infrastructure services. Doosan Information & Communications adopted Red Hat Ansible Tower to strengthen the management of its private IaaS platform which is used as the foundation of its hybrid cloud environment. Through the use of Red Hat Ansible Automation, Doosan Information & Communications simplified and automated its IT service management, leading to enhanced productivity.
We are pleased to receive the Red Hat Innovation Awards APAC. Red Hat Ansible Tower has enabled us to implement new features to our system more quickly and to realize the potential of open source and its communities. With the adoption of Red Hat solution, we have enhanced the quality of our IT services and established a strong foundation for our cloud transition.
Korea Electric Power CorporationDigital Transformation
Korea Electric Power Corporation is an electric utility responsible for electricity generation, transmission and distribution, including overseas research, development, and sales. The electric power industry is transforming as digital technologies and renewable energy conversion take hold. To drive its digital transformation, the Korea Electric Power Corporation migrated its UNIX-based system infrastructure to Red Hat Enterprise Linux and deployed an IT infrastructure for its research work based on Red Hat technologies.
It means a lot to us to receive the recognition from the Red Hat Innovation Awards APAC for our IT infrastructure deployment. With the various advantages of open source software and Red Hat technologies, we were able to enhance the system flexibility, spend expense more efficiently and run a stable service. With our ICT-based energy service, KEPCO plans to continue its research in sustainable energy conversion and digital transformation through more efficient data processing and analytics using our platform.
Cathay United BankEnterprise Integration, Digital Transformation
CUB is one of the largest commercial banks in Taiwan, with market leadership in securities service delivery, core banking, credit card and wealth management solutions. Through continuous innovation, quality customer service, in-depth understanding in asset management and a vast network of online service touchpoints, it has received several awards for outstanding performance in the consumer finance industry.
As fintech becomes more prevalent, CUB embarked on a digital transformation plan to help keep abreast of foreseeable disruption in the financial industry. Following its rigorous evaluation process, CUB adopted Red Hat OpenShift Container Platform and Red Hat Fuse to implement a Platform-as-a-Service (PaaS) for its banking services, together with Red Hat Satellite and Red Hat JBoss Enterprise Application Platform (JBoss EAP). With its new platform, CUB finds that it now has capabilities that enable it to compete with fintech providers, including improved time to market for its digital services. The platform has also reduced the total cost of ownership and improved the team’s flexibility in resource management.
Looking back at how far we have come today, it would not have been achievable with our previous monolith architecture. Red Hat has been very proactive in working with us to create a solution that fits our needs and helps us future-proof our system from evolving business demands and industry competition. Cathay United Bank will continue to innovate and provide better service to our customers, together with Red Hat to help guide us on this journey.
Taiwan Futures ExchangeIT Optimization, Digital Transformation
TAIFEX has been committed to the development of Taiwan's futures market since its establishment in 1997. Faced with changing market demands and increasing globalization, TAIFEX has embraced agile development and deployment processes to better address the evolving market. In order to enhance system efficiency, break free from vendor lock-in and improve its competitive edge, TAIFEX migrated from its legacy UNIX system to an open source platform based on Red Hat Enterprise Linux and Red Hat Satellite, successfully launching its new trading system in 2016.
The migration to its Red Hat-based platform enabled TAIFEX to launch new asset classes, cut latency by 75 percent, improve performance consistency, and launch after-hour trading sessions.
Working with Red Hat has exposed us to open source culture and kept us up-to-date on emerging technology and a new chapter in our system. The new system has given us the competitive advantage to help keep our trading platform at the leading edge and give the team global recognition. Thank you Red Hat for recognizing our efforts and achievements.
IAGCloud Infrastructure, The Open Source Way
IAG is the parent company of a general insurance group with controlled operations in Australia, New Zealand, Thailand, Vietnam and Indonesia. Due to its large scale, it was necessary to consolidate its infrastructure and the multiple silos it had grown into to create a single data organization and displace the costs it was incurring. IAG decided to move to the cloud with the help of Red Hat Consulting and use open source tools including Red Hat Enterprise Linux, Red Hat OpenStack Platform, Red Hat Virtualization, Red Hat Satellite, and Red Hat Ansible. The result was a platform that can develop and deliver better solutions to customers more efficiently, and can better maintain customer satisfaction. Through the project, IAG also started recognizing the value of open source, and now has a number of engineers contributing to various open source projects, with plans to open source some of its newly developed solutions.
Before the project, we were faced with different versions of information, making it impossible to make an informed business decision. Red Hat had been a trusted partner of IAG and was the natural choice for us when we set out to consolidate the system. Thanks to this project, we are now able to have greater visibility of what our customers are thinking and better serve their needs. This award speaks to the success of not just our business, but also of open source, and we look forward to creating a more beneficial community for all.
Qantas Airways LimitedEnterprise Integration
Founded in 1920, Qantas is Australia’s largest domestic and international airline. It is widely regarded as the world’s leading long distance airline and one of the strongest brands in Australia. Qantas is in the middle of a radical business transformation that is focused on putting the customer at the core of everything they do. It believes that gaining an intimate understanding of their customers, and targeting them individually with personalized, relevant omni-channel communication will help improve its competitive edge. To deliver on this mandate, Qantas adopted Red Hat JBoss Enterprise Application Platform and Red Hat 3scale API Management to integrate a variety of in-house and public systems, and adopt a more agile approach for the modern traveler and technology user.
The use of APIs have helped Qantas to deliver responsive, contextual products and services to customers across all stages of their journey with us. With a continually evolving capability to move from idea to service in the shortest space of time, together with unprecedented level of insight into the customer experience, Qantas is primed to respond to customer feedback through a more agile approach. Our systems are delivering additional business value thanks to the enterprise integration that Red Hat enables. It has been an honor to receive this Award and we look forward to furthering our business transformation journey with Red Hat.
DHFL Pramerica Life Insurance Company LtdDigital Transformation
DHFL Pramerica Life Insurance Company Ltd. (DPLI) is a leading insurance company in India with a wide network of more than 100 branches across the country. In line with the company’s vision to be a digital leader in the insurance sector, DPLI sought a technology partner to help them realise this while balancing their IT investments, provides them speed to innovate and bring new features to its customers.
Using Red Hat's technologies, Red Hat Mobile Application Platform and Red Hat JBoss BRMS, the turn-around time for DPLI has been reduced to 24 hours from 7 working days as servicing branches receive proposal on real time basis and data discrepancy has been reduced by around 25%.
When we embarked on our digital transformation journey, the idea was to work with a leading business partner and Red Hat presented us with a compelling mobile platform proposition. Without vendor lock-in and based on open standards, the platform helps our business respond to market changes with agility.
Digital is becoming embedded in every business. Digital strategies in the most mature organizations are included with an eye on transforming the business. By joining hands with Red Hat, our main aim was to bring in seamless mobility experience for our customers and transform the business real-time. The result is improved business agility, consistent and efficient decision execution, shorter development cycles, and faster time to market.
National Informatics CentreDigital Transformation
National Informatics Centre (NIC) has been instrumental in steering e-Government/e-Governance applications in government ministries/departments at the Centre, States, Districts and Blocks, facilitating improvement in government services, wider transparency, promoting decentralized planning and management, resulting in better efficiency and accountability to the people of India.
One such project is MyGov, it is a citizen engagement platform. The Hon’ble Prime Minister of India, Shri Narendra Modi, launched this initiative on July 26, 2014. It is a unique, first-of-its-kind participatory governance initiative involving the common citizen at large. Red Hat supported the architecture design, implementation services and performance tuning usng solutions such as Red Hat Enterprise Linux, Red Hat Satellite, and Red Hat Virtualization.
PT Astra Aviva LifeIT Optimization
Since its launch in November 2014, Astra Life’s business has been underpinned by a strong partnership collaboration, delivering a wide variety of product to customer segments across the nation. Astra Life believes that information technology (IT) is the backbone of its company and contributes as a major support for all company activities. With proper use, Astra Life can provide the best service to the customers while enabling efficiency, reliability, and accuracy in data processing and reporting. To better serve their customers, Astra Life used Red Hat JBoss Middleware solutions to build faster and more effective applications that allow multiple distribution channels for the sale of their policies, as well as enable access for customers and partners to their insurance information anytime, anywhere.
We believe that the concept of insurance protection is not only used when we feel an unexpected risk, like an umbrella used when rain comes, but a trampoline that helps people to jump higher without worrying about all the risks. Working with Red Hat is the same, and it has allowed us to reach higher, faster, better, and more cost effectively during our digital transformation journey. We are honoured to receive this recognition, which is testament to the work we have done.
PT Bank Tabungan Pensiunan Nasional TBKModern Application Development, Digital Transformation
BTPN is a well-recognized commercial bank in Indonesia, with a vision of changing the lives of millions of Indonesians. To help increase the people's access to banking services, BTPN created Jenius, a digital bank in Indonesia, with Red Hat OpenShift at the heart of its digital platform. This allowed BTPN to use a DevOps approach to develop and deliver applications more quickly.
Our key strategic initiative is to transform ourselves to become a customer centric bank powered by digital, putting our customers at the center of what we do. As part of this journey a complete overhaul of the IT process and infrastructure is underway. To achieve this, we needed to build a new fully automated and robust end to end development pipeline. After thorough consideration,
Red Hat OpenShift was the logical choice because of its capabilities, features and performance. We thank Red Hat for the award, as well as the commitment we have received from the team on this journey.
DBS Bank Limited Modern Application Development, Digital Transformation
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered in Singapore, DBS has been immersed in the digital agenda with the belief that the banks of the future will look fundamentally different from the banks of today. From re-architecting its technology infrastructure to transforming its front end, DBS is seeking to become digital to its core. To help achieve this goal, DBS deployed Red Hat OpenShift Container Platform to provide agility and scalability. With a next-generation architecture, DBS is now able to build new applications and improve user experiences at a faster pace, and also deliver quicker enhancements or incremental services offerings to better compete in the digital world.
Our digital agenda has been an all-encompassing journey, be it changing the culture and mindsets of our people, re-architecting our technology infrastructure, or leveraging Big Data, biometrics and AI to make banking simpler and more seamless for our customers. Leveraging open source technology, such as Red Hat’s, has provided us with the necessary tools and insights to help drive our digital efforts. Being one of the winners of the Red Hat Innovation Awards APAC is a privilege and is testament to our efforts to help shape the future of banking.
MyRepublic Group LtdCloud Infrastructure, Digital Transformation
MyRepublic is a TelcoTech company that offers telecommunications services in Singapore, Indonesia, New Zealand, and Australia using their proprietary cloud-based platform. As the company was expanding, MyRepublic found it increasingly challenging to innovate and grow via its existing infrastructure. Using Red Hat OpenStack Platform, Red Hat Ceph Storage, and Red Hat CloudForms, MyRepublic created a more scalable cloud platform as part of its open hybrid cloud initiative. With its uniquely scalable and centralized framework enabling more seamless delivery of layered services, MyRepublic has become an innovator in the digital transformation for the telecom sector.
Working with Red Hat has been an amazing experience on all fronts. For the IT team, we gained access to new technologies and the technical knowledge to better serve our business needs. For the business, we were able to expand more quickly into new markets and new services. For our customers, they were able to enjoy a more stable connection due to higher system availability and lower latency. Our success would not have been possible without Red Hat helping us meet our timelines. We are elated on the win and look forward to more successes in the future.
MIMOTech Co., Ltd.Enterprise Integration
A subsidiary of AIS - Thailand’s leading mobile operator - MIMO Tech operates as an IT operator, content aggregator, and application development support for AIS and its other subsidiaries. Among its roles is to help support customer calls from AIS.
AIS was in the midst of expanding its business offerings to include fiber solutions for homes and 4G mobile connections. In preparation for the business expansion, MIMO Tech turned to open source solutions to consolidate the many systems that were used for its operations. With the help of Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform, and Red Hat JBoss Fuse, AIS was able to increase the effectiveness and efficiency of its employees to better address customers’ demands, thereby helping to increase customer satisfaction.
“Our strategy was first envisioned after consolidating several suggestions from our customers. After evaluating solutions from different vendors, Red Hat was most suitable for our business requirements. Winning the Awards is a great honor for our efforts, and we look forward to working closely with Red Hat as we grow our business.”
National Institute of Information and Communications Technology IT Optimization, Cloud Infrastructure
National Institute of Information and Communication Technology (NICT) is a public research institute in Japan specializing in research and development of information and communication technology. NICT performs various studies, with an eye to reporting results of the research and development and creating innovation, in cooperation with industries, universities, and other research institutes. NICT introduced Red Hat OpenStack Platform to build a more stable and flexible virtual platform for its network services. Currently in the verification/testing phase of the system, the burden on system administrators was reduced and the quality of service stabilized by using Red Hat OpenStack Platform. NICT was also able to build an infrastructure that will be able to provide faster and more reliable services into the future.
It is our great pleasure to receive the Red Hat Innovation Award APAC 2017. Having been able to embody a scenario of study we had imagined through the adoption of Red Hat OpenStack Platform, we could lead the result to a beneficial study toward more stable supply of flexible and reliable services in the future. We hope to be able to return this research to society as a study to help support the next generation innovative network system.
NTT DOCOMO, INC.IT Optimization
NTT DOCOMO, one of Japan's largest telecommunications company, introduced a virtual infrastructure using Red Hat OpenStack Platform for “CiRCUS” and “MAPS” to provide ISP service (i-mode/sp mode) for end users, and to replace their legacy physical servers. Red Hat OpenStack Platform became its new cloud infrastructure to help reduce workload related to infrastructure with automatization of system construction. In addition to Red Hat OpenStack Platform’s ability to help curb costs, the company was drawn to its ability to work with existing systems, allowing for more flexibility and Red Hat's high quality support for their mission critical environment during the migration.
While the introduction of Red Hat OpenStack Platform into the mission critical system domain was a challenge, we are very glad to be recognized for it. We have been pushing ahead with the system migration with steady development, while keeping system quality high. Consequently, we are realizing the benefits of building a flexible infrastructure according to business conditions and automatic IT management.
Suruhanjaya Syarikat Malaysia Enterprise Integration
SSM is Malaysia's sole statutory body that incorporates companies and registers businesses. As the leading authority for the improvement of corporate governance, SSM ensures compliance with business registration and corporate legislation through comprehensive enforcement and monitoring activities.
With the aim of eliminating all manual handling of registration and transitioning to an automated online process, SSM used Red Hat Enterprise Linux, Red Hat Satellite, Red Hat JBoss Enterprise Application Platform, and Red Hat JBoss Fuse to replace its existing IT system, and lay the foundation for its organizational transformation plan.
China Welfare Lottery Issuance and Management CentreDigital Transformation, Modern Application Development
The China Welfare Lottery Distribution and Management Center is a unit directly under the Ministry of Civil Affairs of the People's Republic of China, and is responsible for the nation's welfare lottery distribution and sales. To realize a multi-channel sale of the lottery tickets, the China Welfare Lottery Distribution and Management Centre decided to build a distributed cloud architecture to support the operations of its lottery applications while providing autonomous control. With Red Hat OpenStack Platform, Red Hat Enterprise Linux and Red Hat Ceph Storage, the centre quickly launched a new OpenStack platform in their private cloud, and saw benefits across the operation and maintenance, development and business departments.
Our journey towards open source and innovation is aligned to the national strategy of digital economy industry development and innovation-driven development. To keep pace with change brought about by the Internet+ era, China Welfare Lottery Issuance and Management Centre adjusted our informatization strategy. We thank Red Hat for its provision of open source technologies and services, and for the great support in ensuring the success of our global infrastructure planning process and business application operations. We expect to face new challenges, new changes and new opportunities as we build our "Smart Lottery" project, so we hope to continue developing and advancing with our partners.
China Mobile Research InstituteCloud Infrastructure
The China Mobile Research Institute began its research in network technology in 2015, and conceptualized a possible future network called NovoNet - a 3-layer decoupled network architecture with a new data center, new network and new brain as its core. Since then, the team performed extensive experimentations and pilots targeted at NovoNet. Using Red Hat OpenStack Platform, China Mobile was able to undertake the research and development in an innovative way, which resulted in time and cost savings during the proof-of-concept phase.
We thank Red Hat for their support in our research and pilot efforts to further the development of network technology.
Wanda Internet Technology GroupDigital Transformation, Modern Application Development
As part of its digital transformation efforts, Wanda Internet Technology Group needed a platform to implement DevOps and the use of new technologies, such as microservices. Using Red Hat Enterprise Linux, Red Hat OpenShift Container Platform and Red Hat Gluster Storage, the Red Hat Global Professional Services team helped migrate financial applications to the PaaS platform, which laid the foundation for flexible scalability and upgrades in the future. At the same time, the solution provided a new application deployment model using containers, which enhanced business flexibility.
At Wanda Internet Technology Group, we consistently look at adopting new technologies to promote the business development. The reconstruction was very smooth - we successfully containerized our systems and gone live within a matter of weeks. Wanda Internet Technology Group will continue to refine the container, cloud computing, big data and AI technology to drive IT industry change. We look forward to more successful collaboration with Red Hat in the future.
CFETS Information Technology (Shanghai) Co., LtdModern Application Development, Digital Transformation
CFETS Information Technology (Shanghai) Co., Ltd. (CFETS IT) is a wholly owned subsidiary of China Foreign Exchange Trading System & National Interbank Funding Center. To adapt to fast growth demand for the foreign exchange market and flexible foreign exchange trading, CFETS IT decided to utilize mainly open source software to deploy a distributed application architecture. With Red Hat Ansible Tower, the company achieved quick and automated resource configuration, and migrated from Weblogic-based solution to Red Hat JBoss Web Server, which optimized overall application architecture, while improving the business flexibility and overall business throughput significantly.
This was a major digital transformation in CFETS IT. During the first phase of the transformation, we worked together with Red Hat to deliver a high-quality new generation trading platform. The successful go-live of this platform was a great first step for our digital transformation as it enhanced our trust in open source software and provided the confidence needed to continue working with Red Hat.
Yunnan Power Grid CompanyThe Open Source Way
The Information Center of Yunnan Power Grid Co., Ltd. is the department responsible for constructing, operating and maintaining the provincial-level information system of Yunnan Power Grid. It specializes in R&D, construction, operation and maintenance of the system application platform. By using Red Hat OpenShift Container Platform with prebuilt Kubernetes and Docker at the core of Yunnan Power Grid's DC/OS cluster, the team was able to optimize data center resource management and scheduling, improve the resource utilization and scheduling efficiency, and enable applications to be scheduled and run on the appropriate base resources automatically. Meanwhile, the company improved its overall application delivery process, and created an application-centric cloud platform, which provided faster delivery capability to meet IT demand for business development, testing, operation and maintenance. In addition, automated scalability also mean that the team was able to meet sudden peaks in access demands to ensure the business was always-on.
Through the use of Red Hat OpenShift Container Platform and support from Red Hat, we were able to effectively reduce R&D manpower and time cost, while maintaining autonomous control and achieving continuous development of the platform.
Ping An TechnologyIT Optimization
Established in 2008 as a wholly owned subsidiary of Ping An Group, Ping An Technology currently has more than 4,000 professional IT technical staff and IT management experts. Ping An Cloud Platform is a product of Ping An Technology's "cloud" strategy. Since its inception, Ping An Technology has adhered to finance-level security standards and continuously enhanced the cloud platform's stability and reliability. By using Red Hat Enterprise Linux, Red Hat Satellite and Red Hat Ceph Storage, it has not only reduced the costs of deep technology R&D, but also kept continuous iterations of IT systems, so that 90 percent of its end users can acquire secure and quality services when using this financial cloud platform.
Open source and innovation has always been how we look to develop the Ping An Cloud Platform. We are grateful for Red Hat's affirmation. "The only unchanging thing in the world is change itself." We have always believed that IT optimization and innovation is a continuous and dynamic process. By relying on collaboration-centered open sources and pooling the power of the collectives, we will give birth to more stunning products and services. And we will always uphold this idea of creating an open cloud platform, so as to encourage IT innovations and enrich the industries in the future via the latest clouds, big data, artificial intelligence and other technologies.
Cathay Pacific AirwaysDigital Transformation
Cathay Pacific Airways is an international airline registered and based in Hong Kong, offering scheduled passenger and cargo services to 198 destinations in 49 countries and territories. With a digitally enabled business strategy that puts customer at its core, Cathay Pacific looked to innovate with a comprehensive cloud solution. This solution provides stability through standardization, centralized management and application deployment capabilities that enables speed to market that can support the overall strategy. Cathay Pacific developed its cloud platform by introducing several Red Hat technologies and services, including Red Hat OpenShift Container Platform, Red Hat JBoss Enterprise Application Platform, Red Hat CloudForms, Red Hat Ansible Tower, Red Hat Enterprise Linux and Red Hat Satellite.
Cathay Pacific is committed to driving a customer-centric and digitally-enabled business. The old models of infrastructure service delivery do not support these requirements for us specifically in terms of cost, quality and time to market. We needed to adapt more quickly in what is a fast changing world. We needed to balance the hype of public cloud versus the reality of a complex application and server environment that means one size doesn’t fit all. And we needed to be able to provide a range of services that our business demands. Our Red Hat solutions help provide that – an integrated hybrid cloud, allowing centralized management of resources regardless of whether they are public or private combined with standardization of service for better support and transformational capabilities in application deployment.
National Information Resources Service Digital Transformation
National Information Resources Service (NIRS) is the government institute responsible for managing the Korean government’s internet data center for e-government services. Using Red Hat solutions, NIRS has improved the reliability and security of its e-government service.
It is inspiring to receive the APAC Red Hat Innovation Award. We will continuously make efforts to adopt innovative technology and make improvements to provide more highly reliable service and grow as a trusted organization for the citizens.
Shinhan Financial GroupIT Optimization
Shinhan Financial Group, a leading financial holding company in Korea, built a new IT strategy on open source by deploying Red Hat solutions to its subsidiaries’ infrastructure so as to increase its response time in a digitizing financial environment. One of Shinhan Financial Group’s subsidiaries, Shinhan Investment Corp successfully migrated from UNIX to Linux for both its financial accounting and information systems. With Red Hat solutions, Shinhan Financial Group achieved business advantages in greater cost efficiencies and increased agility in its operations.
We are very pleased to receive the APAC Red Hat Innovation Award which recognizes companies who have successfully innovated their business. In responding to digital transformation, we will continue to contribute to the developing open source ecosystem to accelerate digital transformation of the financial industry.
E.SUN BankIT Optimization, Digital Transformation
As one of the best banks in Asia, E.SUN Bank needed to maintain and improve its competitive edge through digital transformation. To start, the bank needed to build a flexible standardized business platform. With Red Hat Enterprise Linux, Red Hat Satellite, Red Hat JBoss Enterprise Application Platform and Red Hat JBoss BPM Suite, E.SUN Bank gained a quick and resilient IT environment, and achieved a faster go-to-market.
Thanks Red Hat for its affirmation and encouragement with the Award. We look forward to continuing our collaboration with Red Hat, and providing better services for our customers.
Macquarie Bank has been working to transform its retail digital capabilities over the past 18 months. In building a new digital banking offering from the ground up, the bank sought to offer its customers a truly intuitive and personalised digital banking experience. The new digital banking environment offers customers a full view of both their personal banking and wealth management holdings, enabling them to manage their finances in one place in an intuitive and engaging way.
We’re honoured to be named as the recipient of a Red Hat Innovation Award at this year’s Forum. In building our new personalised and intuitive digital banking offering, we sought to provide customers with features that we believe to be a first of their kind in Australian banking and tools that are more like the social media sites, search engines and video or music streaming services our customers currently use. To achieve this we required a platform for execution and delivery that supports a constant stream of innovative solutions. Working with Red Hat enabled us to achieve greater agility and speed to market in a fast-changing technology landscape.
Macquarie transforms digital banking experience for customers
Capitalonline Data Service Co., Ltd
Based in China, Capitalonline Data Service offers secure and stable cloud computing services to its customers around the world. As such, customers can effectively cope with the rapid development seen in the Internet industry, particularly in areas related to gaming, video, online education and big data.
Capitalonline deployed Red Hat OpenStack Platform and Red Hat Ceph Storage to build a cloud office environment. This migration from a traditional hardware environment slashed hardware, operational and maintenance costs as well as enabled future integration to the Global Interconnected Cloud (GIC) system.
Red Hat provides us with a flexible, efficient, scalable private cloud platform to meet our business growth, while to lay the foundation for providing global customers with our own global private network to lay the foundation.
Lenovo, a multinational technology manufacturer, wanted to achieve a digital transformation and focus on adopting Internet+, a Chinese government strategy that aims to support economic growth through the integration of IT and the internet with manufacturing and industry. To achieve this transformation, its IT team needed to efficiently develop and launch many applications. Lenovo sought to deploy a Platform-as-a-Service (PaaS) solution to provide the agile and cloud capabilities needed to meet demand and gain competitive advantage. By deploying Red Hat OpenShift Container Platform, the company decreased system deployment time and improved productivity through greater automation and increased support for collaborative DevOps work.
Industrial Bank Co., Ltd.
Founded in August 1988 and headquartered in Fuzhou, Fujian Province, Industrial Bank (IB) is one of the first batch of joint-stock commercial banks approved by the State Council and the People's Bank of China, and the first Equator Bank in China. Over 20 years, IB has been advocating the philosophy of "Sincere Service, Growing Together" and endeavored to offer comprehensive, top-quality, and high-efficient financial service for customers.
ZTE Corporation (ZTE) is a leading global provider of integrated communications solutions, ranging from voice, data, and multimedia to wireless broadband. Enabling network operators and enterprise network clients in more than 160 countries, ZTE needed to be able to navigate the ever-changing challenges faced in a global communications industry. As a solution, ZTE turned to Red Hat® OpenShift PaaS Container Platform and Red Hat Enterprise Linux to not only extend its competitive edge but also to prepare for the next generation 5G telecommunications standards.
It is an honour to win 2016 Red Hat APAC innovation award. Over the years, ZTE has been actively exploring the SDN/NFV technology, telecom cloud solutions for end to end. Through the open source technology to create a healthy and sustainable development of the ecosystem, to help telecom operators to build a on-demand definition of network and rapid business innovation platform. After deep strategic cooperation with the Red Hat and contribution to the OpenShift community, we overcomed the traditional IT platform network performance, complex application scheduling difficulties and other key technical issues, complete the ICT fusion cloud platform CloudWorks. At the same time, we also hopes to follow more in-depth technical cooperation, more participants, to promote the community to meet a wider range of application areas.
CargoSmart is one of the world's largest integrated international container transportation, logistics and terminal companies. It is listed on the Hong Kong Stock Exchange with networks encompassing Asia, Europe, North America and Australasia. The organization needed to scale out in a short period of time to improve efficiency and time to market. Therefore, they embarked on a journey with Red Hat’s OpenStack and CloudForms which provided a stable platform matched with high capabilities. It also paved the way for future expansion.
We are the very first enterprise in Hong Kong to implement Red Hat OpenStack Platform in a production system. Red Hat has the most open-source developers and contributors on the OpenStack platform, which greatly helps our project evaluation stage and implementation stage.
CargoSmart modernizes its software-defined data center with Red Hat OpenStack Platform
Credit Information Bureau Ltd (CIBIL)
The Credit Information Bureau India Limited (CIBIL) is the first and leading credit bureau of India, earmarked as a National Critical Asset. To achieve a faster response time to credit report requests from its member banks, CIBIL adopted Red Hat technologies in a four-phase project to virtualize, migrate, configure and maintain its mission critical systems. This has allowed CIBIL to successfully reduce its server footprint, decrease capital expenditure, improve performance and enjoy better security.
Employees' Provident Fund Organisation (EPFO)
The Employees’ Provident Fund Organization assists the tripartite Board in India to administer a contributory provident fund, pension scheme and an insurance scheme for the workforce engaged in the organized sector in India. Consisting of offices at 122 locations across the country, EPFO embarked on a project with Red Hat to reduce the time in information exchange and to reduce the lengthy verification process by consolidating the data under one roof.
National Stock Exchange of India Ltd.
National Stock Exchange of India Limited (NSE) is one of the leading stock exchanges, both in APAC and globally. NSE provides a core platform for traders and investors for various activities such as stock, currency, commodity, and derivatives trading. With increased accessibility to trading, NSE needed to maintain its competitive edge and strengthen its ability to handle the growing transactions with a modern, fully automated screen-based trading system.
Red Hat solutions were strategic in helping NSE successfully move towards its goal of becoming the world's largest stock exchange in terms of trading volume and the range of products and services offered.
PT Kereta Api
PT KAI is a state-owned enterprise and one of the oldest and major public railway operators in Indonesia. In its endeavor to modernize the railway passenger core ticketing system, PT KAI collaborated with Red Hat to develop its next-generation railway ticketing system using Red Hat JBoss Enterprise Application Platform and Red Hat JBoss Fuse, a lightweight, flexible, integration platform for integrating applications, data, services, and devices. Based on popular open source technologies, JBoss Fuse provides services for transformation, routing, and log assignments.
We are delighted to receive a Red Hat Innovation Award. We strongly believe in modernizing our infrastructure to better service customers. With the new real-time next generation ticketing system we hope to provide a high-performing, user-friendly and highly-available interface for ticket booking. We look forward to working with Red Hat on many more such innovative projects.
Asahi Tekko was founded in 1948 and is in the manufacturing industry. They would like to build an internal system that optimizes production efficiency with the use of IoT technology. With the help of Red Hat, Asahi Tekko successfully decreased manufacturing, manpower and operation costs. They were also able to monitor the system in real-time with flexibility and accuracy.
Softbank is a telecommunications company and have been looking to modernize their system that is responsible for all mobile phone-related contracts. Key to the system is high accuracy and robustness. With Red Hat’s technical strengths in open source, Softbank was able to improve on capabilities and reduce overall cost. They also gained first mover advantage with a system that is so flexible.
POSCO ICT needed a low-cost, high efficiency IT system due to spending cuts amidst a low growth season. The company drastically reduced costs and increased internal capabilities by configuring its smart factory IT environment with Red Hat Enterprise Linux, Red Hat Enterprise Virtualization and Red Hat JBoss instead of using proprietary solutions.
We have worked with Red Hat to run open source reliably for the last 10 years, and we will continue this relationship to identify and build new growth drivers.
National Computing & Information Service (NCIS)
National Computing and Information Service (NCIS) is the Korean government’s institute responsible for managing the government’s internet data center for e-government services, which is used nationwide by its government employees and all citizens. Together with Red Hat, NCIS developed a software-defined data center based on a private cloud infrastructure using open source software. This resulted in the development of the world’s first Government Integrated Data Center.
Tenaga Nasional Berhad (TNB)
TNB is the largest electricity utility in Malaysia and one of the largest in the southeast Asia region. Recently, TNB embarked on an IT transformation to modernize it existing IT environment that was previously based on proprietary UNIX systems. The new platform allowed TNB to create a stable, reliable and more secure infrastructure platform, capable of taking on today’s challenges with the flexibility to adapt to tomorrow’s requirements.
As Malaysia’s largest electrical utility company, TNB handles significant volumes of workloads every day. In our quest to modernize our IT environment, we turned to Red Hat to help us improve automation, scalability, agility and security. Red Hat's subscription model and open source solutions not only offered us these advantages, but it has also helped us innovate and enhance our customer experiences.
Government Technology Agency of Singapore (GovTech)
To push forth Singapore's vision of becoming a smart nation, GovTech developed a Platform-as-a-Service (PaaS) solution for the Singapore government using Red Hat OpenShift Container Platform. The innovative use of open cloud technology enables government agencies to quickly develop, host and scale applications. Red Hat OpenShift Container Platform not only helps in accelerating innovation but also helps GovTech to create and deploy applications with speed and consistency.
We love the challenge of building NECTAR, an open cloud native application infrastructure for the government of Singapore, as it requires us to design, build, deploy and operate a Platform-as-a-Service that can meet stringent government requirements while maintaining usability, reliability and agility. The team couldn’t have done it without great support from Red Hat, the open source community and our partner agencies including Ministry of Finance (MOF), Ministry of Communications and Information (MCI) and Smart Nation and Digital Government Office (SNDGO).
Nanyang Technological University (NTU)
Ranked 13th globally and 1st amongst the world’s best young universities, NTU Singapore has in recent years positioned itself firmly at the forefront of strategic research in Singapore, helping to fuel Singapore's drive for research and innovation. Its Smart Mobility Test Bed (SMTB) project aims to build cutting edge Intelligent Transportation Systems (ITS) that enhance public transportation services and commuter safety, pushing new frontiers in technology. To increase its infrastructure and operational efficiency, NTU reached out to Red Hat to create a highly scalable and modular, container-based platform that can also handle the dynamism of the platform.
NTU’s Smart Mobility Test Bed (SMTB) Project Team and High Performance Computing Centre, together with Red Hat form a collaborative tripartite team to deliver a versatile and scalable container-based cloud infrastructure to support complex cutting edge Intelligent Transportation Systems (ITS) that can enhance public transportation services and commuter safety. This collaboration has been exciting and challenging, but purposeful, and exemplifies how NTU together with its partners aim to improve the quality of living through technological innovation.
Inventec Corporation is a Taiwan Stock Exchange listed electronic manufacturing service company that provides services like engineering design and development to top brands in the world. They had to build a service flow system to better serve their customers and chose Red Hat Enterprise Virtualization to improve flexibility and achieve scalability. They are now able to provide efficient services to their customers and at the same time, increase revenue for the organization.
While other software vendors were considered, Red Hat provided a highly scalable, affordable, open source model that was more effective to run a large-scale cloud deployment project. Red Hat Enterprise Virtualization also gives us a robust, efficient, and safe solution at a low cost. When combined with other Red Hat offerings, it has helped us provide better services to our
China Life Insurance Co. Ltd.
China Life Insurance was founded in 1963 and currently has seven customer service centers, seven life insurance business divisions, eight branch offices and 167 service points. It was challenging for the organization to standardize the existing environment, hence they chose Red Hat JBoss EAP to build the Customer Online Insurance System on. The Red Hat solutions implemented not only allows the company to enjoy great flexibility but also scalability and efficiency, thanks to standardization and automation.