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Red Hat business continuity for customer confidence
Red Hat maintains a comprehensive business continuity plan down to the business functional level. We have designed our systems and support to keep both Red Hat running and our customers and partners supported, secure, and stable when using our products and technologies.
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We may be in a unique situation now, but we are using the same business continuity, security, and support processes that have helped our customers survive and thrive during other crises, such as natural disasters, nuclear accidents, industry challenges, or periods of financial distress. At all times, we regularly test business resiliency across our core functions to enable us to serve our customers and partners.
Business Continuity Management policy
The underlying principle of Red Hat’s Business Resilience policies, standards, and guidelines is understanding the impact of any disruption to critical business functions and establishing the necessary procedures to safeguard effective resumption plans for those functions. The policy establishes roles and responsibilities, scope, objectives, and a framework for recovery management—from interruptions to critical business functions.
Red Hat business continuity plans
Critical business functions and processes that support both internal and external customers have implemented business continuity plans with recovery strategies, so that critical business functions will not exceed maximum tolerable downtime (MTD).
Plans are regularly tested and maintained both after use and when significant changes are made to business processes, managed sites, and technology. Plan testing, both scheduled and in response to disruptive events, has successfully demonstrated the effectiveness of the plans and the ability to transfer critical business processes and services to unaffected regions with little to no impact to customers.
Business Continuity Management governance
Red Hat has established Business Continuity Management (BCM) under the sponsorship of the Senior VP of Finance and an executive-level advisory council. The cross-enterprise advisory council regularly reviews business continuity policy, business continuity objectives, and progress.
The business continuity program is supported by full-time, dedicated, certified resources in business continuity, IT disaster recovery, and security. The program includes provisions stated in policy for Business Impact Analysis (BIA), risk assessment, and the creation of response plans with regular training, maintenance, testing and exercises, and updates from lessons learned and management reviews.
Pandemic and third-party planning
Among the scenarios addressed in Red Hat's functional-level business continuity plans are the widespread reduction of critical staff, loss of access to Red Hat’s physical facilities, and loss of critical third-party service providers. The business functions responsible for the critical business processes are geographically dispersed. Plans exist and are exercised to shift critical business services to other regions in the event of a regional disaster, including widespread illness. Business functions identify and annually review critical third parties to establish contingencies and work-arounds should the third party fail.
During this pandemic, we enacted these plans under the cross-organizational, coordinated guidance of our corporate Critical Incident Management Team (CIMT) in support of the business continuity and local site response teams.
Request for proposal (RFP) rapid response
Red Hat has a dedicated team to work with its global sales organization and partner ecosystem for any RFP responses. You can be assured that each request for a proposal or project will be managed by a dedicated account person with a team supporting him/her from across Red Hat, and, if necessary, IBM. We welcome your questions and requirements.