Red Hat, Inc., the world's leading provider of open source solutions, today announced that Mitsubishi UFJ Morgan Stanley Securities has deployed Red Hat Process Automation Manager as part of a digital transformation initiative aimed at improving the speed and efficiency of the firm's back-office operations.
We rebuilt and simplified our business flows using Red Hat Process Automation Manager, and can now automate the process of checking items based on customer application information and other data and running correlations between them.
Mitsubishi UFJ Morgan Stanley Securities is the core securities company of the Mitsubishi UFJ Financial Group, a leading global financial services group and one of the largest banking institutions in Japan. The securities company provides strategic, high-quality advice and funding procurement methods to help global retail and corporate clients achieve their long-term business goals. Much of the firm's back-office clerical work supporting the business was paper-based, presenting challenges of efficiency, accuracy and scale.
Working with systems integrator Hitachi, Ltd., Mitsubishi UFJ Morgan Stanley Securities developed and deployed a system to digitize conventional written procedures such as account opening and address changes, and automate and manage them using Red Hat Process Automation Manager.
By standardizing processes and documents across different channels, including sales offices and call centers, the firm was able to streamline securities clerical work from front to back office. Workflows across the entire system are designed and implemented using Red Hat Process Automation Manager, giving the firm greater visibility and control over the business flows. This not only enabled the company to complete clerical procedures faster, more securely and with fewer errors, but also respond better to legal or regulatory changes by making updates via the business rules engine included in Red Hat's process automation offering.
The breadth of capabilities in the Red Hat platform—including business process management, business rule management, business resource optimization and complex event processing—factored into Mitsubishi UFJ Morgan Stanley's decision to move forward with the deployment, as well as its flexibility, light weight, ease of development, processing speed and cost.
Shigenori Oka, chief manager, Planning Department, Operations and Procedures Planning Division, Mitsubishi UFJ Morgan Stanley Securities Co., Ltd.
"Through this project, we have gained greater visibility into the core processes of our front and back-office operations, and have been able to increase the efficiency of our clerical procedures. We rebuilt and simplified our business flows using Red Hat Process Automation Manager, and can now automate the process of checking items based on customer application information and other data and running correlations between them. The system also gives us more flexibility to respond to changes caused by revisions of the legal system in the future."
Ryo Odawara, director of Department 2, Financial Information Systems Business Unit 1, Hitachi, Ltd.
"In building the new system, we were able to develop an easy-to-use solution and demonstrate repeated improvements while visualizing existing clerical operation flows, and identify additional points of improvement through workshops with the users on-site. We chose to implement the solution using Red Hat Process Automation Manager, which is an integrated solution wherein the business process management and business rule management capabilities work closely together. We wanted the system to be easy to maintain and to provide flexibility for changes to be made as needed, thanks to being lightweight and easy to develop. Even as the number of users has increased, the system has performed as well as expected."
Hirokazu Mochizuki, president and representative director, Red Hat K.K.
"It is a great pleasure for Red Hat that Mitsubishi UFJ Morgan Stanley Securities implemented Red Hat Process Automation Manager for its new retail clerical work system. In the financial industry, the business environment can quickly change—for example, the introduction of new technologies such as FinTech and blockchain, as well as revisions of the legal systems. Red Hat Process Automation Manager can quickly and flexibly automate business decision making and processes, in accordance with these changing needs."
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