Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that several of Red Hat’s open source technologies, including Red Hat OpenShift Container Platform, as well as the knowledge of Red Hat Consulting, were chosen by SoftBank Corp (“SoftBank”), a subsidiary of SoftBank Group Corp., to implement DevOps methodology for its Service Platform Division, IT Service Development Division, Information Technology Unit, and Technology Unit, the company’s in-house IT organization. This large, varied organization develops, maintains and operates SoftBank’s IT systems for internal work and operations, supporting 600 diverse systems.
While new processes and tools are often met with some concern, our engagement with Red Hat Consulting helped us to put the methodology into practice with the steady backing and knowledge of a leader in the DevOps field.
DevOps entails using emerging technologies and updated IT processes to break down the procedural and technical barriers between development and IT operations teams. This can help lead to faster application deployment times and the ability to more readily address end user needs, both internally and externally. As more enterprises begin considering the adoption of digital technologies, DevOps can become an important inflection point.
As SoftBank’s business has grown to encompass a range of diverse offerings and divisions at a global level, the company developed its “Global IT Platform Strategy” concept, where its overarching systems based in Japan can be used by its overseas divisions. Aiming to deliver this unified platform by the end of 2018, SoftBank also sought to reduce its IT operating costs by half and double developer productivity, all goals that SoftBank believed would require a change in the company’s approach to IT.
The company felt that it had hit a production limit with the existing waterfall method of application development, especially when it came to rolling out new services at a global level more efficiently. To better meet its goal of delivering a global, standardized IT platform, SoftBank began exploring DevOps methodology, which could help SoftBank’s IT organization bring new services to bear faster without sacrificing overall application quality.
The project started with SoftBank attending a Red Hat DevOps Discovery Workshop, which helped the company’s IT organization gain a high-level overview of what a successful DevOps implementation could look like and how they could measure a project’s effectiveness. Engaging with Red Hat Consulting, SoftBank’s IT organization ran a pilot project using the plan laid out as part of the workshop. The project was a “Personal Account Management (PAM)” solution, a web application intended to manage an artificial intelligence (AI) solution for responding to customer inquiries at SoftBank stores.
SoftBank found the pilot project to be successful, with PAM code pushes increasing from once every two weeks to 118 times in two weeks, helping SoftBank to better address evolving customer needs and usage patterns with the service. Intra-organization communication also improved, providing a clearer visualization of project workflow which helped team members assess and engage with specific tasks before they became bottlenecks.
As part of the DevOps implementation, Red Hat OpenShift Container Platform was also adopted by SoftBank as its in-house development platform. Red Hat OpenShift Container Platform is the first and only hybrid cloud solution delivering enterprise-grade Kubernetes and Linux containers, based on Red Hat Enterprise Linux, the world’s leading enterprise Linux platform. SoftBank determined that OpenShift would play an important role in not only helping to smooth the introduction of DevOps organization-wide, but also providing a more stable foundation for future projects.
In the wake of the successful test project, SoftBank expanded the number of teams using DevOps from one to six and established an internal task force, ARK Agile Labo, to promote DevOps and agile development across the organization. Based on its early results, SoftBank reports that it currently plans to shift 50 percent of the systems developed and operated by the Platform Control Division to DevOps by the end of SoftBank’s FY2018.
Mr. Toyofumi Yamashita, general manager, Platform Development Department, Platform Control, IT Headquarters, Technology Unit IT Control, SoftBank Corp.
“Our successful test project and resulting rollout of DevOps methodology has had a significant impact on our ability to develop new systems to support SoftBank’s diverse lines of business. While new processes and tools are often met with some concern, our engagement with Red Hat Consulting helped us to put the methodology into practice with the steady backing and knowledge of a leader in the DevOps field.”
Hirokazu Mochizuki, president and representative director, Red Hat K.K.
“SoftBank faced similar challenges to other large enterprises when it comes to updating their methods around building and maintaining mission-critical systems, specifically the ability to rapidly meet emerging demands around new business opportunities. With the support and knowledge of Red Hat Consulting as well as the adoption of Red Hat OpenShift Container Platform, we believe that SoftBank is well positioned to address digital transformation internally and build towards their goal of delivering a broadly-supported and used platform for their global divisions.”
About Red Hat
Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to provide reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As a connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.
Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to the ability of the Company to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; fluctuations in exchange rates; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; risks related to the security of our offerings and other data security vulnerabilities; changes in and a dependence on key personnel; the ability to meet financial and operational challenges encountered in our international operations; and ineffective management of, and control over, the Company's growth and international operations, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.