Seven Key Questions Defining COE Best Practices In Automation

This report discusses the importance of automation centers of excellence (COEs) or strike teams in enterprises and provides insights from interviews with automation team members. It discusses highlights from Forrester’s report about how well-run COEs follow certain practices, such as providing cost justifications to senior management, having clear reporting structures, actively engaging with the business, and establishing relationships with other COEs. The report aims to guide technology and business leaders in effectively scaling automation by integrating IT and business strategies.