Financial Services 2024 Agenda: Forging the Future’s Frontrunners
The Asian financial sector is in the midst of significant change—and opportunity. What financial sector CXOs invest in today has an outsized impact on what their firms will look like by the end of the decade. Tomorrow’s winners need to focus on three key areas: supercharging growth, streamlining operations, and strengthening resilience and risk management.
Innovate and Grow
Driven by rising competition, shifting customer preferences, and the need to reach more customers while increasing operational efficiency, Asian financial institutions are placing innovation and growth at the center of their agendas. They are pursuing opportunities presented by embedded finance, open finance, and ESG; as well as those to be gained from AI and RPA to introduce new products, services, revenue streams, and business models; personalize customer experiences; and lower costs.
What to expect in financial services in 2024
There have been many challenging changes in financial services, but a new year brings new opportunities. Advancements in technology and in the market are constant, and staying on top of them is critical to the personal success of Asian CXOs and of their organizations. Learn about what to expect in financial services in 2024.
Digitalization of financial services in the age of cloud
Discover a blueprint for financial services leaders in Asia who want to adopt cloud strategies that improve operational efficiency, foster innovation, and streamline customer experiences. Get the O’Reilly guide and unlock the potential of digitalization, ensuring your organization can avoid common pitfalls and capitalize on new opportunities.
Bank Mandiri delivers digital banking with Red Hat OpenShift
Discover how Indonesia’s largest bank by assets drove new levels of customer experience including the ability to deliver new features to more than 13 million users in less than 1 hour, and maintain 99.95% uptime—even during peak demand—for multiple services across 11 subsidiaries. It’s secret? Red Hat OpenShift, an enterprise Kubernetes container platform.
Optimize and Automate
For financial services organizations in Asia, automation will emerge as a pivotal strategy in 2024. Businesses will seek to shrink cost-to-income ratios, enhance customer experience, boost NIM and competitiveness, and address market volatility. Forward-looking firms will aim to optimize processes across customer-facing and IT operations, security and compliance, and data engineering and ESG, leveraging a mix of cloud-and-edge powered AI, analytics, and RPA.
Automation through the lens of financial services leaders
Automation is key to digital transformation. It helps organizations move faster, operate more efficiently, and take advantage of new opportunities that provide a competitive edge. For financial institutions, that could mean event-driven automation and other use cases will help achieve efficiencies that counter the challenges of the current economic climate.
7 FSI companies adopt and benefit from automation
As digital differentiation takes over the financial services industry, organizations in insurance, banking, and other financial sub-sectors are turning to automation to streamline processes, reduce costs, and improve security. See how financial services businesses have achieved speed to value, agility, and increased productivity with automation.
How BBVA—a multinational financial firm—automated processes
The story of how BBVA, one of the most successful digital financial services companies in the world, automated back-end processes to make them faster and more efficient with the goal of improving customer experience and service.
Resilience and Risk Management
Asia’s financial services sector faces a range of challenges including a new monetary order, a more complex cybersecurity landscape, and rapid technological advances. Additionally, regulatory changes, and high levels of debt require Asian FSIs to strengthen their resilience and risk posture. A significant part of achieving this is leveraging technology and technology practices—including modernization and automation—to ensure greater operational resiliency, reliability, security and flexibility, while lowering complexity.
The Pillars of Resilient Digital Transformation
In this thought-provoking guide, HBR Analytic Services uncovers candid insights and practical ideas from leaders helping their organizations create a strong foundation for their digital transformation efforts, leading to more resilient and prosperous businesses over the long term.
The increasing importance of cybersecurity in banking
As a CXO, you understand the formidable challenges cybersecurity presents to financial services organizations. However, describing the different threats—and more importantly determining which ones to prioritize—can be daunting. Discover two critical categories of cybersecurity threats, what’s changed to make these threats more urgent, and the essential capabilities required to effectively combat them.
ANZ Bank's Game-Changing Move: Revolutionizing Customer Access and Uptime
Get a behind-the-scenes peek at how Australia and New Zealand Banking Group (ANZ), one of the world’s 50 largest banks, pulled off a bold platform overhaul aimed at elevating user experience through uninterrupted customer engagement. This move not only redefined service reliability for itself—but potentially sets a new benchmark in customer-centric banking. Dive into the strategy that could reshape financial services standards.
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