Delivering a modern, digital banking experience at the speed of demand
Improved user experience with faster processes and feature delivery
Bank Mandiri has enhanced the unified, integrated experience for Livin’ app users with responsive performance and easy yet secure access to account information and services—including offerings from third-party partners. For example, opening a new account now takes only 5 minutes, rather than an hour-long visit to a bank branch.
Additionally, when a new feature or update is created by the bank’s DevSecOps teams, Bank Mandiri can take advantage of its intelligent, automated pipeline to deliver the latest Livin’ code to mobile app stores within 1 hour.
“In the longer term, we will see if there is any potential to simplify or actually further divide the microservice to make it even faster,” said Korompis.
Enhanced service availability at scale with high request throughput
In addition to feature and user experience enhancements, Bank Mandiri has achieved greater availability and stability for Livin’ services with autoscaling capabilities provided by Red Hat OpenShift. More than 1,000 microservices composing the Livin’ mobile app—supported by thousands of APIs—now perform around 6,000 requests per second—and up to 12,000 requests per second during seasonal traffic peaks, including at Eid Mubarak, Christmas, or other holidays.
“We now have relatively high throughput to deliver the rapid response times expected by our customers,” said Korompis. “With an average microservice response time of 150 milliseconds, we can easily handle twice the workload of our previous approach at twice the speed.”
OpenShift environment supports 99.95% uptime with modular architecture and expert support
By running microservices on an enterprise container platform, Bank Mandiri can quickly and proactively resolve any issues with its production environment—before they affect customer-facing services.