The Total Economic Impact of Red Hat Technical Account Managers executive summary

This Total Economic Impact™ executive summary provides readers with key takeaways from a study conducted by Forrester on how Red Hat® Technical Account Managers (TAMs) fit into the organizational ecosystem. To better understand the benefits, costs, and risks of implementing TAM roles, Forrester interviewed 4 representatives with experience using TAMs. The findings indicate that TAMs play an integral role in the successful deployment of and security associated with Red Hat products.