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Reaching operational excellence with our own technology

Now more than ever, Red Hat’s business runs—and relies—on Red Hat. We’re one of our most discerning customers, and it’s a role we take seriously. We’re committed to using our products the same ways our customers do-in order to solve business problems and create new opportunities. In our environment, we run 19 of Red Hat's 26 core products (including Red Hat® Enterprise Linux®, Red Hat OpenShift®, and Red Hat Ansible Automation Platform) in production environments. Our solutions are helping us foster our own digital transformation, and we’re here to tell you how.

Like any IT team, our journey has had its ups and downs. One of our most critical insights along the way has been that our technology shows its greatest benefits when we have the courage to adapt our culture and processes along with it. We know that our challenges—cloud-native application development, automation—mirror those of other IT departments around the world. We hope our stories about how we implement and use Red Hat products help you on your path to a successful implementation and operational excellence.

Mike Kelly

Our path to hybrid cloud

Our IT department recently moved from a multicloud infrastructure to a hybrid cloud one. Read more about this change and how it benefits our customers in a blog post by our CIO, Mike Kelly.

Where we’ve been

A few years ago, we were where you are now. Learn how our IT department adopted Red Hat OpenShift to move to a hybrid cloud infrastructure.

Organization & culture

Our IT team knew that our path to a hybrid cloud infrastructure would require organizational and culture changes. To create a “rapid digital delivery” team, we had to shift from project teams to product teams, evolve our skills, increase delivery capacity, and more.

organization and culture
Our digital solutions delivery team has the skills we need to develop new delivery models.
common processes and tools
Matt Lyteson, Senior Director, Digital Solutions Delivery

Common processes & tools

Our journey to hybrid cloud began in 2017 with a multicloud environment, and has evolved with operational improvements, standards and automation, data mobility, containers, and APIs to a hybrid cloud infrastructure.

Evolving our infrastructure

To ensure that our cloud environments appeared identical to our developers, we worked around the infrastructure differences of various clouds. By abstracting the differences, we created common infrastructure services that plug into our application lifecycle.

evolving our infrastructure
Drew McMillen, IT Service Manager—IT Compute

Where we’re headed

Red Hat OpenShift is key to Red Hat IT’s strategic direction. While we’re still early in our journey in our transition to Red Hat OpenShift, as our products evolve, so will Red Hat’s adoption and use of them to solve future business problems and to ensure that we’re helping our customers solve them too.

Bringing innovation to life

Our IT department took part in an Open Innovation Labs residency and worked with Red Hat Consulting to analyze our challenges and build a new hybrid cloud infrastructure. Through this engagement we accelerated our work and ensured we had all the right people involved to make it a success.


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