RED HAT INNOVATION AWARDS 2022

Tambla provides intelligent workforce solutions to organizations with large “shift-based” essential workforces. They work with enterprise companies and government organizations across a range of sectors – to provide industry leading, intelligent HR technology solutions that help to optimize the management and payment of their essential workers. One of Tambla’s key solutions is the processing of payroll for hundreds of thousands of health workers each pay period.

Tambla inherited an aging platform through a business acquisition that was slow and in need of improvement. To deliver performance optimization across these data processing-intensive payroll services, Tambla turned to Advent One, a Red Hat Premier Partner, who designed and quickly deployed a solution based on Red Hat Enterprise Linux, Red Hat Ansible Automation Platform and Red Hat Satellite. As a result, Tambla saved months of migration effort and delivered huge efficiency gains. Processes that previously took six hours now take an hour or less to complete and the new solution delivered improved security functionality and availability of these critical services customers rely on to run their businesses.

Suncorp is one of Australia's largest financial services companies offering a diverse portfolio of insurance and banking products and services through some of Australia and New Zealand's most recognized financial brands. Through the adoption of Red Hat open source technologies, Suncorp is able to respond to the changing business needs faster.

Suncorp prioritized the delivery of digital-first and personalized experiences for its customers as part of its strategic effort to modernize their enterprise technologies and drive further business growth. To create these new customer experiences, Suncorp needed a reliable multi-cloud development platform that could enable their developers to build new applications quickly and sustainably at a low cost. For doing this, Suncorp implemented Red Hat OpenShift Service on AWS (ROSA) and Azure Red Hat OpenShift (ARO) to build an integrated development platform that allowed developers to build secure and scalable applications quickly while complying to financial security standards.

Unicom Digital Tech Co., LTD. (Unicom Digital Tech) is a wholly-owned subsidiary of China Unicom. In the field of digital transformation, it specializes in "cloud & network integration, leading digital & intelligence, security and reliability, and personalized service", and has built six innovative basic platform capabilities. To create more value for customers, they continue to be committed to promoting the high-quality development of China's digital economy, enabling the digital transformation of government and enterprise customers, and becoming the "national team" and "main force" of digital China construction.

For enterprises with huge systems, digital transformation is often faced with problems of systematization, integrity and coordination, which requires that the corresponding digital transformation schemes should be both effective and stable. Using Kubevirt, an open source project of which Red Hat is a leading contributor, China Unicom built an agile virtual machine and Kubernetes on a cloud dual-engine base making Unicom Cloud, the digital transformation computing power engine, more agile, cost-effective and fast. Relying on the best practices of Unicom Cloud central enterprises' large scale cloud native, and absorbing the cloud native experience of the open source community, the dual engine of virtualization and cloud native enables multi-industry business innovation and provides the integrated computing network service of connection, perception, computing and intelligence, helping to improve the supervision efficiency of state-owned central enterprises and high-quality development of central enterprises to drive the construction of digital China with Unicom cloud native.

Geely Automobile Group is a leading automobile manufacturer in China and a subsidiary of Zhejiang Geely Holding Group. Headquartered in Hangzhou, Zhejiang, Geely Holding has established research and development (R&D) and design centers globally in Shanghai, Ningbo, Gothenburg, Barcelona, California, Frankfurt, Kuala Lumpur, etc., with more than 20,000 R&D and design personnel. Adhering to the values of "Humanism, Innovation and Excellence", Geely is committed to "creating a travel experience beyond expectations" as its mission and strives to become the most competitive and respected Chinese automobile brand.

To pull ahead in the competitive automotive market, Geely sought to leverage open source technology, namely containers and Kubernetes. Working with Red Hat, Geely deployed Red Hat OpenShift to support its hybrid cloud infrastructure, which includes a private data center, on-premise and public cloud, to meet business needs through an out-of-the-box Platform-as-a-Service platform. With Red Hat OpenShift, Geely can more rapidly and flexibly scale business services based on traffic and accelerate service iteration with CI/CD to meet the market demand for rapid response. In addition, Red Hat OpenShift provided Geely with unified management of multiple Kubernetes clusters and unified governance of container lifecycle security. Using Red Hat Advanced Cluster Security for Kubernetes, applications on Red Hat OpenShift and multiple public cloud Kubernetes platforms can adhere to a “shift left” mindset with end-to-end security controls to build, deploy and run applications and implement DevSecOps in the cloud native domain.

Headquartered in Shenzhen, China, Mindray is a leading global provider of medical equipment and solutions that has 52 overseas subsidiaries in about 40 countries in North America, Europe, Asia, Africa and Latin America. The company has 21 subsidiaries and nearly 40 branches in China. Mindray has established a research and development (R&D)innovation platform based on global resources with nine R&D centers in Shenzhen, Wuhan, Nanjing, Beijing, Xi'an, Chengdu, Europe, Silicon Valley, New Jersey and Seattle, creating a global R&D, marketing and service network.

With the rapid development of the healthcare industry under the epidemic, IT departments need to establish an efficient, low-cost and agile internal development architecture to support the needs of global users. At the same time, it is necessary to build a comprehensive platform, easier to use user interface, and provide more efficient performance support at the business level. Mindray needed a hybrid cloud solution capable of providing a consistent foundation across global operations that could meet the company's evolving needs. With the help of Red Hat Consulting, Mindray built a cloud-native platform for overseas asset management applications using Red Hat OpenShift Service on AWS. Through the platform, Mindray can more effectively manage its 30 overseas fixed asset businesses located in the European Union and ROW regions.

FTLife is one of the leading providers of life insurance products in Hong Kong. The company provides a wide range of insurance and financial planning services for individuals and institutions. Its vision is to continuously strengthen long-term relationships with customers and offer innovative financial planning solutions and professional services.

In 2020, the insurance company embarked on a customer experience transformation initiative, which includes the launch of the K-Dollar reward points program. FTLife turned to Red Hat solutions, such as Red Hat OpenShift Container Platform, to build agility into its processes and accelerate the delivery of IT services and applications. Red Hat’s open source approach helped FTLife overcome the limitations of traditional application development methods, helping teams build the K-Dollar application faster and minimizing human error through better collaboration. FTLife plans to replicate K-Dollar’s success by using its development blueprint for future customer experience initiatives.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base for more than 75 years and remains so, making substantial investments to develop Hong Kong as one of the world’s leading international aviation centers. Cathay Pacific, with its subsidiaries HK Express and Air Hong Kong, was the world’s eighth-largest carrier of international passengers, and the third-largest carrier of international air cargo prior to the COVID-19 pandemic, according to IATA’s 2019 World Air Transport Statistics.

The Hong Kong airline had to enhance its operational agility to adapt to changes in the aviation industry caused by the COVID-19 pandemic. To stay ahead of the market, it needed an IT model that could handle fluctuating passenger demands. The company leveraged open source solutions like Red Hat OpenShift and Red Hat Ansible Automation Platform to build a multi-cloud hybrid environment and applications using an agile container strategy. With Red Hat solutions, Cathay Pacific has reduced the operational costs of managing on-premises infrastructure and slashed capital expenditures for new servers. With the freeing of IT teams to focus on developing innovative customer-facing applications and solutions, the airline is able to better handle fluctuating demand.

Axis Bank, India's third largest private sector bank offers a full spectrum of financial services, including retail, corporate and international banking. Its customer segment includes large and mid-corporates, MSME, agriculture and retail businesses. The bank has a large footprint of 4,758 domestic branches (including extension counters) with 10,990 ATMs and 5,972 cash recyclers spread across the country as on 31st March 2022.

Axis Bank's vision is to be the preferred financial solutions provider that offers exceptional customer experiences through providing valuable insights, empowering employees and adapting smart use of technology. To help achieve this vision, Axis Bank has leveraged Red Hat solutions including Red Hat^® OpenShift^® Container Platform and Red Hat^® OpenShift^® Container Storage to drive its customer experience and business productivity to new heights. Owing to the agility to track customer feedback and tailor new services, the bank’s mobile app rating is upgraded from 4.2 to 4.8 (highest rating for Banking App in India) on Google Play. The bank has rolled out 20 updates per year through its digital services, such aslike online and WhatsApp banking, which has increased by 5 times.

Grameenphone, part of the Telenor Group, is the largest telecommunications service provider in Bangladesh connecting more than 83 million customers to what matters most to them. With over 22 years of operations in Bangladesh, Grameenphone has provided telecoms services and digital solutions for various industries including education, information, entertainment, commerce, services, healthcare and other social needs. The company takes an active role in enabling innovation and building the digital ecosystem in Bangladesh.

Mobile subscriptions and services in Bangladesh have grown exponentially, from 130 million subscribers in 2016 to close to 180 million to date. To leverage the increasing amount of data available and accelerate their digital transformation journey, Grameenphone worked with Red Hat to deploy solutions like Red Hat OpenStack, OpenShift and Red Hat Ansible Automation Platform to drive better customer experience, reduce costs and improve efficiency.

IndiGo is India’s leading airline with the largest domestic market share of 57.7% as of August 2022. The airline has a strong foothold in India and international markets with over 1600 daily flights connecting 74 domestic destinations and 26 international destinations. IndiGo has strategically partnered with Red Hat solutions to enhance customer experience. IndiGo chose Red Hat solutions like Red Hat OpenShift, Red Hat Enterprise Linux and Red Hat Fuse.

Furthermore, the airline has also saved over USD6.5 million in fuel costs yearly thanks to its ability to integrate services and data for better decision-making and flight schedule optimization.

PT Bank Mandiri (Persero) Tbk or Bank Mandiri, headquartered in Jakarta, is the largest bank in Indonesia by total assets. Bank Mandiri provides services in the Corporate, Commercial, Micro & SME, Consumer Banking, Treasury and International Banking segments. As of September 2022, Bank Mandiri network consisted of 4,011 branches in Indonesia, including 1,641 micro channels and 7 branches/representative offices/subsidiaries overseas. It has also been operating 13,034 ATM units (connected to the ATM Link, ATM Bersama, ATM Prima dan Visa/Plus networks), and EDC machines, in addition to offering a range of other electronic channels, including Livin’ By Mandiri and call-center 14000.

Bank Mandiri’s vision is to be the premier bank in Indonesia by delivering exceptional customer service, innovative products and greater security. By leveraging Red Hat OpenShift Container Platform and Red Hat Enterprise Linux , Bank Mandiri has successfully launched large scale deployments of mission critical systems such as Livin’ by Mandiri, and raised the efficiency of various of its processes. Bank Mandiri has achieved greater availability and stability for Livin’ services with auto scaling capabilities. The bank’s microservices and APIs now perform around 9,000 requests per second—and has experienced up to 12,000 requests per second during seasonal traffic peaks.

BPJS Kesehatan (Badan Penyelenggara Jaminan Sosial Kesehatan, Health Social Security Agency) is a social security agency of Indonesia aimed at providing universal healthcare to its citizens. BPJS Kesehatan is one of two social security agencies in the country.

Digital experiences are reshaping how patients and providers in healthcare interact. To improve customer experience, BPJS Kesehatan adopted a cloud-native approach by deploying Red Hat OpenShift Container Platform and Red Hat Enterprise Linux . By implementing an e-queue service on its mobile app and physical kiosks at the hospital, patient experience was enhanced by reducing the time patients needed to wait before seeing a doctor. Red Hat solutions also enabled BPJS Kesehatan to be faster to market with feature rollouts on its mobile app, reducing the agency’s development and deployment time.

After more than 30 years of operation and business expansion, NTT DOCOMO’s cell phone service system had become extremely complex causing operational difficulties. In order to maintain and enhance the competitiveness of the network in the future, it was necessary to reduce operational costs, modernize applications and apply a microservices architecture.

NTT DOCOMO welcomed Red Hat to its team in order to quickly deliver industry-standard development methodologies and exceptional technical expertise in the use of microservices and container environments. The team at NTT DOCOMO and Red Hat achieved a 52% reduction in source code and a 75% reduction in the number of operational screens, resulting in increased productivity. In addition, OpenShift has enabled NTT DOCOMO to update its IT infrastructure and create a system that enables them to develop applications efficiently and operate with agility. As a result, NTT DOCOMO has been able to shorten its release cycle by about half compared to the past. NTT DOCOMO will continue to promote DX and pursue efficiency in its telecommunications business.

NTT DOCOMO, INC. (NTT DOCOMO), Japan's largest telecommunications operator, provides innovative, convenient, and secure mobile services to deliver a smarter lifestyle to its more than 80 million customers. As the use of new technologies such as 5G expands, NTT DOCOMO is working to enhance its services by introducing next-generation infrastructure, new technologies and 5G Standalone (SA) architecture while pursuing quality and price. The company's requirements for 5G Core (5GC) were robustness, reliability, and stability. Other stringent requirements for 5G Core included nationwide deployment of a 5G service network in a short period of time.

To ensure a successful implementation and deployment rollout of their 5G SA plan, NTT DOCOMO needed a trusted partner who could adhere to their timelines and provide high quality service releases. Therefore, the company selected a 5G core solution provided by NEC Corporation ("NEC"), a global leader in IT and networking. This solution is developed with a cloud-native architecture and designed to run on a container infrastructure, it has a proven track record of adoption in both private and public clouds. NEC has adopted Red Hat OpenShift and integrated it as a mobile service infrastructure to achieve the robustness, reliability, and stability required by telecommunications carriers. The 5G core solution developed through close collaboration between NEC and Red Hat is now in operation in NTT DOCOMO's 5G commercial service.

With this adoption, NTT DOCOMO has achieved scalable and optimal resource control of its 5G infrastructure, enabling faster deployment of its 5G SA plans while reducing operational and resource costs.

Nomura Research Institute has been contributing to the creation of a sustainable society by solving social and client issues and creating new social value through its consulting, IT solutions and other services. The company defines “DX2.0“ as DX that goes beyond DX by contributing to the transformation of the operation process and business model itself and “DX3.0“ as DX that solves social issues and achieves paradigm transformation, while also supporting its clients by investing resources in consulting and IT services.

NRI decided to renew its operation infrastructure using Red Hat Ansible Automation Platform because the company determined that it was necessary to create a new framework based on automation not only in the conventional infrastructure operation process, but also in the construction and operation phases to promote DX. In implementing Red Hat Ansible Automation Platform, the company's goal was to create a new automation strategy that would continue from the build phase to the operations phase and beyond. With this, NRI has started an initiative to create a cycle of repeated small successes while setting goals and sharing a common understanding of problems and issues toward automation, and creating a common understanding of the concept of "Automation 2.0" advocated by Red Hat and the know-how of the technology from the perspective of engineers and management at the frontline level.

Currently, automation is being implemented partly in the construction phase, but NRI aims to expand it to the maintenance and operation phases to fully automate common tasks across multiple projects. NRI plans to continue contributing to the transformation of system operations in Japan based on the knowledge gained through its activities.

KLID is a Korean government institution that aims to enhance the country’s administrative efficiency by developing, distributing and managing common information systems that are compliant with national standards. KLID provides over 100 digital services for local government and citizens across Korea, and operates a cyber-infringement response center and digital policies support program for local government as well. KLID also supports local governments’ financial management and tax information systems, developing informatization policies and conducting relevant investigation and research.

Korea’s local governments were experiencing regular system disruptions, data management limitations and operational and cost inefficiencies brought about by outdated data management systems. To address these issues and uplift their public service delivery standards, KLID developed a next-generation cloud-based administrative work system to reform their local governments’ tax and revenue administration processes. KLID built this system using open source cloud management solutions like Red Hat OpenStack Platform, Red Hat OpenShift Container Platform and Red Hat Enterprise Linux to stabilize their systems and to accelerate work processes. KLID’s new system is expected to boost their productivity, reducing the time for tasks such as processing national taxes from several days to just a few hours. With the new system’s technical benefits, KLID can now explore new technologies such as artificial intelligence to optimize their administrative processes.

Lotte Card is a South Korean credit card company founded by the Lotte Corporation, the largest distribution and varied service network in the country. Established in December 2002, Lotte Card issues credit cards, payment plans, leasing, loans, and cash advance options to over nine-million people nationwide and employs over 1,700 individuals.

In 2020, the South Korean government introduced the MyData program to help citizens better manage their finances by allowing access to financial data from different institutions on a single platform, which required the transmission of personal credit information across financial institutions. Lotte Card was keen to support MyData in order to maintain their overall market competitiveness, but required new applications to optimize their system’s performance and comply with data regulations. Lotte Card turned to open source solutions Red Hat OpenShift Container Platform with Integration, Red Hat Enterprise Linux for Virtual Datacenters and Red Hat Enterprise Linux to form the new base system of their finance platform, and integrate it reliably with external financial systems.

This year, Lotte Card has positioned themselves as a ‘digital curating company’, continuously accelerating in providing new digital services and cloud migration. As a result, their monthly active users are expected to surpass 4 million users within this year.

Bank Islam is a Malaysian financial institution driven by a purpose to create opportunities and make lives better for everyone. Bank Islam offers end-to-end financial solutions to fulfil the diverse needs of their customers and provides platforms for stakeholders, including their people, investors and communities, to prosper. As the leading and pioneering Islamic bank in Malaysia, Bank Islam brings a unique perspective to the financial landscape and is committed to nurturing responsible growth and progress.

To fulfil its mission, Bank Islam delivers a high level of satisfaction for their customers through their digital banking services and solutions. To provide business continuity for its digital banking platforms while also minimising the resources incurred and downtime, Bank Islam needed to carry out legacy disaster recovery and failover procedures. Bank Islam also decided to automate their IT service delivery to accelerate business operations with reduced risk, addressing their user experience, downtime and resource challenges. They leveraged a variety of open source solutions including, Red Hat Ansible, Red Hat Enterprise Linux along with services from Red Hat Training and Certification and Red Hat Consulting to automate key IT service operations and to strengthen their system’s overall resilience. The implementation of Red Hat’s automation solutions has reduced system downtimes, improved customer retention, and also freed up their IT teams to focus on producing new and innovative products for customers.

IHiS is a leading healthcare technology firm that integrates resilient, intelligent, secure and cost-effective technology with people and processes to make healthcare more efficient, inclusive, accessible and safer for patients. IHiS continually innovates to remain agile, ensuring that its business solutions are reliable in meeting the needs of users. This principle guided IHiS during the development of their new Common Consumer Digital Platform (CCDP), which provides relevant back-end services for Singapore residents, including patients of the three main public healthcare groups in Singapore (SingHealth, National University Health System and National Healthcare Group) in their efforts to digitize, engage, and share healthcare information easily with patients through customized apps that deliver regional health programmes.

IHiS used open source solution Red Hat OpenShift (ROSA) to build the CCDP on a commercial cloud environment, which reduced the platform’s operational costs and ensured its flexibility to handle fluctuating demands. With ROSA, IHiS has achieved time savings for their teams in the design, set up and operation of the microservices platform for all consumer facing channel applications. This frees up overall resources to develop innovative user applications as well as reduce security, operation and maintenance overheads, thereby paving the way for future application modernization efforts.

OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

The bank aims to be a leading data-driven organization in the region. Hence, it looked to enhance its business systems and customer experience through data science. OCBC Bank deployed Red Hat OpenShift as its cloud native platform to support the implementation of its Enterprise Data Science Platform (EDSP). OpenShift’s open standards and API support for third-party integration made it the ideal choice to help EDSP streamline the bank’s internal data science processes and make more business applications more intelligent. The EDSP allows OCBC to drive performance in the areas of credit analytics, anti-money laundering (AML), and customer chatbot optimization. EDSP also enhances credit risk processes with better insight into exposures and supports the Bank’s overall Risk Management strategy. AML teams can tap into data to detect and prevent money laundering activities.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise.
The Hybrid Cloud Infrastructure category showcases a collaborative public, private or open hybrid cloud deployment.

The Taiwan High Speed Rail Corporation (THSRC) manages the Taiwan High Speed Rail, consisting of one line that runs approximately 220 miles along the west coast of Taiwan, from the capital Taipei to the southern city of Kaohsiung. When it was built in 1998, it was one of the world's largest privately funded rail construction schemes and cost over NT$513 billion.

The THSRC is facing an increase in passenger demand from today’s digital customers. For instance, the number of high-speed rail tickets searched for through mobile phones increased significantly, negatively impacting the speed and stability of the ticketing systems and resulting in longer passenger wait times. To improve business agility and the customer experience, THSRC modernized its core systems with Red Hat^® OpenShift^® and Red Hat^® Ansible^® Automation Platform. The corporation built an open hybrid cloud, which greatly reduced costs and improved productivity and efficiency in rolling out new services, such as a 24/7 ticketing system. The system has accelerated passenger bookings response time improved by nearly 66.7% during peak time. THSRC plans to build more intelligent transportation services on this open hybrid cloud platform moving forward.

The Digital Transformation category recognizes organizations that have successfully addressed IT challenges and delivered business value to effectively compete as a digital enterprise.

The Cloud-Native Development category showcases agile methodologies and organizations that have most successfully illustrated superior overall performance in creating, maintaining and deploying successful business applications.

CIMB Thai Bank Public Company Limited (CIMB Thai Bank), envisions becoming a leading digital bank within ASEAN and aims to shape itself as a high-performing sustainable organization to advance customers and society through leveraging best-in-class financial solutions, ASEAN networks and technology. Today, CIMB Thai Bank is the 8th largest commercial bank in Thailand and is listed on the Stock Exchange of Thailand.

To fulfill their vision of becoming a leading digital bank and better meet the demands of their digitally savvy customers, CIMB Thai Bank prioritized the development of digital banking solutions, such as e-payments and cross bank transfer services. In their initial efforts to build these solutions, CIMB Thai Bank wanted to accelerate their development cycles as their digital infrastructure needed to support a higher volume of workloads. In order to ensure the building and scaling of innovative applications, and to deliver these apps at accelerated speeds, CIMB Thai Bank identified the need for a new digital banking platform. CIMB Thai Bank leveraged open source solutions Red Hat OpenShift and Red Hat OpenShift on AWS (ROSA) to provide the new banking platform’s agility, scalability and resiliency to support high development volumes on both cloud and on-premise environments.

The solutions have managed to speed up the delivery of new digital banking solutions which has also contributed to improvements in their customer experience scores. The Bank’s infrastructure team has also experienced cost savings, and now has greater flexibility to build more digital business functions and leverage new technologies thanks to the benefits offered by open source solutions.

KASIKORNBANK (KBank) is a banking group founded in 1945 that provides services to a comprehensive set of consumers, including commercial and corporate banking products such as foreign exchange, lending, credit card, and personal-home-car loan and hire purchases. KBank is currently Thailand’s number one mobile banking provider with more than 18.6 million users on K PLUS. As of 2022, KBank is ranked the fourth highest bank in Thailand in terms of assets and deposits, and ranked third in terms of loans market share. KBTG is the dedicated IT arm of the bank that maintains its digital infrastructure and develops technology for the future of KBank.

To maintain their leadership as Thailand’s top digital banking provider and to support continuous business growth, KBTG looked to further modernize their digital infrastructure and continue delivering a broader range of digital services and offerings. KBTG sought greater flexibility and agility than its previous platform, in order to deploy more services and applications that would keep pace with the rapid growth of digital transactions. This required KBTG to enhance their platform to speed up the time-to-market for digital channel services and products. In January 2022, KBTG expanded their use of open source solutions Red Hat OpenShift and Red Hat Advanced Cluster Management, which helped orchestrate, build and deploy new applications on- premise quickly by modernizing key infrastructure technologies such as programming languages and containers. Leveraging Red Hat’s solutions enabled KBTG’s infrastructure team to reduce time to provision systems and deploy applications from 3 days to within a day, improving the team’s speed in delivering new applications and features.