Red Hat Technical Account Management for OpenShift Virtualization
Plan your virtualization journey with a Red Hat Technical Account Manager
With the virtual machine (VM) marketplace in a state of flux, organizations need a solution for VM migrations. Choosing the wrong solution can result in potential downtime, greater complexity, and a steep learning curve. To mitigate this, organizations must tailor their virtualization strategies to make sure they are running and deploying VM workloads on a trusted, consistent, resilient, and safeguarded platform.
Red Hat® OpenShift® Virtualization, an included feature of Red Hat OpenShift, provides a modern platform for organizations to run and deploy their new and existing VM workloads.
Yet successfully understanding, deploying, and maintaining a virtualized environment requires specialized skills and knowledge. With Technical Account Management (TAM) services for OpenShift Virtualization, organizations benefit from partnering with a guide to help them avoid common pitfalls, increase productivity, and achieve business outcomes.
Red Hat TAMs offer expertise as highly skilled product specialists who actively collaborate with your organization. When you move to the migration phase, a TAM can help you prepare for potential challenges before you encounter them.
As you move forward into the modernization phase, a TAM can provide expert advice and serves as a technical advocate connecting you with Red Hat Support and Product Management teams. Throughout the entire experience, the TAM is a trusted single point of contact for your organization, charged with helping you succeed and making sure you get the most out of your OpenShift Virtualization subscription.
Table 1. Features and benefits
| Features | What your TAM provides |
| Trusted single point of contact | Gives expert guidance and advisory services on how to build and operate safeguarded, reliable, and resilient platforms using OpenShift Virtualization. |
| Ongoing knowledge sharing | Builds in-house competencies so your organization can efficiently manage and operate a new platform. TAMs share documentation, new feature details, and provide the latest information about OpenShift Virtualization to help with upskilling your existing engineers. |
| Migration support | Works with your IT teams and internal Red Hat functions to prepare and execute reliable workload migrations with fewer potential incidents. |
| Enablement workshops | Delivers tutorials, presentations, and hands-on workshops to build your team’s skills and knowledge around OpenShift Virtualization technologies, processes, and best practices. |
| Customer advocate | Makes sure your organization’s product needs and interests are heard. Your TAM will advocate on your behalf to Red Hat’s engineering, product security, technical support, sales, partners, and product management teams, making your business success their primary objective. |
| Proactive planning | Prevents issues before they occur with proactive planning, Red Hat product roadmap meetings, and supportability reviews. TAMs collaborate closely with your IT, operational, and application development teams to build plans that encompass security and performance for deployments. |
| Incident management | Call on your TAM during production incidents and escalations. TAMs engage in strategic and critical situations to accelerate a response and faster resolution by using their knowledge of your environment and their ties to Red Hat’s network of experts. |
Red Hat TAMs offer dedicated, specialized support and partner with you to resolve potential problems before they occur, minimizing disruption and allowing you to focus on your key business challenges.
Investing in a Red Hat TAM early in your OpenShift Virtualization journey makes sure you have a long-term partner to help you understand, plan, and create a strategic path forward for your VMs.
Additional resources to complement your IT investment
Red Hat Consulting, Red Hat Training and Certification, and Red Hat Technical Account Management provide customers with comprehensive support and guidance as they embark on their OpenShift Virtualization journey.
Red Hat Consulting offers hands-on mentorship, streamlining the implementation and management of OpenShift Virtualization, with TAMs serving as your day-to-day point of contact, resolving potential problems before they occur. Together, Red Hat Technical Account Management and Red Hat Consulting provide you the expertise needed to smoothly adopt OpenShift Virtualization.
Red Hat Training and Certification can help build the skills your organization needs to use technologies such as OpenShift Virtualization. Managing Virtual Machines with Red Hat OpenShift Virtualization with Exam (DO317) builds virtualization skills through training with cloud-based lab time, and then validates those skills through Red Hat certification.
Ready to get started? Explore additional benefits of Red Hat Technical Account Management and connect with a Red Hatter directly.
