ORLANDO, Fla.-- Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced an enhanced customer experience for global users of solutions from Red Hat and SAP AG (NYSE: SAP), to be achieved through integration of the SAP® Solution Manager application management solution and Red Hat Global Support Services support ticketing system. Today's announcement was made at the SAPPHIRE® NOW conference, being held May 16-18 in Orlando, where Red Hat is exhibiting in booth 2316.
For over a decade, customers have benefited from the availability of the reliable, flexible, secure and high-performing Red Hat Enterprise Linux platform designed specifically for SAP business-critical workloads, including Red Hat Enterprise Linux for use with SAP applications. As part of Red Hat's subscription model, customers with a subscription to Red Hat Enterprise Linux receive support from experts on Red Hat's Global Support Services Team. SAP Solution Manager facilitates technical support for distributed systems with functionality that covers key aspects of solution deployment, operation and continuous improvement.
Red Hat Enterprise Linux is a recommended platform for deploying SAP applications on Linux. Red Hat and SAP customers can benefit from the integration of SAP Solution Manager and Red Hat's customer support ticketing system by gaining a single point of contact for support issues, streamlined resolution of incidents and continued collaboration for running SAP applications on Red Hat Enterprise Linux. With the integration of the ticketing systems, Red Hat and SAP will be able to more easily liaise on support issue resolutions, providing enhanced support services to customers. Customers running SAP applications on Red Hat Enterprise Linux gain access to this integration support today as part of their Red Hat Enterprise Linux subscription.
"This support integration delivers enhanced value to customers, allowing them to get more from their investments in solutions from SAP and Red Hat," said Andreas Graesser, vice president and chief operating officer, Active Global Support America at SAP. "It is a clear example of how we are cooperating with our ecosystem to deliver innovation, increased business value and higher levels of support to our customers today."
"Red Hat and SAP have long had a close technical relationship, and today we expand that relationship to bring an even further enhanced customer experience to our customers around the world," said Marco Bill-Peter, vice president, Global Support Services at Red Hat. "At Red Hat, we've expanded our customer support model over the past year with the establishment of our customer portal, including recent updates such as our online user group's launch. This integration of Red Hat's support system with the SAP global support backbone steps up our support offerings another notch."
For more information about the partnership between Red Hat and SAP, visit http://www.redhat.com/solutions/sap/.