UTI Bank is a pioneer in adopting new technologies in the banking sector. Last year the Bank decided to set up a state of the art customer call center to eliminate the load of routine queries that branch operators had to handle. Also, a single window service with a populated knowledge base would introduce a high degree of standardization in the replies given to customer queries. By selecting Red Hat Enterprise Linux to power its infrastructure on low cost Intel servers, UTI Bank has received immense freedom to dynamically scale up its resources as the call volume expands. It has been one year since the call center has been up and running, and Red Hat Enterprise Linux together with Red Hat Cluster Suite have delivered 99.99% uptime so far, handling volumes of over 7000 calls per day.
Javed Tapia, President - Red Hat Indian Subcontinent, says, "It is very encouraging to see Open Source technologies finding their way into banks and their critical applications being migrated on Open Source." He further adds, "UTI joins a whole host of banks who have migrated to Red Hat Enterprise Linux and have seen a significant improvement in performance and manageability coupled with a reduction in operating cost."
VK Ramani, President-IT, UTI Bank Ltd., says, "The scalability of Red Hat Enterprise Linux is unmatched. Our Servers handle close to 7,000 calls a day without any disruption in services. We are expecting the call volume to increase by 200 percent within the next few months. Customer service quality has shown substantial improvement with Enterprise Linux driving our infrastructure. We are confident that Enterprise Linux will be able to handle our growing call volumes effortlessly."
Red Hat Cluster Suite ensures the seamless transfer of services from one server to another. As a result, the possibility of an abnormal termination has been completely eliminated. The fail over configuration allows the call center agent to have an "always connected" view of the database. "Since the last 12 months that the project has been live, not a single failure has ever been reported on the OS or cluster," claims Ramani.
"We are very pleased with the dedicated support provided by Red Hat", adds Pritesh Thaker, Assistant Vice President - IT, UTI Bank, "In fact, it was Red Hat's strong support expertise that enabled us to eliminate all concerns surrounding Linux and take the Open Source plunge. It has been one year since the call center has been up and running, and Red Hat Enterprise Linux has delivered 99.99% uptime so far."
UTI Bank has been turned into an Open Source believer after the success of its call center project. The bank has set the lead for the hundreds of Banks that have customer support centers in the country to follow. By running their CRM infrastructure on an open, standards based platform like Red Hat Enterprise Linux, Banks can achieve significant TCO reduction along with high performance and security.
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About Red Hat, Inc.
Red Hat, the world's leading open source and Linux provider, is headquartered in Raleigh, NC with satellite offices spanning the globe. The most trusted name in open source, CIOs and other senior-level IT executives have ranked Red Hat as the industry's most valued vendor for two consecutive years in the CIO Insight Magazine Vendor Value study. Red Hat is leading Linux and open source solutions into the mainstream by making high quality, low cost technology accessible. Red Hat provides operating system software along with middleware, applications and management solutions. Red Hat also offers support, training and consulting services to its customers worldwide and through top-tier partnerships. Red Hat's open source strategy offers customers a long term plan for building infrastructures that are based on and leverage open source technologies with focus on security and ease of management. Learn more: http://www.redhat.com
Red Hat India is a subsidiary of Red Hat Inc, USA. Red Hat has been at the forefront of bringing the latest open source and Linux technology to India. Red Hat has enabled adoption of open source technology across segments - Government, enterprise and education. They have seven offices in India at Mumbai, Pune, New Delhi, Bangalore, Kolkata, Chennai and Bhopal and one in Sri Lanka at Colombo. OEM partners include IBM, HCL Infosystems and Acer. System Integrator partners include Wipro Infotech and HCL Infosystems. Red Hat India has a distribution network of over 50 channel partners spanning 20 cities across India. Key distributors being GT Enterprises, Sonata Software and Integra Microsystems. Red Hat Learning Services are available with over 70 training partners at over 300 locations across India. Learn more: http://www.in.redhat.com/
About UTI Bank:
UTI Bank was the first of the new private banks to have begun operations in 1994, after the Government of India allowed new private banks to be established. The Bank was promoted jointly by the Administrator of the specified undertaking of the Unit Trust of India (UTI - I), Life Insurance Corporation of India (LIC) and General Insurance Corporation Ltd. and its associates viz. National Insurance Company Ltd., The New India Assurance Company, The Oriental Insurance Corporation and United Insurance Company Ltd.
The Bank today is capitalized to the extent of Rs. 278.57 Crore with the public holding (other than promoters) at 72.27 %.
The Bank's Registered Office is at Ahemdabad and its Central Office is located at Mumbai. Presently the Bank has a very wide network of more than 415 branch offices and Extension Counters. The Bank has a network of over 1825 ATMs providing 24hrs a day banking convenience to its customers. This is one of the largest ATM networks in the country.
The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence.
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