Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that Aviva Italy, the Italian branch of one of Europe’s leading insurance companies, Aviva Group, has deployed Red Hat JBoss Fuse and Red Hat JBoss Data Virtualization to power a customer-centric portal, MyAviva, gaining a unified, consistent overview of each customer and the ability to deliver innovative digital services faster and more cost-effectively. Aviva Italy is using Red Hat technologies to gather and integrate large amounts of data from multiple siloed databases and applications in order to provide customers with greater visibility over their policies, aimed at enhancing Its customers’ experience further through digital channels.
We have applied and combined Red Hat technologies extensively, with outstanding results.
The global insurance industry is facing significant disruption from changing customer and partner expectations and regulatory and competition pressures. Many organisations are using their resources for digital transformation initiatives to stay relevant and competitive: IDC predicts that investment in 3rd Platform technologies (like big data analytics and cloud) and innovation accelerators (like Internet of Things and artificial intelligence) will grow at twice the rate of overall Financial Services Industry (FSI) IT spend through 2020¹. Aviva Italy, with more than 90 years’ experience and more than two million customers, stepped up to the transformation challenge and developed a digital strategy aimed at appealing to new customers, improving data security, and enabling customers to take advantage of the benefits the digital world offers, including mobile access to services. Aviva Italy set out to reform its existing IT architecture to a more integrated and digitally driven environment. Key to this approach was making the customer the focus of every element of the architecture.
With the help of Gruppo Euris, a Red Hat Advanced Business Partner, Aviva Italy deployed Red Hat JBoss Fuse, a lightweight, flexible integration platform that enables rapid integration across the extended enterprise, collecting and exposing data from different pools of siloed customer information within the business. This has helped Aviva Italy create a single repository and access point for data, which are aggregated and made available to customers via the MyAviva portal.
Deployed alongside Red Hat JBoss Data Virtualization, a data federation and integration solution that sits in front of multiple data sources and enables them to be treated as a single source, Red Hat JBoss Fuse delivers the needed data – in the required format – as requested by the application or user.
In creating a single portal, MyAviva has a dynamic environment that can be continuously updated with new components to support new requests coming from the business, such as providing customers with access to new policies or additional services, enabling the company to react more quickly to market demands. It has also removed the need for costly paper-based communications.
Aviva Italy reports it has experienced up to 30 percent greater efficiency with the MyAviva portal compared with its previous proprietary application environment, with new user requests fulfilled more quickly, and an overall increase in the efficiency of the insurance provider’s operational processes. Moreover, the subscription model offered by Red Hat has helped Aviva Italy to keep costs lower, while consolidating and unifying the customer experience.
Gianni Anguilletti, regional director, Italy, Turkey, Israel, Greece
“Aviva Italy’s new portal, MyAviva, shows how an organization can embrace agile methodologies and modern technologies to deliver business value and enhance customer experience. We are pleased to support Aviva along its digital transformation path. We are proud of this collaboration, which enables customer services to be delivered in a quicker and more effective way, bringing business benefits to Aviva now and positioning it for the future.”
Antonio Perrotti, CIO, Aviva Italy
“We have applied and combined Red Hat technologies extensively, with outstanding results. Thanks to Red Hat JBoss Middleware, we have experienced an increase in our efficiency in delivering services to customers. The agile approach that MyAviva is built on enables us to be faster in supporting new requests coming from the business.”
- Learn more about Red Hat JBoss Fuse
- Learn more about Red Hat JBoss Data Virtualization
- Explore Red Hat Customer Success Stories
Connect with Red Hat
- Learn more about Red Hat
- Get more news in the Red Hat newsroom
- Read the Red Hat blog
- Follow Red Hat on Twitter
- Join Red Hat on Facebook
- Watch Red Hat videos on YouTube
- Join Red Hat on Google+
- Follow Red Hat on LinkedIn
¹ IDC FutureScape: Worldwide Financial Services 2017 Predictions report (Document #US40132516, November 2016)
- About Red Hat
Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to provide reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As a connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.
- Forward-Looking Statements
Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to the ability of the Company to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; fluctuations in exchange rates; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; risks related to the security of our offerings and other data security vulnerabilities; changes in and a dependence on key personnel; the ability to meet financial and operational challenges encountered in our international operations; and ineffective management of, and control over, the Company's growth and international operations, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.