Press release

Aviva Italy Powers Data-Driven Customer Portal with Red Hat Integration Technologies

Built on Red Hat JBoss Fuse and Red Hat JBoss Data Virtualization, the MyAviva portal rolls out the company’s digital transformation strategy to its customers

MILAN

Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that Aviva Italy, the Italian branch of one of Europe’s leading insurance companies, Aviva Group, has deployed Red Hat JBoss Fuse and Red Hat JBoss Data Virtualization to power a customer-centric portal, MyAviva, gaining a unified, consistent overview of each customer and the ability to deliver innovative digital services faster and more cost-effectively. Aviva Italy is using Red Hat technologies to gather and integrate large amounts of data from multiple siloed databases and applications in order to provide customers with greater visibility over their policies, aimed at enhancing Its customers’ experience further through digital channels.

We have applied and combined Red Hat technologies extensively, with outstanding results.

Antonio PerrottiCIO, Aviva Italy

The global insurance industry is facing significant disruption from changing customer and partner expectations and regulatory and competition pressures. Many organisations are using their resources for digital transformation initiatives to stay relevant and competitive: IDC predicts that investment in 3rd Platform technologies (like big data analytics and cloud) and innovation accelerators (like Internet of Things and artificial intelligence) will grow at twice the rate of overall Financial Services Industry (FSI) IT spend through 2020¹. Aviva Italy, with more than 90 years’ experience and more than two million customers, stepped up to the transformation challenge and developed a digital strategy aimed at appealing to new customers, improving data security, and enabling customers to take advantage of the benefits the digital world offers, including mobile access to services. Aviva Italy set out to reform its existing IT architecture to a more integrated and digitally driven environment. Key to this approach was making the customer the focus of every element of the architecture.

With the help of Gruppo Euris, a Red Hat Advanced Business Partner, Aviva Italy deployed Red Hat JBoss Fuse, a lightweight, flexible integration platform that enables rapid integration across the extended enterprise, collecting and exposing data from different pools of siloed customer information within the business. This has helped Aviva Italy create a single repository and access point for data, which are aggregated and made available to customers via the MyAviva portal.

Deployed alongside Red Hat JBoss Data Virtualization, a data federation and integration solution that sits in front of multiple data sources and enables them to be treated as a single source, Red Hat JBoss Fuse delivers the needed data – in the required format – as requested by the application or user.

In creating a single portal, MyAviva has a dynamic environment that can be continuously updated with new components to support new requests coming from the business, such as providing customers with access to new policies or additional services, enabling the company to react more quickly to market demands. It has also removed the need for costly paper-based communications.

Aviva Italy reports it has experienced up to 30 percent greater efficiency with the MyAviva portal compared with its previous proprietary application environment, with new user requests fulfilled more quickly, and an overall increase in the efficiency of the insurance provider’s operational processes. Moreover, the subscription model offered by Red Hat has helped Aviva Italy to keep costs lower, while consolidating and unifying the customer experience.

Supporting Quotes

Gianni Anguilletti, regional director, Italy, Turkey, Israel, Greece
“Aviva Italy’s new portal, MyAviva, shows how an organization can embrace agile methodologies and modern technologies to deliver business value and enhance customer experience. We are pleased to support Aviva along its digital transformation path. We are proud of this collaboration, which enables customer services to be delivered in a quicker and more effective way, bringing business benefits to Aviva now and positioning it for the future.”

Antonio Perrotti, CIO, Aviva Italy
“We have applied and combined Red Hat technologies extensively, with outstanding results. Thanks to Red Hat JBoss Middleware, we have experienced an increase in our efficiency in delivering services to customers. The agile approach that MyAviva is built on enables us to be faster in supporting new requests coming from the business.”

Additional Resources

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¹ IDC FutureScape: Worldwide Financial Services 2017 Predictions report (Document #US40132516, November 2016)

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