RALEIGH, N.C. - —
It's Alive! Red Hat's new Response Link, located in the company's new Durham, N.C. headquarters, is offering enterprise and ISPs telephone support packages. Of course, because Linux is so reliable, the staff is currently pretty bored.
The new support packages include several packages tailored for specific corporate needs ranging from per-incident packages to full-blown, 24x7 unlimited support. The packages, available in the U.S. and Canada, include 800-number call-in and priority response offerings.
The range of solutions include a 90-day contract for three incidents, enabling companies and ISPs to leverage Red Hat's technical expertise during the initial installation and configuration of Red Hat servers. It also includes annual subscriptions and per-incident packages. In coming months, Red Hat will introduce additional support offerings targeted at small businesses and end users.
More than 10 million users currently run the Linux operating system. According to IDC Research, Linux was the fastest-growing server operating environment in 1998, capturing more than 17 percent of all server operating system shipments.
Pricing for the new support packages range from under $1,000 to $60,000 for unlimited, priority support.
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