Saved more than 6,000 work hours with central automation approach
With Ansible Automation Platform, diverse teams at Cepsa have a centralized environment for automation. The company can share guides and workflows among these teams while maintaining separate applications or infrastructure when needed. “Red Hat helps us to manage group applications, and this management allows us to provide users with the autonomy they need,” said Martín.
By optimizing its automation approach, Cepsa has increased productivity by 35% compared with the previous year. The company now freed more than 6,000 work hours, previously dedicated to repetitive IT administration tasks, for more strategic work.
“A more productive business is a more competitive business,” said Martín. “We have been able to dedicate the equivalent of 18 months of one employee’s work to more rewarding, strategic projects within the IT department.”
Enhanced service levels with 10–15% faster IT response times
Automation has also benefited Cepsa’s end customers. Response times for IT incidents have improved by 10–15%, and Cepsa predicts they will eventually improve by 20–25%.
“For example, when a user needs a password reset, our response is practically immediate,” said Martín. “They can now reset their password within five minutes when they previously would need to wait more than 30 minutes.”
Improved IT security with enhanced access controls
Standardizing processes has also helped Cepsa reduce the number of additional security administration permissions in its systems, mitigating risk. It now groups users by job role and department to ensure the correct permission levels are granted without overextending access.
“We created a catalogue of actions that these groups can perform, like restarting servers, so a technician doesn’t need to login to restart a service. Instead, this process is automated,” said Martín. “The technician can access Ansible Automation Platform and can restart the service without credentials. And we know that it will always do it the same way because it is predetermined in the code.”
Transformed business culture with expert automation guidance
Red Hat Consulting helped Cepsa implement the changes needed to maximize the value of their new automation technology and approach. Working alongside the Cepsa team, Red Hat experts helped show the value of an agile work approach and continuous quality improvements through a continuous integration and continuous delivery (CI/CD) approach.
“Automation helped support a positive cultural shift, resulting in better collaboration between teams,” said Martín. “Red Hat is collaborating with us to implement best practices and learn from their expertise across our entire organization.”