Pegadaian scales financial inclusion with enterprise automation

PT Pegadaian, an Indonesian state-owned pawnbroker, was struggling to manage manual IT operations across more than 4,000 branches and 24 million customers. By implementing Red Hat Ansible Automation Platform, Pegadaian streamlined daily operations through a centralized ChatOps platform. The transition has modernized IT service delivery, accelerated incident recovery, and created an adaptive digital foundation for sustainable financial inclusion.