Red Hat Technical Account Management services for product security

Objectives

What your Red Hat Security TAM provides

Technical expertise

Develops in-depth knowledge of your technical environment and business priorities—with an emphasis on security. Your Security TAM has the necessary credentials and experience in key industries like financial services, healthcare, or the public sector to proactively share specialized security knowledge with your team, both remotely and via on-site visits.

Ongoing relationship and knowledge sharing

Acts as a direct, single point of contact for personalized notifications, insights into current and future Red Hat products, and resolutions for critical security issues, all with a focus on security.

Proactive security planning

Collaborates on strategic and operational planning sessions to help meet long-term security goals across your Red Hat software portfolio. Offers industry guidance to improve security posture, reduce risk, and develop strategies for compliance with security policies and frameworks.

Risk management and mitigation

Proactively notifies you of significant security vulnerabilities, errata releases, software advisories, and new versions. Helps identify, mitigate, and manage security risks.

Insight and influence

Provides insights into new technologies to influence your security roadmap. Gives you a direct line to Red Hat engineering so you can make informed decisions on future product security features and updates. Offers early beta access and support through testing and validation processes.

Incident management

Coordinates among teams, engages specialized security expertise, guides technical direction, and advocates for your needs during critical security situations. Helps speed up root-cause analysis for security incidents.

Continuing security education

Shares access to invitation-only events to meet product security experts and network with peers. Offers education on Red Hat products with a security lens through in-person presentations, TAM newsletters, and webinars.

Security hardening and compliance guidance

Provides guidance on hardening Red Hat products to meet audit requirements, including security vulnerabilities, compliance tools, configuration and use of Red Hat security tools, security profiles, and compliance policies. Assists with security assessments and offers high-level workshops or informal mentoring.

Partnership with the Red Hat security ecosystem

Acts as a liaison with Red Hat's product security departments. Offers guidance on Red Hat-certified security scanners, interpreting results, and identifying false positives versus legitimate findings.

Multivendor security collaboration

Collaborates with your other vendors, particularly security vendors, to resolve support cases using existing collaborative support agreements or on an ad hoc basis.