Red Hat® Technical Account Managers (TAMs) partner with you to resolve potential problems before they occur, minimizing disruption and freeing you to focus on your key business challenges. As a seasoned professional, a TAM helps guide your technology strategy, mobilizing an extended team that is driven to get the most out of your Red Hat enterprise solutions.
Learn how we make sure your TAM has the expertise and skill set most suited to meet your team’s unique needs—and help you achieve operational excellence with Red Hat technologies.
Your TAM automatically engages in strategic, high-impact support cases with designated TAM contacts. They’ll involve domain specialists and personally work your cases to resolution when needed, keeping you updated along the way.
Critical situation management
During critical situations, your TAM coordinates resources, engages specialized expertise, guides the case’s technical direction, and advocates for your needs within Red Hat.
Your TAM assists with periodic risk assessments and supportability checks aimed at improving the security, stability, and performance of your Red Hat infrastructure. Using our predictive IT analytics service, Red Hat Insights, your TAM can help you proactively identify and resolve problems before they affect business operations.
Using established, collaborative support agreements (or engagements on an ad hoc basis), your TAM pushes support cases to resolution—regardless of the number of vendors involved.
Relying on an extensive information monitoring network, your TAM tracks new bugs, errata releases, hardware and software advisories, new versions, process changes, and more. You’ll receive advance notice of changes that may impact your environment.
Your Red Hat Technical Account Manager can use operational analytics from your Red Hat Insights subscription to send you periodic risk assessments. Red Hat Insights is a predictive analytics tool that uses intelligent data to pinpoint technical risks and help IT resolve problems before business is affected.Learn about Red Hat Insights
During our Container Adoption Journey engagement, Red Hat’s experts worked with us to define this project, build the architecture, and take that technological leap. Working with a Technical Account Manager really helped us succeed.Read the case study
Our Technical Account Manager helps us identify and resolve potential issues before they occur, to ensure we get the most from the built-in process automation, manageability, and operational stability provided by our Red Hat software.Read the case study
An important factor in our success is the direct connection with the Red Hat teams through our Technical Account Manager. We can access tools, strategic roadmaps, and timely updates for our technology solutions.Read the case study
Working with our [Technical Account Manager] gives us confidence in knowing a problem will definitely be solved. Instead of just opening a ticket, he provides a single point of contact between Red Hat and our teams. It’s good to have someone who really pushes to find solutions.Read the case study
We know we have end-to-end support with Red Hat. We can pick up the phone, any time, to do an analysis of root causes and quickly resolve any issues. On average, we have one of these calls each month, but working with Red Hat’s support means these issues never affect our end customers.Read the case study
Regular remote sessions with your team gives your TAM a chance to discuss ongoing projects and your organization’s priorities.
Quarterly dashboard reports from your TAM show vital metrics that can flag potential issues and recognize trends in the Red Hat products within your environment.
A private collaboration space for your team and your TAM is hosted on the Red Hat Customer Portal. This central repository includes announcements, proactive notifications, meeting minutes, and more.
Our monthly newsletter delivers a convenient snapshot of major product milestones, tips, tricks, and more. You can also attend regular technical webinars designed exclusively for TAM customers.
Your TAM will schedule time on site with your team to see your environment firsthand and get a better feel for your business needs. On-site or remote "lunch-n-learn" presentations on a variety of topics are also available.
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