Amadeus uses a new agile platform to improve the travel experience
- Industry: IT consulting and services
- Region: EMEA
- Headquarters: Madrid, Spain
- Company size: 13,000 employees
As the demands of travelers grow more complex, companies in the travel industry must constantly raise the bar. To do this, they rely on Amadeus, a leading provider of advanced technology solutions within the global
travel industry. But recently Amadeus needed a more powerful and agile computing platform. Amadeus chose Red Hat® OpenShift Container Platform, formerly known as OpenShift Enterprise by Red Hat, as the foundation for its new application infrastructure. This new platform, Amadeus Cloud Services, enables better customer service, increased platform availability, streamlined operations, and reduced time to market for new services.
Amadeus is a 2016 Red Hat Innovation Awards winner
Amadeus innovates with Red Hat
Amadeus chose Red Hat solutions as the foundation for its new application infrastructure to streamline operations and reduce time to market.
The path to success
Challenge: Support travel companies with a better technology platform
Amadeus' technology keeps the travel industry at the top of its game. But it needed to innovate to mitigate risk, meet regulatory requirements, serve travelers better, and improve service to its customers—who span the spectrum from airlines to hotels.
Specifically, many of its customers requested applications they could run on site, distribute over multiple datacenters, or access through
cloud platforms. “We needed a state-of-the-art computing platform that would improve our customers' performance,” said Christophe
Defayet, director of software development, security, and communication systems at Amadeus. “As a trusted partner to the travel industry, our technology must help customers meet the increasingly complex demands of travelers around the world.”
Amadeus innovates customer service with Red Hat OpenShift Container Platform
Solution: Build on existing partnership with Red Hat
Amadeus decided that its best approach would be to reuse and unify its existing IT assets using Red Hat OpenShift Container
Platform, a Platform-as-a-Service (PaaS) offering. An important factor in Amadeus’ decision was its previous successes with Red Hat
technology. “Innovation is what removes barriers and opens new horizons,” said Olaf Schnapauff, chief technology officer, global
operations, at Amadeus. “The solution that we have built with Amadeus Cloud Services using OpenShift Enterprise by Red Hat
is an extremely good example of how innovation changes the game.”
Results: Deliver a better travel experience
With Red Hat OpenShift Container Platform, Amadeus better serves its travel industry customers. It has increased speed and efficiency and now rapidly adapts to peak usage and new application deployment. It has streamlined operations by automating routine
management and administration tasks. And it has reduced time to market for new applications. The net result is that Amadeus can
deliver better and faster solutions to customers with Amadeus Cloud Services—and improve the experience for travelers on land,
sea, and air. “Red Hat helps Amadeus shape the future of travel,” said Schnapauff.