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Success story

Government of the State of Jalisco modernizes public services to better serve citizens

Fast facts

Industry: Government
Region: LATAM
Headquarters: Guadalajara, Jalisco, Mexico
Company size: 300+ employees serving over 7 million citizens

Citizens demand more and better services, much faster. Our actions must be citizen-centric. We want to create a modern government, closer to the people, to help them better manage their lives. But like all governments, we have a tight budget.

ENG. JOSE ALFONSO FONSECA GARCIA, MANAGING DIRECTOR, INNOVATION AND DIGITAL GOVERNMENT, GOVERNMENT OF THE STATE OF JALISCO

Overview

The State of Jalisco, one of the most populous and economically vibrant states in Mexico, wanted to transform the delivery of public services for its citizens with an application modernization and automation project. Using Red Hat® solutions, the state’s IT teams can now create and update digital services faster and better meet peak traffic demand—at a lower cost.

2017 Red Hat Innovation Awards winner

The Government of the State of Jalisco improves public services

The Government of the State of Jalisco, Mexico, modernized its technology using Red Hat open source solutions to offer faster, more innovative public services for citizens.

The path to success

Challenge: Meet citizen demand with modern, digital services

The Government of the State of Jalisco’s IT environment was dependent on outdated, expensive, and risk-prone proprietary software. To modernize the delivery of public services for its citizens, the state needed to standardize on a reliable infrastructure. “Citizens demand more and better services, much faster,” said Jose Alfonso Fonseca Garcia, managing director, innovation and digital government, Government of the State of Jalisco. “Our actions must be citizen-centric. We want to create a modern government, closer to the people, to help them better manage their lives. But like all governments, we have a tight budget.”

Case study

Government of the State of Jalisco modernizes public services with Red Hat

Solution: Use open source solutions to modernize and automate apps

To avoid the inflexibility and high costs of proprietary solutions, the state chose open source solutions to support its modernization. “We’re in an age of collaboration and co-creation,” said Fonseca Garcia. “To be an innovator, we need direct access to the technology. With proprietary solutions, we felt we were excluded.” The state worked with Red Hat Consulting to find and implement the right technology, including virtualization, middleware, integration, and management solutions. “With Red Hat, we saw a spirit of collaboration, backed up by high-quality information and the means to try out new products,” said Fonseca Garcia.

Results: Improve IT performance and costs

The state government’s new solution enables faster, more accessible public-facing services, including online payment of taxes, traffic fines, and vehicle licensing fees. By digitizing 60% of its services, the state can more effectively collect taxes, leading to a significant boost in revenue. Also, the government can now scale resources to meet citizens’ needs during times of peak demand, like tax season. Through more efficient resource use, the state has reduced infrastructure costs by 60% and hardware costs by 100%. “Citizens feel we are doing a better job as a provider of public services, and as a result they have more confidence in their government,” said Fonseca Garcia. “They are proud to be part of Jalisco.”

We’re faster, more reliable, and confident our releases will work. Red Hat technologies have helped us develop more and better applications in less time, making a profound impact in our government.

josE alfonso fonseca garcIa, managing director, innovation and digital GOVERNMENT, government of the state of jalisco