Tata Motors is India's largest automobile manufacturer, and the primary architect of the country’s commercial vehicle industry. It produces passenger and sports cars, commercial trucks, vans, coaches, buses, construction equipment, and military vehicles. They strive to incorporate power, performance, and comfort into all of their vehicles while managing costs.
Few would doubt the benefits of adopting digital solutions, but as expectations around its digital business grew, Tata realized that its system of record wasn’t up to the task. The business had to develop an agile integration platform using application programming interfaces (APIs) to exchange data with other apps and interface with the SOR to create better services, improve revenues, and uphold its mission.
Their first task was to streamline the process of onboarding dealers, partners, and mobility aggregators. Tata’s current dealer management system managed over 1,000 dealers but was proprietary and extremely expensive. It needed a platform that would unite the internal and external systems of all of Tata’s stakeholders, which it could then extend to its connected vehicle project and deploy more widely to other IoT use cases.