Support

Red Hat® Global Support connects you to the knowledge of the best engineers in the industry for the Red Hat solutions that your business depends on.

Our job is to make your job easier, starting with getting you the information you need—whether it#39;s issue resolution or just advice. We#39;re a partner who will provide recommended practices, resources, and collaboration to answer any question, not just provide a break-fix solution.

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Available when you need us

Red Hat Global Support Services helps you through all phases of planning, testing, deploying, maintaining, and upgrading your IT infrastructure. And when you have a question, you have a choice: Speak directly with Red Hat support engineers, or access our award-winning Red Hat Customer Portal online, anytime.

Industry leadership

Watch the video in which IDC Research Manager Elaina Stergiades explains the results of a recent multiclient study by IDC[1] sponsored by Red hat Enterprise Software Support Services: Utilization and Satisfaction Study. The highlights Red Hat's position in the top league of support providers among a prestigious group of IT industry leaders. Read the IDC report [PDF].

[1] IDC Multiclient Study, Enterprise Software Support Services: Utilization and Satisfaction Study, May 2012.

Supporting success. Exceeding expectations.

All support is not the same. Red Hat Global Support Services is your collaborative partner with a single motivation: to earn your loyalty by building trust, success, and value for your company. We operate globally, providing 24x7 support from the most experienced and knowledgeable Linux® and middleware support engineers in the industry. We extend your in-house expertise virtually to ensure that you manage your IT with confidence.

Red Hat Customer Portal

Already a subscriber? Log in to the Customer Portal

The Customer Portal is an award-winning platform of knowledge and subscription resources that help you become even more successful with your Red Hat enterprise products.

Red Hat support benefits

  • Unlimited incidents
  • 24x7 global availability
  • Not just issue resolution—support to help you avoid issues from the start
  • Unmatched technical expertise
  • Multivendor collaboration for faster issue isolation
  • Online guidance and resources for planning, deploying, and operating your IT infrastructure

Multivendor collaboration

With a Red Hat subscription, we take ownership of issues that involve both Red Hat products, and solutions from other vendors. This gives you the freedom to choose the most advanced products for your technology stack with the confidence that your multivendor environment is supported.

Red Hat uses TSANet—the worldwide industry standard for effective multivendor support collaboration—as a premium, board-level member. View certified and supported partners.
 

Get the most out of your Red Hat solutions

Learn more about Technical Account Management.

Follow us

For information on Customer Portal content, subscriptions, enhancements, and more, follow Red Hat Support:

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Red Hat Customer Portal

Overview

The Red Hat® Customer Portal is the award-winning digital platform that brings Red Hat expertise to your organization through knowledge and support to help you plan, deploy, and maintain your enterprise solutions.


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We are Red Hat Support

Overview

Ever wish you could see the people who help you on Red Hat® support calls? Meet our Global Support Services Red Hatters of the Week. This program highlights specific GSS associates to give our customers and partners insight into the people that make Red Hat Support tick.


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Technical Account Management
Red Hat Partner Support

Overview

With Red Hat® Partner Support, you get the technical support you need to support your customers, at a level that fits your organization. All Support Partners receive direct access to our technical expertise via our Red Hat Certified support staff and our award-winning Red Hat Customer Portal.


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Benefits of a Red Hat subscription

Overview

Stable. Secure. Scalable. Red Hat® subscriptions provide enterprise-ready solutions that can be confidently deployed to manage even your most mission-critical applications.


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Open Source Assurance FAQs

Questions about the Open Source Assurance program? Check out our FAQs.


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