Red Hat, Inc., the world's leading provider of open source solutions, today announced that Helvetia, an international insurance group based in Switzerland, has adopted Red Hat container technologies and managed cloud services to modernize their approach to assessing claims and create a more seamless experience for customers. With Red Hat OpenShift Service on AWS, a jointly managed and supported Red Hat OpenShift solution offered natively on Amazon Web Services, as its application development platform Helvetia is able to streamline its IT infrastructure operations and reduce costs, allowing them to focus on creating innovative services for its customers.
Red Hat OpenShift Service on AWS opens up possibilities for us that simply did not exist before. Using Red Hat’s managed cloud service helps us save costs and deliver real value to our customers.
Helvetia strives to offer valuable digital services to differentiate itself in the complex and competitive insurance market. The insurer is constantly looking for new ways that allow them to raise the bar when it comes to creating customer experiences. In 2018 Helvetia laid the foundation for its cloud strategy by adopting Red Hat OpenShift. Helvetia sought to improve its development capabilities by exploring container technology and building a cloud-first IT environment. Red Hat OpenShift's container runtime technology enabled the company to reduce time to market and generate new customer services quickly.
With self-managed datacenters offering little added value and maintenance responsibilities becoming increasingly complex, Helvetia decided to take the next step in its cloud journey and selected Red Hat OpenShift Service on AWS. Helvetia collaborated with Red Hat to establish a new application runtime infrastructure for its own products by adopting Red Hat technologies such as Red Hat Runtimes, Red Hat Application Services, and Red Hat Enterprise Linux. During the evaluation Red Hat was a reliable partner to clarify security protocols and features required by Helvetia.
Consuming Red Hat OpenShift as a managed service helped Helvetia’s IT team to offload management of their application platform, reduce operational complexity and focus on delivering value-add applications. Meeting local compliance regulations was one of Helvetia’s main criteria for its platform, and Red Hat OpenShift Service on AWS allows the company to process customer data more securely.
Red Hat’s container technologies and managed cloud services provide the foundation to create innovative applications such as Clara, Helvetia’s digital assistant. The insurer’s IT team connected the chatbot to ChatGPT to help customers with their questions using artificial intelligence. Helvetia is the first listed insurance company worldwide using OpenAI’s technology as part of a live experiment.
Hans Roth, senior vice president and general manager EMEA, Red Hat
“In today's fast-paced environment organizations must deliver innovative solutions quickly and efficiently to remain competitive. With Red Hat’s managed cloud services, organizations can develop cloud-native applications on a hybrid cloud platform jointly operated with cloud providers. Helvetia can now focus on delivering value to customers while maintaining the highest levels of security and governance.”
Björn Fischer, Product Owner Helvetia Container Platform, Helvetia
“Red Hat OpenShift Service on AWS opens up possibilities for us that simply did not exist before. Using Red Hat’s managed cloud service helps us save costs and deliver real value to our customers. Red Hat has provided expertise with a focus on delivering practical solutions.”
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