Paychex’s in-house IT teams work together to create, test, launch, and update customer applications. However, development demands began to outpace the infrastructure team’s capacity. “A lot of our competitors are starting to offer disruptive online services,” said Dave Wilson, director of infrastructure and architecture at Paychex. “We also saw maturing technology that could be transformational for our customers, such as AI [artificial intelligence], chatbots, and natural-language processing. Our infrastructure teams recognized that they needed to help developers do more, higher-quality work to help us get to market faster.” Paychex sought new technology solutions to provide the necessary agile and cloud computing capabilities.