Introducing Red Hat Access, a New Automated Problem Analysis Tool

Red Hat's Global Support Services is pleased to announce the introduction of Red Hat Access in Red Hat Enterprise Linux 5.10 and 6.5, Red Hat Enterprise Virtualization 3.2, and Red Hat Enterprise Linux OpenStack Platform 3.0.2 [1]. Red Hat Access is an automated problem analysis tool delivered to Red Hat Enterprise Linux through the Red Hat Support Tool, to Red Hat Enterprise Virtualization through the Red Hat Support Plug-in, and to Red Hat Enterprise Linux OpenStack Platform through the Red Hat Access Plugin for OpenStack. Red Hat Access provides seamless access to help, answers, and advanced diagnostic services using exclusive Red Hat knowledge, resources, and functionality, all within a Red Hat Enterprise product.

Red Hat Access provides proactive notifications and quicker issue resolution by integrating automated services to open/update support cases and access diagnostics information and knowledge all from within the console in Red Hat Enterprise Linux and through user friendly dashboards in Red Hat Enterprise Virtualization and Red Hat Enterprise Linux OpenStack Platform. We are excited about the additional value Red Hat Access brings to our already robust enterprise product line.

Below is a list of example service features and a description of each:

• Red Hat Access: Search - Conveniently access exclusive Red Hat knowledge and solutions
• Red Hat Access: Support - Create, manage, and update your Red Hat support cases
• Red Hat Access: Diagnose – An online diagnostic services to easily perform problem determination on error codes, stacktraces, and logs
• Red Hat Access: Analyze - Automate log-file analysis using Red Hat online diagnostic services

Additional Resources

• For more information about installing and using Red Hat Access within Red Hat Enterprise Linux, please visit here.
• For more information about installing and using Red Hat Access within Red Hat Enterprise Virtualization, please visit here.
• For more information about installing and using Red Hat Access within Red Hat Enterprise Linux OpenStack Platform, please visit here.
• For more information about Red Hat Global Support Services visit here.

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[1] The introduction of Red Hat Access for Red Hat Enterprise Linux 5.10 and 6.5 offers no guarantee if or when the products will be available.