Healthcare provider builds platform for self-healing processes

Having already invested in automating its IT infrastructure with Red Hat® Ansible® Automation Platform, in 2020 Blue Cross NC embarked on a process of integration, with a goal of leveraging data in its ServiceNow configuration management database and augmenting it with data of its own. Blue Cross NC migrated its primary platform to retain ServiceNow administrative tools but transfer automation and integration tasks to Red Hat, supported by Red Hat Technical Account Management.