Reduced feature time to market by 51%
Compared to its previous performance with Oracle technology, Telefónica Colombia can now deliver applications to market 51% faster—from 33 days to 17 days. Provisioning in particular was significantly improved with self-service through Red Hat OpenShift, from around 3 weeks to just 4 hours.
Red Hat Fuse supports a continuous integration and continuous delivery (CI/CD) approach that helps Telefónica Colombia’s teams quickly integrate new tools and components that speed creation, testing, and deployment processes for Mi Movistar.
“We saw that a culture of collaboration and continuous improvements could help us work in a much more agile, connected way,” said Roberto Puche, Chief Technology and Information Officer, Colombia, Telefónica Colombia. “Innovation is one of our core values. We always want to provide our Mi Movistar users with new, surprising services that will help us stand out in the market. We can deliver that innovation much faster with Red Hat Fuse and Red Hat OpenShift.”
Improved infrastructure security
Telefónica Colombia has used the built-in security tools and capabilities included in its Red Hat technology to better protect and manage its code, systems, and API. Red Hat OpenShift adds comprehensive, continuous security to standard CI/CD application tools, such as authentication and authorization, auditing, logging, and integrated container registry for tight control of resources and access. Automated upgrades and life cycle management provide the latest patches for the container host, clusters, and hosted applications and services. Now, Telefónica Colombia can apply security patches to production services in just 19 minutes—more than 99% faster than its previous approach.
Additionally, 3scale API Management provides centralized API traffic control, analytics, security, and access policies across development teams using a wide range of encryption, authentication, and authorization protocols.
“With Red Hat 3scale API Management, we have a stronger security layer for our whole integration and services platform, which is critical to our business operations,” said Camacho. “And if we run into any challenges or issues, Red Hat’s security response team is available 24x7.”
Reduced operating costs with enterprise open source software
By migrating to enterprise open source technology, Telefónica Colombia achieved a key goal of its digital transformation efforts: significantly reducing operating costs for the environment running Mi Movistar.
“One of the primary benefits of open source technology is not being tied to one specific vendor,” said Mejía. “With Red Hat’s subscription-based model, we were able to save on licensing costs through flexible scaling of our OpenShift clusters according to our needs. We also don’t have to worry about being locked in for years to the same offering that may not adapt to future business needs.”
Enhanced digital experience for growing customer base
An overall improvement in operation quality has helped Telefónica Colombia deliver a more stable experience to Mi Movistar app users. Version rollback times have been reduced from 20 minutes to just 2 minutes, and maintenance times are now 90% faster.
“With the responsiveness we’ve gained using Red Hat’s container platform and iterative development, we help our customers feel more connected to our brand with details on their current service, promotions and sales, new services, and support where and when they need it,” said Puche. “We’re setting an example for the telco industry throughout the region.”
Continuous delivery of updates and enhancements means users can more easily view and manage their service information and transaction records. A new chatbot provides timely support responses.
“We have seen 70% year-over-year growth in the number of users who can self-manage their service through the app, thanks to being able to access information like their billing and top-up history,” said John Marín Bernal, Senior Product Owner, Integral App Support, Telefónica Colombia.
