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Use software to monitor your systems for anomalies, define remediation strategies, and deploy solutions as Ansible playbooks.
Troubleshooting
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When running OpenShift with remote worker nodes, you need to ensure that the workload, deployment, and platform can handle disruptions from the distributed architecture.
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Technical account managers (TAMs) serve as technical guides for resolving problems, planning upgrades, solving multi-vendor issues, and more.
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Assessing what went wrong after an outage requires a systematic approach. Here is why I've shifted from Root Cause Analysis (RCA) to Causal Analysis based on System Theory (CAST) in my retrospectives.