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Communication service providers (CSPs) regularly invest in their network and business operations in order to deliver the best customer experience they can. To advance their operations support systems (OSS) and business support systems (BSS), they and their solution vendors are using cloud-native applications built on microservices architectures to accelerate innovations and enable dynamic, elastic scaling. This foundation also allows them to migrate to DevOps methodologies and automated CI/CD pipelines. All of these can help deliver shorter time to market and increased agility, key elements for improved customer experience.

ACG Research expects automation, as well as artificial intelligence (AI) and analytics, to permeate all the BSS and OSS. Consider some of the benefits that can be achieved by adding a common task automation platform: faster, dependable delivery of services and new tools to help with security and compliance. Orchestrating this with business process automation and decision management could allow for complex, highly flexible service provisioning.

CSPs, however, often face monolithic applications (their own or from partner suppliers) and lengthy IT processes that create siloes and weigh down their modernization efforts. Their many OSS and BSS generally lack interoperability, and this can limit the ability to access the metrics and data needed to synthesize more holistic views and address complex problems across solutions. These problems can be compounded by the fact that independent software vendors (ISVs) and systems integrators (SIs) are often part of the ecosystem required to move modernization forward.

A good place to begin breaking down the silos is with open source. By standardizing on open source technology, OSS and BSS development organizations can better address the continuous integration challenges of evolving software architectures, and software vendors can evolve more quickly and efficiently to deliver cloud-native architectures that CSPs want.

The Red Hat OpenShift Container Platform leads the commercial kubernetes market as a foundation for microservices-based OSS/BSS architecture. Red Hat Integration provides solutions for OSS and BSS processes and systems that give service providers and their partners opportunities to transform their OSS and BSS at their own pace to a more modern architecture. It helps accelerate integration, consolidate systems, and establish a foundation for pervasive process automation, better positioning providers to increase efficiency, improve customer experience, and create new revenue and business models.

Moving to a modern OSS/BSS architecture has its challenges. That’s why you should tune into our webinar recording: Transforming OSS/BSS from monoliths to cloud-native applications.

This webinar outlines the technologies and common platforms that will enable the evolution to modern, cloud-native, web-scale products and services. It is aimed at planners, architects, and developers who build, integrate, or implement OSS and BSS, including ISVs, SIs, and CSPs. Highlights will include: 

  • ACG Research industry forecast for the shift to cloud-native architectures in OSS and BSS markets

  • Discussions on OpenShift, Red Hat Ansible, and Red Hat Integration

  • Task automation

    • VNF configuration

    • Continuous compliance for network devices

  • Process automation

    • Service provisioning 

The webinar features ACG Research principal analyst Dr. Mark Mortensen who was joined by Piyush Patel, managing architect in Red Hat’s network automation practice, Red Hat senior consultant Carl Mes, and Red Hat consultant Sean Sackowitz.

Register to watch the replay Transforming OSS/BSS from monoliths to cloud-native applications. The webinar will be available for one year following the Dec.11 broadcast.


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