09:30 - 12:00  CET | EMEA SKO EMEA Partner & Customer keynotes, Interview with Gartner and FY22 GTM keynotes 

(Including a short break)

12:00 - 12:45   CET | Break

12:45 - 13:55   CET | Global segment keynotes 

• GTM Roundtable "Operating as one team to best serve our customers and partners"
  Stefanie Chiras, David Farrell, Jennifer Heard, Joel Jackson, Darrel Jordan-Smith with Brendan McErlain

13:55 - 14:55   CET | Global breakouts (see overview)​

See details for all 6 tracks in the red cards below.

Track 1 - Scale our core business

Track 2 - Extend Red Hat to Cloud Services & Edge

Track 3 - Evolve Customer Success

Track 4 - Strengthen our open inclusive culture

Track 5 - Sales process modernization for associates and managers

Track 6 - Sales process modernization for managers

Slot 1

13:55 - 14:30  CET | Drive business results by delivering applications with Open Hybrid Cloud 

Application software powers the success of almost every organization today. To deliver those applications, IT needs to give developers the flexibility to securely build, deploy, and run any applications anywhere they are needed. And these applications may need to run consistently in the datacenter, in the cloud(s), or at the edge to support the needs of the business. By adopting open hybrid cloud as a key enabler of your application development strategy, organizations can enable this developer innovation while giving IT Operations the ability to secure, manage and scale efficiently to meet business needs with a DevSecOps approach.

This session will provide an overview of our open hybrid cloud strategy, customer goals and execution challenges with delivering software applications, and how the combination of differentiated Red Hat portfolio, services, and partner ecosystem can help enable the art of software application possibilities on hybrid cloud. Finally, success stories and how to get enabled to build sales pipeline will also be shared.

Slot 2 

14:30 - 14:55  CET | Mythbusting RHEL and Ansible to propel your conversation 

You think you know RHEL and Ansible and customers’ challenges? Think again. It’s time to see them for what they really are; the keys to customer success in the open hybrid cloud - and keys to your success in 2022

Slot 1

13:55 - 14:30  CET | Taking your Customers to the Cloud 

Slot 2 

14:30 - 14:55  CET | Winning at the Edge 

Slot 1

13:55 - 14:30  CET | Customer Success as a mission, mindset, and organization 

Looking into 2022, do you feel prepared for how you can position Red Hat Services and Support with your accounts? Put your best foot forward with a clear understanding of how incorporating Red Hat Training & Certification, Consulting, and Support brings value to your accounts as a seller and your customer’s experience.

Join us as we walk through winning seller techniques and strategies that have been successful to upsell, extend, and grow through real customer examples. You’ll leave with a better understanding of what new Customer Success resources and messaging are available for you to be effective in overcoming renewal challenges in accounts and embedding adoption strategies to successfully land and expand Red Hat products.
 

Slot 2 

14:30 - 14:55  CET | Crush Your Number with Customer Success  

This year, Red Hat Services and CEE are evolving into a new Customer Success organization with over 3,000 associates that have a mission of accelerating time to value for our customers and ensuring they achieve their vision and business outcomes. Come learn how this new team delivers with excellence across the moments that matter in the customer lifecycle and drives product adoption, customer retention, and growth for your accounts.

Join this session to hear:
- The game plan for how we are launching this team in CY22 and getting engaged across your accounts
- Answers around the new Customer Success Executive role
- The winning mindset we need to all share to achieve our Customer Success vision
 

Slot 1

13:55 - 14:30  CET | Creating safe spaces to grow our business and teams

Each day we interact with other associates, customers, and partners. Most of the time, these conversations and interactions are positive experiences for everyone involved, but not always. How do we walk into every interaction, internally and externally, with a shared agreement on how we will treat each other with mutual respect for mutual success? This session will walk through how to develop and use engagement agreements with each other and our external customers and partners, so that we can create safe spaces while still growing our business. It will also discuss how we can support each other when there is an interaction that goes against our agreement.

Slot 2 

14:30 - 14:55  CET | How open and inclusive teams achieve innovation and success

High performing teams have innovation at their core. Open innovation is the very thing that keeps, and will continue to keep, Red Hat on top. While technology is important, research proves that the most innovative teams are those that embrace open, inclusive environments and team dynamics. When inclusivity and diversity are combined they interact to produce amazing creativity and business results. In order to deliver against our company objectives and lead the open hybrid cloud, we must also embrace a more open, inclusive and innovative culture, and ensure our associates feel a sense of purpose and belonging, and are empowered to do their best work. In this session, you will learn specific ways you can increase inclusion, psychological safety, and openness within your teams and when engaging with others in order to drive greater innovation and success.
 

14:30 - 14:55  CET | Sales process modernization for associates and managers 

Envision Red Hat’s sales process as a virtuous cycle of repeatable sales practice activities. New enhancements are underway to modernize this system to help it function better as a whole and deliver benefits to the customer, the partner and Red Hat throughout the sales life cycle. The purpose of the session at SKO is to provide a baseline understanding of each of the sales process activities: account planning, opportunity qualification, opportunity management, pipeline management and forecast management, including a current state and future state of all functions.

13:55 - 14:30  CET | Sales process modernization for managers 

Envision Red Hat’s sales process as a virtuous cycle of repeatable sales practice activities. New enhancements are underway to modernize this system to help it function better as a whole and deliver benefits to the customer and Red Hat throughout the sales life cycle.

Managers play a crucial role in driving adoption and business benefit from the new sales process.

The purpose of the session at SKO is to provide managers with an overview of their important role in sales process activities: account planning, opportunity qualification, opportunity management, pipeline management and forecast management, and this session will set managers up well for the training they will receive in February.