Kevin Casey
Kevin Casey writes about technology and business for a variety of publications. He won an Azbee Award, given by the American Society of Business Publication Editors, for his InformationWeek.com story, "Are You Too Old For IT?"
Authored and contributed content
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The short answer is: "It's complicated."
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The help desk has long been a necessary component of IT shops, but if you're ready to transition roles, here's how.
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