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Success story

Rackspace helps customers embrace the cloud with private cloud solution


Fast facts

Industry: IT consulting & services
Region: North America
Location: Windcrest, Texas, United States
Company size: 5,700

I’ve been working with Red Hat OpenStack Platform for the last 18 months and haven’t gotten a single late-night, panicked phone call. I can sleep soundly at night, knowing we have this stable product in customers’ environments.

laron tangeman, senior manager of operations, rackspace

About the company

Many organizations recognize the benefits of cloud adoption but lack the knowledge, skills, and financial resources to migrate their IT environments to the cloud and manage them effectively. Managed cloud provider Rackspace saw an opportunity to offer its customers a flexible and scalable—yet stable and reliable—private cloud environment built on Red Hat® OpenStack® Platform. Rackspace collaborated with Red Hat to build a hosted, on-premise OpenStack private cloud solution that can be easily deployed, updated, and supported without costly downtime.

2017 Red Hat Innovation Awards Winner

Rackspace and Red Hat partner to bring customers the cloud

To help customers adopt cloud technology quickly and easily, Rackspace and Red Hat collaborated to build a hosted, on-premise OpenStack private cloud solution.

The path to success

Challenge: Help customers move to the cloud

Rackspace found that many of its customers, particularly small and mid-sized organizations, needed help adopting cloud technology. These customers wanted to establish secure, stable OpenStack private clouds with the agility and flexibility of public cloud offerings. However, OpenStack technology is complex, and it changes rapidly. “Most of our customers . . . [say], ‘We want a private cloud. We want to be on OpenStack open technology. But we don’t know how to do it,’” said Laron Tangeman, senior manager of operations at Rackspace.

Solution: Build a new cloud solution with a trusted partner

To expand its OpenStack-as-a-Service portfolio, and offer a choice of technology with expert support, Rackspace turned to long-time partner Red Hat. Together, they created Rackspace Private Cloud powered by Red Hat (RPC-R). This supported offering is based on Red Hat technologies and includes Rackspace’s Fanatical Support, a 24x7 support model with real-time monitoring. “It’s really about taking the complexity out of the technology,” said Dan Sheppard, senior product manager at Rackspace. “We’re able to accelerate [customers’] digital transformation and remove a lot of the challenges of deploying and adopting the technology.”

Results: Deliver a simplified cloud infrastructure faster

With RPC-R, Rackspace customers no longer need to worry about setting up their infrastructure and components. The solution offers a standardized, virtualized cloud environment managed through a single interface, offering ease of use and massive scalability. The solution helps customers automate to become more efficient, reducing costs and deployment time. “I’ve been working with Red Hat OpenStack Platform for the last 18 months and haven’t gotten a single late-night, panicked phone call,” said Tangeman. “I can sleep soundly at night, knowing we have this stable product in customers’ environments.”

Red Hat is 50% of my team, and they will continue to be. We’ve been able to really establish a level of integration and partnership between our companies that isn’t seen anywhere else in the industry.

Dan sheppard, senior product manager, rackspace
The OpenStack word mark and the Square O Design, together or apart, are trademarks or registered trademarks of OpenStack Foundation in the United States and other countries, and are used with the OpenStack Foundation’s permission. Red Hat, Inc. is not affiliated with, endorsed by, or sponsored by the OpenStack Foundation or the OpenStack community.
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