Have you ever experienced buyer’s remorse? Maybe you bought something significant on a whim like a new car or the latest cool gadget, without thinking it completely through, and a few days or weeks later you wonder why you now own something that doesn’t really deliver what you were expecting.
These same experiences can occur in the service provider and telecommunications industries. There’s a lot of hype around the latest technologies saving money, increasing revenues, and expanding wallet share with customers. Meanwhile, are service providers really getting the business benefits they expect from these technologies? As consumers, most of us don’t even think much about these challenges. Instead, we’re focused on finding improvements for our lives and economic well-being by searching for choice both in the goods and services that we consume, and in how we consume them.
Continue reading “The future is open – is your business at risk?”