Red Hat Customer Portal recognized by the Association of Support Professionals as one of the Best Support Websites of 2025

The Association of Support Professionals (ASP) has announced the Red Hat Customer Portal as one of the winners of the Best Support Websites of 2025. This year's winning entry highlighted several key innovations that continue to advance Red Hat’s customer experience, including:

• Ask Red Hat, a conversational, AI-based generative search experience.
• Red Hat Offline Knowledge Portal (RHOKP), a new product that provides Red Hat knowledge and support documentation to customers in air-gap or disconnected environments.
• Product Compliance Experience, a searchable source for all product compliance records.

In addition to the main award, Red Hat also received a special award for "Excellence in Extending Support to Offline Environments" for Red Hat Offline Knowledge Portal, a self-contained instance of Red Hat’s extensive knowledge content, enabling air-gapped, secure, and disconnected teams to proactively troubleshoot issues and maintain compliance without relying on external network access. This "pocket library" of knowledge can be deployed on-premise or on customer workstations, allowing users to access critical information and maintain their systems without needing an internet connection. 

The unique recognition from ASP highlights the value and capabilities of Red Hat Offline Knowledge Portal, a solution designed to bring Red Hat's expert knowledge and support documentation to customers in disconnected or air-gapped environments. The accolade recognizes Red Hat Offline Knowledge Portal as a revolutionary product that solves a critical challenge for customers operating in a variety of industries, from military and government to remote operations and secure on-premise data centers, where internet connectivity is limited or prohibited. Red Hat Offline Knowledge Portal ensures that these customers have immediate, local access to the latest security updates, technical articles, and comprehensive product documentation. 

"The Red Hat Offline Knowledge Portal was born from a critical  need to provide our customers with a seamless support experience and full subscription value no matter their operating environment," said Mark Shoger, Senior Manager and product sponsor. "This special award from the ASP is a powerful validation of our commitment to innovation and to meeting our customers wherever they are. Red Hat Offline Knowledge Portal is an essential tool that ensures our customers can maintain, manage, and secure their Red Hat solutions even when disconnected from the internet."