5G is expected to revolutionize and re-invent the customer experience, and redesign the relationship between telecom operators and vertical industries. Brand interactions, responsiveness, speed, reliability and price of services will all be affected by this next interaction in technology. Businesses will have to adapt to this new reality when it arrives. This session talks about the  launch of 5G services in India, its impact on customer experiences and the innovations in approaches to business and services.

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