FAQs

The Red Hat Academy Learning Platform offers an enhanced user experience that includes the ability to manage your classes and access verified Red Hat training materials. We have a number of features that allow our program to benefit your students and your institution:

• Easy online enrollment for qualifying institutions—at no cost
• Well-rounded curriculum designed to position students for cutting-edge IT jobs
• Discounted Red Hat exams for instructors (75% discount) and students (50% discount)
• Multiple courseware formats, including e-book, print, or HTML versions
• Flexible lab options to help your institution accommodate your students
• Instructor training through no-cost video classroom courses
• Globally standardized materials available through the web-based Red Hat Academy portal and order process
• Availability of content in nine (9) languages
• Access to the Red Hat Learning Community, which introduces students and instructors to subject matter experts on Red Hat technologies, curriculum, and industry trends

If your institution has purchased and installed a Red Hat individual exams setup from Red Hat, you can offer exams on campus. Please contact your Red Hat Academy regional manager for additional information.

Yes, your institution can purchase Red Hat courseware in bulk through the Red Hat Academy web store.

After you register with Red Hat Academy successfully, the Academy Administrator will receive a welcome email that prompts him or her to create an account and add additional instructors teaching Red Hat courses at the institution.

Each new instructor will receive a welcome email to login and create their account. Once an instructor account has been created, the instructor can then create new classes and add students to the platform.

Your membership will renew automatically until you opt out of the program or unless Red Hat is forced to terminate the membership due to violation of program guidelines.

Through our Adopt an Academy program, we connect our Red Hat Academy partners with Red Hat associates in an effort to build relationships with instructors, students, and the community. Red Hatters can use their industry and technical expertise to better enable instructors and students across academic institutions by leading guest lectures, joining advisory boards, heading up workshops, and providing student mentorship. This program can help further adoption of Red Hat technologies and bring our content to life for your students.

If you want to connect with a Red Hat associate to assist with an engagement at your Red Hat Academy institution, please have your Academy Administrator express interest within their role under the Red Hat Academy Learning Platform "Get Support" tab.

Instructors receive free access to our commercial video classroom training environment for the courses they are teaching or planning to teach, in addition to a supplementary instructor guide for each of the courses offered.

We also recommend and encourage instructors to prove their knowledge and skills by taking the Red Hat certification exam associated with the Red Hat Academy courses being taught, taking advantage of our 75% discount. The Red Hat Academy portal also offers video tutorials that show instructors and students how to best use the platform during their course, including tips on navigating the interface and taking advantage of the latest features.

While we do encourage instructors to take the free video classroom training courses and pass the discounted certification exams to prepare for teaching and understanding the full curriculum, it is not required to teach at your institution.

Within the Red Hat Academy Learning Platform, under the “Get Trained and Certified” tab, you can submit a request for a 75% discount code that can be applied during purchase.

The certification is available in the remote exam and individual exam formats through Red Hat Academy. Learn more about testing from wherever you are with remote exams or get more details and find a location near you with individual exams.

Our platform allows instructors to interact with their entire classes easily through automatic notifications when students are added to a course, have labs available to utilize, receive grades on labs and other projects, and have access to Red Hat materials supplementing classroom learning. Free training videos are also available to instructors through the platform.

Instructors can also send notifications to their classes, allowing them to alert students via in-system and email notifications for important messages. In addition, instructors can grade students’ labs directly in the platform and alert students of their grades and feedback on their coursework.

The portal also offers students the ease and simplicity of accessing course content all in one place. Within the portal, students are able to purchase and consume course materials, purchase additional lab hours, and prepare for their upcoming exams. Instructors and students are also able to purchase labs directly in the platform to use for their courses and to prepare for upcoming exams.

The Red Hat Academy Student Ambassador Program provides the opportunity for motivated and passionate students to work directly with our Red Hat team to cultivate the success of the Red Hat Academy program on campus. Student Ambassadors will build upon their leadership and entrepreneurial skills to organize campus events, arrange industry presentations, and lead technical workshops that foster excitement around Red Hat technologies among their classmates.

To get involved with this program, a Red Hat Academy instructor at your institution must nominate a student through the Red Hat Academy Learning Platform, under the "Manage Classes" tab and student details. Once a student is nominated, the Red Hat Academy regional program manager will directly reach out to the student with next steps in the application process.

The Red Hat Learning Community is a collaborative learning environment open to anyone with an interest in open source technologies. Members can connect, ask questions, share resources, join discussions, earn badges, and contribute best practices. These and other activities will help you stay updated on the tools and documentation that supplement your individual learning goals.

We’ve created a Red Hat Academy community of instructors, students, and Red Hatters within the Red Hat Learning Community, where we encourage dialogue around our courses, program features, and other topics. Join the Red Hat Academy discussion forum today to share your insights.

Our curriculum is built with input from development, support, and field consulting teams to help educational institutions keep pace with IT industry demands. The curriculum offers hands-on instruction across platform, middleware, and cloud technologies, giving students the opportunity to learn practical skills based on use cases from thousands of enterprise implementations.

Unlike generic, distribution-agnostic Linux offerings, our curriculum is based on Red Hat^® Enterprise Linux^®, the perceived market leader for current and new application deployments.

No, Red Hat Academy’s course content and certifications are exactly the same as those offered by Red Hat Training and Certification.

We offer three different lab solutions:

1. Do-it-yourself (no fee)
2. Cloud (fee)
3. Partner (no fee)

Instructions on how to access the lab images are available in the Red Hat Academy Learning Platform within the “Access Resources” tab, under both Academy Administrator and Instructor roles.

For your environment to support the do-it-yourself lab option, your environment must support nested virtualization. During installation, if you need technical support, please email our team and a representative will respond to your request.

The cloud lab deployment is available for a fee per user, for a defined duration, and we will recommend one of our many partner lab service providers. Cloud service solutions provide a hosted lab web service using the internet to access the labs associated with Red Hat Academy courses.

Depending on your existing partnership with a lab provider, this deployment option is offered at no additional cost. Red Hat Academy works with several partners who provide hands-on lab services to global institutions delivering IT academy programs.

If you currently have an IT academy program that uses hardware and services to teach courses in your institution, it is possible that you are already able to deploy Red Hat labs.

Before you download the lab images, review the minimum system requirements to ensure you meet the installation parameters.

Through the Red Hat Academy Learning Platform, student courseware is available in three formats:

1. Online (no fee)
2. E-books (fee)
3. Printed books (fee)

Within the Red Hat Academy Learning Platform, students will gain immediate access to the online courseware under the Course Summary, as assigned by their instructor for the course they are enrolled in.

Course materials delivered through the e-book and print formats are available for purchase through Gilmore Global, our delivery partner. These options are linked and available within the Red Hat Academy Learning Platform, under the "Access Resources" tab.

Please note the return policy: Red Hat Academy will not accept returns of printed books unless damaged in transit. Only e-book license codes that have not been redeemed are eligible for cancellation or return, subject to terms and conditions.

Our in-person training and testing locations are temporarily closed due to the social distancing mandates as part of our COVID-19 response. However, you can build skills without traveling through our self-paced, on-demand video classroom and online learning formats, which offer the same content and labs as our classroom-based courses. Our remote exams and preliminary exams can also be taken virtually.

As closures have impacted schools and facilities around the globe, our program offers virtual options for our courseware, labs, and content. Whether you need to train and test from home or can attend your institution in person, our materials and resources can be accessed from wherever you are.

We offer multiple ways to test virtually to accommodate facility closures. Our preliminary exams, which are designed to gauge skills and demonstrate progress toward proficiency for certification, are taken on your own device. Learn more about preliminary exams to see how they differ from certification exams.

Additionally, remote exams bring flexibility to your certification journey by allowing you to take our performance-based tests from your own home. Explore all our ways to test to see which is the best option for you.

You can recover your login, reset your password, or contact customer service for further assistance.

Once registration is processed, the primary contact will receive an email with the login credentials for the Red Hat Academy web store.

Order processing: All orders are processed and printed upon receipt, and orders that are placed before 12 p.m. U.S. Eastern Standard Time will ship within two (2) business days after order placement.

If you’re having difficulty with finding what you need through the Red Hat Academy web store, send an email or contact us at +1 800-795-6661 or +1 613-599-6065 during web store hours (Monday through Friday, 8 a.m. to 5 p.m., U.S. Eastern Standard Time).

Depending on your region, send an email to one of these teams:

• Europe, Middle East, and Africa
• North America
• Asia Pacific
• Latin America

You can also send an email to the global program owner if you have additional questions about the Red Hat Academy program.