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Red Hat OpenShift Dedicated frequently asked questions

Get answers to common questions about Red Hat® OpenShift® Dedicated. Learn how to reduce operational complexity and focus on building and scaling applications that add more value to your business with this turnkey application platform.

What does Red Hat OpenShift Dedicated include?

Each Red Hat OpenShift Dedicated cluster comes with a managed control plane (master and infrastructure nodes), application nodes, installation and management by our 24x7 Red Hat site reliability engineering (SRE) team, premium Red Hat support, and cluster services such as logging, metrics, monitoring, notifications portal, and cluster portal.

Watch an interactive demonstration of OpenShift Dedicated on Google Cloud Marketplace.

How does Red Hat OpenShift Dedicated address regulatory compliance?

Red Hat OpenShift Dedicated addresses security and compliance needs comprehensively with industry-specific standards and regulations such as HIPAA, ISO 27001, ISO 27017, ISO 27018, PCI DSS, SOC 2 Type 2, and SOC 3.

Will I receive an invoice from AWS or Google?

There are two models available for OpenShift Dedicated purchased directly through Red Hat. In the Standard pricing model, Red Hat manages payment and support with the cloud infrastructure vendor. The customer will only need to interact with Red Hat. In the Customer Cloud Subscription (CCS) model, a customer will pay the cloud infrastructure vendor directly for components and usage.

 

However, if you purchase OpenShift Dedicated through the Google Cloud Marketplace, you will receive a single invoice for both the OpenShift license and Google Cloud infrastructure for streamlined billing. 

 

Can my organization use its Google Cloud committed usage to purchase OpenShift Dedicated?

Yes, you can purchase OpenShift Dedicated through Google Cloud Marketplace and leverage your committed use discount (CUD) with Google Platform Cloud. OpenShift Dedicated on Google Cloud Marketplace will be counted as a 100% decrement of your organization’s existing Google Cloud CUD.

How is Red Hat OpenShift Service on AWS different from Red Hat OpenShift Dedicated?

Red Hat OpenShift Service on AWS (ROSA) is a fully managed implementation of OpenShift Container Platform deployed and operated on AWS, jointly managed and supported by both Red Hat and AWS. This option is purchased directly through the AWS console and offers pay-as-you-go, single-vendor invoicing. It's best for organizations that want close integration to AWS services, joint support, and a single bill.

Learn more about ROSA


Red Hat OpenShift Dedicated is a service hosted and fully-managed by Red Hat that offers clusters in a virtual private cloud on Amazon Web Services or Google Cloud Platform. It is completely managed and supported by Red Hat, and includes a guaranteed service-level agreement (SLA). It may be best for organizations that already have a Red Hat footprint and are interested in a fully managed service from Red Hat deployed on AWS and GCP.

What is Red Hat OpenShift Dedicated?

Red Hat® OpenShift® Dedicated is a managed Red Hat OpenShift offering hosted on Amazon Web Services (AWS) and Google Cloud Platform. This turnkey application platform automates the deployment and management of Red Hat OpenShift clusters, so your organization can build, deploy and scale applications quickly and focus on your business, not managing infrastructure. Red Hat OpenShift Dedicated is managed by Red Hat Operations, providing increased security and years of operational experience working with Red Hat OpenShift in both development and production. Red Hat OpenShift Dedicated also comes with award-winning 24x7 Red Hat Premium Support.

What are the supported versions of Red Hat OpenShift available for Red Hat OpenShift Dedicated?

Refer to the OpenShift Dedicated Life Cycle policy document for details on supported versions.

 

How is Red Hat OpenShift Dedicated different than Red Hat OpenShift Container Platform?

Red Hat OpenShift Dedicated uses the same code base as Red Hat OpenShift Container Platform, but is hosted in the public cloud and managed by Red Hat. A Red Hat OpenShift Container Platform subscription entitles you to host and manage the software on your own infrastructure.

Does Red Hat OpenShift Dedicated run on dedicated hardware?

Red Hat OpenShift Dedicated runs on shared hardware on AWS and Google Cloud. Each Red Hat OpenShift Dedicated cluster is single-tenant (dedicated to a single customer).

Is Red Hat OpenShift Dedicated available for purchase in all countries?

Red Hat OpenShift Dedicated is available for purchase in all countries where Red Hat does business.

Can I try Red Hat OpenShift dedicated before I buy?

A trial of Red Hat OpenShift Dedicated running on a customer-owned AWS or GCP account may be requested through your Red Hat sales team.

What types of customizations are available?

A customer can choose either a Single-AZ or Multi-AZ (stretch) deployment for each Red Hat OpenShift Dedicated cluster. In addition, customers can choose from standard, memory-optimized, or compute-optimized application nodes. Cluster availability region, cluster id, VPC peering/VPN configuration, and user authentication integration are also customizable.

 

Can I use my existing user authentication system?

Yes, our customer enablement team will work with you during the provisioning process to integrate your Red Hat OpenShift Dedicated instance with your existing authentication system.

What authentication mechanisms are supported?

OpenID Connect, Google OAuth, GitHub OAuth, GitLab OAuth, and LDAP.

Can I add RHEL workers to my cluster?

No. In order to maintain our ability to provide seamless updates to your clusters, only Red Hat Enterprise Linux CoreOS (RHCOS) workers are supported by Red Hat OpenShift Dedicated.

What is the OpenShift Dedicated (OSD) maintenance process?

For information on upgrades, maintenance, and supported versions, see the documentation.

What regions are available for my infrastructure?

All AWS regions are available except China and GovCloud. Multi-AZ clusters can only be deployed in AWS regions with 3+ availability zones. All Google Cloud regions are available. For a list of supported regions for OpenShift Dedicated, see the documentation.

Which services are performed by Red Hat Operations?

Red Hat Operations is responsible for provisioning, managing, and upgrading the Red Hat OpenShift platform as well as monitoring the core cluster infrastructure for availability. They are not responsible for managing the application lifecycle of applications that run on the platform. Review the full overview of responsibilities here.

How do I make configuration changes to my cluster?

An administrative user has the ability to add/remove users and projects, manage project quotas, view cluster usage statistics, and change the default project template. Other changes to the cluster, such as updating authentication integration or VPN settings, can be requested via the support portal.

Will updates to Red Hat OpenShift and application services that have been purchased be rolled out to Red Hat OpenShift Dedicated customers?

Updates to the platform will be managed by the operations team and customers will be notified in advance of any maintenance schedules for updates.

How will Red Hat Operations communicate events such as product updates and scheduled maintenance?

Red Hat will provide updates via email and Red Hat console service log.

 

How does support work for OpenShift Dedicated purchased through Google Cloud Marketplace?

Each OpenShift Dedicated cluster comes with a fully managed control plane (Control and Infrastructure nodes), application nodes, installation and management by Red Hat Site Reliability Engineers (SRE), premium Red Hat Support, and cluster services such as logging, metrics, monitoring, notifications portal, and a cluster portal. 

For managing your Google account for things like quota, IAM, and other GCP services you will still interact directly with Google Compute Cloud support staff. 

What is the OpenShift Dedicated (OSD) maintenance and upgrade process?

For information on upgrades, maintenance, and supported versions, see the documentation

How will the host operating systems and OpenShift software be updated?

The host operating systems and OpenShift software are updated through the general upgrade process.

Can logs of underlying VMs be streamed out to a customer log analysis system?

Customers are able to select application, infrastructure, and audit log streams to be forwarded.

Which UNIX rights (in IaaS) are available for Masters/Worker Nodes?

Not applicable to this offering. Node access is not enabled. Worker nodes are fully managed by the SRE team.

Which languages are supported by Red Hat Openshift Dedicated?

Red Hat OpenShift Dedicated supports Java, .NET Core, Node.js, PHP, Python, Ruby, and Perl. Jenkins is also available for CI/CD. Tomcat, with support for Java, is available via Red Hat JBoss Web Server. Supported Quickstart application templates are available for CakePHP, Dancer, Django, Node.js, and Ruby on Rails.

Are JBoss Middleware services available on Red Hat Openshift Dedicated?

A number of JBoss Middleware Services are available as add-ons for Red Hat OpenShift Dedicated, including JBoss EAP, JBoss Web Server (included), JBoss A-MQ, JBoss BPM Suite Intelligent Process Server, JBoss BRMS Decision Server, JBoss Data Grid, JBoss Data Virtualization, JBoss Fuse Integration Services, and Red Hat Single Sign-On.

Which database services are supported by Red Hat Openshift Dedicated?

Red Hat OpenShift Dedicated currently supports MariaDB, MongoDB, MySQL, PostgreSQL, and Redis.

Can end users utilize images/containers that require root user privileges?

Yes, with available cluster-admin permissions there is no limitation on the images/containers or operators a user can utilize.